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Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual
Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual
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INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEOVERVIEWIssue 1, November 1994 NO’I‘E: According to FCC regulations, if a customer wishes to change from an existing RF-rated system to an MF-rated system (or vice versa), the installing company must advise the customer “to notify the telephone corn- party of the change if they want the [ICF or MF] rate and that they may have to certify in writing to the telephone company that the equipment is configured as a key sys- tem and pay appropriate service order charges.”4. HfmDwAREsuMMARY 4.1’The SPEClFICATIONS section of this manual ex- plains environmental requirements of the system, de-scribes the hardware, and gives pre-installation information. The hardware descriptions include: equip ment cabinet, power supply, circuit cards, station instru-ments, and additional equipment needed for the optional features. 5. 5.1 INSTALLATION, PROGRAMMING, AND MAINTENANCE SUMMARY The modular design and self-diagnostic capabili-ties of the system facilitate installation and repair with minimal down-time. Strict quality control standards formanufacturing and thorough field testing provide the system with the reliability demanded by today’s high- technology market.5.2 The IN~~ON section contains instruc- tions for assembling the main distribution frame (MI@) and for installing the equipment cabinet, power supply,circuit cards, station instruments, and other optional hardware.53 ThePRGGRWMINGsection describes the pro- cedures for programming the system features. After the system is installed, the flexible software allows the data- base to be customized to meet the customer’s needs. An external, customer-provided, IBM AT-compatible per- sonal computer (PC) is used to perform this task.5.4 The TROUBLESHGGTING section gives instructions for correcting system problems and replac- ing defective parts. Part numbers and a recommendedinventory of spare parts are listed in the REPIACE- MENT PARTS section. Page 1-3
OVERVIEW Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE 6. FEATURESSUMMARY 6.1System, keyset, single-line set, DSS/BLF Unit, Attendant Computer Console, and attendant features arelisted on the following pages. Those future murkzdwith an asterisk (*) mquire aa2iitional eqwpment. For complete descriptions and operating instructions, refer to the SPECIFICAI’IONS and m sections of this manual. k SYSTEMFEATURESHardware add General System Featulres Five available software packages Flexible station instrument con&uration and num-bering plan mo DB9 connectors on the ROM Central Process-ing Unit (RCPU) Card for connecting optional SMDR/SMDA output devices or an external (IBM AT-compatible) PC for programming Easily accessible system voltage test points on the front edge of the RCPU Card Database battery back-up with voltage test points Adjustable baud rates for on-site programming andthe optional SMDR/SMDA output devices (110, 300,600,1200,2400,4800,9600, and 19200 baud) Computer modem with software auto-baud on the RCPU Card for remote programming (300 and 1200 baud) Variable system timersIndustry-standard message waiting capability on SLCs (using -1OWDC derived from a combination of system voltages)l * Optional Station Message Detail Recording (SMDR) and/or Station Message Detail Accounting (SMDA) output device(s) l *One relay on the RCPU Card is dedicated as a power failure transfer relay; the other relay is a general pur- pose relay that can be used for night transfer, general signaling devices, etc. a* Optional Attendant Computer Consoles (personal computers equipped with headsets; allow the user to view system activity on the monitor and to process calls and messages using the keyboard) l * Two optional external music sources l * Optionaloff-premises extensions (OPXs) with vari- able ring cadence l * Optional OPX repeaters l * Optional multi-port voice mail system l * Optional talkback speaker equipment l * Optional facsimile machinel* *Optronal doorbox l * Optional battery back-up l * Optionalextema1 paging equipment l * Optional playback devices for use with the auto- mated attendant and hunt group featuresSystem Organization and Record Keeping Featpresl Ten paging zones and nine external paging ports l * Station Message Detail Recording (SMDR)l * Station Message Detail Accounting (SMDA) - available only in the Exfer&d and Ex&naMplus Tl and E&M software packages l * Programmable reports for toll restriction, Least- & Routing &CR), and station data Call cost accounting (estimated)Forced, forced LCR toll, standard, optional, and class-of-service account codes (forced account codes can be validated or non-validated)I Flexible attendant arrangements Tenant groups and departments l * Hunt groups with individually-programmed timers (may have optional overflow and announcement sta- tions with playback devices)l System alarm display and reportingl Voice computer hunt groups with optional IYIMF feedback tonesI lhmkFeaturesl l Auto trunks and trunk groups (restricted to accessing a single trunk on KF-rated systems) Automatic incoming trunk answeringDual-tone multi-frequency (MMF) or dial-pulse signaling Loop start and/or ground start compatibilityHybrid balancing (ideal, loaded, or unloaded) for optimal CO trunk performance CO trunk receive and transmit adjustments for opti- mal voice volume levels Relaxed ring detection (ground start trunks on LGCs OdY)Outgoing-access, allowed-answer, and ring-in assignments on a station-by-station basis (day lists and night lists) Day and night modes of operation (by tenant group) Day and night toll restriction on a station-by-station basis (including provisions for eight area/office codePage 14
INTER-TELPBACTICESIMX/GMX 256 INt3lXLLATION & MAINTENANCEOVERVIEWIssue 1, November 1994 0 0 0 I 0 restriction user groups and PBX, absorbed-digit, and equal access dialing) Least-Cost Routing (LCR) (may be programmed ona station-by-station basis to be transparent to the =4-not available in the KF-rated, Exhznakdplus Tl and E&M software package System-wide Call Privacy Release optionTrunk reseize capability on a station-by-station basisDirect Inward System Access @ISA) - in the Extended and Extendedplus Tl and E&U software packages, DISA lines can have toll restriction class of service similar to station toll restrictionsl * Automated attendant - available only in the Exmuiki and ExtUplus Tl and E&Msdware packages .. I 0 Basic Tl trunk emulation Basic E&M networking (tie trunks) Direct inward dialing (DID) trunks Flexible DID ring-in assignments Programmable wink, immediate, or delay start op- tions for DID and EgLM trunks Toll Security with weekly limits for 7- and Xl-digit and/or operator-assisted and international calls - available only in the Extended and Exzendedplus TI and E&M software packagesGeneral Station Features 0 0 0 0 0 I. 0 I. 0 Programmable feature codes for easy station opera-tion Call privacy/privacy release Station-to-station intercom calls Off-Hook Voice Announce (OHVA) calls (the abil- ity to place or receive OHVA calls depends on the type of station instrument used, and may be enabled/ disabled on a station-by-station basis) Inter-station messages and message cancel Station exchange Ring intercom always Private intercom call overrideAutomatic camp on to busy stations, trunks, and LCR (ability to camp on to LCR may be disabled on a station-by-station basis) Busy trunk/station callback (queue)Individual hold Call splitting Hold recall a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 B. 0 0Call waiting Call transfer to outside telephone numbers and ex- tension numbers Transfer to hold Transfer recall Reverse transfer and group call pick-up conference calls-capacity ranges from 10 simul- taneous three-party conferences to four simulta- neous &party conferences System forwarding (routes calls based on the type of call and the status of the intended station) Call forward to extension numbers and hunt group pilot numbers Call forward to outside telephone numbersSystem speed dialing (including non-display and tenant-specific numbers) - can be programmed to override station class of service Station speed dialing Redial (last number dialed or, at keysets only, last number saved) Do-not-disturb with customized messages (the abil-ity to place a station in do-notdisturb may be en- abled/disabled on a station-by-station basis) Cancel miscellaneous operations Hookflash (over all types of trunks) Hunt group remove/replace House phone Silent messaging (leaves a message at a stationwith- out placing an actual call) KEYSET FEATURES Various digital and analog keyset models are avail-1 able (for a complete listing of all the keyset models available and the optional equipment that may be in-stalled on them, refer to pages 2-21 and 2-25 in SPEClPICAl-IONS)Digital keysets, AIM keysets, and Inter-Tel/DVK 1 keysets allow the users to individually control voice and tone volume levels for intercom calls, outside calls, background music, etc. l * Liquid crystal display (LCD) (optional on somemodels) for viewing: numbers dialed; speeddial numbers; inter-station, do-notdisturb, and remindermessages; date/time; keyset identification; station programming; etc. l *Optional Data Port Module on IMX 12-/2Q-line key-sets and Inter-Tel/DVK keysets for installing a modem-equipped data device (for simultaneous
OVERVIEWINTER-TELPRACTICESIssue 1, November 1994IMX/GMX 256 INSTALLATION & MAINTENANCE voice/data communication), or for installing a loud ringing adapter (LRA) and signaling device(s)l * Optional Personal Computer Data Port Module (PCDPM) on digital keysets for off-hook voice an-nounce receive capability and to allow a digital DSS/BLF Unit and/or an optional Modem Data PortModule to bc installed l * Optional Modem Data Port Module (MDPMJ on digital keysets for installing a modem+z&peddatadevice (for simultaneous voice/data communica- tion) or a single-line set -requires a PCDPM 12-key pushbutton keypad “Hot” keypad-allows dialing of feature codes, ex- tension numbers, and trunk access codes without pressing the SPCL key or lifting the handset Up to 20 key maps for determining the exact layout and function of the keysFeature keys for one-key access to feature codes (some of the keys may be designated as user pro- grammable) 0 I 0 0 0l 0 0 0 0 0 0 0 0 0 0 0 0 ICKO speed-dial (SD) keys with light-emitting diode (LED) indicators Call appearance keys with LED indicators (for in- coming call indication/access)Secondary call keys with LED indicators (show ring-in indications for the designated ‘Primary” sta-tion) Individual trunk keys with LED indicators (for in- coming and outgoing call indication/access) Trunk group keys with LED indicators (for outgoing call access and trunk group status) Integrated speakerphone (allows handsfree opera- tion on outside calls and intercom calls) Speakerphone on/off Slide-out directory card Ring and voice volume controls User-programmable ring tone Self-test function Hearing aid-compatible (I-WC) handsetReversible baseplate and cradle hook for wall mounting l * Optional headset l * Optional handset amplifier l * Background music (two sources) l Microphone mute l Handsfree answer enable/disablel On-hook dialing/monitoring System holdStation call monitoring (hunt group supervisors OdY) Call barge (break through to a busy station) Do-not-disturb override (the ability to override do- not-disturb may be enabled/disabled on a station-by- station basis) Activity release feature (primarily intended for use with the Attendant Computer Console; entering this feature code terminates any current activity and re- turns the station to idle or dial tone) Page remove/replace Intercom (extension number) and outside (systemspeeddial number) directories - available only in the Extended and ExendedpruS Tl and E&M soft- ware packages Automatic intercom and/or outside call access C.ENHANCED SINGLE-LINE SET @SL!3) FEATURES 12-key pushbutton keypad User-programmable feature keys for one-key access to feature codes Timed hookflash (FLASH) key Neon lamp for message waiting indication Ring volume control Selectable ring tone (HI or LO) Hearing aid-compatible (HAC) handsetReversible baseplate and cradle hook for wall mounting Selectable AC/DC ringer l * Optional handset amplifier D.SINGLELINE INSTRUMENT (SLI)FEATURES 0 l%-key pushbutton keypad l User-programmable feature keys for one-key access to feature codesl Timed hookflash (FLASH) key 0 Ring volume control l Hearing aid-compatible (HAC) handset 0Reversible baseplate for wall mounting 0 Selectable AC/DC ringer l Optional message waiting indication tones l * Optional handset amplifierPage l-6
INTER-TETJPRACTIC~IMX/GMX 256 INSTALLATION & MAINTENANCE OVERVIEWIssue 1, November 1994E. DIRECT STATION SEZECTION/FWSY LAMP FIELD @SS/B~ UNlT FEATURES 1l * Up to 50 keyset circuits may have units installed 0 0 F. 0 0 0 0 0 0 0 Each unit has 60 keys with LED indicators for one- key access to up to 60 extension numbers (the LEDs show the status of the assigned stations and/or hunt groups) Up to eight key maps for determining the layout and numbers accessed by the keys A’lTENDA.NT COMPUTER CONSOLE FEnwtEs IBM XT-, AT-, or 3Wcompatible computer CGA, EGA, or VGA monitor and Monitor Interface Card 122-key custom keyboardHeadset operation Visual display of system call activity, system direc- tory, system alarms, date and time, etc.Automatic call priority Quick, simple call answering and transferNOTE: For additional information on the Attendant Computer Console, along with detailed installation and programmiq~ instructions, refer to the manual included with the console.G. AlTENDANTF’EATURE!3 0 0 0 0 0 0 0 0 0 0 0 0 System speed-dial number/name programming Remote canceling of do-not-disturb and call forward for stations served System alarm reporting/clearing Enable/disable system night mode Set date and time of day Attendant recall System do-not-disturb and reminder message pro- EFamminPStation feature programming (user name, tenant group, department, and attendant) Immediate off-hook voice announce (OHVA) calls(requires special programming and an Attendant Computer Console or a DSS/BLF Unit) Enable/disable background music to external pag- ing speaker(s) Trunk maintenance feature for taking trunks out of service and placing them back in again SMDAreport can be generated at any time by enter- ing a feature codePage l-7
OVERVIEW Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 lNSTALLATION % MAINTENANCEH. MAXIMUMCAPAClTlE!36.2 Some of the features have maximum capacitiesthat are dependent on the availability of system chan- nels and/or circuits. The features with such capacities are listed in the following table. FEATURE1 CAPACllY Voon-blocking voice chaanels/poxts Paging zones Extexnal paging pelts Conference dmuits available Parties per conference Simultaneous conferences System speed dialing Numbers per systemDigits per number Station speed dialingNumbers per keyset - CO Numbers per keyset - IC Numbers per single-line set - CO and/or ICDigits per entry - CODigits per entry - IC Redial numbers per station Digits per number LCR Route groups Facility groupsTrunk groups per facility groupDial rules (16 digits each) - total- programmableFacility group callback requests per system Camp on requests per system Callback (queue) requests per station Camp on by a stationStations camped on to a station Ptatlons camped on to a tnmk group hter-station messages per system Programmable reminder messages Message requesk per system Do-not-disturb messages Messages par system Ring-in/allowed-answer patterns System forwarding paths Paths per stationPoints per path 220 10 932 8 1W400 32 10 10 10 16 4h 1 48 19 2447 32 29 50 so 1 1 255 240286 20 12020 26640 200 34 FEATURECAPAClTY Toll action user groups8 Extended area codes par group4 Allowed long distance numbem20 Digits per number10 Alteraate canier numbers20 Digits per number10 Account codes Forced256 Standard128clsss-of-selvice256 Digits per code8SMDA account codes2s Attendants256 Attendant Computer Consoles 128 DSS/RL.F-equipped circuitsRxtension numbers per DSS/RLF UnitB 5060 Hunt groups Per system Stations per hunt group Announcement stations per hunt groupOverflow stations per groupoverflow counts Tenant groups Departments per tenant group Tlhlnks Auto tnmksCO/E&M trunk groupsTrunks per group DID trunk groups Trunks per group DID entries Entries per DID group Map pup assignments KeysetDSWRLF Secondarg call key stations per prhuystation Secondary tail keys per station iis 31o-127c 8 10 18447 184 11 184 :z20 8 10 16 b Ifuaingthrewiigitextenaion num~anexte.naionn~canbepr~edwithaponnd(#)tospeeddialprivateintercomcallstothestation. Or, a “4” (the default feature coda for ravaraa transfer) maybe entered before a station extension rumba or hunt group pilotnumber to qaickly reverse tramfar (pii up) calla Lam that station or hunt group. = Plualovcrflow * Asmanyasdesireduntilatotalof480forallhuntgroupsisreached c orunlimited f AsmanyPSdcSireduntilatotalof400forallDIDtrunLgroupsb Page l-8
INTER-TELPRACTICESIMX/GMX 256 INS’E4LLATION Lik MAINTENANCESPECIFICATIONS Issue 1, November 1994 CONTENTS SPECIFICATIONS1. Introduction .........................................................2-2 2.Cabling And The Main Distribution Frame (MDF)........................2-4 . Station Connections........................................... ..i.2-4 B. ‘Ihnk Connections...............................................2-5 3. Equipment Cabinet ..................................................2-6 . E&ipment Cabinet Description....................................2-6 B. Functional Description............................................2-6 . Environmental Requirements......................................2-8 D. System Power Supply............................................. 2-8E. Circuit Cards ....................................................2-10 4. Station Instruments..................................................2-21 . IMX 256 Keysets.................................................2-21B. GMX.256 Keysets................................................2-25 C.IMX 256 DSS/BLF Units..........................................2-27 D. GMX-256 DSWBLF Units..........................................2-28 E. Attendant Computer Consoles ......................................2-28 F. Single-Line Sets..................................................2-29 G. Off-Premises Extensions (OPXs)....................................2-30H. Playback Devices.................................................2-30 5. Additional System Equipment......................................... 2-31. Personal Computer (PC) For On-Site Or Stand-Alone/Remote Programming..................................................2-31 B.Programming PC And SMDR/SMDA Output Device Requirements......2-31 C System Battery Back-Up...........................................2-32 D. Additional Information............................................2-32 Page 2-l
SPECIFICATIONSIssue 1, November 1994INTER-TELPRAcTlcEsIMX/GMX 256 INSTALLATION & MAINTENANCE 1. INTRODUCTION 1.1This section of the manual describes the following 256 System hardware: -Cabling and the Main Distribution Frame (MDF) - Equipment Cabinet - Power Supply - Circuit Cards - Station Instruments - Additional System Equipment 1.2The 256 System has 16 slots available for station andtrunkcards.l%emarimumnumber of stations and trunk9 that can be installed&pen& on the number and typ of cards; stationinsmunents,aMww0 ~PP&mod&s used. For example, there could be as many as 184 trunks installed (using one Keyset Card [required], four Tl Cards [the maximum allowed], and 11 other- type trunk cards). Or, there could be as many as 256 sta- m tions (using a combination of digital keysets, 8-line IMX AIM keysets, and single-line sets).NOTE: Generally, one station instrument can be in- stalled on each available station circuit. However, thenew 84ine “dual-circuit” IMX AIM keyset has been specially designed so that two of these keysets can be in- stalled on a single circuit, if desired. Keyset Cards can be equipped with any combination of the various keyset models. 1.3The trunks and stations are controlled by the cir- cuit cards in the equipment cabinet. 1.4A wide variety of station instruments can be used on the Inter-Tel IMX and GMX-256 Systems, including: ,I IMX 256 Digital Station Instruments l Standard Digital Keyseta (also referred to as Stan- dard Digital Terminals) - display and non-displayl Executive Digital Keysets (also referred to as Executive Digital Terminals) - display only 0 Digital Direct Station Selection/Busy Lamp Field (DWBLF) units IMX 256 Analog Station Instruments l 24-Line AIM Keysets (display only) 0 0 0 0 0 0 0 0 0 0 12-Line AlM Keyseta (display only) 8-Line Dual-Circuit AIM Keysets (display only) 24-Line Keysets (standard and display) 12-Line Keysets (standard and display) 8-Line Keysets (non-display only) Attendant Computer Consoles DSS/BLF Units Enhanced Single-Line Sets (ESLSs) Single-Line Instruments (SLIs) Industry-Standard Single-Line, Dual-Tone Multi-Frequency (DTMF) Sets NOTE: With the proper software package, the Inter-Tel GX station instruments can also be installed on the IMX256 System. Refer to Appendix A in the back of the manual for complete information. GMX-256 Analog Station Instruments 0 ‘0 0 0 0 0 0 0 0 0l 0 0 Inter-Tel/DVK 24-Line Keysets (standard and dis-play) Inter-Tel/DVK 12-Line Keysets (standard and dis-play) Inter-Tel/DVK 8-Line Keysets (standard and dis- play) GMX 24-Line Keysets (standard and display) GMX 12-Line Keysets (non-display only) GX 24-Line Keysets (standard and display) Attendant Computer Consoles Inter-Tel/DVK Direct Station Selection/Busy Lamp Field (DSWBLF) Units (single or tandem) GMX DSWBLF Units (single only) GX DSWBLF Units (single or tandem) GMX Single-Line Instruments (SLls)GX SLIS Industry-Standard Single-Line, Dual-Tone Multi-Frequency (MMF) Sets NOTE: For more information on the GX and GMX sta- tion instruments, refer to appendixes Aand Bin the back of this manual. Page 2-2
INTER-TELPRACTICESlMX/GMX 256 INSTALLATION & MAINTENANCESPECIFICATIONSIssue 1, November 1994 1.5A wide variety of optional system equipment can also be installed, including: Off-premises extensions (OPXs) and OPXrepeaters, refer to pages 2-30 and 3-30. Playback devices, see pages 2-30 and 3-95. Output device(s) for the Station Message Detail Re- cording (SMDR), error recording, and Station Mes- sage Detail Accounting (SMDA) features, refer to pages 2-31 and 3-98. System battery back-up (uninterruptable power sup ply or standby power supply), refer to page 2-32. ?kro external music sources, refer to pages 2-10 and3-99.Power failure transfer equipment, refer to pages 2-11 and 3-30.Night switch equipment, refer to pages 2-11 and 3-30. General signaling devices, refer to pages 2-11 and3-30. External paging speaker equipment, refer to pages 2-6 and 3-98. Doorbox, refer to page 2-32.Multi-port voice mail equipment, refer to page 2-32. Facsimile machine, refer to page 2-32. Talkback speaker equipment, refer to page 2-32. Page 2-3
SPECIFICATIONSIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE 2.CABLING AND THEMAIN DISTRIBUTION FRAME (MDF) 2.10xwctions between the hnks, station instru- ments, external equipment, and the station and trunkcir- cuit cards are made at the MDF. The MDF is made up of industry-standard, 66Ml-SO-type terminal blocks and,if using Tl Cards, eight-conductor (RJ48C) modular jack assemblies. Bridging clips are used on all terminalblocks to complete the connections. As many as 17 blocks may be needed, including any combination of thefollowing: _l 0 0 I0 0 l-15 blocks for CO trunk terminations and Loop/ Ground Start Card (LGC) and/or Loop Start Card (LX) terminations. 1-15 blocks for DID trunk terminations and Inward Dialing Card (IDC) terminations. 1-15 blocks for E&M trunk terminations and E&M Card @MC) terminations.1-16 blocks for station cabling terminations and Digital Keyset Card (DKSC), Keyset Card (KSC orRX-D), Single-Line Card (SLC), and/or Inward Dialing Card (IDC) terminations. 1 block for optional system equipment terminations and ROM Central Processing Unit (RCPU) Card ter- minations. 2.2The MDF requires at least a 4 x &foot (1.2 x 2.4meter), @rich plywood backboard. (Depending onthe number of stations and trunks installed, a larger backboard may be necessary.) This will allow room tomount the terminal blocks, modular jack assemblies, and any optional peripheral equipment.A. SllATION CONNECTIONS 2.3For each keyset, analog DSS/BLF Unit, AttendantComputer Console, single-line set, and playback device, three-pair (24 AWG) twisted cable is run from the station location to the MDF. All station cables are terminated on blocks at the MDF and on six-conductor modular jack assemblies at the station locations. NOTE: It is recommended that three-pair twisted cable and six-conductor modular jacks be used for all station ConnectiOllS. This allows the various types of station in- struments to be easily interchanged if necessary. How-ever, if desired, ESLSs, SLIs, single-line DTMF sets, and playback devices can be installed using one-pair twisted cable and four-conductor modular jacks. 2.4Industry-standard, 25-pair telephone cable is used to connect the station blocks to their corresponding sta- tion cards. Female %-pin amphenol-type connectors on the cables attach to the male connectors on the station cards in the cabinet. 2.5To meet Part 15 of FCC Regulations, all station cables must be equipped with ferrite beads. ‘Iwo ferrite“split” beads (two half beads) are installed on each 25-pair cable just below the amphenol-type connector. The beads help to reduce electromagnetic interference (EMI) and radio frequency interference (RPI). NOTE: Each ferrite split bead, which is actually half ofa fall bead, is ordered individually (see REPLACE- MENT PARTS for the part number). Two split beads are required to form one complete bead.Page 2-4