Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PROGRAMMING
Issue 1, November 1994INTER-TEL4PRAcTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
Hunt GroupsH4 2003
H5 2004
H6 2005.
H7 2006
H8 2007
n Voice Mail Hunt Groupcl
Voice &muter Group
o
Altomated Attendant Hunt Group
[Z](RecallDest.)
(Announce](Ovemow][Z]
Hunt Group Station List
Pick Listi...,.,.,.,. i’ ,.~.;+:.~.~,.
. . .:.~.~.~,..:.: ::... . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .~~~~~14..:.:.:.s ._,,._...._...__..__ z? .,._.,.,_.,’ . . . . . . . . . . . . . . . . . .._.............................. II..
						

							INTER-TELPRACTICRSIMX/GMX 256 INSTALLATION & MAINTENANCYPROGRAMMINGIssue 1, November 1994
10.32If you later remove the voice mail designation
from the hunt group, the following window appears:
li
bl
b:
St
e:
01
tlfi033 AUTOMATED
A’lTENDh HUNT
:ROUP: If the hunt group is flagged as a voice comput-
r group, the Automated Attendant Hunt Croup checkDX is available. Check this box if the stations in the
Dice computer hunt group will serve as automated at-
ndants.
034DIAL RULES: When you select this command
utton, the following window appears. Enter any com-
ination of specific digits and/or preset dial rules, as de-
xibed below. Separate the numbers with commas (for
sample: 1,3,12). The Reference list box contains a list
F all available dial rules. (Par complete definitions of
ie dial rules, refer to page 4-21 in PEAWRES.) When
nished, select the OK command button. Or, select the
Card command button to exit without changing the
dial rules.l
Specific digits: If the system must dial specific dig-
its, such as a control or command code, enter those
digits surrounded by quotes (for example: 
“*l”).
8Preset dial rules: Enter one or more of the preset dial
rule numbers, shown in the chart below, without us-
ing quotes (for example: 
1,2,3).
pial Rules
I
Reference
(71
Destination Extension
Original Destination Extension
Other 
IC/ControllingIC
DIAL-___ -1 IC-TO-VOICE COMPUTER CALL1 CO-TO-VOICE COMPUTER CALLIRULE
1Originating station’s intercom number
No code sent
2Originating station’s intercom number
3
Intercom number of last non-voice mail station to
forward the call if a chain of stations is forwarded toNo code sentI
Intercom number of last non-voice mail station to
forward the call if a chain of stations is forwarded to1
 voice mail or voice mail transfer mailbox numbervoice mail or voice mail transfer mailbox number
Intercom number of the first non-voice mail stationIntercom number of the first non-voice mail station
6
E
7
8
9
in a chain of stations that is forwarded to voice mail
Originating station’s intercom number
Receiving hunt groups or voice mail group number
Originating station’s tenant group number
Originating station’s department numberin a chain of stations that is forwarded to voice mail
No 
code sent
Receiving hunt group or voice mail group number
No code sent10
No code sent1
 If system is in day mode = 1; If in night mode = 0I lf system is in day mode = 1; If in night mode = 0II111 No code sentI Account code, if enteredI
12Intercom call: code = 1
13No code sentOutside call: code 
= 2
Number of calls waiting ahead of this call
14
t
15
No code sentThe number of times this call has been sent through
the hunt group
Intercom number of the station that received a 
recal-No code sent
ling transferred (even if the station is forwarded)
Page 5-63 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALL4TION & MAINTENANCE1035
RECALL DJZSTINATION: When you select
this command button, the following window appears.
Enter the extension or circuit number of the station that
will serve as the recall destination for this voice comput-
er hunt group. When finished, select the OK command
button. Or, select the Cancel command button to 
exit
without changing the recall destination.
Recall Destination:I-
(ok) (Y=-)10.36 ANNOUNCE: To assign announcement
stations to the hunt group, select the Announce com-
mand button and refer to the window shown on page
5-65.
10.37OVERFLOW: To assign an overflow station to
the hunt group, select the Overflow command button
and refer to the window on page 
5-66.
10.38‘FIMEXS: To program the timer for the hunt
group, select the Timer command button and refer to the
window on page 5-65.
10.39RXlTz When finished programming, select theExit command button. A window appears that asks
“Perform Update to Database?” To update the database
and exit to the Applications Menu window, select Yes.
Or, select No to exit without saving any changes. To re-
turn to the Hunt Croups programming window, select
the Cancel button.
Hunt Group Extended Data Window10.40 When you select a hunt group 
from the Hunt
Croup list box shown on the previous page, the follow-
ing window appears.
10.41HUNT NAME: Select the Hunt Name text box
and enter the name for the hunt group (up to seven char-acters) that will appear on 
keyset displays for calls
associated with the hunt group.
10.42DESCRIPTION: To enter a descriptive name
for the hunt group (such as Field Service, or Order Pro-
cessing), select the Description text box and type the de-
sired name with up to 20 characters.
10.43SUPERVISOR: A station can be assigned as
the hunt group supervisor for monitoring purposes. To
assign a supervisor to the hunt group, select the Supervi-
sor text box and type the supervisor station’s circuit or
extension number.
10.44HUNT GROUP SEARCH TYPE To deter-
mine whether the hunt group will receive calls in linear,
distributed, or all-ring order, select the desired option
button. The selected button will have a dark circle in the
center. (Voice mail/computer hunt groups are always
linear and cannot be changed.)i0.45
OK: When finished, select the OK command
button to return to the Hunt Croups programming win-
dow. If you have changed the search type to or 
from “all
ring” and there is currently a call ringing or camped on at
the hunt group, a warning window will appear. If you
select the OK button, those calls will be disconnected. If
you select Cancel, the Extended Data screen reappears
to allow you to change the type back or try again.
Hunt Name:71 Dscription: 71
&qmvisor:El
r Hunt Group Search ‘Qpe0
9 Linear Search
0al Ring
0
Qistributed Search
Page 5-64 
						

							INTER-TELPRACTICESPROGRAMMING
IMX/GMX 256 INS’lXLlATION 81 MAINTENANCEIssue 1, November 1994
No Answer Advance:p[ sec.Default 18: Range 3-255
_Apnouncement:I18 sec.Default 18: Range lo-255
OXerflOW: 72 sec.IDefault 72: Range lo-255Timer Programming Window
10.46 
TIMERS: When you select the Timer com-
mand button shown on page 5-62, the window above is
displayed. To change the timer values, select the desired
text boxes and type the new value. The timer functions
are as follows:
0No Answer Advance Timer: This is the length of
time a call can remain unanswered at a hunt group
station before moving to the next station in the hunt
group-l
Announcement Timer: This determines how long a
direct ring-in call will remain unanswered before be-
ing automatically transferred to the hunt group’s an-
nouncement station(s).l
Overflow Timer: This determines how long a trans-
ferred CO call will circulate through the hunt group(unanswered) before being automatically trans-
ferred to the hunt group’s overflow station.
10.47DEFAULT: To set all three timers to default
values, select the Default command button.
10.48OK: When the timers have been programmed
as desired, select the OK command button.Announcement Station Data Window
10.49 ANNOUNCEMENT STATIONS: When you
select the Amtounce command button shown on page
5-62, the window below is displayed. To assign up to
three announcement stations for the hunt group, select
the text 
box(es) and enter the desired intercom number
or pilot number. (If a hunt group is assigned as the an-
nouncement station, there can be only one 
amtounce-
ment station. If individual stations circuits are assigned,
there can be up to three announcement stations.) An-
nouncement stations receive calls in numerical order.
Therefore, enter the extension numbers in the order you
wish to have the announcement stations accessed.10.50 ANNOUNCEMENT 
TYPE!% To determine
whether the announcement stations are user stations
(stations or a hunt group) or playback devices, select the
desired option button.
1031OR: When programming is complete, select
the OK command button to return to the Hunt Croup
programming window.Announce 
1:Announce 
2:
r Announcement I)rpes 70l 
station Devices
0Playback Devices
IAnnounce 3:
=(ok)
Page 5-65 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTAtLATION & MAINTENANCEOverflow Station:
I
- Overflow Count
Overflow 
aunt:cl
Overflow Station Data Window
10.52OVERFLOW DEVICE: Select the appropri-
ate option button to determine whether the overflow sta-
tion will be a station or a hunt group.
10.53OVERFLOW STATION: Select the Overflow
Station text box and enter the circuit or extension num-
ber of the desired overflow station or the pilot number of
the desired hunt group.
10.54
OVERFLOW TYPE: If a station will be usedas the overflow device, determine whether it will be
equipped with a station instrument or a playback device
by selecting the appropriate option button.
10.55
OVERFLOW COUNT: If a playback device is
used, determine if the call will be sent to the overflow
station or immediately recall the primary attendant orthe transferring station. If it will circulate, determine
how many times the call will be sent to the overflow sta-
tion or if the count will be “unlimited.” Do one of the
following:l
Select the Overflow Count text box and enter the
count number (l-127).
0If the count is unlimited, select the Unlimited (-1)
command button.l
If calls are to recall to the primary attendant or the
transferring station immediately when the Overflow
timer expires (rather than being sent to an overflow
station), select the Immediate (0) button.
10.56OK: When programming is complete, select
the OK command button to return to the Hunt Group
programming window.
Page 
S-66 
						

							INTER-TELPRACTICESIMX/GMX 256 INS’lALLATION 81 MAIlWENAbKXPROGRAMMING
Issue 1, November 1994
Actions 
setup Exit
rrimary Attendant Station:1 10001
011 Termination Digits:I
System Flags
Audible message indication for SL sets
Auto attendant
- dial during recording
Auto attendant
- enable ringback tone
BargeEnabled
YeS
Disabled
Disabled
IExitIE. MISCELLANE
OUS SYSTEM-WIDE
INFORMATION 
(MISC)10.57 Select Miscellaneous System-wide Informa-
tion from the System-Wide Features menu or enter the
MISC command to display the window shown above. (If
desired, use the program planning sheet in Figure 5-12
on page 
5-203.)
10.58PRIMARY ATTENDANT STATION: Select
the Primary Attendant Station text box and enter the cir-
cuit or extension number of the primary attendant for the
system.I10.59 CALL
TERMINATION DIGITS: (This cun
be programmed only if Etiended DTMF Feedback Dig-
its are enabled) 
Enter the desired call termination dig-
its. This is the code used by a voice computer to indicate
that the caller has hung up. You can use any combination
of up to eight # and 
* digits. Default is ##I******.
10.60
SYSTEM FLAGS: To program a feature sys-
tem-wide, scroll to the desired feature and select it. The
status will change each time the SPACE BAR is pressed.
The system 
nags include the following:
0Account Code Class-Of-Service: If this option is
enabled, account codes can be programmed to be
associated with station class of service (SCOS). This
permits a user to place an outgoing call at 
any strrtion
using the SCOS that is programmed for the user’s
own station. When the user enters an account code,the system checks the SCOS programming for thestation that is associated with that account code.
When the call is completed, the station’s normal
SCOS goes back into effect. In the default state, this
is 
disabled.
0 Allow Cross-Tenant ‘D-affic: Determine whether
stations that are in different tenant groups will be al-lowed to place intercom calls, forward intercom
calls, or transfer intercom or outside calls to one an-
other. If disallowed, intercom calls placed to a hunt
group are routed only to the hunt group stations that
are in the same tenant group as the caller. Outside
calls that are transferred to the hunt group are routed
to all stations in the group. Recalls are not blocked,
even if the attendant is not in the hunt group’s tenant
group. 
In the default state, this is set to yes(allowed).
0Allow Cross-Tenant Voice Mail/Computer Traf-
fic: Determine whether voice mail units and voice
mail computers will be allowed to place intercom
calls, forward intercom calls, or transfer intercom or
outside calls to stations that are in different tenant
groups. Ifdisallowed, intercom calls placed to a hunt
group are routed only to the hunt group stations that
are in the same tenant group as the voice mail/corn-
puter. Outside calls that are transferred to the hunt
group are routed to all stations in the group. Recalls
are not blocked, even if the attendant is not in the
hunt group’s tenant group. In the default state, this is
set to yes (allowed).
Page 5-67 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 IlwmLLA’l’ION & MAINTENANCE
0 Audible Message Indication For SL ‘Sets: If
enabled, single-line sets will receive message wait-
ing indications (six tones before dial tone) when a
message is waiting. In the default state, this is en-
abled.
0 Auto attendant-Dial During Recording: To al-
low callers to dial extension numbers while the auto-mated attendant message is playing, enable this
option by setting it to “yes.” In the default state, thisissettoyes.
0 Auto Attendant- Enable Rhgback Tone: If
ringback tones are enabled, callers will hear ringing
instead of music on hold when being transferred to a
station through the automated attendant (or an E&M
circuit or DISA). In the default state, this is set 
to&-
abled.l
Barge: This system option can be enabled so that
stations may be given barge permission and/or
receive or block barges. In the default state, barge is
disabled.
0 Barge Confirmation Tone: If enabled, users will
hear a tone when another user enters a call through
the Barge or Privacy Release feature. In the default
state, this is 
enabled.
0Broadcast Alarms To All Attendants: Determine
whether system alarms display on all attendant sta-
tions (set to “yes”). If not, they will display only at
the primary attendant’s station (set to “no”). In the
default state, this is set to yes.
0 Broadcast Station Off-Hook Alarms: Determine
whether station off-hook alarms display on any
attendant stations. If not, they will only be sent to the
designated serial port. In the default state, this is set
to no.l
Drop Incomplete Outgoing Calls: Occasionally, a
station user will seize a trunk at the exact time a call
is coming in on that trunk and the user will be con-nected to the incoming call instead of dial tone.
(This is called “glare.“) If the Drop Incomplete Out-
going Calls option is enabled (set to yes), the result-
ing call on that trunk will be dropped, just as it would
be if the station user did not dial a valid telephone
number. If the option is disabled (set to no), the call
will remain connected regardless of the number of
digits dialed, if any. In the default state, this is set to
yes.l
DSS Feature Key Lamp Status: If the system does
not have any DSS keys programmed as feature keys,
this flag can be set to “disabled” to prevent the 
sys-tern from processing the information that would be
required to support the keys and speed up system
performance. In the default state, this flag is set toenabled
l
Extended DTMF FeedbackDigits: If DTMF feed-
back tones are enabled in station programming (see
page 
5-31), the “extended” set of feedback tones can
also be enabled. These extended tones include codes
for indicating when a station is forwarded to another
station and when the calling party hangs up. In the
default state, extended feedback digits are set to 
nc
(disabled).
0 External Paging M&c Channel: This option
selects the music-on-hold channel (one or two) thatwill he used by external paging speakers for
background music. In the default state, this is set to
channel one.l
Hands&e Announce System Forward ‘D-ansfer:
When a station user transfers a call to the principal
station of a forwarding path, this option determines
what the caller will hear. If enabled (yes), the callerwill place a 
handsfree call to the principal station
and can announce the transfer (the call does not enter
the forwarding path). If the option is disabled, the
transferring station user will hear ringing and 
canan-
nounce the call only if it is answered by the principal
station or one of the forwarding points. This defaults
to no.l
Hot Dial Pad Keys: If this option is enabled, keyset
users can dial trunk access codes and feature codes
without lifting the handset or pressing the SPKR or
SPCL key. This programmable feature is called “hot
dial pad” to indicate that the dial pad keys are always
activated. In the default state, this is set to yes (en-
abled).
0Hunt Group ‘IYansferred Call ‘Qpe: When the da-
tabase is in the default state, all unanswered 
direct
ring-in outside calls to the hunt group go first to the
announcement station and then to the overflow sta-
tion. Unanswered calls that were 
transferred to the
hunt group, by default, go only to the overflow sta-
tion. However, if this system option is set for 
“Ann/
Overflow,” the system &I1 send &unanswered huntgroup calls 
first to the Bnnouncement station and
then to the overflow station. This defaults to over-
Pow.
0Keyset Identification Display: Determine whether
the 
keyset identification display (user name and ex-
tension number) should appear on display 
keysets
always (enabled) or only on 
keyset power up (dis-
abled). This defaults to 
enabled.
Page 5-6S 
						

							INTRR-TELPRACIICESIMX/GMX 256 INSTALLATION & MAINTRNANCEPROGRAMMINGIssue 1, November 1994
0
0
0
0Music-On-Hold For IC 
Calls: This option deter-
mines whether a user hears music on hold when
placed on hold by another station or camps on to a
resource. In the default state, this is enabled.OIIVA DSS Immediate 
‘Datumit: Determine if
DSS-equipped keysets will have immediate off-
hook voice announce capability enabled. In the de-
fault state, this is 
disabled.
OIIVA System-Wide: Determine whether the Off-
Hook Voice Announce (OHVA) feature will be en-abled system-wide. In the default state, this is
enabled.
Privacy Release: Determine whether users will be
allowed to join ongoing CO calls (privacy release is
enabled) or if CO calls will be limited to one station
unless the Conference feature is used (Privacy Re-
lease is disabled). In the default state, Privacy Re-
lease is 
disabled.Reverse’ 
‘Dansfer Immediate Connection: Deter-
mine whether reverse-transferred calls are con-
nected to keysets automatically (set to “yes”). If not,
the user must press the flashing trunk key or the IC
key to be connected (set to “no”). In the default state,
this is set to yes.Standard Tones For CO 
‘Skunks, Keysets, And
Single-Lime Sets: The busy tones and dial tones can
be pure system tones (as described in 
FEATURES,
page 4-54) or they can be changed to more closely
match the telephone company’s standard tones. In
the default state, this is set to 
no for trunks (allowing
256 System tones) and yes for 
keysets and single-
line sets (allowing standard telephone company type
tones).Station DTMF Digit Mute: Determine whether
IYIMP tones will be heard (not muted) when num-bers are speed dialed (using redial, station speed
dial, system speed dial, etc.), or if they will be
muted. In the default state, this is set to 
nc (not
muted).Station Monitoring Tone: If enabled, hunt group
members will hear a tone whenever the hunt groupsupervisor uses the Station Monitoring feature to lis-
ten to a call. In the default state, this is 
enabled.
Suppress AU Displayed Digits After End-Of-Dial-
ing: When this option is enabled, any digits dialed
after the valid number has been dialed will not be
displayed. This prevents digits, such as 
PINnumbers
and other codes, from being displayed when they are
dialed. If the digits are not displayed, they will also
not be included if the number is redialed using the
Redial feature. In the default state, this option is 
dir-
abled (This flag is not affected by the SMDR digit
suppression flag described on page 
5-142.)
System %kate” Type: Determine whether the sys-
tem will place a call on hold when the user pressesanother trunk key or the IC key while on a call
(skate-to-hold) or will drop the call when another
trunk key or the IC key is pressed 
(skate-todiscon-
nect). Skate-to-hold does not affect the procedure
for reseizing a trunk. In the default state, this is set to
skate-to-disconnect.
System Speed-Dial Override SCOS: If this option
is enabled, the system speed-dial numbers can be
dialed at any station regardless of toll restrictions. If
disabled, all system speed-dial numbers are subjectto toll restriction. In the default state, this is 
dis-
abled
Validate Voice Mailbox Numbers: This feature af-
fects 
calls transferred to a voice mail unit. Ifall mail-
box numbers match extension numbers, the option
should be enabled to allow the system to check thatthe mailbox number entered by the transferring
party is valid. If there are mailbox numbers that do
not match an extension number, there is no need to
validate and this option should be disabled. In the
default state, this is set to 
no (disabled).
10.61EXIT: When finished programming, select theExit command button. A window appears that asks
“Perform Update to Database?” To update the database
and exit to the Applications Menu window, select Yes.
Or, select No to exit without saving any changes. To re-
turn to the System 
Flags programming window, select
the Cancel button.
Page 
S-69 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
Actions 
setup Exit
Page ones
pissigned Ports/Relays0
0 Relays(pi&Z-)0
&&ma1 Ports(S)
F.PAGE ZONES (PAGE)
10.62To prepare for page zone programming, make a
list of the 
keysets and/or the external paging network(s)
that are included in up to 10 paging zones. 
Keysets and
the external paging network(s) can 
be in more than one
page zone. (Refer to the program planning sheet in Fig-
ure 5-13, page 5-204, when making the list.) In the de-
fault state, all 
keysets are assigned to page zone 1.
10.63To define the page zones, select from the Sys-
tem-wide Features menu or enter the PAGE command
to display the window shown above. Programming is
described below.
10.64PAGE ZONES: Begin programming by high-
lightingthe desired page zone in the Page Zones list box.
When the highlight bar is on a specific page zone, all
other programming applies to that zone. When the page
zone is 
selected, the following window appears. Enter a
description of the page zone in the text box and select the
OK command button (or select the-Cancel command
button to leave the description unchanged).10.65 RELAYS and
EXTERNAL PORTS: To pro-
gram relays or external ports for the selected page zone,
select the desired option button. The list boxes at the
bottom of the window will show the ports/relays that
have been assigned to the page zone, and the ports/re-
lays that are available. To move a port/relay 
from the
available list to the assigned list, select the desired port/
relay in the available box. It will move automatically. To
move a port/relay out of the assigned list, selecting it
will move it back to the available list. To erase the As-
signed list, select the Clear command button.
NOTE: External 
firts must be converted in the windowshown on page 5-72 before they will appear in the
Available list. External page relays must first be
equipped in the Relay Programming window (on page
5-73) before they will appear in the Available list.
Page 5-70 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
10.66
KJZYSE’IS: To assign the keysets that will be in
the page 
zone, select the Keysets command button. A
station list window appears as shown below.
ltlc:lude
on undefinedon Undefined
103 01.04 
-Station Undefined104 01.05 
-Station UndefinedII .J
Exclude
108 02.01 -Station Undefined
109 02.02 -Station Undefined
110 02.03 -Station 
Undetincd11102.04 ‘Station Undefined
0INCLUDE or MCLUDE: To include a station in
that page 
zone, locate the station on the Exclude list
and select it by pressing the SPACE BAR; it will au-
tomatically move to the Include list. To remove a
station 
from the list, select the station in the Include
list to move it to the Exclude list.
0ALL or NONE: To include all stations in the page
zone, select the All command button. To exclude all
stations, select the None command button.
0SORT: To sort the stations and list them numericallyby extension number or circuit number, or to list
them alphabetically by name, select the Sort com-mand button. The following window appears.
Choose the desired sorting method by selecting the
corresponding option button. Then select the OK
command button. When the list of stations returns,
the list box will show the stations in the selected or-
der. To exit without changing the sorting method,
select the Cancel command button.0By 
CircuitBy 
&me
[cancel)0
0OK or CANCEL: When the station lists appear asdesired, select the OK command button. To exit
from the window without saving changes, select the
Cancel command button. The Page Zones window
(see previous page) reappears after either of these
command buttons is selected.
Page 5-71