Mitel Sx 50 Dpabx Instructions Guide

							Features Description 
Attendant-Contrdled DID Restriction 
Description 
The Attendant can bar an extension from receiving Direct Inward Dial 
(DID) trunk calls. If Trunk Intercept is enabled, DID calls to a restricted 
extension will reroute to the intercept point; If the intercept is not enabled, 
the DID caller receives reorder tone. 
Conditions l Attendant-Controlled DID Restriction applies only to extensions that 
can normally receive DID calls. Extensions that have DID Restriction 
enabled in their Class of Service can never receive DID calls. 
l Attendant-Controlled DID Restriction is not available at the Auxiliary 
Attendant position. 
l A DID trunk call can be transferred to a restricted extension. 
Programming Commands 121 + 129, COS 1 - COS 9 Programming, Register 8: 
l Ensure DID Restriction (field e) is set to 0 (Disable). This is the default. 
Operation To restrict DID calls to an extension: 
l Press the RESTRICT DID key. If this key is not programmed, press 
FUNCTION or * and dial 87. 
The console display shows: 
DID RESTRICTION FOR EXT-? 
l Dial the extension number. The console display shows the extension 
number, 
DID RESTRICTED - and OFF or ON. 
l A softkey appears, ON or OFF, opposite to the current DID restriction 
status. To change the status, press the softkey. 
Note: If the extension has DID Restriction enabled in its COS, the Console LCD 
shows DID RESTRICTED - ON, but there is no OFF softkey. The console 
cannot remove the restriction. 
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							Features Description 
Attendant-Switchable COS 
Description The Attendant can switch extensions in one Class of Service (COS) to 
another Class of Service. This switch affects only the extensions in the 
original COS programmed to allow Attendant-controlled COS changes. 
When required, the Attendant can restore to their own COS all the origi- 
nal members of a particular Class Of Service. 
Programming Commands 301 + 310, Extension Programming,- Registers.1 - 16: 
l Set Allow Attendant to Change COS (field e) to 1 (Allowed). Default is 
0 (Not Allowed). 
Operation Attendant Console 
To Change COS: 
l Dial the Attendant Function Access Code (71 or *) or press the 
FUNCTION key. 
l Dial 25. Display shows SWITCH FROM COS-?. 
l Dial the original COS number. Display adds TO COS-?. 
l Dial the new COS number. 
l Press Release. All extensions in the original COS that have Allow 
Attendant to Change COS enabled now take on the characteristics of 
the new COS. 
To restore programmed COS: 
l Dial the Attendant Function Access Code (71 or *) or press the 
FUNCTION key. 
l Dial 26. Display shows RESTORE COS-?. 
l Dial the original COS number. 
l Press Release. Attendant-originated COS changes are canceled for 
all extensions originally assigned to this COS. 
‘_ 
Auxiliary Attendant 
To Change COS: 
l Dial the Attendant Function Access Code (71) or * 
l Dial 25. Display shows COS-?. 
l Dial the original COS number. Display adds TO COS-?. 
l Dial the new COS number. 
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							Features Description 
l Hang up. All extensions in the original COS that have Allow Attendant 
to Change COS enabled now take on the characteristics of the new 
cos. 
To restore programmed COS: 
l Dial the Attendant Function Access Code (71) or * 
l Dial 26. Display shows RESTORE COS-?. 
l Dial the original COS number. 
l Hang up. Attendant-originated COS changes are canceled for all 
extensions originally assigned to this COS. 
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							Features Description 
Attendant Tone Signaling 
Description 
To minimize demand on the system tone generator, the Attendant Con- 
sole normally does not transmit DTMF tones. This feature allows the 
console to transmit DTMF tones during a call, for applications such as 
voice mail. 
Conditions l When Tone Signaling is used, digits dialed at the Console do not ap- 
pear on the Console LCD. 
. 
Tone Signaling ends automatically: 
l when the Attendant puts the call on hold 
l when the Attendant transfers the call 
l when either party ends the call. 
Programming Command 185, Function Key Programming, Register = Key Number: 
l Set Function Code (fields c,d) to 18. 
Operation During a call: 
l Press the TONES function key. The LCD shows TONES ON. 
l Send DTMF tones. 
l Press TONES function key to terminate DTMF Signaling. 
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							Features Description 
Auto-Answer - ., 
; 
Description 
In Auto-Answer mode, the SUPERSET 4 or SUPERSET 420 telephone will 
ring once in response to an incoming call and then automatically go off- 
hook in Handsfree mode. (See HANDSFREE OPERATION). The call ends 
when the calling party presses the HANG-UP softkey on the SlJPERSET4, 
or on the SUPERSET telephone, the user presses the Speaker key. 
Conditions l A DID trunk can connect directly to Auto-Answer SUPERSET 4 tele- 
phones only if it provides disconnect supervision. This must be 
reflected in Trunk Programming. (Commands 501 --f 580, Register 2, 
field c = 1). 
Programming Command 100, System Options, Register 97, SUPERSET Telephone At- 
tributes: 
l Set Auto-Answer System Enable (field c) to 1 (enable). Default is 0 
(disable). 
Operation SUPERSET 4 Telephone 
To Activate Auto-answer: 
l Press the SELECT FEATURES feature key. 
l Dial 3 (feature number 3 is AUTO ANS). 
l Press the ON softkey. 
To Deactivate Auto-answer: 
l Press the SELECT FEATURES feature key. 
l Dial 3 (feature number 3 is AUTO ANS). 
l Press the OFF softkey. 
SUPERSET 420 
Telephone 
To Activate Auto-answer: 
l Press the Superkey key, to select the programmable.features menu. 
. Press the No softkey, to step forward to the AUTO ANSWER feature. 
l Press the On softkey to activate auto answer feature. 
To Deactivate Auto-answer: 
l Press the Superkey key, to select the programmable features menu. 
l Press the No softkey, to step forward to the AUTO ANSWER feature. 
l Press the Off softkey to de-activate auto answer feature. 
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							Features Description 
Auto-Hold 
Description 
Conditions 
Programming 
Operation 
Auto-Hold automatically places the current call on hold when the 
SUPERSET user presses another Line Select key. Otherwise, a call can 
be placed on hold only by press&g the HOLD key. 
l This feature applies to SUPERSET telephones only. 
Command 100, System Options, Register 7, SUPERSET Attributes: 
l Set SUPERSET Telephone Auto-Hold (field d) to 1 (Enable). Default is 
0 (Disable). 
None. 
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							Features Description 
Auto-Line Discdnnect 
Description 
Single-line ports can be used to interface to both Voice Mail/Auto Atten- 
dant and Dictation systems. When an extension user exits from one of 
these applications, a tone is required in order to release the connection 
between the single line extension port and the Voice Mail/Auto Attendant 
or Dictation port. The tone can be programmed as either a DTMF digit or 
call progress tone. 
For further information on the Voice Mail/Auto Attendant applications; refer 
to VOICE MAIL PORT in this Section. 
Conditions l If Lockout Alarm (see LOCKOUT ALARM in this Section) and Discon- 
nect Tone (Commands 121 - 129, Register 3, field k, option 2) are 
enabled, and the Voice/Dictation Port does not hang up after 30 sec- 
onds, a Lockout Alarm is displayed on the Attendant Console or 
Auxiliary Attendant 
SUPERSET 4 or SUPERSET 420 telephone. If 
Lockout Alarm is enabled and Disconnect Tone is disabled, no tone is 
sent but a Lockout Alarm is displayed. 
l Message Optimization only applies to telephones interfaced by COV 
line cards (not DNIC). 
Programming Commands 121 - 129, Class of Service Programming, Register 3: 
l Set Voice/Dictation Port (field k) to 1 (Message Optimization Control) if 
a MITEL VX Voice Processing Unit is connected (with MS54 and 
MS55 only), or 2 (Send Disconnect Tone) if the SX-50 DPABX is 
connected to another manufacturer’s Voice Mail or Dictation system. 
Default is 0 (Disable). 
Command 100, Tone and Ringing Control, Register 03: 
l If 2 (Send Disconnect Tone) was selected above, set Disconnect Tone 
(field h) to 0 (Disable), 1 (Send Selected DTMF Tone to Dictation Port) 
or 2 (Send Selected Call Progress Tone to Dictation Port), as required. 
Default is 2. 
l If DTMF Tone was selected in the above step, set Tone Selection 
(fields i and j) to 00 - 09 (for DTMF digits 0 - 9, 10 (for DTMF * sign), 
or 11 (for DTMF # sign). 
l If Call Progress Tone was selected in the above step, set Tone 
Selection (fields i and j) to 00 (Dial Tone), 01 (Busy Tone) or 02 
(Reorder Tone). Default for fields i and j are 00. 
Operation None. 
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							- 
Features Description 
Automatic Callback 
Description 
This feature permits an extension user encountering a busy or unan- 
swered destination to have the call redialed automatically. A busy 
destination is redialed when it becomes free. An unanswered destination 
is redialed after its next use. 
When a callback is activated, the system continuously monitors the 
originating extension and the destination. When both are idle, the system 
rings the originating extension using distinctive ringing, unless distinctive 
ringing is disabled. Refer to DISTINCTIVE CALLBACK RINGING in this 
Section. When the originating extension answers, the system dials the 
destination. If more than one callback request is active on any number, the 
requests are queued and serviced on a first-in, first-out (FIFO) basis. 
For information on ARS CALLBACK, refer to Section 9104-091-220-NA, 
Automatic Route Selection and Toll Control. 
Conditions l The Automatic Callback Access Code is 6. This code is not program- 
mable. 
l The Automatic Callback Access Code must be dialed within IO 
seconds of receiving busy tone. 
l The Attendant cannot cancel an individual callback. 
. A callback always rings the originating extension; Call Forwarding and 
Auto Answer have no effect. Call Pickup is not allowed. 
l When the callback rings the destination, Call Forwarding has no effect 
but Call Pickup is allowed. 
l Automatic Callback can be activated on extensions, Hunt Groups or 
the Ring Group. Automatic Callback - Busy also can be activated on 
Trunk Groups, if ARS is not enabled. 
l Up to 16 callback requests can be active within the system at any time. 
l The originating extension can cancel the callback by dialing the Clear 
All Features Access Code (default 444). 
l If the two extensions involved in a callback hold a conversation (not a 
conference) before the callback is honoured, the system cancels the 
callback request automatically. 
l The system ignores duplicate callback requests (the original callback 
request is canceled). 
l If the called extension becomes busy before the originating extension 
answers a callback, the originating extension hears a busy tone. The 
originating extension does not need to dial the Automatic Callback 
Access Code as the system automatically resets the callback request. 
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							Features Description 
l All callback requests are lost after recovery from a power failure. 
l The Attendant Console cannot set up Automatic Callback - Busy. 
l The system cancels callback requests that are not activated. within 8 
hours. 
l When the originator does not answer a-callback, the callback is 
canceled. 
l When the destination does not answer a callback, the callback 
remains in effect. 
l A Callback always calls an originating SUPERSET telephone’s Prime 
Line, even if it was activated at one of the set’s other lines. 
l Callback requests on each extension, hunt group or ring group are 
queued and serviced in order of arrival. 
Programming Command 100, System Options, Register 03, Tone and Ringing Control: 
l Set Distinctive Callback Ringing (field g) to 1 (Enable) or 0 (Disable). 
Default is 1. 
Command 110, Feature Access Codes, Register 32: 
l Assign a Callback Setup Access Code. The default is 62. 
Commands 121 - 129, COS 1 --, COS 9 Programming, Register 3: 
l Ensure Automatic Callback - Busy/No Answer (field b) is set to 1 
(Enable). This is the default. 0 is Disable. 
Commands 121 - 129, COS 1 - COS 9 Programming, Register 3: 
l By default, ONS Callback No Answer Activation During Ringback (field 
j) is set to 1 (Enable). If this is not desired, set this field to 0 (Disable). 
Operation SUPERSET 3, SUPERSET 410, ONS and OPS Telephones 
To Set Up an Automatic Callback - Busy Request: 
l Dial the required extension number or Trunk Group Access Code - 
busy tone is returned. 
._ 
l Dial the Automatic Callback Access Code (6) within 10 seconds - dial 
tone is returned and the extension is available for normal use. 
To Set Up an Automatic Callback - No Answer Request: I 
l Dial the required extension number - ringback tone is returned. 
l Dial the Automatic Callback Access Code (6) within 20 seconds. Dial 
Tone is returned. The set is available for normal use. 
OR 
l Go off-hook. Dial Tone is returned. 
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							Features Description 
l Dial the Callback Setup Access Code (default 62). A short burst of Dial 
Tone is returned. 
l Dial the required extension number - Dial Tone is returned. 
SUPERSET 4 
and SUPERSET 420 Telephones 
To Set Up a Callback Request: - 
l Dial the required destination number -the destination is busy or does 
not answer. 
. Press the CALLBACK softkey. Dial Tone is returned. The set is 
available for normal use. . 
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