Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESlMX/GMX 2% INSlXLLATlON & MAJNTENANCE14. 
A’ITENDANTS
14.1When the Attendants option is selected from the
Applications Menu window, the menu expands to show
the following choices:
Attendants...
Attendant’s Console
Alias Programming
DSWBLF Assignment
14.2Each of the options and the windows they access
are described in detail in the following pages. Program
planning sheets for attendant programming are 
inFigure5-27, 
be.ginning on page 5-228.A.
A-ANT’S CONSOLE (CONS)
14.3The 
window shown below allows you to save the
Attendant Computer Console database on a floppy disk
that can then be loaded into the console PC. This proce-
dure is not necessary if the console is equipped with a
modem for database downloads.
NOTE: The floppy disk must be formatted in the con-
sole PC to ensure that the console PC will be able to read
the data. 
If the programming PC and the console PC do
not have compatible disk drives, the data must be copied
onto the properly formatted disk using a third PC before
it can be used in the console PC. The following instruc-
tions assume that the console PC and programming PC
have compatible drives.14.4 
TOC~AD~DISK:
(1)On the Attendant Computer Console press the
Cl& SHlFlY, and X keys at the same time to
display the 
C:\OPTERM prompt.NOTE: The console will not be able to place or
receive calls during this procedure.
Insert the floppy disk into the console PC disk
drive. Type FORMAT 
A: and press RETURN.
When disk formatting is complete, remove the
floppy disk from the drive.Insert the floppy disk in the programming PC
disk drive.
Select the Attendant’s Console 
window (shown
below).Set the database destination by selecting the
Drive A:\ option button or selecting the Path op
tion button. If Path is selected, a text box appearsthat allows you to type the destination path
name. When you enter the path name, be sure it
ends with a backslash 
0).
Select the “Create Database” command button.The database is automatically loaded onto the
disk and the window shows “Percent complete”
to indicate progress.When the database has been loaded onto the
disk, select the Exit command button and re-
move the disk from the floppy drive.
Insert the disk in drive 
A: of the console PC.
At the 
C:\OFTERM prompt, type NEWDB andpress RETURN. The PC automatically copies
the data and restarts the Console.
When the “Station is Idle” prompt appears, the
console is ready for use. Remove the floppy disk
from the drive.Actions 
&tup Exit
r
Database Dest
0l Drive A:\
Format Desk1
loDrive I&\
loBth(7)
Page 5-132 
						

							INTER-TELPRACTICESIMx/GMx 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1. November 1994
&tions &tup Exit
Qu-rent Aliases
Enter the station to alias:
I
B.ALJAS PROGRAMMING (ALSS)
14.5The system intercom directory is stored in the
256 System database and transferred to the Attendant
Computer Console during database download. Aliases
can be assigned to extension numbers that have more
than one user or purpose so that they appear in the con-
sole directory more than once. For example, if two users
share a station, one name can be programmed as 
theuser
description for that station and the other name can be
programmed as an alias. If these two users also have a
special function, such as “customer service” that namecan also be programmed as an alias for that station.
There can be a total of up to 100 aliases programmed in
the system.
NOTE: Aliases will not appear in the IC directory that is
accessed by 
keysets. These aliases can only be viewed
on Attendant Computer Console stations.
14.6ENTER THE STATION TO ALU!& Select the
“Enter the station to alias” text box and enter the desired
extension number. (Or press F2 to display a list of sta-
tions then select the desired station.)
14.7AI&IS: For each alias to be programmed forthis
station, select the Alias command button. The following
window appears.
Qescription:
(ok) (cancel)l 
DESCRIPTION: Select the Description text box
and enter an alias of up to 20 characters.l
OK or CANCEL: Select the OK command button
to exit to the Alias Programming window. The sta-
tion appears in the Current Aliases list box. Or, selectthe Cancel command button to exit without pro-
gramming an alias.
Page 5-133 
						

							PROG-GIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 2!% INSTALLATION & MAJNTENANCE
14.8CURRENT ALIASES: To change or delete an
existing alias, locate it in the Current Aliases list box and
highlight it. Press the SPACE BAR. The following win-
dow appears.
&ws)\
( Delete J
(ok)l
ALTASKS: Move the highlight bar in the Aliases listbox to the alias you wish to change or delete. To
change the alias, press the SPACE BAR The follow-
ing window appears.
&scription:II I
[T) [cancel] 1
- DESCRIPTION: Select the Description text
box and edit or enter the alias (up to 20 charac-
ters).
- OK or CANCEL: Select the OK command but-
ton to exit to the Deleting Aliases window. The
alias appears in the Aliases list box. Or, select the
Cancel command button to exit without chang-
ing the alias.l
DELETE: To delete the highlighted alias, select the
Delete command button. The alias is removed from
the list.
0OK: When all changes or deletions have beenmade,
select the OK command button to return to the Alias
Programming window.
Page 5-134 
						

							INTRR-TRLPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
Actions @tup &it
QSS/BLF Keymap
Associated Keyset
Station Pick List
-,,, ,.;.. ‘;:. . . . . . . . ..A. .i‘.....:.:.:.:.:.:.:.:.:~~.:.:.:.:.:. . . . . . . . . . . . . . ::::::....: ; ; ; ; ; : : : ” : : :: : x ,:.:.:ok
:=:‘,..: .  .  ..___ ~:.:~.:.~.:?b.:.,:~:?:‘:‘:..,: . . . . . . ..I..................................... :.. . . . . . . . . . . . . . . . . . . . . . .._._.___.................................... . . . . . . . . . . . . . . . . ..
1002 01.03 ‘Station UndefinedI
1003 01.04 ‘Station Undefined
C.DSWRLF ASSIGNMENT (DSS)
14.9The 
window shown above can be accessed by se-lecting 
DWBLF Assignment from the Attendants
menu or by entering the DSS command. To prepare to
program the attendant stations, determine which cir-
cuits will be connected to 
DSWBLF Units, the stations
they will be associated with, and the stations that they
will access. A program planning sheet is in Figure 5-27
on page 5-228.I14.10 There can be a maximum of 50 
DSWLF-
equipped keyset stations on the system.l Analog 
XMX and DVK DSWBLF Units are pro-
grammed to be used with specific keysets, but are
not physically attached to the 
keysets. Each unit re-
quires separate cabling and a separate 
Keyset Card
@SC) circuit. For each DSS/BLFUnit installed, one
fewer 
keyset can be installed.I
0Digital DSWBLFUnits are comected to digital key-sets using a PC Data Port Module 
(PCDPM) at-
tached to the 
keyset. Up to four Digital DSVBLF
Units can be connected in series to one PCDPM.
14.11STATION PICK LIST: To assign a station cir-
cuit for 
DSS/BLF use, scroll through the Station Pick list
until the desired station is highlighted, and select it. The
following window appears which warns you that any
previous programming for the station (attendant, mes-sage center, etc.) will be erased. If you select OK, the
window shown on the next page appears. If you select
Cancel, the window shown above returns.
WARNING: Any references to the keyset selected byother devices due to certain designations (e.g. atten-
dant) will be eliminated.
(-T-j (F)14.12 
DSS/BLFz To change the key map and
associated 
keyset for an existing DSS/BLF station,
select the desired station in the DSWBLF stations list
box. A window appears as shown on the next page.
14.13DELETE DSS: To delete an existing DWBLFstation, highlight the desired 
DSVBLF station in the
DSS/BLF list box and select the Delete DSS/BLF com-
mand button.14.14 
EXIT When DSWBLP programming is
finished, select the Exit command button. Awindow ap
pears that asks “Perform Update to Database?” To update the database and exit to the Applications Menu,
select Yes. Or, select No to exit without saving any
changes. Select Cancel to return to the DSWBLF As-
signment window without updating the database.
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							PROGRAMMINGINTER-TELPRACTICESIssue 1, November 1994IMJ4GM.X 256 INSTALLATION & MAINTENANCE
Dgscription:.I
DSS/BLF &sociated Keyset
DSS/BLF Keymap
14.15DESCRlPTION: To assign a description of up
to 20 characters (such as Primary Att 
DSSl), select the
Description text box and enter the desired name.14.16 
DSWBLF ASSOCIATED KEYSET: To
assign or change the keyset that will be used in conjunc-
tion with this 
DSWBLF, scroll to the desired station in
the 
DSS/BLF Associated Keyset list box. The highlight
bar indicates the selected station.14.17 
DSS/BLF KEYMAPzTo assign or change the
key map that will be used in conjunction with this 
DSS/
BLF, scroll to the desired map in the 
DSS/BLF Keymap
list box. The highlight bar indicates the selected map.
Key maps are constructed in the Key Assignments win-
dow described on page 
5-44.
14.18OK: When programming is complete for this
DSS/BLF station, select the OK command button to re-
turn to the DSS/BLF Assignment window.
Page 5-136 
						

							PROGRAMMINGIssue 1, November 199415. 
STXI’ION MESSAGE DETAIL
15.1When Station Message Detail is selectedfrom
the Applications Menu window, the menu expands to
show the following options:
Station Message Detail...Call Cost
SMDA
SMDR
15.2Each of the options and the windows they access
are described in detail in the following pages. Refer toFigure 5-29 on page 
S-230 for a program plamting
sheet.
A.CALL COST FACTORS (COST)
15.3
Determine the daytime rates (in dollars per min-
ute) for the following types of calls. Use several tele-
phone bills 
from months with typical usage to calculate
the average cost per minute of each type of call. Record
the charges in dollars and cents 
from 00.00 to 99.99. You
may need to adjust the calculations later to more accu-
rately estimate actual call costs. (This program is to be
used as an estimate only; refer to page 4-114 in FEA-
TURES for details.)l
Local calls (defaults to .05)l
Seven-digit toll calls (defaults to 20)l
Ten-digit toll calls (defaults to SO)
0Operator-assisted and international calls (defaults to
1.00)l
Incoming calls (defaults to 0)15.4 Then, determine the discount rates for night/
weekend and evening calls. Record these as decimal
factors. For example: if the evening discount rate is
35%, the rate is 65% of the regular rate. So it would have
a factor of 0.65 times the day rate. The allowed range is
between 0.00 and 1.99. The defaults are 
.65 for evening
and 
40 for night/weekend.155
To access this window, select Call Cost from the
Station Message Detail menu or enter the COST com-
mand. The window appears as shown below.15.6 DAYTIME RATES IN DOLLARS PER
MINUTIA Select the individual text boxes and enter the
per-minute cost in dollars and 
cents for each of the call
cost types. The range is 0.00 to 99.99.15.7 MULTIPLICATIVE FACTORS: Select each
of the text boxes and enter the number that, when multi-plied by the daytime rates, produces the evening and
night rates for calls. The range is 0.00 to 1.99.
15.8EXIT: When call cost programming is Gnished,
select the Exit command button. 
Awindow appears that
‘asks “Perform Update to Database?” To update the data-
base and exit to the Applications Menu, select Yes. Or,select No to exit without saving any changes. Select
Cancel to return to the Call Cost window without updat-
ing the database.Actions 
setup Exit
Daytime Rates in Dollars per Minute
-Local call:I0.05Z-Digit Toll Call:
I0.20IO-Digit Toll Call:
I0.50
mratorhtemational Call:
I1.00Incoming Call:
I0.00Multiplicative Factors
Evening:
I0.65
Night and Weekend:I0.40
Page 5-137 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRAc!TIcES
IMX/GMX 256 INSTALLATION & MAINTENANCE
&tions setup Exit
r Qutpllt Port-1 [ Review Format )/
@J Serial1 aria12im)Reporting Interval 
-Attendant Only
Daily
WeeklyMonthly
(clear SMDA Data]
Diy of Month:
cl
Time of Day:
Day of 
Wgek~~B. SMDA
15.9The window shown above is available in Ex-
tended software only and can be accessed by selecting
SMDA from the Station Message Detail menu or by en-
tering the SMDA command.15.10 Determine the following information for the
station Message Detail Accounting (SMDA) reports:l
Output Port: Select the desired output port for the
SMDA reports (serial port one or two).l Reporting Interval: Determine how often the
reports will print (daily, weekly, or monthly). If
monthly, select a day of the month for the report to be
printed. (Note that if you select the 
31st, reports will
not print in months that do not have 31 days; for 
end-
of-the-month printing, 
12:OlAM on the iirst may be
a better choice.) Select the time of day that the re-
ports are to be printed. Ifweekly, select the day of the
week the report is to be printed. If desired, select “at-
tendant only” to have 
SMDAreports generated only
through the attendant’s station (using the Attendant
SMDA Report feature code 
- 025).
0Format: The following types of reports are avail-
able. Refer to page 4-115 in l%AWRl% for sam-
ples of the reports.
Account Code Reports
Summary Reports
System Wide
Tenant
Tenant/Department
Detailed Reports
All Users in 
TenaWDept. Groups
Top System Users
Top Users by Tenant
Top Users by 
TenantDept. Group
Rank by Total Cost
Rank by Total Duration
Rank by Total Number of Calls
Select Device Reports
Reports can be generated for selected trunks
or
stations that show total number, duration,
andcost
of calls15.11 OUTPUT PORT: Select the desired output
port for the SMDA reports by selecting the appropriate
option button (serial port one or two).
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							INTER-TELPRACTICESIMX/GMX 256 lNSTALLATIoN & MAINTENANCEPROGRAMMINGIssue 1. November 1994
15.12 REPORTING 
INTERVh Determine how
often the reports will print by selecting the appropriate
option button. Depending on the interval chosen, items
to the right of the box will change 
from black to gray.
15.13DAY OF MONTHz If Monthly was selected in
the Reporting Interval 
box, you must select a day of the
month for the report to be printed. Note that if you select
the 
31st, the report will not print in months that do not
have 31 days; for end-of-the-month printing, 
12~01 on
the first day may be a better choice.
15.14
TIME 
OF DAY If Daily, Weekly, or Monthly
was selected in the Reporting Interval box, select the
Time of Day text box and enter the time, in international
24hour time (i.e., 9PM is 21:00), that the reports are to
be. printed.
15.15
DAY OF WE- If Weekly was chosen in the
Reporting Interval box, select the day of the week 
there-portistobeprintedonbymovingthehighlightbartothe
desired day.
15.16CLEAR SMDADATA: If you wish to have theSMDA data cleared 
from memory, select the Clear
SMDA Data command button.
15.17PRINT REPORT: To print a report immedi-ately, select the Print Report command button. An
SMDA report is sent to the output port.15.18 REVIEW FORMAT: To determine the in-
formation that is included in the SMDA report, select
the Review Format command button. The window on
the following page appears.
15.19EXJX When SMDA programming is fhtished,
select the Exit command button. 
Awindow appears that
asks “Perform Update to Database?” 
Toupdate the data-
base and exit to the Applications Menu, select Yes. Or,select No to exit without saving any changes. Select
Cancel to return to the SMDAwindow without updating
the database.
Page 5-139 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
El&count Code Reports
qClear Account Code Data
Following Report
- Summary Reports-
wSystem-xide Report
wTenant Report
wTenant/Qept. Report
Selected 
Dexice Reports-
All Users in Tenant/Dept. Groups
Top System Users
loTop Users by Tenant
0-Top Users by Tenant/Dept. Groupcl
Rank b Total Cost
n Rank by Total Duration
[ 1[ Rank by Total Nuaber of Calls
I-
Top ‘N’ Users per Report:u
Clear StationAhmk/Hunt Data Following Report
15.20 ACCOUNT CODE REPORTS: To activate
SMDA reports that are sorted by account code, select
theAccountCodeReportscheckboxtoplaceanXinthe
box. To remove the X and disable the reports, select the
box again.15.21 CLEAR ACCOUNT CODE DATA FOL-
LOWING REPORT: (This prompt is gray unless
Account Code Reports have been enabled.) If you wish
to have the memory cleared each time an account code
report is printed, select the Clear Account Code Data
Following Report check box to place an X in the box. To
allow data to accumulate from report to report, remove
the X by selecting it again.
15.22DEBUIXD REPORTS: If you wish to acti-
vate any of the detailed reports, select the appropriate
check boxes to place 
Xs in those boxes. If you select any
of the Top Users options, you must also select ranking
option(s) for them and indicate in the Top ‘N’ Users Per
Report text box, how many users you wish to track.I15.23 CLEAR 
STXI’ION/TRUNWHUNT DATA
FOLLOWING REPORT: If you wish to have all sta-
,. .
tion, trunk, and hunt group data cleared after each re-port, select the Clear 
Station/Tiunk Data Following
Report check box to place an X in the box. To allow data
to accumulate 
fiomreport to report, remove the X by se-
lecting it again.I
15.24 SUMMARY REPORTS: Select the desired
summary reports by marking the appropriate check
box(es). System-wide reports give call information for
the entire system. The tenant report prints information
separately for each tenant group. And, the tenant/de-partment report provides call information for depart-
ments within each tenant group.
15.25SELECT DEVICE REPORTS: To select the
stations, hunt groups, and/or trunks that will be repre-
sented in the Selected Device report(s), select the appro-
priate command button. The resulting windows appear
on the next page.I
15.26OK: When all SMDA formatting is complete,
select the OK command button to return to the 
Sh4DA
programming window.
Page 5-140 
						

							INTER-TELPItAcTICEsIMxlGMX 256 INSTALLATION & MAINTENANCE
PROGRAMMINGIssue 1. November 1994Selected Device Reports Windows
5.27STATIONS or HUNT GROUP!& To assign
he stations or hunt groups that will be included in theelected Stations report, select the Stations or Hunt
iroups command button (shown on the preceding
age). The following window appears.Include
1001 01.02 -station undefined
[CJ
100201.03-StationUndetined100301.04‘StationUndefined
100401.05‘StationUndefined
IExclude
1009 02.02 ‘Station Undefined
1010 02.03 ‘Station Undefined
INCLUDE or EXCLUDE: To include a station or
hunt group, locate the desired station on the Exclude
list and select it by pressing the SPACE BAR, it will
automatically move to the Include list. To remove a
station from the list, select the station in the Include
list to move it to the Exclude list.ALL or 
NONE: To include all stations or hunt
groups in the list, select the All command button. To
exclude all stations, select the None command but-
ton.
OK or CANCEL: When the lists appear as desired,select the OK command button. To exit 
from the
window without saving changes, select the Cancel
command button. The SMDA programming win-
dow returns.
SORT: To sort the stations or hunt groups and listthem numerically by extension number or circuit
number, or alphabetically by name, select the Sort
command button. The following window appears.
Choose the desired sorting method by selecting thecorresponding option button. Then select the OK
command button. When the list returns, the list box
will show the stations or hunt groups in the selectedorder. To exit without changing the sorting method,
select the Cancel command button.I
- Ordering0
@ By Extension(710By Circuit
0By 
&me
15.28TRUNKS: To program the trunks that will be
included in the Selected Trunk report, select the Trunks
command button (shown on the previous page). The fol-
lowing window appears.
IncludeExclude(All)
[-Xi--)l INCLUDE or 
EKCLUDE: To include a trunk,
locate it on the Exclude list and select it by pressing
the SPACE BAR; it will automatically move to the
Include list. To remove a trunk 
from the list, select
the it in the Include list to move it to the Exclude list.
0 ALL or NONE: To include all trunks in the list,
select the All command button. To exclude all lines,
select the NONE command button.
0OK: When the trunk lists appear as desired, select
the OK command button to return to the 
SMDApro-
gramming window.
Page 5-141