Mitel Sx 50 Dpabx Instructions Guide
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1.1 This Section describes the Station Message Detail Recording (SMDR) feature of the SX-508 DIGITAL Private Automatic Branch Exchange (DPABX). 1.2 This section has been reissued to incorporate MS55 software. 1.3 Station Message Detail Recording collects data about each trunk call, outgoing and/or incoming, to facilitate analysis of telephone usage for control of costs. The call record, one 80-column line of text, is sent to the DPABX Printer Port at the completion of the call. This output can be connected to: * a local printer, or m a recording device, or * a modem on a dedicated line to a service bureau. SMDR does not log calls between stations or between the Attendant and a station. 9104-091-221~NA Issue5 Revision 0 221 l-l
Station Message Detail Recording 9104-091-221-NA Issue5 221 1-2 Revision 0
Each time a trunk is seized, information about activity on the trunk is collected until the trunk is released. If more than one trunk is involved in a call, a separate record is generated for each trunk. If a station talks to a trunk, then transfers it to another station, only one call record is generated. However, the number of the second station will also appear in the record. 2.1 SMDR records provide information on the following items: 0 Outgoing and Incoming calls e Account Codes (optional) e Verified Authorization Codes (optional) * Digits dialed on the trunk e Meter pulses (optional) * Outgoing and Incoming trunk numbers * Long calls (optional) * Call Duration * Time to Answer (incoming calls) m Second station in a transfer e Conferences and Transfers involving the trunk e Answer supervisions 6-h e Attendant-handled calls. Table 2-l summarizes each field in the SMDR data record, giving its location within the record and any symbols that are used. The paragraphs which follow describe these fields in detail. all I r: This optional field shows a “-‘I for calls of 5 minutes or more, but less than 15 minutes; a “%” for calls of 15 minutes or more, but less than 30 minutes; and a “+” for calls of 30 minutes or more. : The date is reported as a 2-digit month followed by a 2-digit day. : The start time of the call is shown in hours and minutes. If the system is -hour clock, a follows the minutes if the time is in the PM. II: Call duration is the time from trunk seizure to trunk release. It is reported in hours, minutes and seconds. 9104-091-221-NA Issue 5 Revision 0 221 2-1
Station Message Detail Recording : The originator of the call is identified in this field. If the originator was a station, the numb ears in the field. I he originator was a trunk, the trunk number appears, preceded (CO trunk) or an (non-CO trunk). If the Attendant originated : An * in this field identifies calls originated or answered by the Attendant or Auxiliary Attendant. The field is otherwise blank. : This field applies only to outgoing calls. For incoming s in this space. The trunk group access code (e.g., 9) is reported in this field. This field applies only to incoming calls. On outgoing calls, Trunk ode is reported in this field. The time to answer, in seconds, between trunk seizure incoming and call answer is reported his field. The count reverts to zero after reaching 256. If the call was not answered, is shown. : Up to 26 digits can be recorded, 20 digits if SMDR Record On dial-in trunk calls, this field shows the digits dialed in on the trunk. On an outgoing call, it shows the digits dialed out on the trunk. If an Identified Trunk Group was used the Trunk Group Access Code also appears because it was automatically dialed out on the trunk in front of the subscriber’s dialed digits. : If SMDR Record Meter Pulses is enabled, the number of meter pulses received from the outgoing trunk is recorded. The Trunk Group must be programmed for Supervision is Meter Pulse or Reversal or Supervision is Meter Pulse, Ignore Reversals, as appropriate for the trunk. The maximum count is 9998. ): This field reports how the outgoing call was toll denial checking; if the trunk is programmed n was received. If the trunk is programmed to have Answer Supervision, indicates supervision received. s how the incoming call was indicates the called party alid number and received t-e-order tone. ndicates that a DID or DISA trunk caller dialed an illegal number and indicates the number was speed dialed; : This field shows the station number called, even if the Attendant e call and transferred it to the station. If the Attendant answered the call and did not transfer it, the field shows . On outgoing calls, the field shows the trunk number. indicates transfer; indicates conference. indicates an : This field shows the station number to which the called party transferred the trunk call. Further transfers are not recorded. 221 2-2 Revision 0 9104-091-221~NA Issue 5
: If the call originated within the PABX and an Account Code and/or Verified Authorization Code (WAC) was entered, the Account Code/I/AC appears in this field. Detailed Description 9104-091-221~NA Issue 5 Revision 0 221 2-3 1 Long Call Z blank: less than 5 min - 5minto14min59s % :15minto29min59s t : 30 min or more 2-6 Date mm/dd mm = month (01-12) dd = day (01-31) 7 space 8-13 Start Time hh:mmp hh = hour mm = minutes p = blank (AM) or P (PM), (12-hour mode) 14 space 15-22 Duration hh:mm:ss hh = hours mm = minutes ss = seconds 23 space 24-27 Calling Party cccc or cccc = Station Number (ATT0 = Attendant) Tnnn or Tnnn = Trunk Equipment Number (CO) Xnnn or Xnnn = Trunk Equipment Number (non-CO) 28 space 29 Attendant Involved f * = Attendant Involved blank otherwise 30-33 Trunk GroupAccess 9999 Outgoing calls only. On incoming calls,this Code field gives Time to Answer 30-33 Time to Answer ttt seconds (000-256)*** = call unanswered 34-59 Digits dialed nnnn...n l-26 digits,20 digits if metering enabled 55-59 Meter Pulses mmmm ,&number of meter pulses (0000 to 9998) 60 Call Completion A or B or E, I A = Answer Supervision Status or T E = caller error I = intercepted T = toll denied or TAFAS answered B = called party busy 61 Speed Call/Forward S or F orblank S = number was speed dialed External F = number was forwarded externally 62-65 Called Party ww same as Calling Party 66 Transfer/Conference T, X, C or T = transfer blank X = unsupervised transfer C = conference 67 space 68-71 Third Party wlw same as calling party 72 space ---- _ .- . ..^- -
Installation of Station Message Detail Recording is as follows: 0 Determine the required output configuration (e.g., printer parameters). e Connect output device (printer, data recorder or modem) to RS-232 Port using RS-232 Extender Cable. See Figure 3-1, Control Card Connections or Figure 3-2, Control Card 2 (MCC2) Connections for location of RS-232 Port. e Program SMDR. See Part 4. 3.1 The printer must have at least an 80-character line length and accept ASCII characters. Table 3-1 shows the subset of ASCII used by SMDR. Check the list of options for each printer parameter to ensure that the printer port can be configured to match the printer. 3.2 The programmable Printer Port can accommodate any RS-232 compatible device, such as a printer, a modem or a data recorder. The parameters available are: * baud rate: 110, 150, 300, 600, 1200, 1800, 2400, 4800 or 9600. 0 parity: none, odd or even. % * number of TX bits: 5, 6, 7 or 8. a number of stop bits: 1 or 2. The Printer Port can also accommodate a printer which requires an extra delay while it performs a carriage return. Optionally, six nulls can be transmitted following each carriage return. See Section 9104-091-210-NA, Customer Data Entry, Command 100 Register 16 for details on setting these parameters. The default is 1200 baud, no parity, 8 TX bits and 1 stop bit. 9104-091-221~NA Issue 5 Revision 0 221 3-1
Station Message Detail Recording 0 ( 0 0 0 1 SPACE 1 0 P I 0 0 0 1 DC1 ! 1 A 1 Q I 221 3-2 Revision 0 9104-091-221 -NA Issue 5
Installation GROUNDING /.,/--- BRACKET TEST POINTS AC NIGHT BELL / RESET SWITCH 4 3 STATUS 2 SWITCH 5 1 ----. RS-232 PORT ---‘.J4 (ATFENDANT CONSOLE) 7SEGMENT DISPLAY CARD EXTRACTOR EDG BAR DD0039 9104-091-221-NA Issue 5 Revision 0 221 3-3
Station Message Detail Recording , AC NIGHT BELL , RESET SWITCH ----. RS-232PORT -(ATTENDANT CONSOLE] 7SEGMENT DISPLAY ’ EDG BAR DD0039 - 221 3-4 Revision 0 9104-091-221-NA Issue 5
This Part describes programming options that affect Station Message Detail Recording (SMDR). See Section 9104-091-210-NA, Customer Data Entry, for further details. 4.1 SMDR must be enabled in System Options Programming, Command 100 Register 14. There are four options: e disabled (field c = 0), (this is default) 0 enabled for incoming trunk calls only (field c = 1) e enabled for outgoing trunk calls only (field c = 2) * enabled for both incoming and outgoing trunk calls (field c = 3). SMDR must also be enabled in the Class of Service (COS) and the Trunk Group to be monitored. Command 121 - 129, COS 1 --ir COS 9 Programming, Register 3: 0 Set COS SMDR (field h = 1) to 1 (Enable). Default is 0 (Disable). Command 151 - 156, Trunk Group 1 = 6 Programming, Register 2: a Set Trunk Group SMDR (field i = 1) to 1 (Enable). Default is 0 (Disable). 4.2 This option records Central Office current reversals (meter pulses) on the trunk. This applies only to outgoing trunk calls. Use of this option reduces the number of digits that can be displayed in the Digits Dialed on Trunk field of the report from 26 to 20. This option is enabled by Command 100 Register 14 field d = 1. 4.3 This option flags calls of longer than 5 minutes. It is enabled by Command 100 Register 14 field e = I. A I‘-” indicates a call of more than 5 minutes; I‘%” indicates a call of more than 15 minutes; “+I’ indicates a call of more than 30 minutes. 9104-091-221-NA Issue 5 Revision 0 221 4-l