Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PROGRAMMINGIssue 1. November 1994
INTER-TELPRACTICESIMX/GMX 256 INS’lYALIATION & MAINTENANCE
Actions setup Exit
Auto Att/VM/DISA DND Breakthrough
Automatic Answer On CO Calls
Automatic Answer On IC Calls
Barge Receive Enabled
Barge Transmit Enabled
CampOn Tones Disabled
CO Reseize Enabled
Dial Pulse Enabled
DID Camp-on Tones Disabled
Do-Not-Disturb Allowed
Do-Not-Disturb Override Allowed
DTMF Feedback EnabledC.
STATION FEATURES (SFEA)
9.26The window shown above is used to assign a sta-
tion feature to a group of stations. It is accessed by se-
lecting Station Features from the Station Programminn
menu or entering the SFEA command. Station features
included in this program are the same as most of those in
the Miscellaneous Flags window of Individual Stationprogramming as described on page 5-30. Determine
which station will use each of the following features.Note that some are 
keyset only or single-line set only
features. The program planning sheet is in Figure 5-7 on
page 5-189.I
0Allow Private intercom Override
0 Auto Attendant/VM/DISA Do-Not-Disturb Break-
throughl Auto 
Attendant/DISA Do-Not-Disturb Break-
through
0Automatic Answer On CO Calls (keysets only)l
Automatic Answer On IC Calls (keysets only)l Barge Receive Enabled
0Barge Transmit Enabled (keysets only)
o Camp-on Tones Disabled
l
CO Reseize Enabled (keysets only)l
Dial Pulse Enabled (single-line stations only)l
DID Camp-on Tones Enabled
0 Do-Not-Disturb Allowed
0Do-Not-Disturb Override Allowed (keysets only)
0 MMF Feedback Enabled
l
E&M Camp-on Tones Enabledl
Handsfree Enabled (keysets only)
0 Headset Enabled
0LCR Facility Croup Camp-on Allowed
_’
I
0Message Lamp Enabled (single-line stations only)
0Music Channel One Enabled
0Off-Hook Voice Announce Receive Enabled (key-
sets only)l
Off-Hook Voice Announce Transmit Enabledl
Page Remove Enabled (keysets only)
0 Redial Mode-Last Number Dialed (keysets only)
0Ring Intercom Always Enabled
0 Station Exchange Enabled
I
0 Transparent LCR Enabled
9.27 STATION FEATURES: Highlight and select
the station feature you wish to assign to a group of sta-
tions. A station list box appears as shown on the next
page.
Page 
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							INTER-TEJ.aPRAcTIcESPROGRAMMINGIMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1, November 1994
Include10201.03‘StationUndefined
10301.04-StationUndefined
10401.05-station
Undetincd
Exclude110 02.03 ‘Station Undefined
11102.04 -Station Undefined
112 
OZ.05 -Station UndcEnedl
INCLUDE or EKCLUDE: To add to the list of sta-
tions with that feature, locate the desired station on
the Exclude list and select it by pressing the SPACE
BAR, the station will automatically move to the In-
clude list. To remove a station from the list, select
the station in the Include list to move it to the Ex-
clude list.l
ALL or NONE: To include all stations in the list of
stations with that feature, select the All command
button. To exclude all stations, select the None com-
mand button.l
OK or CANCEL: When the station lists appear asdesired, select the OK command button. To exit
from the window without saving changes, select the
Cancel command button. The station features win-dow (see previous page) reappears after either of
these command buttons is selected.
0SORT: To sort the stations and list themnumerically
by extension number or circuit number, or to list
them alphabetically by name, select the Sort com-mand button. The following window appears.
Choose the desired sorting method by selecting the
corresponding option button. Then select the OK
command button. When the list of stations returns,
the list box will show the stations in the selected or-
der. To exit without changing the sorting method,
select the Cancel command button.
9.28
EXIT: When finished programming, select the
Exit command button (shown on the preceding page). A
window appears that asks “Perform Update to Data-
base?” To update the database and exit to the Applica-
tions Menu window, select Yes. Or, select No to exit
without saving any changes. To return to the Station
Features programming window, select the Cancel but-
ton.
Page 
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							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICB
IMX/GMX 256 INSTALLATION & MAINTENANCE
Actions&tup Exit
WARNING: Changing the Account Code
Length Erases All Previously Defined
Account Codes.Program Length
Current Account Code Length: 4Station Lists
002
003
004
standard
~~,~~~~~I +: . . . . . . . . . . . . . . . . . . . . . i9, ..: ..,.....: . . . .:: . . . . . . . . ,...,...... . .:.
001I
fFgced
S-mdard
LCR Toll
Class-of-service
Npne>
10.SYSTEM-WIDE FEATURES
10.1When System-wide Features is selected Corn the
Applications Menu window, the menu expands to show
the following options:
System-Wide Features...
Account Code Information
DND and Reminder Messages
Extensions, Usernames, and Feature Codes
Hunt Groups
Miscellaneous System-Wide Information
Page ZonesRelay 
Programmiq
System Forwarding
System Speed Dial
System Timers
Tenants and Departments
10.2Each of these programs is explained in detail on
the following pages.
A.ACCOUNT CODE INFORMATION (ACCT)103
There can be up to 128 standard account codes
(numbered 
000-127) and up to 256 forced account codes
(numbered 
000255). Up to 256 stations can have class-of-service account codes. Account code length can be 4
to 8 digits; all codes have the same length. The program
planning sheet is in Figure 5-8 on page 
5-190.
.10.4To program account codes, select Account Code
Information from the System-Wide Features menu or
enter the 
ACCT command. The programming window
appears as shown above.
10.5PROGRAM LENGTH: To change the length
of all account codes, select the Program Length
command button. The following window appears. Enter
the desired account code length (4-8) and select the OKcommand button. Note the warning that states that
changing the account code length will erase all existing
account codes.
&cant Code Length:q
(ok)
‘*
:,
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							INTER-TELPRACTICESIMX/GMX 256 INS~TION & MAINTENANCEPROGRAMMING
Issue 1. November 199410.6 
STANTWRD and FORCED LIST BOXES:
The Standard and Forced list boxes are used for assign-
ing the account codes. When the desired account code is
selected, the following window appears. Enter the ac-
count code in the text box and select the OK command
button.
&u3unt code:
(nk]
10.7If you attempt to add an account code that has al-
ready been assigned, the following error message ap
pears. The system has selected a unique number. If you
wish to use that number, select the Yes command button.
If you wish to enter a different number, select the No
command button to return to the Account Code window
shown above.
Every account code must be unique.
“XXXX” is unique! Would you like to
use this number?
I*,,6I
10.8Ifthe account code is not the programmed length,
an error message will display that reminds you to pro-
gram the correct number of digits in the account code. If
this message appears, press the RETURN
key and then
re-enter the correct account code.
10.9STATION LISTS: To determine which stationswill use forced, standard or neither type of account
codes, select the desired command button as follows:. FORCED 
COMMANDBU’ITONz To assign
forced account codes to multiple stations, select the
Forced 
command button. A list of stations appears asshown below. Select the desired stations as de-
scribed in paragraph 10.10.. 
sTANDARDcoMMANDBU’ITOON: To assign a
standard account code to multiple stations, highlight
the desired account code in the Standard 
list box.
Then select the Standard conun~nd button The sta-
tions that are selected for the station list will be as-signed only to the highlighted account code. To
program other account codes, repeat this procedure.l LCRTOLL COMMAND
BUTTOW To assign
LCR toll account codes to multiple stations, selectthe 
LCR Toll command button. A list of stations
appears as shown on this page. Select the desired sta-
tions as described in paragraph 10.10.. 
VALIDATED COMMANDBUlTONz To pro-
gram the system to validate the account codes of
multiple stations, select the Validated command but-
ton. A list of stations appears as shown on this page.
Select the desired stations as described in paragraph
10.10.. NONECOMMAND
BUTI’ON: To determine the
stations that will not have account codes, select the
None command button and use the list of stations as
described in paragraph 10.10.
NOTE: Each station can be assigned one 
of account
code type (forced, standard, or LCR toll account
code) in addition to being enabled for 
class-of-
service account codes. If you select a station for
standard, forced, or LCR toll account code that had a
previously programmed account code, the previous
account code is replaced by the new code (the pre-vious code is deleted if the station is selected for
“None”).
10.10Assign stations to the account code batch lists
using the list box as follows.102 01.03 
-Station Undefined
103 01.04 ‘Station 
UndeEoed104 01.05 
-Station Undefined
109 
02.02 -Station Undefined
110 02.03 
-Station Undefined
l
INCLUDE or EXCLUDE: To include a station in
the selected list, locate that station on the Exclude
list and select it by pressing the SPACE BAR, it will
automatically move to the Include list. To remove a
station 
from the list, select the station in the Include
list to move it to the Exclude list.
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							PROGRAMMINGIssue 1, November 1994INTER-TELaPRACTICES
IMX/GMX 256 INSTAUATION & MAINTENANCE
oALL or NONE: To include all stations in the list,
select the All command button. To exclude all sta-
tions, select the None command button.
0OK or CANCEL: When the station lists appear asdesired, select the OK command button. To exit
from the window without saving changes, select the
Cancel command button.l
SORT: To sort the stations and list them numericallyby extension number or circuit number, or to list
them alphabetically by name, select the Sort com-mand button. The following window appears.
Choose the desired sorting method by selecting the
corresponding option button. Then select the OK
command button. When the list of stations returns,
the list box will show the stations in the selected or-
der. To exit without changing the sorting method,
select the Cancel command button.
- Ordering
0
l By Extension0By Circuit
0By 
&me10.11 
CLASS-OF-SERVICE: This option can be
used only if the class-of-service account codes option is
enabled in System Information. 
To determine the sta-
tions that will have class-of-service account codes, se-lect the Class-of-Service command button. A window
containing a list box appears.
0 CLASS-OF-SERVICE ACCOUNT CODE: The
list box contains a list of all stations. To assign a
class-of-service account code to a station, locate that
station in the list and press the SPACEBAR. The fol-lowing window appears. Enter the account code
(000455) in the text box and select the Ok corn-
mand button. (If the account code is entered incor-
rectly, the error messages described on the previous
page may appear.)&count Code:
0 OK: When class-of-service account codes have
been assigned as desired, select the Ok command
button to return to the Account Code Information
Programming window.
10.12EXIT: When finished programming, select theExit command button. A window appears that asks
“Perform Update to Database?” To update the database
and exit to the Applications Menu window, select Yes.
Or, select No to exit without saving any changes. To re-turn to the Account Code Information programming
window, select the Cancel button.
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							INTER-TELPRACTICESIMXIGMX 256 INSTALLATION & MAINTENANCEPROGRAMMING
Issue 1, November 1994
Actions Setup &it
Reminder Messages
02STAFF MEETING
03SALES MEETING
04CANCEL MEETING
05APPOINTMENT
06PLACE CALL
107CALL CLIENT
08CALL CUSTOMER
09CALL HOME
110 CALL CORPORATE
_~
QND Messages
02 IN MEETING UNTILn
03 IN MEETINGH
04 ON VACATION ‘TIL
05ON VACATION
06 CALL ME 
AI’
07 CALL ME AFTER
08AWAY AT
09ON BREAKB. DNDAND
REMINDER MESSAGES10.14When you select DND and Reminder Messages
(MESG)from the System-wide Features menu or enter the
10.13You can reprogr& any or all of the 20 reminderMESG command, the programming window appears as
shown above.
messages 
and/or do-not-disturb messages 02-20 with a
new message of up to 16 characters. (Do-notdisturb 01message cannot be changed). The program planning
sheet is in Figure 5-9 on page 5-195. The default mes-10.15 REMINDER MESSAGES or DND 
MES-SAGES: 
Scroll through the desired list box until the
message to be re-programmed is highlighted. When the
sages are as follows:
REMIND~MESSAGES:
01 Meeting02 
staffh4ee.ting03 
SalesMeeting04 
cancelMeeting
OS Appointment
06Placecall07 
CallClient
08 CallCustomer09 
CallHome10 
callcolporate
11CallEngineering
12
CallMarketing
13call Accomlting
14
CancelDND1s 
cancclcallFwD
16TakeMedication
17
Make Reservation
18Review Schedule
19Lunch
20Reminder
DO-NO’GDISI’URBMESSAGES:
01 Do-Not-Disturb
11OutofOfsce
02 
InMedng Until12Out Until03 
InMeeting13WithaClient
04 On Vacation 
Til14WithaGue&
OS On Vacation 
15 With a Patient06 
CallMeAt16Unavailable07 
CaUMeAfter17InConference
08 Away At18Away From Desk09 
OnBreak19GoneHome
10 Out Of Town 
‘Til20 Out To Lamchmessage is 
sclcc~&-a smaller window appears in the
middle of the screen as shown below. Type any 16-char-
acter message in the text box and select the OK com-
mand button. Or select the Cancel command button to
leave the message unchanged.
&.ssage:
[-x-j (pii-]
10.16EXIT: When finished programming, select theExit command button. A window appears that asks
“Perform Update to Database?” To update the database
and exit to the Applications Menu window, select Yes.
Or, select No to exit without saving any changes. To re-
turn to the DND and Reminder Messages programming
window, select the Cancel button.
Page 5-57 
						

							PROGRAMMINGINTER-TELPRACTICES
Issue 1, November 1994IMX/GMX 256 INSTALLATION 81 MAINTENANCEActions setup 
Exit
Extension Programming 
mpe
Selected Name/Number of Item
[-xG-) (Z) (TJ
C.EXTENSIONS, USERNAMES, AND
FEATURE CODES (EXT)
10.17
To reprogram station extension numbers, hunt
group pilot numbers, trunk group access codes, or fea-
ture codes, select Extensions, Usernames, and Feature
Codes 
from the System-wide Features menu or enter the
EXT command. The programming window appears as
shown above.
10.18Make a list of feature codes, extension num-
bers, hunt group pilot numbers, and trunk group access
codes, as well as names and descriptions for the users,
hunt groups, modems, and trunks. The program plan-
ning sheet in Figure 5-10 on page 5-197 lists the default
values of all the extensions, hunt group 
numbers, tnmk
group access codes, feature codes, and modems.
10.19To “unequip” a station or trunk group, remove
the extension number/access code using the Extensions,Usernames, and Feature Codes window. Without an
access code, the trunk group or station cannot be ac-
cessed by the station users by entering a feature code.
However, the trunk group can still be assigned to an indi-
vidual trunk group key.10.20 EXTENSION PROGRAMMING 
TYPE:
This list box allows you to choose one of the followingprogramming areas. When you select the desired 
op
tion, the bottom list box shows the available stations,
hunt groups, trunk groups, or feature 
codes. Highlight-
ing 
one of the items in the lower list box, causes the cur-
rent value of that item to appear below the list box. (Forexample, if the first station is highlighted, the circuit
number, description, and extension number appear.)
When the item is 
selectd the following window ap
P-=
Extension:IPress F2 for Listof Extensions
IJescription:
user Name:
0 Stations: Enter the extension number, user’s full
name (description), and abbreviated user name. If
you wish to see a list of available extension numbers,
press 
IQ. When finished, select the OK command
button. Note that “dual” 
keyset circuits will not have
a default extension number assigned to the “B” sta-tion. (For example, 
l.lA would be extension 100,
but 
l.lB would not have a default extension num-
ber.) Dual 
keysets circuits are programmed in the
SystemConfigurationwindowshownonpage5-170.
If an Attendant Computer Console will be used on
the system, enter the user name with the last name
first, followed by a comma and the 
first name (e.g.,
Smith, John). This will allow the Attendant Comput-
er Console directory to sort the names alphabetically
by last name.
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							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
0Hunt Groups: Enter the pilot number (extension),
the hunt group name (description), and abbreviated
user name. If you wish to see a list of available num-
bers, press F2. When finished, select the OK com-
mand button.
0‘hunk Groups: Enter the access code (extension),the description of the 
trunk group, and an abbre-
viated trunk name (user name). If you wish to see alist of available codes, press 
F2. When finished,
select the OK command button.l
Features: Enter the feature code (extension). If you
wish to see a list of available codes, press 
F2. When
finished, select the 
OK command button.
0Modems: Enter the desired extension number, de-
scription, and user name. If you wish to see a list of
available extension numbers, press 
F2. When fin-
ished, select the OK command button.
10.21The feature codes and extension numbers are
preset to carefully selected default values. Changing the
codes or numbers can cause existing assignments to be
erased. For example, if 300,305, and 
306 are assigned as
feature codes and you attempt to assign 30 as another
feature code, 30 would not be accepted, because 3 and 0
make up part of existing codes. Instead, a warning will
appear, as shown below. You can then choose to make
the change and erase the conflicting codes (override), or
cancel the change and select another code.
WARNING The requested extension conflicts
with the following extensions:
300 FE Date and Time Display
305 FE Reminder Message
306 FE Cancel Reminder
1 Qverride 1 1 @me1 1-I\
10.22The abbreviation FE in the example above indi-
cates that the number is a feature code. Additional ab-
breviations that may appear include ST for stations, HG
for hunt groups, MD for modems, and TG for trunk
PUPS.
10.23SET EXTENSIONS: To batch load extension
numbers, hunt group pilot numbers, or trunk group num-bers, highlight the desired line in the Extension Pro-gramming Type list box and then select the Set Ext
command button. The following window appears.
Eaension List
Bck List02.01 ‘Station Undefined
02.02 -station undefined
02.03 ‘Station Undefined
02.04 -Station Undefined
&eginnii Extension:clPress F2 for List
of Extensions.BEGINNING EXTENSION: 
Begin progriunmiq
by entering the Begiuning Extension number in the
text box at the bottom of the window. This will be the
extension number assigned to the first station, hunt
group, or trunk group in the Extension list. (If you
wish to select from a list of available extension num-
bers, press 
F2. When the list box appears, scroll to
the desired number and select the OK command but-
ton. 
Or, select the Cancel command button to return
to the Set Extensions window.)l EXTENSION LIST/PICK LIST: The Pick List
box contains a list of stations, hunt groups, or trunk
groups that do not have assigned numbers. Scrollthrough the Pick List box to find the entries for
which you wish to assign numbers. Locate and select
the entries (by pressing the SPACE BAR) 
in the de-
sired order to move them to the Extension List box.
The first entry will be assigned the 
BeginningExten-
sion number shown in the text box. All others will be
assigned numbers in consecutive order as they ap-
pear in the Extension list box. For example, if the be-ginning extension is 100, and three stations are
selected, the first station will be extension 100, the
second will be 101. and the third will be 102.
0CLEAR LIST: To clear the Extension List, select
the Clear List command button.l
0KlCANCEI.z To leave the window without saving
any changes, select the Cancel command button.
When all programming appears as desired, select the
OK command button.
Page 
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							PROGRAMMINGIssue 1, November 1994lNTRR-TRLPItA~cES
IMX/GMX 256 INSTALLATION & MAINTENANCE
10.24CLEAR EXTENSION: To erase several ex-
tension numbers, hunt group pilot numbers, or trunk
group numbers, highlight the desired line in the Exten-sion Programming 
‘Qpe list box and then select the
Clear Ext command button. The following window ap
pea=-
Egtension List
02.03 ‘Station Undefined
02.04 -Station Undefined
02.05 ‘Station 
Undctined
tick List
0SORT: To sort the entries and list them numericallyby extension number or circuit number, or to list
them alphabetically by name, select the Sort com-mand button. The following window appears.
Choose the desired sorting method by selecting thecorresponding option button. Then select the OK
command button. When the list returns, the list box
will show the entries in the selected order. To exitwithout changing the sorting method, select the
Cancel command button.
- Ordering
0
l By &tension[-T-j0By Circuit
By 
&me
[-GZ--)0
l EXTENSION LIST/PICK LIST: The Pick List
box contains a list of stations, hunt groups, or trunk
groups that have assigned numbers. Scroll through
the Pick List box to find the entries for which youwish to erase numbers. Scroll to the entries and
select them (by pressing the SPACE BAR) to move
them to the Extension List box.l
ALL or NONE: To include all entries in the Exten-sion List box, 
select the All command button. To
clear the Extension List, select the None command
button.
0OK/CANCEL: To leave the window without saving
any changes, select the Cancel command button.
When all programming appears as desired, select the
OK command button.
10.25EMT: When finished programming, select theExit command button. A window appears that asks
“Perform Update to Database?” To update the database
and exit to the Applications Menu window, select Yes.
Or, select No to exit without saving any changes. To re-
turn to the Extensions, Usernames, and Feature Codes
programming window, select the Cancel button.
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							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCYPROGRAMMINGIssue 1, November 1994
D.HUNT GROUPS (HUNT)
10.26
Several items must be determined before pro-gramming hunt groups, as follows. Refer to Figure
5-11, page 5-202, for a program planning sheet that lists
hunt groups. Refer to page 4-16 in 
FEAPURB for more
details.l
Stations: Prepare a list of up to 20 hunt groups and
the stations to be included in them (each hunt group
can have as many stations as desired, providing the
system-wide total does not exceed 
480 stations as-
signed to hunt groups). If desired, a station can ap
pear more than 
once in a hunt group list. A station
can also be in more than one hunt group.lHunt group descriptions and names: Descriptions
can contain up to 20 characters and hunt group
names can contain up to seven characters.l
Riug order: Determine whether the calls are sent to
the stations in all-ring, linear, or distributed order.
AR-ring order means that the call rings at all stationsin the hunt group simultaneously. Linear order
means that the call is sent to the first station on the
list and moves down the list until it reaches an avail-
able station. With distributed order, the call is sent to
the station that 
appears on the list after the last sta-tion to receive a call (even if the call was not an-
swered).lVoice mail hunt group: Indicate if the hunt group
contains all single-line circuits that have been desig
nated as voice mail ports.I
0 Voice computer group/Automated attendant
hunt group: Indicate if the hunt group contains only
single-line circuits connected to a voice mail com-puter. Voice computer groups can also be pro-
grammed as automated attendant hunt groups.
- voice Computer Hunt Group: The single-linestation circuits in this group are connected to
voice mail computers.
- Voice Computer Automated Attendant Hunt
Group: The single-line circuits in this group are
connected to a voice computer that uses them as
automated attendants.I
Overflow and announcement stations: A hunt
group can have an overflow station and/or up to
three announcement stations. If a call rings in direct-
ly to the hunt group and is not answered before the
hunt group Announcement timer expires, the call
automatically transfers to the announcement sta-
tion(s). If a call is transferred to the hunt group and is
not answered before the hunt 
group Overflow timer
expires, the call automatically transfers to the over-
flow station. Do not include these stations in the hunt
group distribution list.
- Ovefflow and announcement stations can be
user-operated stations, or they can be playback
devices that answer calls and automatically re-
turn the calls to the hunt group.
- If an overflow station is a playback device, you
can determine the 
number of times calls will be
permitted to return to the overflow station (over-
flow count). The overflow count can be 1-127,
unlimited 
(-l), or 0 (to bypass the overflow sta-
tion).
Hunt group supervisor: Each group can have one
display 
keyset assigned as a hunt group supervisor.
The assigned supervisor has the option of using the
Station Monitor feature code to monitor an active
outside call of any station in the hunt group.
10.27Select Hunt Groups in the System-Wide Fea-
tures menu or enter the HUNT command to program up
to 20 hunt groups. The window appears as shown on the
next page.
Page 5-61