Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INS~TION & MAINTENANCE
FIGURE 5-31. SMDR (SMDR)
.. ‘>‘:j
htput port:ISerial 1 or Serial2
k Output Active?Yes or No
hlls to be recorded in reports:Select all that apply:
All IncomiIlg callsYes or No
All Local callsYes or No
All Toll CallsYes or No
All DISA Calls -Yes or No
All Conference CallsYes or No
All DID CallsYes or No
All Ring-In Diagnostics Yes or No
Suppress 
all absorbed digits?Yes or No
iuppress all but the first toll digit?Yes or No
iuppress all digits after end of dialing?
Yesor No
Xsplay elapsed time in seconds?Yes or No
List of stations to be included:
Page 5-232 
						

							INTER-TELPRACTICESIMX/GMX 256 DEXALLATlON & MATYTENANCEPROGRAMMINGIssue 1, November 1994
FIGURE 5-32.ERROR REPORTS (ERR)
outpat port:IS&al 1 or Serial21Is output active?
Report all alarms 
[+++I ?Y or N
Y or N
Report all field service diagnostics 
[***I ?
Report 
alI engineering diagnostics [--I?
Lag all SEND messages to history queue?Y or N
Y or N
Y or N
FIGURE 5-33. PASSWORDS (PASS)
Applications Restricted Password:
Applications Unrestricted Password:
Monitor Restricted Password:
Monitor Unrestricted Password:
Page 5-233 
						

							PROGRAMMINGlNTER-TELPRACTxcEsIssue 1, November 1994IMX/GMX 256 INS-TION 8z MAINTENANCE
FIGURE 5-34.SERIAL PORT CONFIGURATION (PORT)
serial Port 1:
Enable 
DSR Handshaking:
Enable 
CTS Handshaking:
Baud
Rate(circleone):Yes or No
Yes or No
110300600120024004800960019200
Serial Port 2:
1 Enable DSR Handshaking:1 Yes or NoEnable 
Cl% Handshaking:Yes or NoBaud
Rate(circleone):110300600120024004800960019200
Page 5-234 
						

							INI-ER-TELPRACTICESIMXlGMX 2% INSTALLATION & MAINTENANCEPROGRAMMING
Issue 1, November 1994
FIGURE 5-35.SYSTEM CONFIGURATION (CONF)
Home Area Code:Time Adjustment:
Local Area Codes: 2
-3, -4
1 SLOT 1BOARD TYPE
I 1 I
2I 
4 I
I 5 I
I 11 I
I 
12 I
13
14I 
15 I
I 
l6 I
Page 5-235 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTICESIMWGMX 256 INSTALLATION & MAINTENANCE
FIGURE 5-35.SYSTEM CONFIGURATION (Continued)
KSC, IDC, and TlC Ciiuits: Fill in the following charts for KSC, DID, and TlC circuit Programming.
K!K Circuits: Indicate whether the circuits in each board are single or dual.
IDC Circuits: Indicate whether the circuits in each board are DID or OPX.
IDC SLOTClRCUlT 1
CIRCUIT 2CIRCUIT sCIRCUIT 4ClRCUlT 5ClRCUlT 6CIRCUK 7ClRCUlT 8
Page 5-236 
						

							PROGRAMMINGIssue 1, November 1994
FIGURE 5-35.SYSTEM CONFIGURATION (Continued)
TlC Circuits: Indicate whether the circuits in each board are loop start, ground start, DID, E&M, or OPX.
9
10
11
12
13
14
15
Page 5-237 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCETROUBLESHOOTINGIssue 1, November 1994
CONTENTS
TROUBLESHOOTING
PAGE1. Introduction.........................................................
2. Troubleshooting 
Checkiist.............................................
3.Light-Emitting Diode (LED) Indications.................................
4.Aiarm Messages And Field Service Diagnostic............................
.
Minor Alarms That Are User Correctable............................
B.Minor Alarms Requiring Attention From Service Personnel.............
.
Major Alarms That Require Immediate Attention.....................
D. Field Service Diagnostics..........................................
5. Troubleshooting Charts...............................................
A System..........................................................
B. 
CO’Ihmks......................................................
C. Features
........................................................
D. 
Keysets.........................................................
. Single-Line Sets..................................................
. 
DSS/BLF Units...................................................
6. Customer Support...................................................
. Technical Support................................................
B. Emergency Assistance.............................................
C. Inter-Tel Services
.................................................
7.Defective Unit Return Policy...........................................6-l
6-l
6-l
6-8
6-8
6-8
6-9
6-10
6-12
6-12
6-12
6-12
6-13
6-13
6-13
6-41
6-41
6-41
6-41 
16-41
1. INTRODUCTION
1.1This section of the manual describes the trouble-
shooting procedures to follow in the event of a 
systemor
station instrument malfunction. System repair is limited
to replacing parts (keysets, circuit cards, cables, power
supply modules, etc.).2. TROUBLESHOOTING CHECKLIST
2.1To save time, perform the troubleshooting proce-
dures in the following order:(1)
Check for proper light-emitting diode (LED) in-
dications on the circuit cards (refer to Figure 6-l
on the following pages).(2)
Check the alarm message and field service diag-
nostic output (see pages 6-8 to 6-11).(3)
Isolate the problem and refer to the appropriate
troubleshooting chart (refer to page 6-12).NOTE: For additional troubleshooting pro-
cedures and important diagnostic information,
refer to 
the new 2561832 TmubleshootingJDiag-
notics Manual, which will be published at a
later date. In the interim, certified technicians
may contact Technical Service for any necessary
troubleshooting assistance.3. LIGHT-EMITTING DIODE (LED)
INDICATIONS
3.1LEDs on the front edge of the circuit cards indicate
specific functions. Figure 6-l on the following pages
lists the various 
LEDs and describes their purposes.3.2
If the CPU ACTIVE LED on the RCPU Card is
flashing (or if referred to this page to isolate a problem),
follow these procedures to check the system voltages:Page 6-l 
						

							~o~LE!3HOOTINGIssue 1, November 1994lNTER-TELPRAcTIcEsIMX/GMX 256 INSTALLATION & MAINTENANCE
(1)Turn OFF the AC power.CAUTION
Always turn OFF the AC POWER before remov-
ing or inserting the RCPU Card.
(6)
Remove the RCPU Card and check to make sure
that all of the components on the card are proper-
ly seated and that no pins are bent.
Wait 10 seconds and re-insert the card.
Turn ON the AC power.
If the CPU ACTIVE LED is still flashing (or if
the problem still persists), measure the following
system voltages using the test points located on
the front edge of the RCPU Card. A digital volt-
meter of 
&OS% accuracy is required. Insert the“common” voltmeter probe into the ground
point (TPlO) and insert the other probe into each
of the voltage test points. (Refer to Figure 3-29on page 3-46 in 
lNSTALLAI’ION for voltage
test point locations.)
IEST P0lN-EVOI TlQE
TPltoTPlO-5 jg.4VDCTP2toTPlO+5.1 &O.sVDCTP3toTPlO+125 fl5VDCTP4toTP10-12 ~l.lVDCTPStoTPlO+305 gL9vDcTP6toTPlO-49 &7.OVlxTP7toTPlO
8.9 ~13VACNOTE: The AC ring voltage 
(VRlNG) mea-
sured on the RCPU Card is Ho the actual power
supply ring voltage of 90VAC.
Referring to Figure 3-23 on page 3-36, measure
the following voltages on the back of the 
Tele-
corn Motherboard. Use ground as a reference.
PWR ALARM (+4.7vDc)LtOsvDcCPCP (+52vDc to +5.8vDc)~0.1sVDCCFCN (-O.lVDC to -0.7VDC)f 0.1sVDCPWFt GOOD (+4.7VDC)f 0.1sVLlC
NOTE: As long as the CPCP measurement is at
least 
O.lV higher than the actual +5V measure-
ment and the CPCN measurement is at least 
O.lV
lower than the actual ground measurement, the
voltages are within tolerance.
-(7)Perform one of the following steps:
a.
Iftbe system voltages are incorrect, or ifthey
are correctandthe CPUACIlVELEDisstiZl
flashing, contact Technical Service for assis-
tance.CAUTION
DO NOT attempt to adjust the power supply voltages
without first contacting Technical Service. Damagecaused by unauthorized voltage adjustment is not
1 covered by the warranty.-b. If the system voltages are correct and the
CPU ACTIVE LED is 
nor flashing, yet the
problem still persists, replace the RCPU
Card.
NOTE: Before replacing the RCPU Card,
use the save/restore program to save the cus-
tomer’s database (see page 5-167 in PRO-GRAMMING). It can then be restored
(loaded) into a new RCPU Card if necessary.
Make sure the database back-up battery on
the new RCPU Card has a 
charge of at least
2SVDC (see page 3-45 in INSIXLLA-
TION).Page 6-2 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION % MAINTENANCETROUBLESHOOTINGIssue 1, November 1994
FIGURE 6-l.LIGHT-EMITTING DIODE (LED) INDICATIONS
LOCATIONILEDIDESCRIPTION
RCPU CardCPU ActiveLit green to show that the main processor is operating proper-
ly. If unlit, system needs repair.
Power AlarmLit red when the system power supply temperature is abnor-
mally high. Unlit when the temperature is normal.Major Alarm
Lit red when a major alarm has occurred. The light goes out
when the problem is corrected.
Database
ErrorLit red when a database error has caused the system to return
to default values. When the system is first installed, the LEDwill remain lit until the database is initialized.
Minor AlarmLit yellow when a minor alarm has occurred. The light goes
out when the alarm message is cleared as described in 
PEA-
TURES on page 4-112.
External ClockActive
Battery OffThe system is receiving clock signals from an external source
(e.g., from the public network via a 
Tl Card).Lit when the battery back-up strap on the RCPU Card is
placed in the OFF position (over the lower two pins). Will not
light if the strap is not attached to any pins.
Keyset CardCard Active
Lit green to show that the card is communicating properly
with the rest of the system. If flashing, record the flash rate
(l-7) and return the card for repair. 
If unlit, check for improp
er connection; if still unlit, return the card for repair.Individual
Circuits (l-8)
Unlit when the associated station instrument is inactive. Lit
green when the instrument is connected to a voice channel
(e.g., on an active call). If lit red, a data error has occurred,
check the alarm message and field service diagnostic output.Digital 
Keyset
Card (lMX sys-
tems only)Card Active
Lit green to show that the card is communicating properly
with the rest of the system. If flashing, record the flash rate
(l-7) and return the card for repair. If unlit, check for improp
er connection; if still unlit, return the card for repair.Individual 
Cir-
cuits (l-16)
Unlit when the associated station instrument is inactive. Lit
green when the instrument is connected to a voice channel
(e.g., on an active call).Single-Line
CardCard ActiveLit green to show that the card is communicating properly
with the rest of the system. If flashing, record the flash rate
(l-7) and return the card for repair. If unlit, check for improp
er connection; if still unlit, return the card for repair.Individual
Circuits (1-16)Unlit when the associated station instrument is inactive. Lit
green when the instrument is off hook. If lit red, return the
card for repair.
Page 6-3 
						

							~OUBLESHOOTINGIssue 1, November 1994INTER-TELPRACTICESIMWGMX 256 IlSbCLATION & MAINTENANCE
FIGURE 6-l.
LIGHTEMITTING DIODE (LED) INDICATIONS (CONT’D)3LOCATION
Inward Dialing
CardLED
Card ActiveDESCRIPTIONLit green to show that the card is co~unicating properly
with the rest of the system. If flashing, record the flash rate
(l-7) and return the card for repair. If unlit, check for improp-
er connection; if still unlit, return the card for repair.Individual
Circuits (l-8)
Unlit when the associated station instrument or trunk is inac-
tive. Lit green when the instrument is off hook or the trunk is
in use. If lit red, return the card for repair.
Loop/Ground
Start Card
and Loop Start
CardCard ActiveIndividual
Circuits (l-8)
Lit green to show that the card is uxnmunicating properly
with the rest of the system. If flashing, record the flash rate
(l-7) and return the card for repair. If unlit, check for improp-
er connection; if still unlit, return the card for repair.
Unlit when the associated trunk is inactive. Lit green when the
trunk is in use. Flashes when numbers are being dialed. 
Plut-
ters when a call is ringing in. Iflit red, there is a problem with
the trunk.
E&M CardCard ActiveLit green to show that the card is communicating properly
with the rest of the system. If flashing, record the flash rate
(l-7) and return the card for repair. If unlit, check for 
improp
er connection; if still unlit, return the card for repair.Individual
Circuits (l-4)
Unlit when the associated trunk is inactive. Lit green when the
trunk 
is in use. Flashes when numbers are being dialed. Flut-
ters when a call is ringing in. 
Iflit red, there is a problem with
the 
tmuk.
Tl Card*aryLit green to show that the primaryprocessoronthecardisac-
Processortive and is communicating properly with the rest of the sys-Active
tern. If flashing, record the flash rate (l-7) and return the card
for repair. 
Ifunlit, check for improper connection; if still unlit,
return the card for repair.
NOTE: The card is not completely on-line until the Second-
ary Processor Active LED is also lit (see page 6-7.)
Reference
ClockLit green to show that the card is providing the system with
the clock timing necessary to control all communication com-
ponents in the system (i.e., the entire system is synchronized
to the card). Unlit when another card is providing the system
reference clock.
NOTE: When this LED is lit on one of the Tl Cards in the
system, the External Clock Active LED on the RCPU Card
should also be lit.Individual
Circuits (l-24)Unlit when the associated 
Tl circuit is inactive. Lit green
when the Tl circuit is in use. Flashes when numbers are being
dialed. Flutters when a call is ringing in. (The order of the cir-
cuit 
LEDs is shown in the diagram on the following page.)
Page 6-4