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Mitel Sx 50 Dpabx Instructions Guide

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    							1.1 This Section describes the Station Message Detail Recording (SMDR) feature of the 
    SX-508 DIGITAL Private Automatic Branch Exchange (DPABX). 
    1.2 This section has been reissued to incorporate MS55 software. 
    1.3 Station Message Detail Recording collects data about each trunk call, outgoing 
    and/or incoming, to facilitate analysis of telephone usage for control of costs. The call 
    record, one 80-column line of text, is sent to the DPABX Printer Port at the 
    completion of the call. This output can be connected to: 
    * a local printer, or 
    m a recording device, or 
    * a modem on a dedicated line to a service bureau. 
    SMDR does not log calls between stations or between the Attendant and a station. 
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    							Station Message Detail Recording 
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    							Each time a trunk is seized, information about activity on the trunk is collected until the 
    trunk is released. If more than one trunk is involved in a call, a separate record is 
    generated for each trunk. If a station talks to a trunk, then transfers it to another station, 
    only one call record is generated. However, the number of the second station will also 
    appear in the record. 
    2.1 SMDR records provide information on the following items: 
    0 Outgoing and Incoming calls 
    e Account Codes (optional) 
    e Verified Authorization Codes (optional) 
    * Digits dialed on the trunk 
    e Meter pulses (optional) 
    * Outgoing and Incoming trunk numbers 
    * Long calls (optional) 
    * Call Duration 
    * Time to Answer (incoming calls) 
    m Second station in a transfer 
    e Conferences and Transfers involving the trunk 
    e Answer supervisions 6-h 
    e Attendant-handled calls. 
    Table 2-l summarizes each field in the SMDR data record, giving its location within the 
    record and any symbols that are used. The paragraphs which follow describe these 
    fields in detail. 
    all I r: This optional field shows a “-‘I 
    for calls of 5 minutes or more, but 
    less than 15 minutes; a “%” for calls of 15 minutes or more, but less than 30 minutes; 
    and a “+” for calls of 30 minutes or more. 
    : The date is reported as a 2-digit month followed by a 2-digit day. 
    : The start time of the call is shown in hours and minutes. If the system is 
    -hour clock, a follows the minutes if the time is in the PM. 
    II: Call duration is the time from trunk seizure to trunk release. It is 
    reported in hours, minutes and seconds. 
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    							Station Message Detail Recording 
    : The originator of the call is identified in this field. If the originator was 
    a station, the numb ears in the field. I he originator was a trunk, the trunk number 
    appears, preceded (CO trunk) or an (non-CO trunk). If the Attendant originated 
    : An * in this field identifies calls originated or answered by the 
    Attendant or Auxiliary Attendant. The field is otherwise blank. 
    : This field applies only to outgoing calls. For incoming 
    s in this space. The trunk group access code (e.g., 9) is 
    reported in this field. 
    This field applies only to incoming calls. On outgoing calls, Trunk 
    ode is reported in this field. The time to answer, in seconds, between 
    trunk seizure incoming and call answer is reported his field. The count reverts to zero 
    after reaching 256. If the call was not answered, is shown. 
    : Up to 26 digits can be recorded, 20 digits if SMDR Record 
    On dial-in trunk calls, this field shows the digits dialed in on 
    the trunk. On an outgoing call, it shows the digits dialed out on the trunk. If an Identified 
    Trunk Group was used the Trunk Group Access Code also appears because it was 
    automatically dialed out on the trunk in front of the subscriber’s dialed digits. 
    : If SMDR Record Meter Pulses is enabled, the number of meter pulses 
    received from the outgoing trunk is recorded. The Trunk Group must be programmed 
    for Supervision is Meter Pulse or Reversal or Supervision is Meter Pulse, Ignore 
    Reversals, as appropriate for the trunk. The maximum count is 9998. 
    ): This field reports how the outgoing call was 
    toll denial checking; if the trunk is programmed 
    n was received. If the trunk is programmed to 
    have Answer Supervision, 
    indicates supervision received. 
    s how the incoming call was 
    indicates the called party 
    alid number and received 
    t-e-order tone. ndicates that a DID or DISA trunk caller dialed an illegal number and 
    indicates the number was speed dialed; 
    : This field shows the station number called, even if the Attendant 
    e call and transferred it to the station. If the Attendant answered the call 
    and did not transfer it, the field shows . On outgoing calls, the field shows the trunk 
    number. 
    indicates transfer; indicates conference. indicates an 
    : This field shows the station number to which the called party transferred 
    the trunk call. Further transfers are not recorded. 
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    							: If the call originated within the PABX 
    and an Account Code and/or Verified Authorization Code 
    (WAC) was entered, the 
    Account Code/I/AC appears in this field. Detailed Description 
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    Revision 0 221 2-3  1 Long Call 
    Z blank: less than 5 min 
    - 
    5minto14min59s 
    % :15minto29min59s 
    t : 30 min or more 
    2-6 Date mm/dd mm = month (01-12) dd = day (01-31) 
    7 space 
    8-13 Start Time hh:mmp 
    hh = hour mm = minutes 
    p = blank (AM) or P (PM), (12-hour mode) 
    14 space 
    15-22 Duration hh:mm:ss hh = hours mm = minutes ss = seconds 
    23 space 
    24-27 Calling Party cccc or 
    cccc = Station Number (ATT0 = Attendant) 
    Tnnn or Tnnn = Trunk Equipment Number (CO) 
    Xnnn or Xnnn = Trunk Equipment Number (non-CO) 
    28 space 
    29 Attendant Involved f * = Attendant Involved blank otherwise 
    30-33 Trunk GroupAccess 
    9999 Outgoing calls only. On incoming calls,this 
    Code field gives Time to Answer 
    30-33 Time to Answer ttt seconds (000-256)*** = call unanswered 
    34-59 Digits dialed nnnn...n l-26 digits,20 digits if metering enabled 
    55-59 Meter Pulses mmmm ,&number of meter pulses (0000 to 9998) 
    60 Call Completion A or B or E, I 
    A = Answer Supervision 
    Status or T E = caller error 
    I = intercepted 
    T = toll denied or TAFAS answered 
    B = called party busy 
    61 Speed Call/Forward S or F orblank S = number was speed dialed 
    External F = number was forwarded externally 
    62-65 Called Party 
    ww same as Calling Party 
    66 Transfer/Conference T, X, C or T = transfer 
    blank X = unsupervised transfer 
    C = conference 
    67 space 
    68-71 Third Party 
    wlw same as calling party 
    72 space 
    ---- _ .- . ..^- -  
    						
    							Installation of Station Message Detail Recording is as follows: 
    0 Determine the required output configuration (e.g., printer parameters). 
    e Connect output device (printer, data recorder or modem) to RS-232 Port using 
    RS-232 Extender Cable. See Figure 3-1, Control Card Connections or Figure 3-2, 
    Control Card 2 (MCC2) Connections for location of RS-232 Port. 
    e Program SMDR. See Part 4. 
    3.1 The printer must have at least an 80-character line length and accept ASCII 
    characters. Table 3-1 shows the subset of ASCII used by SMDR. 
    Check the list of options for each printer parameter to ensure that the printer port can 
    be configured to match the printer. 
    3.2 The programmable Printer Port can accommodate any RS-232 compatible device, 
    such as a printer, a modem or a data recorder. 
    The parameters available are: 
    * baud rate: 110, 150, 300, 600, 1200, 1800, 2400, 4800 or 9600. 
    0 parity: none, odd or even. 
    % 
    * number of TX bits: 5, 6, 7 or 8. 
    a number of stop bits: 1 or 2. 
    The Printer Port can also accommodate a printer which requires an extra delay while 
    it performs a carriage return. Optionally, six nulls can be transmitted following each 
    carriage return. 
    See Section 9104-091-210-NA, Customer Data Entry, Command 100 Register 16 for 
    details on setting these parameters. The default is 1200 baud, no parity, 8 TX bits and 
    1 stop bit. 
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    							Station Message Detail Recording 
    0 
    ( 0 0 0 1 SPACE 1 0 P 
    I 
    0 0 0 1 
    DC1 ! 
    1 A 
    1 Q 
    I 
    221 3-2 Revision 0 
    9104-091-221 -NA Issue 5  
    						
    							Installation 
    GROUNDING 
    /.,/--- BRACKET 
    TEST POINTS 
    AC NIGHT BELL 
    / RESET SWITCH 
    4 
    3 STATUS 
    2 SWITCH 
    5 1 
    ----. RS-232 PORT 
    ---‘.J4 
    (ATFENDANT CONSOLE) 
    7SEGMENT 
    DISPLAY 
     CARD 
    EXTRACTOR 
    EDG BAR 
    DD0039 
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    							Station Message Detail Recording 
    , AC NIGHT BELL 
    , RESET SWITCH 
    ----. RS-232PORT 
    -(ATTENDANT CONSOLE] 
    7SEGMENT 
    DISPLAY 
    ’ EDG BAR 
    DD0039 
    - 
    221 3-4 
    Revision 0 
    9104-091-221-NA Issue 5  
    						
    							This Part describes programming options that affect Station Message Detail Recording 
    (SMDR). See Section 9104-091-210-NA, Customer Data Entry, for further details. 
    4.1 SMDR must be enabled in System Options Programming, Command 100 Register 
    14. There are four options: 
    e disabled (field c = 0), (this is default) 
    0 enabled for incoming trunk calls only (field c = 1) 
    e enabled for outgoing trunk calls only (field c = 2) 
    * enabled for both incoming and outgoing trunk calls (field c = 3). 
    SMDR must also be enabled in the Class of Service (COS) and the Trunk Group to be 
    monitored. 
    Command 121 - 129, COS 1 
    --ir COS 9 Programming, Register 3: 
    0 Set COS SMDR (field h = 1) to 1 (Enable). Default is 0 (Disable). 
    Command 151 - 156, Trunk Group 1 = 6 Programming, Register 2: 
    a Set Trunk Group SMDR (field i = 1) to 1 (Enable). Default is 0 (Disable). 
    4.2 This option records Central Office current reversals (meter pulses) on the trunk. This 
    applies only to outgoing trunk calls. Use of this option reduces the number of digits 
    that can be displayed in the Digits Dialed on Trunk field of the report from 26 to 20. 
    This option is enabled by Command 100 Register 14 field d = 1. 
    4.3 This option flags calls of longer than 5 minutes. It is enabled by Command 100 
    Register 14 field e = I. A I‘-” indicates a call of more than 5 minutes; I‘%” indicates a 
    call of more than 15 minutes; “+I’ indicates a call of more than 30 minutes. 
    9104-091-221-NA Issue 5 
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