Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							mTER-TELPR4CTIcESIMx/GMx 256 INSTALLA’TION & MAINTENANCEFEATURESIssue 1, November 1994
C.INTERCOM CAMP ON AND BUSY
STATION CALLBACK (QUEUE)
Camp On
10.14When 
a station user calls a busy station or hunt
group, the system sends a busy signal. The caller can
wait off hook to camp on (after the 
CamPUn timer ex-
pires) and hear music while waiting until the called sta-tion is available. The system periodically sends call
waiting signals to the busy station(s). Up to 255 stations
can camp on to the same extension number.
10.15If a station enables do-not-disturb while an in-
tercom call is camped on, the caller is removed from the
camped on state and receives do-not-disturb indications
(see page 4-69). Intercom callers cannot camp on to a
station that is in do-not-disturb.
10.16To CAMP ON TOANEXlENSIONNU..ER:
If you hear a busy signal when calling an exten-
sion 
mmtber and wish to camp on, do not hang
up. You hear music (if enabled) while 
camPed
on. When the station is available, a Private call isautomatically placed and you hear repeating
double tones until the call is answered.
Busy Station Callback (Queue)10.17 When a called station is busy or in 
do-not-
disturb, the caller can request a callback (queue) and
hang up until the station is available. This can be done
before or after the call camps on. Each station can have
only one active queue request at a time.
10.18Queue callbacks must be answered before the
Queue Callback timer expires. If a callback is not an-swered, the queue is cancelled. If the station is busy
when called back, the queue request is placed behind
any other waiting queue requests.10.19 
To QUETJEASlXTON:(1) 
Keysetz When you hear a busy signal or
do-not-disturb signal (a repeating signal of four
fast tones and a pause) when calling an extension
mrmber, Press the QUE key (or Press SPCL and
enter the Queue Request feature code 
- 6) and
hang up*
Single-Line Set: When you hear a busy signal or
do-not-disturb signal when calling an extension
number, Press the ESLS QUE key, or Press the
FLASH key (hookflash) and enter the Queue Re-
quest feature code (6). Then hang up.
(2)When the queued station is available, you hear a
repeating signal of three tones and a long pause.
(Display 
keysets show EX XXX [or user name]
IS NOW AVAILABLE.) Lift the handset. A 
pri-vate call is automatically placed to the queued
station.
10.20 TO CANCEL A QUEUE REQUEST (BEFORE THE
QUEUW SZUi’ON BECOMES AVAILABLE):
Keyset: While on hook, Press the QUE key (or
press the SPCL key and enter the Cancel Queue
Request feature code 
- 376).
Single-Line Set: Lift the handset, enter the Can-
cel Queue Request feature code 
(376), and hang
UP.Page 4-57 
						

							Ee~elnber 1994INTKK-TELPKACTICESIMX/GMX 256lNSTALLATION &MAINTENANCEll. 
INTER-ST4TION MESSAGES
11.1If a station is busy, there is no answer, or it is in
do-not-disturb, intercom callers may leave a messagewaiting indication. The called station’s MSG key
flashes (and display keysets show the message source).
There are two message options:Have the 
coIled party return your call. (Display
keysets show the source of the message.) When the
called party responds to the message indication, a
call is automatically placed to your station.
Leave 
a message with the called party’s message
center. 
(Display keyseta show that a message was
left with the 
keyset user’s assigned message center.)
When the called party responds to the message in-
dication, a call is automatically placed to his or her
message center.
11.2To signal that a message is waiting, a called key-
set’s MSG key flashes aud the display shows the mes-
sage source. 
ESLSs are equipped with message waiting
lamps that, if enabled 
iu the database, light when the sta-
tion receives a message. For single-line sets, a system
programming option can be enabled that sends six short
message waiting tones when the user lifts the handset or
presses the hookswitch.ll.3
Any station or hunt group can be designated as
the message center for a station. However, a station can-
not be programmed as 
ita own message center.
11.4If the designated message center is a voice mail
system, the voice mail system is called after the Mes-
sage (At Message Center) timer expires. When the voice
mail system answers the call, the called party’s “mail-
box” 
ia automatically dialed. The caller can then leave a
message in the mailbox. The called party’s MSG key
flashes and the display shows MESSAGE RECEIVED
FROM [voice Mail].
Il.5Each station user can leave message waiting in-
dications at more than one station, but only one per sta-
tion. 
Astation can receive up to 120 messages, and there
can be a maximum of 120 waiting messages in the sys-
tem.
11.6When a station is forwarded or has system for-
warding, and a caller leaves a message waiting indica-
tion after calling the forwarded station, the message in-dication appears at the original station instead of the
station that received the forwarded call.
11.7On display keysets, the messages can be viewed
in the order they were received and answered as desired.
A. LEAVING MESSAGES-‘\
(1)When calling a station, if you hear a busy signal,do-not-disturb 
signal (repeating signal of four
fast tones and a pause), or the call is not an-
swered:
Keyset: Press the MSG key or press SPCL and
enter the Message feature code (365).
Single-Line Set: Press the ESLS MSG key, or
press the FLASH key 
(hookflash) and enter the
Message feature code (365).
(2)To have the called party call you: Hang up or
press a trunk 
acccsa key or the IC key to discon-
nect before the Message timer expires. The sta-tion will receive a message waiting indication.
(Display keysets show MESSAGE RECEIVED
FROM [your station].)
To leave the message with the called party’s
message center: Do 
not hang up. When the Mes-
sage timer expires, a private call is automatically
placed to the called party’s message center. (If
the message center is a voice mail system, thecalled party’s mailbox is automatically dialed
after the 
voice mail system answers the call.)
Leave your message with the message center andhang up. The called station receives message
waiting indications. (Display 
keysets show
MESSAGE RECEIVED FROM [message cen-
ter].) If the message center 
doea not answer the
call (that is placed after the timer expires), the
station will still be directed to the message center
when retrieving the message.NOTE: If the station you are calling does not
have a designated message center or if the station
happens to be your message center, you will heardial tone immediately after pressing the MSG
key. The station will receive a message waiting
indication.
Silent Messages
11.9Silent messages can be placed while on or off
hook without making an intercom call to the station.
11.10 TOLEAVEASIENTMESSAGE:
Keyset: Press SPCL or lift the handset and enter
the Silent Message feature code (378). Then dial
the extension number of the desired station. 
Ifoff
hook, hang up.Single-Line Set: Lift the handset and enter the
Silent Message feature code (378). Then dial the
extension number of the desired station and hang
UP-
Page 4-58 
						

							INTER-TELPRACTICESIMWGMX 256 INSTALLATION & MAINTENANCEIssue 1, No”%=Canceling A Message Waiting Indication That You
Left
ll.llOccasionally, you may wish to cancel a message
waiting indication that you left before the station user
responds to the message. If the message was left with the
station’s message center, you 
camtot cancel the message
waiting indication; only the message center can cancel
the message using the procedure outlined below.
1l.12To t2NCEL AbfESAGE YOULEFT:(1) 
Atyourstation,presstheSPCLkey(FLASHkey
on single-line sets) and enter the Cancel Message
feature code (366). (Display shows CANCEL
MESSAGE ON EXT 
#).(2) 
Entertheextensionnumberofthestationthathas
the message indication that you wish to cancel.
You hear intercom dial tone if off hook, or con-
firmation tone if on hook. (If a message was notpresent at the called station, you hear reorder
tones).
B.BESPONDING TO MESSAGES
Answering Messages
ll.13 ToANSWER-GESATAliZYSEll:
(1)If your MSG key is flashing (display shows
MESSAGE RECEIVED FROM 
RX XXX [or
user name]), lift the handset and press the MSG
key. Depending on how the message was left, an
intercom call is placed to either the station that
left the message or your message center.
NOTE: If, after pressing the flashing MSG key,
the called station is unavailable (does not answera private call, is busy, or is in do-notdisturb),
your message key continues to flash (and the dis-
play indicates a waiting message) unless you im-
mediately leave a message before hanging up or
cancel the message after hanging up. The mes-
sage waiting indications are cancelled automati-
cally when you are actually connected with the
called station.
(2)
If the MSG key continues to flash, there is
another message (display shows the next mes-
sage). Repeat step 1.
n.14 lVANSWERb4ESSAGESATASLNGLE-Llh?ESET:
(1)ESLS: If your message lamp is lit and/or you
hear message waiting tones (six tones) after lift-
ing the handset or hookflashing when the stationis idle, press the MSG key. Depending on how
the message was 
left, an intercom call is placed
to either the station that left the message or your
message center.Other Single-Line Sets: If you hear message
waiting tones (six tones) after lifting the handset
or hookflashing when the station is idle, 
enterthe
Message feature code (365). Depending on how
the message was left, an intercom call is placed
to either the station that left the message or your
message center.
NOTE: If the called station does not answer, is
busy, or is in do-notdisturb, you may hang up orleave a message at that station before hanging
up. When the handset is lifted again you will hear
message waiting tones, and/or the 
ESLS mes-
sage waiting lamp will remain lit (unless you left
a message while attempting to retrieve the mes-
sage or canceled the message after hanging up).The message waiting indications are 
cancelled
when you are actually connected with the called
station.
(2)
If you hear message waiting tones after hook-
flashing or when the handset is lifted again (or ifthe 
ESLS message waiting lamp remains lit),
there is another message. Repeat from step 1.Canceling A Waiting Message
u.15To CANCEL AbQXSAGE MlHOVTAh?9i%!ERlNGATA
KliBEll:
(1)
(2)
11.16
If the MSG key is flashing (display shows mes-
sage), remain on hook and press the asterisk 
(*)
key. The message is cancelled.If the MSG key continues to flash, there is
another message (display shows the next mes-
sage). Either respond to it or cancel it.
TO CANCEL AMESSAGE Wl7iOVTAh’~GATA
SINGLIXLW~:
(1)If you receive message waiting tones and/or the
ESLS message waiting lamp is lig enter the Can-cel Current Message feature code (379). The
message is cancelled.
(2)
If you hear message waiting tones after hook-
flashing or when the handset is lifted again (or ifthe ESLS message waiting lamp remains lit),
there is another message. Either respond to it or
cancel it.Page 4-59 
						

							FEATURESIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEViewing Waiting Messages
11.17
(1)
(2)
To WEWRECEIVEDbfES.UGE.L4TADISPL4Y~:
lf your MSG key is flashing, one or more
messages are waiting. While on hook, press the
MSG key repeatedly to view waiting messages.
If desk& you can answer or cancel a message
while it is displayed.Alternate Message Source
ll.18The Alternate Message Source feature was de-
veloped to enable a voice mail system to leave messages
through a station or hunt group that is designated as its
alternate message source. When a message is left on the
voice mail system for a station user that has an assignedmailbox, the voice mail unit automatically dials the
Message feature code (365) and then dials the extension
number of the called station. The called station receives
the message waiting indications. 
Ifit is a display keyset,
the display shows MESSAGE RECEIVED PROM [al-
ternate message source] rather than from the voice mailcircuit. An actual intercom call has not been placed;
only the message waiting indications are affected.
When the station user retrieves the message, an inter-
com call is placed to the alternate message source.
11.19‘Ikvo possible applications for this feature arc:
routing messages through a trunk card circuit to allow
keysets (other than AIM, digital, or DVK keysets) to usem.-x.
DTMF tones to retrieve messages, and routing message
through a hunt group to make efficient use of voice mail
resources. These applications are described below.
11.20Routing messages tbugh a trunk card cir-
cuit: To achieve this function, an unused single-line cir-
cuit is programmed as the alternate message source for
the 
voice mail circuits and is then programmed to auto-
matically forward calls to a trunk card circuit that is con-
nected to the voice mail unit. When a user responds to a
message left by a voice mail port, the alternate message
Source station is accessed and the call is automatically
forwarded to the trunk card circuit. This leaves the voice
mail ports available to receive messages through inter-
com channels while the trunk card circuit is in use.
11.21Routing messages through a hunt group: To
make efficient use of multi-port 
voice mail units, the
ports are placed in a voice mail hunt group and the voice
mail hunt group’s pilot number is assigned as the alter-nate message source for each of the individual voice
mail ports. When a user responds to a message left by
one of the voice mail ports, the pilot number is automati-cally dialed and the call circulates through the hunt
group until a voice mail port is available. Without the al-
ternate message source hunt group, the call would return
only to the port that left the message and would not cir-
culate through the hunt group.
Page 4-60 
						

							INTER-TELPRACTICESIMx/GMx 256 INS‘JALLATION & MMNTENANCEFEATURESIssue 1, November 1994
I
I
I
12. OFF-HOOK VOICE ANNOUNCE
(OHVA)
12.1The Off-Hook Voice Announce (OHVA) feature
allows an intercom caller (either single-line or 
keyset)
to establish voice contact with the called 
keyset user,
even though the user already has a call in progress on the
handset. The called 
keyset user can then talk freely on
both 
connections, using the handset for the original call
and the speakerphone for the 
OHVAintercom call. Note
that the caller on the handset call 
wiZ2 be able to hear the
OHVA call.12.2 A PC Data Port Module 
(PCDPM) must be
installed on digital 
keysets to provide the secondary
voice path needed for the OHVA feature. The IM?f 12-
and 
24line keysets and Inter-Tel/DVK keysets do not
require any additional equipment.123
The OHVA option must be enabled in the data-
base. (When the system is in the default state, the systemflag for this feature is enabled.) Each digital 
keyset,
lMX 12/24&e keyset, and DVK keyset can be pro-
grammed forplacing and/or nzceiving OHVA calls, andeach eight-line 
keyset and single-line set can be pro-
grammed for pIacing OHVA calls, as desired. (Eight-
line 
keysets and single-line sets cannot receive OHVA
calls since they do not have secondary voice path cir-
cuitry.) For example, all attendants may be allowed to
make, but not receive, OHVA calls, while all other sta-
tions are allowed to receive, but not place, OHVA calls.Any combination is available through database 
pro-
gr ammina.
12.4OHVA calls cannot be processed if the secondary
voice path or the speakerphone of the called 
keyset is notavailable. This
occurs when the keyset has a different
OHVA call in progress, has an active data call in prog-
ress, is on an active 
handst?ee ix&corn or outside call,
has handsfree disabled, has a headset enabled, or is in
do-not-disturb. Also, 
OIIVA calls are not possible if the
caller is placing a forced private intercom call.
12.5To PLACE Ah’ OFF-HOOK VOICE ANNOUNCE CALL:(1) When an intercom call is placed to a busy
OHVA-enabled keyset, do not hang up. You hearbusy signals until the Camp-On and OHVA
Screening timers expire. (If you hear music afterthe Camp-On timer expires, conditions for an
OHVA call were not met and you are camped-on.
See page 4-57.)
(2)When the OHVA Screening timer expires (and if
the 
keyset’s secondary voice path is available),you are automatically connected to the called
party’s speakerphone.
12.6To PLACE AN OFF-HOOK VOICE ANNOUNCE CQLL
(- WllHDSSlBLF UNllS ONL;Y):
NOTE: This method can only be used if the database
has been programmed to allow 
keysets with attached
DSWBLF Units to bypass the camp-on and OHVA
Screening timers. See page 5-54 in PROGRAMMING.
This is a useful option for attendant stations.
(1)When an intercom call is placed (using the DSSIBLF key) to a busy 
OHVA-enabled keyset, do
not hang up.
(2)Press the DWBLF key for that keyset again. Ifthe 
keyset’s secondary voice path is available,
you are immediately uumected and may speak.
12.7To RECm AN OFF-HOOK VOICE ANNOUNCE CALL
(OHVA-EhXBLED KEYSETS ONL;y):
(1)While on a call using the handset, you hear-a
campontone (display shows CALLANNOUNCE FROM EX XXX [or user name]).
Do nothing. When the OHVA Screening timer
expires, you hear a double tone (display shows
INTERCOM CALL FROM EX XXX [or username]). You are 
coMected with the intercom
caller via the speakerphone. Your original call
remains connected on the handset.
NOTE: If you press the MUTE key while speak-
ing to the caller on the speakerphone, the handset
microphone will be muted and the caller on thehandset will not hear the OHVA call. Press
MUTE again to enable the handset.
(2)To terminate the OHVA talk Press the lit
SPKR key or have the OHVA caller hang up. If
you terminate the original call by hanging up the
handset, you remain connected to the 
OHVAcall
in the handsfree intercom mode.
12.8TO BLOCK AN OFF-HOOK VOICE ANNOviWE CALL
(OHKA-ENABLED KEYSETS Om:
(1)While on a call using the handset, you hear a
camp-on tone (displays CALL ANNOUNCE
FROM EX XXX [or user name]). To cause theintercom call to camp on, press the SPKR or
DND key. The IC key flashes.
(2)If you wish to send do-notdisurb signals to the
camped-on call, press the 
DND key two more
times if the DND key was used in step 1, or press
the 
DND key once if the SPKR key was used in
step 1.Page 4-61 
						

							EcyEtember1994INTER-TELPRACTICEslMX/GMX 256 INSTALLATION & MAINTENANCE
13. OUTSIDE CALLS
13.1When a trunk is selected for receiving or placing
an outside call, the voice channel is seized and 
camtot beused by any other station (unless privacy release is
enabled, see page 4-74, or the Conferencing feature is
used, see page 4-76). If the desired trunk is busy, the
station user can camp on or request a callback (queue).
Other features that apply to both outside and intercomcalls are 
d’rscussed later in this section of the manual.
They include placing calls on hold, call 
waiting, call
transfer, reverse transfer, conferencing, and call for-warding. Refer to page 4-24 for an explanation of
outgoing-access, allowed-answer, and ring-in assigu-
ments. Refer to page 4-31 for an explanation of trunk
groups, auto trunks, and the use of the automatic trunk
answer and selection feature codes.A.PLACING OUTSIDE 
CALL.23NOTE: When placing a call, begin dialing before the
Dial Initiation timer expires. If the timer expires, the
system drops the trunk connection and sends repeating
reorder tones. This prevents a trunk 
from being tied up
accidentally.
13.2TO PLACEANOUWDE CALL:
(1)Lift the handset. (Keyset users can dial on hook.
Refer to page 4-64.)
(2)Select an outgoing trunk, using one of the meth-ods below. The associated individual trunk or
call key flashes slowly. (If on hook, the SPKR
key is lit.)NOTE: You must have outgoing access to a
trunk to seize it.
Keyset: Select a line using one of the following
methods:a. Press an individual trunk key for direct
access.b. Enter the automatic trunk selection feature
code (89) or press the ANSWER key. If no
call is ringing or holding, the system selects
the highest-numbered available auto trunk.c. Enter a select trunk group feature code
(801-%7)orpressatruukgroupkey.Thisse-
lects a trunk in the chosen trunk group.
d.Refer to the Least-Cost Routing 
(LCR) pro-
cedure on the next page.
Single-Lime Set: Select a line using one of the
following methods:a. Enter the automatic trunk selection feature
code (89).b. Enter a Select Trunk Croup feature code
(SOl-S47) or press a trunk group key.
c.Refer to the Least-Cost Routing (LCR) pro-
cedure on the next page.
(3)You hear one of the following signals:
--y
ii
a.
b.
C.
d.
Outside dial tone: If you wish to use your
class-of-service account 
codq pms SPCL orFLASH (hookflash) and enter the Optional
Account Code feature code (390) then enter
your account code. Your usual SCOS is en-abled for this call. To dial, manually dial,
speed dial, or redial the desired telephone
number. (Display keysets show the numbersdialed. When the Valid Call timer expires,
the display shows the elapsed time and call
cost.) 
If you hear repeating EO?d?Y tones,
you dialed a restricted number. Also, if you
dial too slowly and the Interdigit timers ex-
pire, the call may be dropped, and you will
hear repeating reorder tones. 
If using a keyset
that is on bk, you may lift the handset to
speak privately. Go to the next step. On 
key-
sets, an individual trunk or call key flashes
slowly.
Single progress tone: Enter a forced account
code (refer to page 4-66). The display shows
ACCX#. You hear outside dial tone when the
code is accepted. On 
keysets, an individual
trunk or call key flashes slowly. 
If you en-
tered your class-of-service account code,
your usual SCOS is enabled for this call. Go
to the next step.
Repeating reorder tones: You are restricted
from the trunk group chosen; choose another
trunk group. Or, you are restricted to usingLCR only; try again using LCR (see next
page). If your call has been blocked because
the weekly toll limit has been exceeded, the
display shows CALL FAILED 
- TOLL LIM-
lT EXCEEDED.I
Intercom dial tone: You have accessed a
dial-repeating E&M trunk. You can dial an
extension number to reach a station on the
other telephone system. Or, you can enter a
valid trunk access code (determiued by the
\other telephone system) and dial and outside-!
.I
telephone number, if allowed.., AS
Page 4-62 
						

							INTER-TELPRACXXESIMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1, No”!=
e.Ring signal: You have accessed an auto ring-in E&M trunk. When the station user an-
swers, you can ask to be transferred to the de-sired extension number or to an outside
telephone number.
f.Busy signal: The chosen trunk, trunk group,
or E&M destination is busy. Camp on (seepage 
4-57), use the Busy Trunk Callback
(Queue) feature (see page 4-57), or select an-
other trunk or trunk group.
13.3lV PLACE A CALL USING LRAST~OSiROVl7NG:
(1)Lift the handset.
(2)Key&z Enter the Least-Cost Routing feature
code 
(9), or press a call key, the OUTGOING
key, or the LCR key. You hear a single progress
tone followed by silence if LCR is not “transpar-
ent.” You hear dial tone if 
LCR is transparent.Single-Line Set: 
Ress the SLI LCR key, the
ESLS OUT key, or enter the Least-Cost Routing
feature code (9). You hear a single progress tone
followed by silence if LCR is not “transparent.”
You hear dial tone if LCR is transparent.
NOTE: Ifrequired, enter a forced account code.(Display 
keysets show ACCIX) You hear a
progress tone when the code is accepted. Ifyour
enter your 
ckss-of-service account c* your
usual SCOS will be enabled for this call.
(3)Dial the telephone number. Use the MUTE key
to backspace if you make a mistake. Include the
area code, if needed. 
If ah+& press the pound
(#) or asterisk (*) key after dialing to immediate-
ly proceed; otherwise there is a slight delay. You
hear one of the following signals.NOTE: When dialing 911 or 1911 emergency
numbers, always press #or * after dialing so that
the call is processed as quickly as possible.
a.Single program tone (followed by dial tone
and digits being dialed, if programmed
b.C.
and ifLCR is not transpalpnt): Your call isbeing placed. The associated individual
trunk or call key flashes slowly.Busy signals, then music: All of the trunks
in the least-expensive facility group are busy.
Do one of the following:
1.
2.
To wait for the next facility group: Con-
tinue to wait off hook. Ifprogrammed, thenext facility group is checked for an
available trunk after the LCR Advance
timer expires (you hear a progress tone
and remain camped on if your station isprogrammed for LCR facility group
camp-on). When the system accesses atrunk, you hear dial tone (and possibly
digits being dialed). The associated indi-
vidual trunk or call key flashes slowly on
keysets.To request a callback (queue): If your
station is enabled with 
LCR facility
group camp-on, request a busy trunk call-
back (refer to paragraph 13.11). The sys-
tem places your station in a queue for atrunk in the least-expensive facility
group. When you hear a repeating signal
of three tones and a long pause (and dis-
play shows GRP #XX [or group name] ISNOW AVAILABLE), lift the handset;
keyset users must also press the fast flash-
ingcallkeyorindividualtrunkkey(ortheANSWER key). You hear dial tone and
digits being dialed. The associated indi-
vidual trunk or call key flashes slowly.
Repeating -order tones: You are restrictedfrom the number dialed or from using the
route selected. If your call has been blockedbecause the weekly toll limit has been ex-
ceeded, the display shows CALL FATLED -
‘K&L LIh4lT EXCEEDED.
Page 4-63 
						

							lNTER-TELPRAcTIcESIM.X/GMX 256 INSTALLATION & MAINTENANCE
B.RECEIVING OUTSIDE CALLS
13A loREc~ANoulsmEcALL:
Keysetz
(1)When one of the following occurs, lift the hand-set
a.Repeating long tones and a call key or indi-vidual 
tmnkkey is flashing at the fast ratezA call is ringing in. (Display 
keysets show
CALLRJNGINGINONGRP#IXX[~~~T~~~
name].)b. Intercom call or page 
annonncing a call
andacaUkeyorindividualtmnkkeyis
fb.&ingatthe&stratezAcallhasbeen
transferred to your station. (Display keysets
show 
GRP #XX [or group name] TRANS-
FER FROM 
EX XXX [or user name].)
c.An individual trunk key is flashing at the
fast rate, there is no ring signal, and you
have allowed answer for the 
trunk. You
may hear ringing on another 
keyset: Press
the fast-flashing individual trunk key as de-
scribed below or enter the Automatic Trunk
Answer feature code (350). 
me ANSWER
key cannot be used to answer these calls.)
Skip step 2.
(2)Press the fast-flashing individual trunk or call
key or press the ANSWER key. The individual
trunk or call key flashes slowly during the call.
Single-Lime Set:
If you hear a page announcing a transfer and/or
nqeazing Zong tonq a call is ringing in. Lift the
handset; you are connected to the caller.
If you hear a call ringing in on another stationand you have allowed 
answe5 lift the handset
and enter the Automatic Trunk Answer featurecode (350). You are connected to the 
lowest-
numbered trunk 
riuging in for which you have al-
lowed answer.
When you hear a page announcing that an outside call is
holding at your station (a call key or individual trunk key
is fluttering):
Keyset: Lift the handset and press the flutteringcall key or individual trunk key, or press the
ANSWER key. You are connected to the caller.
Single-Lime Set: Lift the handset and press the
HOLD key or enter the Individual Hold feature
code (336). You are connected to the caller.
C.KEYSET ON-HOOK DIALING AND7 x.,-/.iMONITORING.i../
13.6A keyset user can dial numbers while on hook,
monitor the call (listen to a recorded message, wait for
the call to be answered, or wait on hold), and then speak
handsfree when answered.
13.7
(1)
(2)
(3)
(4)
138
(1)
(2)
lODL4.LONHOOK:While on hook, press an available individual
trunk key or trunk group key, the OUTGOINGkey, or the ANSWER key. Or, enter a trunk
access code (9,89 or 801434’7). The SPKR key
lights, you hear outside dial tone (unless using
LCR), and the associated call key or individual
trunk key flashes slowly.Begin dialing the telephone number before the
Trunk Pre-Select timer expires. Then press the
pound 
(#I) or asterisk (*) key to signal the system
to begin sending the dialed digits, or wait for the
Short Interdigit timer to expire. (Display 
keysetsshow number dialed, after the Valid Call timer
expires, it shows elapsed time and call cost.)To 
ose the speakerphone: Speak handsfree
when the party answers.
To use the handset for privacy: 
Lift the handset
and speak. The 
SPKR key goes off. You may lat-
er transfer back to the speakerphone by pressing
the SPKR key and hanging up.
To terminate 
the call: Ifon hook-, disconnect by
pressing the SPKR key. If off 
Iwok hang up.
To USE ON-HOOKMOh?lTOR:
While on a call, press the SPKR key and hang up.
Ifyou do not wanf to be head press the MUTEkey or press SPCL and enter the Microphone
Mute On/Off feature code (314). You can hear
the other party (if the microphone is muted, you
cannot be heard). The SPKR key is lit (and the
MUTE key is lit if the microphone was muted).
To 
return to the conversation: You may lift the
handset or speak handsfree. (If the microphone
was muted, press the lit MUTE, key to speak. TheMUTE key goes off.)
‘*,
,:
Page 
4-64 
						

							INTER-TKLPRACTICESIMX/GMX 256 INS~TION & MAINTENANCEl?EmumsIssue 1, November 1994
D. TBUNKCAMPONANDBUSYTRUNK
CALLBACK (QUEUE)
camp On
13.9When a station user attempts to access a busy
outgoing trunk or trunk group, the system sends a 
busy
signal. The station user can wait off hook to camp on un-til the trunk is available.
13.10 
TOf2bfPONlDANOUTGOINGlRU..GROUl?:
(1)When you hear a busy signal after selecting an
outgoing trunk, do not hang up. You camp on andhear music until a 
truuk in the trunk group is
available.
(2)When you hear a single progress tone and outside
dial tone, dial the desired telephone number. Theassociated call key or individual trunk key
flashes slowly.Busy 
Thmk Callback (Queue)
13.llIf you attempt to access a busy outgoing trunk
group and hear a busy signal or if you camp on, you can
request a callback (queue) and hang up until the system
signals your station that a trunk in the trunk group is
available. Each station can place only one queue request
at a time. If a second request is made, the 
first request is
cancelled and replaced by the second request.
13.12Queue callbacks must be answered before the
Queue Callback timer expires. If a callback is not an-swered, the queue is cancelled. If the station is busy
when a trunk in the queued trunk group becomes avail-
able, the queue request is placed at the end of the queue
list.
13.13To QUEUE A BUSYOUTWING TRUNK:
(1)Keyset: When you hear a busy signal while
selecting a trunk or if you are camped on, press
(2)
(3)
13.14
the QUE key (or press the SPCL key and enter
the Queue Request feature code 
- 6) and hang
UP.Single-Line Set: When you hear a busy signal
while selecting a trunk or if you are camped on,
press the ESLS QUE key; or press the FLASHkey (hookflash) and enter the Queue Request
feature code (6). Hang up.Your station rings (a repeating signal of three
tones and a long pause) when the queued trunk is
available. (Display 
keysets show GRF’ #XX [or
group name] IS NOW AVAILABLE.)
Keyset: Lift the handset, press the fast-flashing
call key, individual trunk key, or the ANSWER
key, and dial the desired telephone number. Theassociated call key or individual trunk key
flashes slowly. If LCR was used when the call
was placed originally, the number is dialed auto-
matically.
Single-Line Set: Lift the handset and dial the de-
sired number. If all DTMF decoders are busywhen your station is called back, the system
sends repeating reorder tones instead of dial toneand the queue is cancelled. If LCR was used
when the call was placed originally, the number
is dialed automatically.
To CANCEL A QUEUE BEFORE THE CALLBACK-
Keyset: While on hook, press the QUE key (or
press the SPCL key and enter the Cancel Queue
Request feature code 
- 376).Single-Line Set: Lift the handset. Press the
ESLS QIE key or enter the Cancel Queue Re-
quest feature code (376). Hang up.Page 4-65 
						

							FEATURESIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INS’lYALIATlON & MAINTENANCE
E. ACCOUNT CODES
13.15There are four types of account codes in the 256
System. All account codes are assigned the same char-
acter length (4-S characters) in database programming.
The three types are as follows:
0
0
I
0
0
0Standard account codes automatically appear in
the 
Sh4DR report (if programmed) to identify the
station that answered or initiated the call. Up to 128standard account codes can be defined for the
system. Stations can then be assigned one of the 128
account codes during station programming.Forced account codes are 
programmed on a
station-by-station basis. If required, a forced ac-
count code must be entered before the station user isgiven access to a selected outgoing trunk group
(refer to page 4-62, step 3 for procedures). Up to 256
forced account codes can 
be assigned in the databaseprogramming. The account code entered by the
station user must match any one of the programmed
forced account codes before trunk access is granted.The forced account code appears in the SMDR
account code field.
Forced account codes for toll calls only can be pro-
grammed for stations with LCR-Only toll restriction
in day und night modes. When this account code
type is enabled, the user only has to enter an account
code if the system detects that a toll call has been
dialed when LCR is used.
Optional account codes are used to identify calls to
and from customers for billing purposes. They can
be entered at any time during a call. These 
userde-
fined codes are not preprogrammed, but must be thesame length as the standard and forced account
codes. If entered, optional account codes are printed
in the 
SMDR/SMDA report for that call in place of
standard or forced codes that may have been used.
Class-of-service account codes: If the system-wide
class-of-service account code option is enabled, in-
dividual stations can be assigned account codes that
the users can enter at other stations to enable their
usual SCOS. When a user is at a station other than his
own, he can enter the class of service 
a-urn codebefore placing an outgoing call. The system will
then check the station circuit that is associated with
that account code and apply the appropriate SCOS
(itwillnotapplythetrunkaccesspermissionorLCRadvance class of service). The class-of-service
account code can be entered when the system
requests a forced account code (as described in para-
graph 13.2 on page 4-62) or by using the Optional
Account Code feature code (described below). The
SCOS is enabled for one call only. When the call is
completed, the station’s normal SCOS goes back
into effect.13.16 Forced account codes can be validated or
non-validated.l
Non-Validated: The code is not checked against any
lists and the call is allowed as soon as the code is en-
tered.I
13.17l0 ENTER AN OPlIONAL ACCOUNT CODE WtIILE ON
ANOUISIDECALL:l
Validated: If the entered code matches one of the
pre-programmed forced account codes in the data-
base, the call is allowed. If the code does not match,
the call is blocked.
(1)
(2)
Keyset: Press the SPCL key and enter the Op-
tional Account Code feature code (390). (Dis-play 
keysets show ACCT#.) The outside party
does not hear you enter the code.
Single-Line Set: Press FLASH and enter the Op-tional Account Code feature code (390). The
outside party hears music until step 2 is com-
pleted.
Enter the account code using the keypad; 
keyset
users may press an SD key to enter an account
code number that has been stored in an outsidespeed-dial number location. (Display 
keysets
show numbers.) You hear a single progress tone
when the code is accepted. Single-line users are
reconnected when the system accepts the ac-
count code. (If an account code is entered thathas fewer than the programmed number of
digits, single-line users will return to the call
after the Short Interdigit timer expires. Keyset
users will hear reorder tones. The code will not
appear in the 
Sh4DR)
Page 4-66