Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTER-TELPRACTICE!3lMX/GMX 256 INSTAz,LATION 81 MAINTENANCE
INSTALLATIONIssue 1, November 1994
FIGURE 3-54.BOTTOM OF ESLS
80
@0
8AC/DC RINGER STRAP 1
RING0
Q
TONE0
@STRAP
Q
Page 3-97 
						

							INSlYALLA~ONIssue 1, November 1994INTER-TELPRACITCESIM.X/GMX 256 INSTALLATION & MAINTENANCE
8.SMDRfSMDA OUTPUT DEVICE
INS’ll4LLATION
8.1The output device(s) for the Station Message De-
tail Recording (SMDR) and Station Message Detail Ac-
counting (SMDA) features must meet the requirementsand match the RS-232-C 
DB9 pinouts described in
SPECIFICATIONS on page 2-31. The cables for the de-
vice(s) must not be longer than 50 feet (15 meters).
8.2To connect an output device to the RCPU Card in
the equipment 
cabinet:
(1)
(2)
(3)
(4)
(5)
Match the baud rates on the output device and the
serial port to which it will be attached 
(PGRT A
or PORT B). Refer to page 2-32 for the proper
baud rate settings.
Turn on the AC power to both the device and the
system 
befox connecting the DB9 cable to the
RCPU Card. This prevents any electrical surges
from being transmitted by the interface.
Carefully connect the 
DB9 interface cable from
the device to the appropriate connector 
(PORT A
or 
PORT B) on the RCPU Card.
Using standard electrical tape, tape two ferrite
split beads around the interface cable just 
below
where the cable connects to the RCPU Card. (See
Figure 3-4 on page 3-12 for an example of fer-
rite bead installation).
NOTE: Ferrite beads must be installed to meet
Part 15 of FCC regulations. Refer to REPLACE-
MENT PARTS for the part number.
To set the parameters for the SMDR and 
SMDA
outputs, refer to PROGRAMMING.
9.EXTERNAL PAGING EQUIPIHENT
INS’IXLLATION
9.1Gptional external paging equipment can be con-
nected to an available SLC, LGC, or LSC circuit. Install
the external paging equipment as follows:
NOTE: When installing external paging equipment on
an LGC or 
LX circuit, use a paging amplifier that pro-vides talk battery. When installing external paging
equipment on an SLC circuit, use a paging amplifier that
DOES NOT provide talk battery.CAUTION
Using a paging amplifier with talk battery on an
SLC circuit will damage the card.
(1)
(2)
(3)
(4)
(9
(6)
8Cut a length of shielded speaker cable to run
from the paging amplifier to the MDF back-
board.
At the MDF, terminate one end of the cable onto
tip and ring of an available SLC, LGC, or 
LSC
circuit.
Connect the other end of the cable to the amplifi-
er high-impedance input according to the man-
ufacturer’s instructions.
Connect the paging speaker(s) to the 
amplit?er
using speaker cable.
Plug in the amplifier’s AC power cord. 
DONOT
use the outlet for the equipment cabinet or the
auxiliary outlets on the back of the power supply.Set the amplifier volume control to the lowest
.
setting and turn on the amplifier.
From a station location, make a page by lifting
the handset, pressing the PAGE key (or dialing 7
.
- the default Page feature code), and dialing a
zone code that includes the external paging zone.Adjust the amplifier to the desired level while
placing the page.
Page 3-98 
						

							INSTALLATION
Issue 1, November 1994
10. EXTERNAL MUSIC SOURCEINS’IALLATION
10.1If desired, up to two external music sources (Port
1 and Port 2) may be connected to the system. The first
two pair of wires on the RCPU Card terminal block (see
Figure 
3-20 on page 3-31) are the inputs for the optional
external music sources (radio, tape player, etc.). If two
music sources are connected, 
keyset users have the option of having background music from either music
source. For the Music-On-Hold feature, either music
source (or silence, or tick-tones) can be assigned on a
trunk groupby-trunk group basis. For more informa-
tion, see 
SPECIFICATIONS, page 2-10.
NOTE: In some circumstances, there may be broadcast
restrictions associated with the music. Check with the
music’s original distributor and/or the radio station for
copyright and broadcast restrictions concerning back-
ground music and music-on-hold.
10.2Ifusiug a radio as a music source, place it 5 to 10
feet away from the equipment cabinet to avoid 
RFI gen-
erated by the equipment cabinet. If the radio is placed
more than 10 feet away from the equipment cabinet, use
twisted-pair cable. For better reception, a radio with an
external antenna is recommended.103
(1)
(2)
(3)
(4)
To install the external music source:
On the RCPU Card, ensure that the appropriate
music-on-hold 
(MOH) jumper strap (Port 1 or
Port 2) is 
iu the ON position (over the top twopins). When outside calls on trunk groups as-
signed to this port are placed on hold, the caller
hears music.
Cut a 
5 to IO-foot (1.5- to 3.0-meter) length of
shielded speaker cable to run from the external
music source to the RCPU Card terminal block.
At the MDF, terminate one end of the cable onto
the Port 1 pair 
(W/BL-BL/W) or the Port 2 pair
(W/O-O/W) of the RCPU Card terminal block.
EITHER, connect the other end of the cable to
the speaker output terminals of the music source.
OR, if the music source has an earphone jack, at-
tach an 
J&inch miui phone plug (or other speci-
fied connector) to the other end of the cable, andplug it into the earphone jack on the music
source.
NOTE: If the earphone jack is “padded” so that
the optimal volume level 
cannot be reached, the
EITHER procedure may be more effective.
(5)
(6)
8
(8)
(9)
Plug in the AC power cord for the music source.
DO 
NOT use the outlet for the equipment cabinet
or the auxiliary outlets on the back of the power
supply.
Turn on the AC power to the music source.
From a 
keyseuEITHER, select a trunk and dial the telephone
number of one of the other trunks to call back
into the system. Put the call on hold to hear the
music.OR, place an intercom call to another station.
Put the call on hold to hear the music.
While listening to music-on-hold, adjust the vol-ume on the music source to a level within the
range of the automatic gain control circuit
(slightly past the point where the volume level nolonger increases). The optimal input level is
0.775VRMS (OdB).
If installing a second music source, repeat these
steps.ll.PREVENTATIVE MAINTENANCE
11.1For optimal system performance, periodically
conduct the following preventative maintenance rou-t&S:
Clean and Dust -To ensure proper air circulation
and reduce excess heat, clean and dust the ventila-
tion slots on the equipment cabinet, the mesh screen
on the power supply chassis, and the components on
the circuit cards.Check Component Connections -Ensure that all
components on the circuit cards are seated securely
in their sockets and that no pins are bent.Check Card Connections -Ensure that 
all,circuit
cards are seated securely in their appropriate card
slots.Check Cable Connections 
- Ensure that all sys-
tem power and interface cables are properly con-
nected.Check System Voltages
- Ensure that all system
power supply voltages are within tolerance, as out-
lined on page 3-61.
Page 3-99 
						

							JNS’lXLIAmONIssue 1, November 1994INTER-TELPRACTICESllbWGMX2S6INsTAwLATION & MAINTENANCE
12. POST-INSTALLATION CHECKLIST12.1 
TotnsurethatthesystemhasbeeninstallcdpIop
erly, review the installation outline on page 3-2. Then
review the items in the following list as a final check.
- Equipment cabinet, MDF, and station locations, andcable runs meet environmental requirements and
cable lengths are within loop limits.
- The system power supply is plugged into an isolated,dedicated AC outlet, and no other equipment has
been plugged into the same outlet. An extension
cord was not used. Avoltage surge/spike protector is
installed to reduce the effects of AC voltage surges
and spikes that can cause system malfunctions, false
logic, and/or damage to the electronic components.
- Power supply voltages are in tolerance.
Ferrite beads are installed on all station, trunk, and
ES-232-C cables.Bridging clips are installed where required on all
h4DF blocks.
Gas discharge tubes with silicon avalanche suppres-
sors are installed on the trunks for lightning protec-
tion. Also, if extra protection is desired, the cable
between the telephone company RJ-type block(s)
and the gas discharge tubes is at least 75 feet long.
If off-premises extensions are used, OPX or custom-
er-provided circuits, and 
OPXrepeaters (if needed),
are connected at the MDF.
The equipment 
cabinet is attached to an approved
earth ground.
-Amphenol-type connectors, modular jack connec-
tors, and station instrument line cords are all con-nected securely. All 
keyset, DSSBLF Unit,
Attendant Computer Console, single-line, and play-
back device stations are working properly.
-All optional equipment is properly installed and
working 
cmrectly (for example, printer has paper
and nibon, radio is tuned to a station, etc).
-CO dial tone is present and calls can be placed and
received using all trunks. (Refer to 
FEAWRES and
PROGRAhfMlNG for con&uring the system and
for programming outgoing access, allowed answer,
and ring in.)
- After programming the system, the database is
saved. (Refer to thePROGRAMMING section for
details.)
‘!iPage 
3-100 
						

							lNrER-TELPRACTICESFEATURES
WGMX 2% INSTALLATION & MAINTENANCEIssue 1, November 1994
FEATURES
CONzrmvTSI-AGE1. Introduction
........................................................4-4
2.Accessing The Features..............................................
. 
FeatureCodes..................................................4-4
B. Feature Keys...................................................4-4
CSPCL And FLASH Keys..........................................
D. Trunk Access Codes...............
..2............................4-5
E. General Feature Codes...........................................4-5
.
Keyset-Only Feature Codes.......................................4-8
G. Attendant Feature Codes.........................................4-10
H. Extension Numbers..............................................
4-113. System Organization................................................
4-12
AFlexible Attendant Arrangements..................................4-12
B. Optional Automated Attendant....................................4-12
C Tenant Groups..................................................4-15
D. Hunt Groups...................................................4-16
E.Voice Mail/Voice Computer Hunt Groups...........................4-21 14. 
Trunk Features.....................................................4-24
.
Dual-Tone Multi-Frequency (DTMF) Or Dial-Pulse Signaling..........4-24
B.Outgoing-Access, Allowed-Answer, And Ring-In Assignments..........4-24
C. Ring-In/Answer Patterns.........................................4-25
D. Ring Zones.....................................................4-25
E. Signal Devices...................................................4-25
.
Day And Night Modes............................................4-25
G.Trunk Restriction And Station Toll Restriction.......................4-26
H. Optional Weekly Toll Limits.......................................4-30 1
I.Trunk Group Assignments And Automatic Answer/Select..............4-31
J.Least-Cost Routing (LCR)........................................4-32
. 
E&MThmks...................................................4-34
L. 
Tl Spans.......................................................4-35
M. Direct Inward Dialing (DID)......................................4-37
N.Loop And Ground Start ‘Dunks...................................4-37
0. 
Dunk Maintenance..............................................4-37
.
Direct Inward System Access @ISA)...............................4-38
5. Station Instruments.................................................4-40
k Keysets........................................................4-40
B. Single-Line Sets.................................................4-49
C.Direct Station Selection/Busy Lamp Field @SS/BLF) Units............4-50
D. Attendant Computer Consoles.....................................4-50
6. User-Programmable Feature Keys.....................................4-51
7.Automatic Call Access (Keysets Only)..................................4-52
8.Music-On-Hold And Background Music................................4-53
Page 4-l 
						

							INTER-TELPRAcmCEsIMX/GMX 256 INSX4LLATION 81 MAINTENANCE
CONTENTS
/
9. Signals And Tones...................................................
4-54
. Ring Signals
....................................................4-54
B. Call Processing Signals
...........................................4-54
10. Intercom Calls
......................................................
4-55
.
Programming For Private Intercom Calls...........................4-55
B. Station-To-station Calling
.........................................4-55
CIntercom Camp On And Busy Station Callback (Queue)...............4-57
ll. Inter-Station Messages
................
..-.............................
4-58
. Leaving Messages
...............................................4-58
B. Responding To Messages..........................................4-59
12. Off-Hook Voice Announce (OHVA)
. . . . . . . . . . ..e.......................4-61
13. Outside Calls.......................................................
4-62
. Placing Outside Calls
............................................4-62
B. Receiving Outside Calls
..........................................
4-64
CKeyset On-Hook Dialing And Monitoring...........................4-64
D.Dunk Camp On And Busy ‘Dunk Callback (Queue)..................4-65
E. Account Codes..................................................
4-66
14. Placing Calls On Hold...............................................
4-67
. Individual Hold
.................................................4-67
B. System Hold....................................................
4-67
C Consultation Hold
...............................................
4-68
D. Call Splitting
...................................................
4-68
E. Hold Recall
.....................................................
4-68
. Microphone Mute...............................................
4-68
15. Call Waiting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-69
16. Call Transfer.......................................................
4-70
.
Transfer To An Extension Number.................................
4-70
B. Transfer To Hold................................................
4-71
C. Transfer Recalls.................................................
4-71
D.Transfer To An Outside Number Or E&M Destination................4-72
17. Reverse ‘Dansfer And Group Call Pick-Up..............................4-73
. Reverse Transfer................................................
4-73
B. Group Call Pick-Up..............................................4-73
18. Call Privacy And Privacy Release
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74
19. Barge 
(Keysets Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75
20. Conference Calls....................................................4-76
.
Placing A Conference Call........................................
4-76
B.Add Parties To A Conference......................................4-77
C. Exiting A Conference............................................4-77
21. System Forwarding
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-79.%
.’,’22. Call Forwarding. . . . . . . . . . ..~.......................................4-82
Page 4-2 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1. Nov%z
23. Speed Dialing.......................................................4-85
A System Speed Dialing............................................4-85
B. Station Speed Dialing............................................4-88
24. Optional System Directory- Intercom And Outside (Keysets Only)........4-90
. Intercom Directory..............................................4-90
B. Outside Directory...............................................4-91
25. House Phone.......................................................4-92
26. Redialing..........................................................4-93
27. Paging............................................................4-94
28. Remove From Paging................................................4-94
29. Do-Not-Disturb.....................................................4-95
30. 
Hookflash..........................................................4-97
31. Cancel Miscellaneous Operations......................................4-97
32. Reminder Messages (Keysets Only)....................................4-98
33. Optional Station Exchange Feature....................................4-99 134. Optional Data Device Attachments 
(Keysets Only).......................4-101
35. Attendant Features..................................................4-103
.
Using The DSS/BLF Unit.........................................4-103
B. Attendant Recall................................................4-105
CPlacing The System In Night Mode..................................4-106
D. Programming Specific Station Information..........................4-107
E.Programming System Reminder Messages...........................4-109
.
Programming System Do-Not-Disturb Messages......................4-ll0
G.Setting Time Of Day And Date....................................4-ill
H. Remote Hunt Group Remove/Replace..............................4-ill I
I.Remote Station Feature Cancel....................................4-111
J.Generating An SMDA Report.....................................
4-W.
Paging Speaker Background Music (Primary Attendant Only).........4-111L. System 
Alarm Reporting.........................................4-112
M.Placing A ‘Dunk Out Of Service For Maintenance....................4-113
36. Record Keeping And Maintenance Features.............................4-114. Call Cost Accounting.............................................
4-114
B.Station Message Detail Accounting (SMDA).........................4-ll5
C.Station Message Detail Recording (SMDR)..........................4-123
D. System Error Reporting..........................................4-125
E. Power Failure Capabilities........................................4-125
Page 4-3 
						

							FEA-Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INS’lXLLATION & MAINTENANCE
1. INTRODUCTION
1.1The 256 System, in addition to its sleek, modularappearance and 
easy installation and programming,
provides many user-friendly features. To describe the
system features, this
l?EKNRB section has been di-
vided into the following sections:
Accessing the Features: This section contains a list
of the feature 
codes and their definitions.
System Organization: This section describes pos-
sible attendant arrangements, automated attendants,
tenant groups and hunt groups.
‘lhmk Featuresz This section explains the trunk
functions and programmable features, including:
dual-tone multi-frequency 
(DUW) or dial-pulse
signaling; outgoing access, allowed-answer, and
ring-in assignmenta; day and night modes of opera-
tion; trunk and toll restriction; trunk group assign-
ments; Least-Cost Routing 
&CR); Tl; E&M, Direct
Inward Dialing (DID); Direct Inward System Ac-cess 
@ISA); trunk maintenance; and loop and
ground start trunks.
Station Instruments: This section describes the sta-
tion instruments of the 256 System. Available sta-tion instruments include 
keysets, single-line sets,
Direct Station Selection/Busy Lamp Field 
@SS/
BLF) Units, and Attendant Computer Consoles.Intercom, Outside, and General 
Call Processing
Features: Several sections explain the use of the sta-
tion features that are available to all station users, in-
cluding intercom call features, outside call features,
and general call processing features.Attendant Features: This section explains the 
spe-
cial attendantonly features and the use of the DSS/
BLFUnit. Attendant Computer Console instructions
are covered in the manual included with the Atten-
dant Computer Console unitRecord Keeping and Maintenance Features: For
record keeping purposes, the 256 System offers Sta-
tion Message Detail Recording (SMDR) and Station
Message Detail Accounting (SMDA). A system er-ror reporting feature provides self-diagnostic in-
formation to make the system more reliable and eas-
ier to service.
2.ACCESSING THE FEATURESA. FEATURECODES
2.1Each of the station features is assigned a feature
code. Using the station’s keypad, these codes are en-
tered to access trunks, process calls, and use special fea-tures. Complete explanations of the features and
instructions for using them are covered later in this sec-
tion of the manual.
2.2The codes shown on the following pages are the
values that are 
assigned when the system is in the default
state. If desired, they can be changed in database pro-
gramming to any one- to four-digit value.
Changing a feature code may affect the accessibilityB. FEATUREKEYS
2.3Keysets, Enhanced Single-Line Seta (ESLSs), and
Single-Line Instruments 
(SLJs) have feature keys that
allow one-key dialing of feature codes. Information is
programmed in the database to determine the arrange-
ment of the feature keys and their default values. If de-
sired, some of the 
keyset feature keys can be designated
as user-programmable keys. All ESLS and SLI feature
keys (except the FLASH key) are user-programmable.C. 
SPCLANDFIASHKEYS
2.4In some instances, feature codes are entered im-
mediately after lifting the handset or pressing the SPKRkey. Other times, the 
user must signal the system by
pressing a designated key before entering the feature
code. Keyset users signal the system by pressing the
SPCL key. ESLS and SLI users press the FLASH key,and single-line DTMF set users perform a 
hookflash
(press and release the hookswitch quickly). If the user
does not enter a code or begin dialing before the Dial Ini-
tiation timer expires, the system sends reorder tones.
2.5There is a system-wide option that, if enabled,
allows 
keyset users to dial trunk access codes and
feature codes without lifting the handset or pressing theSPKR or SPCL key. This programmable feature is
called “hot dial pad” to indicate that the dial pad keys
are always activated.
Page 4-4 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
FEATuREsIssue 1, November 1994
D.TRUNK ACCESS CODES
2.6The feature codes used to access trunks are listed below.
FAmP’= NAME
Automatic Trunk Selection89Answers the call that has been ringing or holding the
longest at that station. Refer to page 4-31 for the priority
list. Or, if no call is ringing or holding, the highest-num-bered available auto trunk is selected for an outgoing
call. (Keysets use the ANSWER key)
Least-Cost Routing9Allows the system to select the desired route for placing
a call, as programmed in the database. 
(Keysets use the
OUTGOlNG key or a call key, ESLSs use the OUT key,
and 
SLIs use the LCR key)
Select Trunk Croup 1-47
801-847Selects an available trunk from a programmed group of
trunks for placing an outside call.E.
GENElUL FEATURE CODES
2.7The following pages list the general feature codes. These feature codes may be use.d at any station. When a de-
fault feature key can be used in place of the feature code, it is indicated at the end of the explanation. Refer to pages
4-46 and 4-49 for listings of the default feature keys.
Automatic Trunk Answer
Background Music Channel
Selection
350
318Station users with allowed answer can pick up trunks
that are ringing into the system, but are not 
actuallyring-
ing at the stations themselves. This feature does not pick
up transferred calls or recalls that are ringing at the sta-
tion.Allows the 
keyset user to select the music channel
that will be heard when background music is enabled at
the station, or when placed on hold by another stationuser. Allows single-line set user to select the music
channel that will be heard when the station is placed on
hold by another user.
Call Forward 
- All Calls355
Call Forward - If Busy357
Call Forward- If No Answer356
Call Forward- If No Answer/Busy358
Call Forward-Cancel Any
Call Splitting (Single-Line)359
337
Immediately forwards all calls to another station or to an
outside telephone number. 
(Keysets use the FWD key)
Immediately forwards all calls to another station or to anoutside telephone number when the station is in use.
(Can be assigned to the keyset FWD key)
Forwards all calls to another station or to an outside tele-
phone number if not answered within a predetermined
time. (Can be assigned to the 
keyset FWD key)
Forwards all calls to another station or to an outside tele-
phone number if not answered within a predetermined
amount of time, or immediately if the station is in use..
(Can be assigned to the 
keyset FWD key)
Cancels any call forward request.
Allows the single-line station user to return to calls on
individual hold, in the order they were placed on hold.
(Keysets use the call and/or individual trunk keys and
the HOLD key)
Page4-5 
						

							INTER-TELPFtACTICEslMX/GMX 256 INS~TION & MAINTFMANCE
Cancel Misc. Operations395
Conference
5
Do-Not-Disturb370
Do-Not-Disturb Cancel371
Do-Not-Disturb Mode On/Off372
Feature Key Default325
Feature Key Display326
Feature Key Programming327Hold 
- Individual336
Hookflash
330
Hunt Group Remove
322
Hunt Group Replace323
Hunt Remove/Replace On/Off324
Message365
Message 
- Cancel
Message 
- Silent
Cancel Current Message
Optional Account Code
Page366
378
379
390
DF~NQlQN
This single feature code cancels Do-Not-Disturb, Hunt
Group Remove, Page Remove, Call Forwarding, Dis-
able 
Handsfree, Background Music, and Queue Request
features.
.+TT:)
./
Connects from three to eight parties in a conference. A
conference consists of at least two stations and an out-
side caller, one station and two outside callers, or three
stations. 
(Keysets and ESLSs use the CNP key)Halts all intercom calls, transferred calls, and
pages to the station. The 
cane1 code returns the
station to normal operation. The on/off code can be
used to turn Do-Not-Disturb on or off. 
(Keysets use
the DND key)
Keysets, RSLSs, and SLIs have user-programmable
feature keys that can be set to access feature codes.
The keys can be set to the defined default values or
they can be programmed individually. Display 
keyset
users can view key 
assiguments.
Places a call on hold so that it can be directly accessed
only at that station or accessed through a reverse transfer
from any other station. (HOLD key)
Sends a timed hookflash over the trunk while on an out-
side call.
Removes the station 
from the hunt group or places it in
again. Does not affect non-hunt group calls. The on/off
feature code can be used to toggle the feature on or 
06
and it can be assigned to a single feature key.This feature code is used for leaving and retrieving a
message waiting indication at a called station or the
called station’s message center. Depending on how the
message was left, the called station user can retrieve the
message from his/her message center or from the station
that left the message. 
(Keysets and HSLSs use the MSG
key)
Allows the station user to cancel a message waiting in-
dication that he or she left at another station.
Leaves a message waiting indication at a station without
first placing an intercom call.
Cancels a message waiting indication that is waiting at
the station without requiring the user to respond to it.
(Keysets use the asterisk [*] key)
Allows the station user to enter an optional account code
for SMDR and SMDA reports during an outside call.
Also used for entering a class-of-service account code
before placing a call (if class-of-service account codes
are enabled).When followed by a paging zone code, it allows an-
nouncements to be made through keyset speakers and/or
external paging speakers. 
(Keysets use the PAGE key)
-‘)
,I
Page 4-6