Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTER-TELPRACTICESIMX/GMX 256 INS’lALLATION & MAINTENANCE
FIGURE 4-2.SMDA ACCOUNT CODE REPORT FORMAT
Detailed Account Code Report0O:OO Man-Ol-Jan-1990
Data Collection Period Began
0O:OO Mon-Ol-Jan-1990
Inter-Tel 256Report by Account Code
Reports listed by Account Number
l-. Account Code [number or overflow record]
Total Number of Calls Handledx,-r==Number of Incoming 
CalisX=,X=Number of Outgoing Calls=,=Total Duration 
of,Calls HandledH,HHH:MM:SSDuration of Incoming Calls
HHH:MM:SS
Ave. Duration of Incoming CallsH:MM:SS
Duration of Outgoing Calls
HHH:MM:SS
Ave. Duration of Outgoing Calls
H:MM:SS
Total Cost of Calls Handled$X,xXx.xX
Cost of Incoming Calls
$XXX.XXAve. Cost of Incoming Calls
$XX.XX
Cost of Outgoing Calls
$XXX.XX
Ave. Cost of Outgoing Calls$XX.XX
NOTE: 
When a maximum value has been reached (65,535 records per account code, 4,660 hours, and/or $167,772.15)
the value starta over at 0.Page 4-117 
						

							INTER-TELPRACTICESIMJUGMX 256 INSTALLATION & MAINTENANCE
FIGURE 4-3.SMDA SUMMARY REPORT FORMAT
Station Message Detail Accounting0O:OO Mon-Ol-Jan-1990
Data Collection Period Began0O:OO Mon-Ol-Jan-1990
Inter-Tel 256
System Summary Report
Total Number of Calls
XI==,==Number of Incoming Calls==I==Number of Outgoing Calls=X,=Number of 
Transfers/RetiallsX=,X=Average Answer TimeH:MM:SS
Number of Unanswered Calls=,=Average Ring Time -- UnansweredH:MM:SSTotal Duration of Calls
Duration of Incoming CallsAve. Duration of Incoming Calls
Duration of Outgoing CallsAve. Duration of Outgoing Calls
H,HHH:MM:SS
HHH:MM:SS
H:MM:SS
HHH:MM:SS
H:MM: SS
Total Cost of Calls
Cost of Incoming Calls
Ave. Cost of Incoming Calls
Cost of Outgoing Calls
Ave. Cost of Outgoing Calls$X,xXx.xX
$XXX.XX
$XX.XX
-$XXX.XX
$XX.XXTotal Number of DISA Calls
Total Duration of DISA Calls
Ave. Duration of DISA Calls
Total Cost of DISA Calls
Ave. Cost of DISA Callsx,=,x=
H,HHH:MM:SS
H:MM:SS
$X,xXx.xX
$XX.XX
Number of UsersNumber of Equipped CO Trunks
xxx
xxStation Message Detail Accounting
0O:OO Mon-01-Jan-1990
Data Collection Period Began
0O:OO Mon-Ol-Jan-1990
Summary Report for Hunt Group
Hunt Group 01:Total Number of Calls Handled
X,~,xxx
Total Duration of Ringing CallsAve. Duration of Ringing CallsH,HHH:MM:SS
H:MM:SS
Hunt Group 02:
Page4-118 
						

							INTER-TELPRACTICESlMX/GMX 256 INSTALLATION & lWUNTENANCEFEATmEsIssue 1, November 1994
FIGURE 4-3.SMDA SUMMARY REPORT FORMAT (CONT’D)
Station Message Detail Accounting0O:OO Mon-Ol-Jan-1990
Data Collection Period Began0O:OO Mon-Ol-Jan-1990
Inter-Tel 256
Summary Report for Tenant
Tenant 01: [tenant name]
Total Number of Calls Handled
x,-t=
Number of Incoming CallsxXx,=
Number of Outgoing CallsxXx,=
Total Duration of Calls HandledH,HHH:MM:SSDuration of Incoming Calls
HHH:MM:SS
Ave. Duration of Incoming Calls
H:MM:SS
Duration of Outgoing Calls
HHH:MM:SS
Ave. Duration of Outgoing Calls
H:MM:SS
Total Cost of Calls Handled$X,xXx.xX
Cost of Incoming Calls$XXX.XX
Ave. Cost of Incoming Calls$XX.XX
Cost of Outgoing Calls
$XXX.XX
Ave. Cost of Outgoing Calls$XX.XX
Number of Usersxxx
Inter-Tel 256
Summary Report for Tenant/Department
Tenant 01: [tenant name]
Department 01: [department name]Total Number of Calls Handled
Number of Incoming Calls
Number of Outgoing Calls
Total Duration of Calls Handled
Duration of Incoming Calls
Ave. Duration of Incoming Calls
Duration of Outgoing Calls
Ave. Duration of Outgoing Calls
Total Cost of Calls Handled
Cost of Incoming Calls
Ave. Cost of Incoming Calls
Cost of Outgoing Calls
Ave. Cost of Outgoing Calls
Number of Users
Department 02: [department name]...
H,HHH:MM:SS
HHH:MM:SS
H:MM:SS
HHH:MM:SS
H:MM:SS
$X,xXx.xX
$XXX.XX
$XX.XX
$XXX.XX
$XX.XX
xxx
Page 4-119 
						

							FEATURESIssue 1, November 1994INTER-TELf PRACTICESIMX/GMX 256 INS-TION & MAINTENANCE
FIGURE 4-4.SMDA DETAILED REPORT FORMAT-“;
$Station Message Detail Accounting 
0O:OO Mon-Ol-Jan-1990
Data Collection Period Began0O:OO Mon-Ol-Jan-1990
Detailed System Reportor, Detailed Report for Tenant
or, Detailed Report for Tenant/Department
Sorted by Total Cost
1. Station Circuit 
XX.Y. EXXX {user name]Total Cost of Calls Handled
$X,xXx.xX
Cost of Incoming Calls
$XXX.XXAve. Cost of Incoming Calls
$XX.XX
Cost of Outgoing Calls
$XXX.XXAve. Cost of Outgoing Calls
$XX.XXor, Sorted by Total Duration
1. Station Circuit XX.Y EXXX [user name]
Total Duration of Calls Handled
H,HHH:MM:SS
Duration of Incoming CallsHHH:MM:SSAve. Duration of Incoming Calls
H:MM:SS
Duration of Outgoing Calls
HHH:hlM:SSAve. Duration of Outgoing Calls
H:MM:SS
or, Sorted by Number of Calls
1. Station Circuit XX.Y EXXX [user name]Total Number of Calls Handled
x,-t=Number of Incoming Calls=,=Number of Outgoing Calls-,xXx
Page4-120 
						

							INTER-TELPRACTICESIM.X/GMX 256 INSTALLATION & MAINTENANCE
FIGURE 4-4.
SMDA DETAILED REPORT FORMAT (CONT’D)Station Message Detail Accounting 
0O:OO Mon-Ol-Jan-1990
Data Collection Period Began0O:OO Mon-Ol-Jan-1990
Inter-Tel 256
Detailed Report for Tenant/Department
Listed by Station Number
Tenant 01: [tenant name]
Department 01: [department name]
1. Station Circuit XX.Y EXXX [user name]Total Number of Calls Handled
x,xXx,xXxNumber of Incoming Calls=,=
Number of Outgoing Calls=,=Total Duration of Calls Handled
Duration of Incoming CallsAve. Duration of Incoming Calls
Duration of Outgoing Calls
Ave. Duration of Outgoing Calls
Total Cost of Calls Handled
Cost of Incoming Calls
Ave. Cost of Incoming Calls
Cost of Outgoing Calls
Ave. Cost of Outgoing Calls
H,HHH:MM:SS
HHH:MM:SS
H:MM:SS
HHH:MM:SS
H:MM:SS
$X,xXx.xX
$XXX.XX
$XX.XX
$XXX.XX
$XX.XX
Detailed Report for Selected Stations
Stations Listed By Circuit Number
1. Station Circuit XX.Y EXXX [user name]
Total Number of Calls Handled
xl=,=
Number of Incoming Calls=,-Number of Outgoing Calls=,=X
Total Duration of Calls HandledH,HHH:MM:SS
Duration of Incoming CallsHHH:MM:SS
Ave. Duration of Incoming Calls
H:MM:SS
Duration of Outgoing CallsHHH:MM:SS
Ave. Duration of Outgoing CallsH:MM:SSTotal Cost of Calls Handled
$x,xxx.xx
Cost of Incoming Calls
$XXX.XX
Ave. Cost of Incoming Calls
$XX.XX
Cost of Outgoing Calls
$XXX.XX
Ave. Cost of Outgoing Calls
$XX.XX
F’age 4-121 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION % MAINTENANCE
FIGURE 4-4.SMDA DETAILED REPORT FORMAT (CONT’D)’ -ajjStation Message Detail Accounting 
0O:OO Mon-Ol-Jan-1990
Data Collection Period Began0O:OO Mon-Ol-Jan-1990
Detailed Report for Selected CO TrunksCO Trunks Listed by Circuit Number
1. CO Circuit XX.YTotal Number of Calls
xl-I=Number of Incoming CallsxXx,=Number of Outgoing Calls
=,=Average Answer TimeH:MM:SS
Number of Unanswered Calls=,=Average Ring Time -- Unanswered
H:MM:SS
Total Duration of CallsH,HHH:MM:SS
Duration of Incoming CallsHHH:MM:SSAve. Duration of Incoming Calls
H:MM:SS
Duration of Outgoing Calls
HHH:MM:SS
Ave. Duration of Outgoing CallsH:MM:SSTotal Cost of Calls
$X,xXx.xX
Cost of Incoming Calls
$XXX.XX
Ave. Cost of Incoming Calls$XX.XX
Cost of Outgoing Calls
$XXX.XXAve. Cost of Outgoing Calls
$XX.XX
Page4-122 
						

							lNrER-TELPRACTIcESI.MX/GMX 256 INSTALLATION & MAINTENANCE
C.STATION MESSAGE DETAIL
RECORDING (SMDR)
36.14Station 
Message Detail Recording (SMDR) is a
system feature that provides a detailed record of outgo-
ing calls and can include incoming calls. An outgoing
call lasting longer than the programmed Valid Call timer
is recorded; however, if the call was transferred to a sta-tion or placed on hold, the Valid Call timer is not
checked and the call is recorded. The Valid Call timer
does not affect incoming calls, if the incoming call 
op
tion is selected in the database, all incoming calls are re-corded. 
-
36.15Station call data can be recorded on a customer-
provided printer or an alternate device, such as a mag-netic tape or floppy disk. This output device is con-
nected to the peripheral connector panel on the back of
the equipment cabinet and must be placed within 50 feet
(15 meters) of the equipment cabinet. It can be the same
device used for 
SMDA. If so, the SMDR information is
buffered (up to 427 messages) while the SMDA 
report
prints. Refer to SPEClFICAlYIONS, page 2-31, for de-
tails.
36.16Selectable SMDR options can include any com-
bination of the following:
0
0
0
0
I.
0
0
0
Incoming calls
Outgoing non-toll local calls (including “free” calls
on unrestricted trunks and internal E&M calls)Outgoing toll calls 
(7digit, lo-digit, operator-
assisted, or international calls)
DISA calls
Blocked DISA calls 
(gtiended software package)
DID calls
Conference calls
System ring-in messages that show how long calls
ring before being answered
36.17A programming flag is included in the SMDR
report programming prompts that allows the 
prograrn-
mer to specify whether all dialed digits or just the digits
that make up the valid call appear in the SMDR report. Ifdesired, the “extra” digits used for dial-up banking
machine, voice mail, automated attendant, or other
purposes can be suppressed so that only the telephone
number digits are recorded in the report. (This flag is not
affected by the system-wide flag that 
suppmsses digits
for the 
keyset displays and redial buffer, described on
page 5-69.)I
36.18 The programmer can determine whether
absorbed digits and toll field digits appear in the SMDR
printout. As an example, assume the following numberwas dialed: 89 (other system’s trunk access code) 
-
10288 (equal access) - 1 (toll field) - 602 (area code) -%l-9000 (seven-digit number). The absorbed digits
(the other system’s trunk access code) can be suppressed
so that only 
102881-602- 961-9000 appears. Or, all but
the first digit in each toll field can be suppressed to print
89-11-602- %l-9000. The absorbed digits and the toll
fields can all be suppressed to show 
11-602-%l-9000.36.19 Aprogr
amming flag is included in the SMDR
report programming prompts that allows the program-
mer to specify whether all dialed digits or just the digits
that 
make up the valid call appear in the SMDR report
and are stored in the redial buffer. If desired, the “extra”
digits (dialed after the end of dialing the telephone num-
ber) used for dialing banking machine, voice mail, auto-
mated attendants, or other purposes can be suppressed
so that only the telephone number digits are recorded in
the report and stored in redial memory.36.20 The programmer can determine which
equipped station(s) will be included in the report. How-
ever, if DISA calls, conference calls, and ring-in diag-
nostics options are enabled, all are recorded (even when
they involve stations not selected in the database for re-
cording).
36.21To allow SMDR to give a more accurate repre-
sentation of elapsed time, an option can be enabled that
records the elapsed time of calls in seconds instead of
minutes. For calls up to 999 seconds (about 16.67 min-utes) long, the ELAPSED TIME field will show
“S=XXX” &XX represents the number of seconds).
For calls lasting longer than 999 seconds, 
ELAPSED
TIME will show “HHMM” (hours and minutes rounded
up to the nearest minute).
345.22The SMDR output report is printed as shown in
Figure 4-5 on the following page. A page heading (with
the day of the week, date, month, year and column head-
ings) is generated at midnight, when the clock cycles
from 2359 to 0000 hours (international time).Page 4-123 
						

							INTER-TELPRArnCES
IMX/GMX 256 INSTALLATION & MMNTENANCE
FIGURE 4-5.SMDR REPORT FORMAT--?
.,>TYP 
EXW USRNAMETRUNK DIALEDDIGITSSTARTELPST COST ACCTCODE
XxXxXx
W3RNAM.E
TRUNK
DIALED
DIGITS
START
ELPST
COSTACCT
CODEAAAAAAA 
xX.xxx. . . . . . . . . . . . . . xxHHMM HH:MM $xx.xxxxmaxxx
Call type abbreviations for:
l Inwmingcalls (IN)
.outgoing local calls (LOC)
0Outgoing “free” calls (000)lSevendigit outgoing toll calls 
07)
0Ten-digit outgoing toll calls (TlO)
0 Operator-assisted/international calls (I’DI)
0DISA calls (DSA) and Conference calls (CNF).
Blocked DISA calls (BLK)l
Ring in (blank field)
The extension number 
m of the last station to handle the call. For a CO-to-CO call, this field
shows the second trunk involved 
(XXJQ For a ring-in record, it shows the extension number of the
station that answered, or it 
shows* * * * if the call was unanswered. For a blocked DISA call, it shows
the primary attendant’s extension number if the call was answered by the attendant or the 
DISAcall-
er hung up; if the call was reverse-transferred from the attendant, it shows the station that picked up
the call.
User’s name as programmed. This field is blank if no user name is programmed.
The circuit number of the trunk used during the call.The 
first 28 digits of the telephone number dialed, including hyphens between the toll
field, area code, office code, etc. An asterisk (*) at the end of the dialed digits field indicates that
either there was a long enough break in loop current to 
disconnect the call (the ICC0 disconnect or
CO-CO Disconnect timer expired), or the outside party hung up before the station user hung up.
Some digits may be suppressed (see the previous page for an explanation). “RING” appears for a
ring-in record. If a call is blocked by weekly toll limits, the record will show only those digits that
determined that it was a blocked call type. For example, if 
1-602-961-xXxX is a blocked number,only l-602-961 will appear in the record.
Time the call was placed or answered is shown in 24hour time (00~00 - 2359) rounded up to the
nearest minute.
Call length 
from the beginning of the call until disconnect. Elapsed time is rounded up to the nearest
minute to show hours and minutes. If the option is enabled that shows call duration in seconds, calls
up to 999 seconds (about 16.67 minutes) long appears as S=XXX (XXX represents the number of
seconds) and calls lasting longer than 999 seconds appear as 
HEIMM (hours and minutes rounded up
to the nearest minute). For ring-in records, 
S=xxX indicates the ring-in time in seconds.
Approximate cost of the call 
(XJXXX), based on the database information, rounded to the nearest
cent.
A standard, forced, class-of-service, or optional account code (4-8 digits). A class-of service
or optional account code overrides installer-programmed standard or forced account codes. The
field is blank if no account code was used.
Page 4-124 
						

							INTER-TELPRACIKESIh4X/GMX 256 INSTALLATION & MAINTENANCEFEA-Issue 1, November 1994
D.SYSTEM ERROR REPORTING
36.23The system has a selfdiagnostic feature that
checks for minor and major faults within the central andperipheral equipment. When a failure is detected, the
software determines the impact of the problem and clas-
sifies it as a major or minor alarm. A major 
alann re-
quires immediate attention 
from service personnel; the
system is not operable. A minor alarm can be as simple
as a loose printer cable or power cord, or the printer run-
ning out of paper or ribbon.
36.24A minor alarm sends a message to the system
attendant(s) programmed to receive alarms and to the
error message port (if programmed). Roth minor and
major alarms are recorded through the serial ports 
(ifthe
ports are connected to output devices). A fault historyreport is available on demand to service 
personnel
through database programming (however, minor alarms
#Ol - #CM do not appear in the history report).36.25 Minor alarm messages print in the format
shown below. The message indicates the time the error
message was printed, the type and number of the alarm,
and an explanation of the error.
+++ MWOMl.NORALARM#xX
[32-character message]
* * * 00.40 /Field Service Diag~~&s message]- - -0O:oO [Engineering Diagmsdcs message]
36.26User-serviceable minor alarms are:Il
#l EXT XXX STATION OFF-HOOK: A station
remained off hook and inactive until the InactivityAlarm timer expired. Replace the handset in its
cradle at the station indicated.
NOTE: This message will appear only if the data-
base option that broadcasts station off-hook alarms
is enabled.. 
MJ2SMDRPRTNlERTIMEOUT, #03 ERROR
PRINTERTIMEOUT, 
or#O4 SMDAPRINTER
TIMEOUT: The printer possibly has a loose cable
or power cord, or it has run out of ribbon or paper.
KM TOLL SECURITYFEATUREEXPIRED:
This alarm indicates that the Weekly Toll Limit fea-
ture is no longer in effect. It can 
bc re-enabled only
by Inter-Tel Services personnel.
#31 TOLL SECURITYLlMITEXCEEDEDand
#34 TOLL SECURITY LIMIT AT 80%: The
weekly limit for one or both types of monitored calls
is 80% or 
100% depleted. The programmer can set
the limit to a higher value or reset it to zero. (Wheneither of these alarms is displayed, any further
alarms will not overwrite the display.)
402 TOLL SECURITYDATA CHANGED: This
indicates that the weekly toll limit information has
been changed in the database.
#33 DISA SECURITYLIMITEXCEEDED:This
indicates that a DISA caller has entered an invalid
password three consecutive times. 
DISAwill not an-
swer that trunk for five minutes after the third invalid
password has been entered.
36.27All other minor alarms, which require attention
from service personnel, field service diagnostics, andengineering diagnostics are explained in TROUBLE-
SHOOTING, beginning on page 6-g.36.28 A major alarm occurs when a problem has
caused a malfunction. The message appears on all dis-
play 
keysets affected and, the designated serial port. Acomplete list of error messages is located in the
TROUBLESHOOTING section.
E.POWER FAILURE CAPARIIXI’UB
36.29The Central Processor (RCPU) Card contains
relay contacts that can be used for power failure transfer
which allows one or more single-line sets to access pre-
determined trunks in the event of a 
processor board fail-
ure or a power failure. Additional equipment is required.Refer to 
SPECRXAI’IONS, page 2-10, for more in-
formation.Page 4-125 
						

							INTER-TELPRACTICESIMX/GMX 256 DWTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
PROGRAMMING
coNmNTlsPAGE1. Introduction........................................................5-3
A System Software Packages........................................5-3
B.Plan The Programming Session....................................53
2.System Set-Up For Programming......................................5-3
.
Initial Installation Of Stand-Alone/Remote Software..................5-4
B.Upgrading A 256 System Database For Stand-Alone Programming......5-7
.
Beginning An Off-Site Stand-Alone Programming Session.............5-7
D.Installing A Printer Driver For Stand-Alone Reports..................5-8
E.Connecting The Remote Programming Session.......................5-9
3.
Session Timer And Screen Saver.......................................5-114. Microsoft Windows..................................................
5-11
5.How To Use The Programming Windows...............................5-12
. Text Box.......................................................5-12
B. List Box........................................................5-12
C Command Button...............................................5-13
D. Option Button..................................................5-13
E. Check Box......................................................5-13
.
Items That Cannot Be Selected - Gray Items........................5-14
G. 
HourgIass Symbol Cursor.........................................5-14
H.Update To Database - Exit Screen.................................5-14
6. Applications Menu..................................................5-15
7. Default Values......................................................5-24
A, Configuration...................................................5-24
B. Attendant......................................................5-24
C Stations........................................................5-24
D. Trunks.........................................................5-24
E. Toll Restriction..................................................5-24
E Miscellaneous...................................................5-24
8. Station Programming
- Individual Station Information (STN)............5-25
.
Station To Be Reviewed...........................................5-25
B.User Name And Area To Be Reviewed..............................5-28
C Miscellaneous Flags Window......................................5-30
D. Miscellaneous Information Window................................5-32
E.Outgoing Access - Day Or Night..................................5-34
F.Programmable Key Programming Window..........................5-35
G. Secondary Call Keys.............................................5-37
H. Special Purpose Station Window...................................5-38
I. System Forwarding..............................................5-41
J.Toll Restriction Information Window...............................5-42
9.Station Programming - Batch Programming Options....................5-44
. Key Assignments 
(KEY)..........................................5-44
B.Ring Zone Programming (ZONE)..................................5-51
C. Station Features (SFEA)..........................................5-52
Page 5-l