Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							JNTER-TELPBACTICESIMXGMX 256 INSTALLATION 81 MAINTENANCEFEATmm3Issue 1, November 1994
14. PLACING CALLS ON HOLD
14.1There are several ways to place intercom and
outside calls on hold. While on hold, the caller hears
music (if equipped). There are five hold applications in
the 256 System:Individual hold places the call on hold at one sta-
tion. It can then be picked up directly at that station
or it can be picked up at another station using the Re-
verse Transfer feature.System hold places the call on hold so that it can
then be picked up directly at any keyset station that
has an individual trunk key for the associated trunk
or at the station 
that placed it on hold using the indi-
vidual trunk key or call key. (Single-line set users
cannot place calls on system hold or pickup calls al-
ready on system hold.) Attempting to place a confer-
ence on system hold will place the caller(s) on indi-vidual hold. Intercom calls cannot be placed on
system hold.Consultation hold allows a single-line set user to
pause during a call, use other system features, and
then 
return to the caller by pressing the FLASH key
(hookflashing). If a single-line set user attempts to
hang up after placing a call on consultation hold, the
call recalls the station.
Call splitting allows a station user to place two ormore calls on individual hold and then easily split
between the calls.Skate-to-hold, if enabled in the database, allows
keyset users to place calls on individual hold when
another key is pressed during a call (instead of press-
ing the HOLD key). When the system is in the de-fault state, pressing another key 
disconnects calls
(skate-todiscomtei.
14.2If an outside call remains on hold until the Holdtimer expires, it recalls the station. If it is still unan-
swered when the Recall timer expires, it recalls the sta-
tion’s attendant. If the attendant does not answer the re-
call before the Abandoned Call timer expires, the call is
disconnected by the system. (If the station does not have
an attendant, or the system is in night mode, the call re-calls the station that placed it on hold until the Aban-
doned Call timer expires and the call is disconnected.)
Intercom calls do not recall the attendant.NOTE: 
Keyset users can avoid the Hold timer by
muting the microphone during a call instead of placing
the call on hold. If this is done, the caller will not hear
music-on-hold and will not recall the station.
A INDIVIDUALHOLD
14.3 To PL4CE AN INlZRCOM OR OVlSLDE CALL ON
IivDMmJAL HOLD:
(1)
(2)
14.4
While on the call:
Keys& Ress the HOLD key (or press the SFCL
key and enter the Individual Hold feature code
- 336). You hear intercom dial tone and the callkey, individual trunk key, or 
IC key flutters.
NOTE: If the system is programmed with the
skate-to-hold option, pressing another key will
place the call on hold.
KSLS: Press the HOLD key. You hear intercom
dial tone.
SLI:PresstheFLASHkey(hooknash).Pressthe
HOLD key or enter the Individual Hold feature
code (336). You hear intercom dial tone.Other Single-Line Sets: Hookflash and enter
the Individual Hold feature code (336). You hear
intercom dial tone.
Hang up or place another call.
Keyset: Lift the handset. Ress the fluttering IC
key for intercom calls, or press the fluttering callkey or individual trunk key (or the ANSWER
key) for outside calls.
Single-Lime Set: Lift the handset and press the
HOLD key or enter the Individual Hold feature
code (336).B. 
SYSTJZM HOLD
NOTE: Intercom calls cannot be placed on system hold.
If you attempt to do so, you will hear reorder tones.145
(1)
(2)
14.6
ToPLACEANOUlSDECXLLON.SXXEbfHOLD:
While on a call, press the SPCL key and enter the
System Hold feature code (335). You hear inter-
com dial tone and the associated call key or indi-
vidual trunk key flutters.
Hang up or place another call.
At any 
keyset that shows a fluttering individual
trunk key for the call or at the station that placed
the call on hold that shows a fluttering individual
trunk or call key, lift the handset and press the
fluttering key.Page 4-67 
						

							FEA-Issue 1, November 1994INTER-TELPRACTICESlMX/GMX 256 INSTALLATION % MAINTENANCE
C. 
CONSIJLTATION HOLD
14.7 
To USE CONS-ON HOW (SINGLE-Llm SETS
ONiyk
(1)While on a call, press the PLASH key (hook-
flash) to place the call on 
uxrsultation hold. You
hear two short tones followed by dial tone.
(2)You can call another station or enter a feature
code. If you attempt to access an outgoing trunk,
you will hear reorder tones.
NOTE: If you hang up while the call is on con-sultation hold, the call will immediately recall
your station. If you hang up after dialing an
extension number, the call will transfer to that
station.(3)Return to the caller on hold by pressing the
FLASH key (hookflashing).D. 
CALLSPLITI’INGNOTE: The feature code named 
Keyset Call Splitting
(338) is used only in the Call Transfer feature. To split
between calls on individual hold, use the following pro-
cedure. Refer to the call transfer instructions on page4-70.
(1)
(2)
(3)
(4)
14.9
(1)
(2)
When two or more calls are on hold, access the
first call on hold by pressing the fluttering call
key, individual trunk key, or IC key.If the system is programmed to place calls on
hold when another key is pressed, skip this step.Place the call back on hold by pressing the
HOLD key (or pressing the SPCL key and enter-ing the Individual Hold feature code 
- 336).
You hear intercom dial tone and the key flutters
again.
Acuss the next call by pressing another flutter-
ing call key, individual 
trunk key, or the IC key.
Steps 2 and 3 can be repeated as desired.
SiWGLE-L&E SET CALL SPLlllTNG:
Place one or more calls on hold:
ESLS: Press the HOLD key for each call.
While on the last call, go to the next step.SLI and Other Single-Lime Sets: Press the
FLASH key (hookflash). Then press the
HOLD key or enter the Individual Hold fea-ture code (336) for each call. While on the
last call, go to the next step.
While on the last call, when you are ready to splitbetween calls on hold, press the 
FLASH key
(hookflash) and enter the Call Splitting feature
(3)
(4
code (337). That call is placed on hold and you
are connected to the first call that was placed on
hold in the first step.
Press the 
FLASH key (hookflash) and enter the
Call Splitting feature code (337) every time youwish to be connected to the next holding call.
The current call returns to the end of the list.
After pressing the PLASH key, wait at least 2 se-
conds before pressing it again.
Hang up to 
disconnect the current call and cancel
call splitting. You can then place or receive calls
or return to any remaining calls on hold by lifting
the handset and pressing the HOLD key (or en-
tering the Individual Hold feature code 
- 336).E. HOLDRECALL
14.10
To Ah’SlWR AHOW RECALL
When you hear a repeating signal of four tonesand a pause (display shows HOLD RECALL
PROM RX XXX [or user name] or GP #XX [or
group name]), lift the handset. Single-line sets
are automatically connected; 
keyset users may
need to press the flashing call or individual trunk
key.
F’. MICROPHONE MUTE
143Whether handsfree or using the handset, you
can temporarily turn off your microphone while on a
call. The call is still connected; you can hear the otherparty, but they 
cannot hear you. Since the call is not
placed on hold, no timer is activated. The MUTE key is
lit when the microphone is muted; the light will go off
when you press the 
MUTF, key to re-enable the micro-
phone.
14.12If you press the MUTE key while speaking to an
off-hook voice announce caller on the speakerphone,
the handset microphone will be muted and the caller onthe handset will not hear the 
OHVA call. When you
press MUTE again, the handset microphone is 
re-en-
abled.14.13
hiUlWG l7fE KEYSh’TbflCROPIiOhE
(1)To temporarily turn off your microphone while
on a call, press the 
MUTE key (or press SPCL
and enter the Microphone Mute On/Off feature
code 
[314]). The MUTE key is lit. Zf off hook donot hang up (unless you press the SPKR key
first).
(2)Press the lit MUTE key or enter the feature code
to turn the microphone on. The MUTE key goes
?Off.
i
Page 4-68 
						

							JNTER-TELPRACIICESIMX/GMX 256 IN!3TALLATION % MAINTENANCEFEATURESIssue 1, November 1994
15. CALL WAITING
15.1While a station is in use, incoming intercom and
outside calls camp on until the busy station is available.
The busy party hears a single camp-on tone every 15 se-
conds (unless the Camp-On Tone timer is changed or
camp on tones are disabled at the station). Three station
prqgmmmiq~ flags allow camp-on tones to be enabledor disabled for incoming intercom and outside calls,
E&M calls, and/or DID calls.
15.2 TORESR2~TOAW~GCUSLNGAKEKShX:
If, while on a call, you hear a single camp-on tone and
see the IC key or a call key or individual trunk 
key flash-
ing fast, you have a call waiting. (Display 
keysets show
CALL RINGING IN ON GRP ##XX [or group name] or
INTERCOM CALL FROM 
EX XXX [or user name] or
F.X XXX [or user name] TRANSFER FROM EX Xxx[or user name] or XXX RECALL FROM XXX each
time you hear the tone.) Do one of the following:
(1)
If you wish to end the cumznt call, hang up. A
waiting outside call rings as an incoming call; an
intercom call rings as a private call. Answer as
usual.
Ifyou wish toplace the current call on ho& press
the HOLD key (or press the SFCL key and enterthe Individual Hold feature code 
- 336). The
call or individual trunk key or IC key flutters (un-
less an intercom call is camped on; the IC key
flashes fast until the camped on call is picked up,
then the IC key flutters). Access the waiting call
by pressing the flashing call or individual trunk
key or IC key.
(2)To return to the holdii 
call: Press the flutter-
ing individual trunk key, call key, or IC key.
15.3 IVRES~NDTOACALL WAITWGUSLVGAS
SET..
When you hear a single camp-on tone every 15 seconds
while you are on a call, another call is waiting. Do one of
the following.(1)
If you wish to end the current call, hang up. The
call rings at your station. Lift the handset.
If you wish to place the current call on ho4 dothe following. You will be connected with the
waiting caller.
ESLS: Press the HOLD key. You are con-
nected with the waiting caller.SLI and Other 
Single-Line Sets: Ress theFLASH key 
(hookflash), Then the HOLD
key or enter the Individual Hold feature code
(336). You are connected with the waiting
caller.
(2)To return to the first call on hold:
If you wish to end the cum call, hang up. Re-
turn to the holding call by lifting the handset and
pressing the HOLD key or entering the Individu-
al Hold feature code (336).
If you wish toplace the cummt call on hold and
connect with the original call:
ESLS: Press the HOLD key twice.
SLI and Other Single-Lime Sets: Ress the
FLASH key (hookflash). Then the HOLD
key or enter the Individual Hold feature code
(336) twice.15.4 
To MOVE A CQMPED-ON INTERCOM CALL TO
DO-NOT-DISTURB:
While on a call, you hear call waiting signals:
Keyset: Ress the DND key or enter a Do-Not-
Disturb feature code (370 or 372). The DND key
lights. The intercom caller is no longer camped
on and receives do-not-disturb indications.Single-Line Set: 
Press the FLASH key (hook-
flash) and enter a Do-Not-Disturb feature code
(370 or 372). The intercom caller is no longer
camped on and receives do-not-disturb indica-
tions. Ress the FLASH key (hookflash) again to
return to the current call.Page 4-69 
						

							INTEK-TKLPRACTICESIMWGMX 256 INSTALLAT.tON & MAINTENANCE
16. CALL TRANSFER
16.1There are several feature codes for transferring
intercom and outside calls to other stations or to outside
telephone numbers. The call transfer options are as fol-
lows:
0Tkansfer CO call: You can transfer outside calls to
another station or to an outside telephone number.
0lhnsfer intercom call: Intercom calls can be trans-
ferred to another station or to an outside telephone
number.
0Wansfer to hold: Either intercom or outside calls
can be transferred to another station and placed on
hold using this feature.
16.2In addition, transfer-to-park locations can be set
up by the installer. A transfer-to-park location is a sta-tion circuit with an extension number that is not
equipped with a station instrument. Calls can be trans-
ferred to these locations and then reverse transferred by
any station user. If all station circuits are equipped, you
camtot assign a transfer-to-park location.A. 
TRANSFEKTOANKKTENSIONNUMBER
16.3TOlRANSFERACXLLTOAN,5XlENSIONNU..ER:
(1)Keys&
If on an outside cay press the XFR key (or press
the SPCL key and enter the Transfer CO Call fea-
ture code
- 345). You hear intercom dial tone.
If on an intercom call, press the SFCL key andenter the Transfer Intercom Call feature code
(346). You hear intercom dial tone.Single-Lie Set: While on a call, press the
FLASH key (hookflash). You hear two short
tones followed by intercom dial tone.
(2)Dial the desired extension number or press aSPD/BLF key. The number can be a station ex-
tension number, 0 for the attendant, a hunt group
pilot number, the voice mail system access num-
ber, or a transfer-to-park location number.
a.
lkansfer to a station that is forwarded to
voice mail: You hear repeating double tones
and the display shows 
DEST FORWARDED
To VOICE MAIL. You can then hang up to
complete the transfer, or return to the caller
on transfer hold by doing one of the follow-ing:
For an outside or intercom call, 
Fess the
XFR key twice (or press the SPCL key once
and enter 
theTransfer Call feature code [345]twice).
b.C.
d.
(3)
For an outside call, press the call key or indi-
vidual trunk key.
‘hnsfer to voice mail: You hear a single
tone and the system waits for you to enter themailbox number (display shows ENTER
VOICE MAILBOX 
#). Enter the desired
mailbox number.
If you do not enter a mailbox number befoE
you hang up, the 
caller will be connected to
the voice mail unit and must enter the mail-
box number after listening to the introducto-
ry voice prompts.
If the system is checking for a valid mailbox
number and you 
enter a valid m&box num-
ber; the transfer is completed to voice mail
(display shows CALL TRANSFERRED 
To
VOICE MAIL).
If the system is checking for a valid mailbox
number and the number you 
entered is inval-
ici, you hear reorder tones (display shows IN-
VALID MAILBOX 
NUMBER ENTERED)
and you must enter the correct number.
If the system is not checking for a validmail-
box rwmbex hang up to complete the transfer.
lhnsfer-to-park If transferring to a trans-
fer-to-park location, hang up to complete thetransfer, or transfer the call to hold as de-
scribed in the second part of step 5. Then
page the desired party and anuounce the call.
The party must reverse transfer the call. Note
that if the call is not answered, it will 
recall
your 
station if transferred directly or will re-call the called transfer-to-park location’s
attendant if transferred to hold.
mnsfer to a hunt group: If transferring the
call to a hunt group, the transfer is automati-
cally completed when you dial the pilot num-
ber. Hang up.
If desk@ wait for an answer and announce the
call. One of the following occurs:
a.If the call is accept& go to the next step.
b.If the call is reficsecl, return to the caller:
Keyset: Do one of the following:
For an outsiak or intenzom call, press the
XFR key twice (or press the SPCL key
once and enter the Transfer Call featurecode 
[345] twice).
For an outside call, press the call key or
individual trunk key.
Page 4-70 
						

							INTER-TELPRACTICESlMX/GMX 256 INSTALLATION & MMNTJDIANCEFEATURESIssue 1, November 1994
Single-Line Set: press the FLASH key
@ookflash) once to disconnect the call (or
wait for the other party to hang up). Then
press the PLASH key again (hookflash) to re-
turn to the caller on transfer hold.c.
If the station is busy or then? is no answer:To return to the caller: Refer to step b
above.To try another station: press the XFR key
(or press the SPCL key and enter the Transfer
CO 
feature code -345, or the Transfer Inter-
com feature code
- 346) and dial another
extension number.To complete the transfer: Skip to step 5.
Then page the party to amtounce the transfer.
(4)(KEYSETS 0NL.v If it becomes necessary to
@it between the called party and the caller
waiting to be tran$& you may use the Key-
set Call Splitting feature code as follows:
a.Press the SPCL key and enter the Keyset CallSplitting feature code (338). The station
waiting to receive the transfer is placed on
hold and you are comtected to the party wait-
ing to be transferred.b. Press the SPCL key and enter 338 again to
speak to the station user waiting to receive
the transfer and place the party to be trans-
ferred on hold.
c.Hang up to complete the transfer.
(5) To disconnect and complete the transfer:
Hang up, press another call key, or press the IC
key 
to complete the transfer. The call will ring at
the station. (Receiving station’s display showsXXX 
TRANSFER PROM XXX or GRP #XX
TRANSFER FROM XXX.) If the station is busy,
the call camps on and sends call waiting signals.To transfer the call to hold 
(KEYSETS
ONLY): Ress the HOLD key (or press the SPCL
key and enter the Individual Hold feature code
- 336) to place the call on hold at the called sta-
tion. The call will not ring or send call waiting
signals until the Hold timer expires.To transfer the call to hold, then make a page
(KEYSETS ONLY): Ress the PAGE key. The
call will automatically be transferred to hold at
the called station and you will be connected tothe paging network. Enter the desired paging
zone code and make your announcement before
the Paging timer 
exPires.
B.TRANSFER TO HOLD
16.4
Acalltransferred to hold at a station does not ring
or send a display message while holding. After the Hold
timer expires, the station rings or sends call waiting sig-nals. Also, calls transferred to hold do not recall the
transferring party; they recall the receiving party’s
attendant if unanswered after the Hold and Recall timers
expire. Besides the Procedure listed below, 
keyset users
have an alternative method for transferring calls to hold;
refer to step 
5 in the Previous procedure.
l&5
0)
(2)
(3)
(4)
16.6
lVllUNS~ACAUlOHOLV:
Keyset: While on a call, press the SPCL key and
enter the Transfer To Hold feature code (347).
Single-Line Set: While on a call, press the
PLASH key (hookflash) and enter the Transfer
To Hold feature code (347).
Dial the desired extension number.
If desireri, wait for an answer and announce the
call.
Hang up to complete the transfer.
TOPICKUPAG4LLlX4TW~llUNSi?ERRWTOHOLk-
If a call was transferred to hold at your station:
Keyset: When your IC key or a call key or indi-
vidual trunk key is fluttering, lift the handset and
press the fluttering key (or the ANSWER key for
an outside call). You are 
conuected to the caller.
Single-Line Set: Lift the handset and press the
HOLD key or enter the individual Hold feature
code (336). You are connected to the call.c. 
TR4NsFERREcALLs
16.7If an outside call is transferred to another station
and is not answered before the Transfer-Available or
Transfer-busy timer expires (and if it was not transferred
to hold), the call recalls the transferring station and rings
until the Recall timer expires. If still unanswered afterthe Recall timer expires, it recalls the transferring
party’s attendant. If the attendant does not answer be-
fore the Abandoned Call timer expires, the call is dis-
connected by the system. If the transferring station has
no attendant, the call recalls at the transferring station
until the Recall and Abandoned Call timers expire and
the call is disconnected by the system. Transferred inter-
com calls will not recall the transferring station or the
attendant.16.8 
TOANSEERAlXANSFERREChLL:
Keyset: If you hear a repeating signal of four
tones and a pause (display shows GRP #XX [orPage 4-71 
						

							FEATURESIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSlALLATION & MAINTENANCE
groupname]lWXLLPROMHXXXX[oruser
name]), lift the handset. Press the medium-flash-
ing call key or individual trunk key, or press the
ANSWER key if the call is not automatically
connected.
Single-Line Set: If you hear a repeating signal of
four tones and a pause, lift the handset. You are
immediately connected.D. TRANSF’ERTOANOUTSIDENUMBRR
OR E&M DESTINATION
NOTE: There may be some reduction in voice volume
when an outside call is transferred to an outside tele-
phone number depending on the quality of the trunks 
be-
ingused.
16.9When a loop start trunk is being used by either
outside party, the duration of an outside call that is trans-ferred to outside telephone numbers is limited by the
Unsupervised CO timer. When this timer expires, the
outside parties hear a burst of dial tone. They may then
press any 
MMF key (before the SL Set Dial Initiation
timer 
expires) to reset the timer. Ifthe timer is not reset,
the unsupervised call recalls the primary attendant. Ifthe attendant does not answer the recall before the
Abandoned Call timer expires, the call is disconnected
by the system.
NOTE: While this system is designed to be reasonably
secure against CO trunk misuse by outside callers, there
is no implied warranty that it is invulnerable to unautho-
rized intrusions. 
Ifthe central office does not provide su-
pervision and disconnect the call when one party hangs
up, it is possible for a caller to remain connected to a CO
trunk circuit. If this 
happens, and the caller begins dial-
ing, the call could be placed through the 256 System and
would then be billed to the system’s owner. The system
cannot check this type of call for toll restriction and may
not register the call in 
SMDR This problem could arise
when a call is connected to a station, when a call is in an
unsupervised conference, when a call is forwarded or
transferred to the public network, or when DISA is used
for placing outgoing calls.
16.10TO TRANaSFER A CALL TO AN OUlXWE lELEPHOh?E
NUAUBM:(1) 
Keyset:
while on an outside cult press the XEX key.
Or press the SPCL key and enter the Transfer
CO Call feature code (345).
While on an intenzom ca11, press the SPCL
key and enter the Transfer Intercom Call fea-
ture code (346).Single-Line 
Seti While on a call, Press the
FLASH key (hookflash) and enter the Transfer
CO Call feature code 
(345) or the Transfer Inter-
com Call feature code (346).
(2)Select an outgoing trunk group or E&M trunk
group, and continue to the next step. If you hear a
busy signal, select another trunk group or camp
on and wait for a trunk. or, return to the caller as
follows:
Keyset: Press the fluttering call key or individu-
al trunk key for an outside call; for an outside or
intercom call, press the 
Xl% key twice (or press
the SPCL key once and enter the Transfer Call
feature code 
[345] twice).
Single-Line Set: Press the FLASH key (hook-
flash) twice.
(3)Zfusing an outgoing truk Dial the desired tele-
phone number.
Zf using an E&U trunk Do one of the following:
Zf you hear ringing wait for the other tele-
phone system to answer. Depending on how
the call is answered, ask to be transferred to
the desired station or outside telephone num-
ber or dial the extension 
number or trunk ac-
cess code.
Zf you hear dial tone and wish to transfer the
call to an extension number on the other tele-phone system, dial the desired extension
number.
Zf you hear dial tone and wish to transfer the
call to an 
outside telephone number, dial the
other telephone system’s trunk access code
and the desired telephone number.
One of the following occurs:a. Zf 
an.swe& announce the call. Hang up,
press another call key or individual trunk key,
or press the IC key to complete the transfer.b. 
Zfthenumberisbusyorthe~isnoanswqre-
turn to the caller as described in step 2.c. Zf you hear 
wpeating reorder tones; you
dialed a restricted telephone number. Return
to the caller as described in step 2.
Page 4-72 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & lMMNTRNANCEIssue 1, Novfz
17. REVERSE TRANSFER AND GROUP
CALL 
PIcKalP
17.1Calls ringing or recalling at a station, a hunt
group, or a transfer-to-park location can be picked up at
any other station, using these features. Calls on hold can
also be picked up from stations and from 
transfer-to-
park locations.A. REVERSETRANSF’ER
17.2If more than one call is ringing or holding at the
station, a priority list determines which call is reverse
transferred. Calls are selected in the following order,
and if more than one call of the same type is at the sta-
tion, the calls are picked up in the order they were re-ceived:
1. Outside calls
a. direct ring-in calls
b. transferred and camped-on callsc. recalls
d. calls on individual hold
2. Intercom calls
a. ringing calls (incoming, transferred, orrecalling)
b. holding calls
173 
ToRhTERSE lRAhWER A CALL FROM A SZ4lTON OR
lHE lRAhWER-m---ON:
(1)Lift the handset and enter the Reverse Transfer
(Call Rick-Up) feature code (4). You hear a prog-
ress tone.
(2)Dial the extension number of the station where
the call 
ia ringing or holding.
(3)Keyset: If the system is not programmed for
direct connection of reverse tran#ened calls,press the flashing call, individual trunk, or IC
key for a ringing call, or press the fluttering call,
individual trunk, or 
IC key for a call on hold. (Foroutside calls that are ringing or holding, the
ANSWER key may be used instead.)Single-Line Set: You are automatically con-
nected to the caller.
(1)To pick up a call that is ringing or holding at an-
other station, lift the handset and dial the exten-sion number of the station where the call is ring-
ing or holding.
(2)Press the XFR key (or press the SFCL key and
enter the Transfer CO Call feature code 
- 345).
(3)Ifthe system is notprogramnd to automatically
connect reverse 
transfbwdcalls, press the flash-
ing or fluttering call, individual trunk, or IC key.
(For outside calls that are ringing or holding, the
ANSWER key may be used instead.)Ii.GROUP CALL PICK-UP
17.5A call ringing in to a hunt group or one of its sta-
tions can be picked up at any other station. Users can en-
ter the Reverse Transfer feature code (4) and dial a hunt
group’s pilot number to pick up a call that is ringing in to
the hunt group’s pilot number or to any station within
that hunt group.
17.6The system follows the priority list shown below
to determine which call is picked up. The system fol-
lows the hunt group list (always beginning with the first
station on the list) to check each station in the hunt group
and then the overflow station for one type of call at a
time. If there is more than one call of the same type at the
selected station, the call that was received by the station
first is picked up. Camped-on calls, holding calls, and
queue callbacks cannot be picked up.1. Ringing outside calls
a. direct ring-in calls
b. transferred calls
c. recalls
2.Ringing intercom calls (incoming, transferred,
or recalling)17.7 
To PICKUPACALL lFL4TISRLVGLUGATAHlLVl’GROUP:
NOTE: This feature 
cannot be performed using the
XFR key.
(1)Lift the handset and enter the Reverse Transfer
feature code (4). You hear a single progress tone.(2) Dialthepilotnumberofthehuntgroupwherethe
call is ringing.
(3)Keysek If the system is programmed for direct
connection of 
reverse transfer& callq you are
immediately 
connected.lf mc, press the flashing
call or individual trunk key or IC key.Single-Line Set: You are automatically con-
nected to the call.Page 4-73 
						

							INTER-TELPRACTICESlMX/GMX 256 INSTAUATION & MAINTENANCE
18. CALL PRIVACY AND PRIVACY
RELEASE
18.1Call privacy restricts voice channel access to one
station at a time. When a voice channel is selected, no
other station user 
can gain access to the channel. How-
ever, access to and control of a channel can be passed to
another station using the Conference or Transfer fea-
tures.
18.2In addition, the database contains an installer-
programmable option that can be set to enable call pri-vacy on all trunks or to allow 
keyset users to join an
ongoing call by pressing the lit individual trunk key (see
PROGRAMMING, page 5-54). Single-line set users
cannot join calls, but keyset users can join a call that
involves a single-line station. When the system is in the
default state, calls on all 
tnmks are private and any user
attempting to access a busy trunk will hear busy tones.
18.3When the Privacy Release feature is enabled, any
keyset user may join an ongoing outside call by lifting
the handset (or pressing the SPKR key) and pressing the
lit individual trunk key 
(cannot use a call key or trunk
group key). Exceptions to this are established 
conter-
ence calls, data calls, calls on individual hold, DISA
calls, and calls forced private by the user. If desired, as
many as seven stations can participate in one call. When
a station user hangs up, only that user is disconnected;
all other parties remain connected. 
(Par an explanation
of feature restrictions on multi-party calls, refer to the
conferencing section on page 4-76.) To queue or camp
on to a busy individual trunk (rather than join the con-
_--.versation), a station user must remain on hook and press
the busy individual trunk key..1-I,/
18.4Even when privacy release is enabled system-
wide, an individual station user can restore call privacy
during an outside call by entering the Private Call fea-ture code or by placing the station in do-not-disturb.
(Note that the station must be placed in do-not-disturb
during the call to enable privacy; if do-not-disturb is en-
abled 
before the call, privacy is not enabled.) The call
then cannot be joined by other people unless the 
Confer-
encing feature is used. If the call is transferred or placed
on system hold, the Privacy Restore feature is canceled.
Privacy is retained if the call is put on individual hold.
18.5There is a programmable option that enables or
disables a signal tone (barge 
congrmation tone) that is
heard by the parties on the call whenever another user
joins the call.
18.6To RESTORE PRIEACYONA NON-PRlWZE lRUNKt
Keyset: While on an outside call, press the SPCL
key and enter the Private CO Call feature code
(369), or place the station in do-not-disturb bypressing the DND key or pressing 
SPCL and
entering a Do-Not-Disturb feature code (370 or
372).
Single-Line: While on an outside call, press the
FLASH key (hookflash) and enter the Private
CO Call feature code (369), or place the stationin do-not-disturb by pressing the 
FLASH key
and entering a Do-Not-Disturb feature code (370
or 372).‘I
Page 4-74 
						

							I
I
JNTER-TEL4PRACTIcEsIMX/GMX 256 lNS’JXLL4~ON & MAINTENANCE
FEATURESIssue 1, November 1994
19. BARGE (KEYSETS ONLY)
19.1lfthe Barge feature is enabled system-wide, key-
set stations can be programmed (on a station-by-station
basis) to use the Barge feature. This permits the 
keyset
user to join an ongoing call by entering the Barge feature
code. Another option is available on a station-by-station
basis that prevents other stations from barging into calls
on the station.
19.2Only keysets can use the Barge feature to join the
conversation of any station 
(keyset or single-line set) to
which the 
keyset user may make a call. The keyset user
may never barge into a station that he or she could not
othenvise call, such as a cross-tenant station when the
system does not allow cross-tenant traffic.
193A hunt group supervisor may barge on any call
that it can monitor; this could conceivably be a station
that he or she could not otherwise call.
19.4Barge is not 
a&cted by do-not-disturb mode, the
call privacy and private call features, or ring intercom
always. If any of these are programmed on the receiving
station, barge will override them.
19.5A barge call will be received through the second-
ary voice path as an off-hook voice announce call if the
station being called is an 
OWA-enabled digital keyset,
Ih4.X 12/24&e keyset, or DVK keyset and the user is
using the handset (using the speakerphone or a headset
would block the secondary voice path). Although it uses
the secondary 
voice path, barge cuu be used if OHVA is
not enabled system-tide; the receiving 
keyset does not
have to be programmed to receive 
OHMS
19.6A barge call will be received as a conference with
the ongoing call if the secondary voice path is not avail-
able or the 
keyset user is on one of the following types of
Calls:
0 An intercom call.
0A conference that does not exceed the maximum ca-
pacity of parties.
0An outside call using the speakerphone or headset.
19.7A barge cannot be completed on data calls or
calls on conference wait hold. Nor can a barge be com-
pleted if the conference resources or voice channels arenot available.
19.8When a keyset party joins a conference call, the
parties in the ongoing call hear a single tone (barge 
con-
firmationtone). The call then continues as a conference.19.9 
TOJOXN(BARGE)ANONW~GCALLFlZOMA~:
If the nxeiving station does not have an avail-
able 
seconhy voicepath: When placing an in-tercom call or while monitoring a call, if you
hear busy signals press SPCL and enter the Barge
feature code (397). The parties in the ongoing
call hear a single tone and you are 
conferenced
with all parties.
If the receiving station has an available second-ary voice path: When you hear busy signals
while placing an intercom call, press SPCL and
enter the Barge feature code (397). You are con-
nected to the 
keyset user through the secondary
voice path (speakerphone) as if you were placing
an off-hook voice announce call.Page 4-75 
						

							E~emher 1994INTER-TELPRACTICESlMX/GMX 256 INSTALLATION & MAINTENANCE
20. CONFERENCE CALLS
20.1Station users can establish a three- to eight-party
conference without operator assistance. A station user
can initiate one 
cotierence at a time and the system can
maintain up to 32 parties in conference calls of up to
eight parties each. In addition to the initiating station,
the conference can include any combination of up to
seven intercom and/or outside calls. The initiating sta-
tion is considered one of the 
conferencing parties.
20.2
If a conference is terminated using the Hold fea-ture, the remaining callers hear music while they are
waiting. The station user must return to the callers one at
a time. If the Hold timer expires, the calls on hold recall
the station that placed them on hold in the order they
were placed. If still unanswered after the Recall timer
expires, they recall the station’s attendant.203
While a conference call is in progress, the inside
parties cannot dial numbers, enter hookflashes, or use
the Call Transfer features. Also, if any inside party exits
the conference by pressing the CNP key, the remaining
inside parties may not use the conference wait or hold
features to exit or terminate the conference.20.4 Unlike the call privacy release option (page
4-74) where station users can join an ongoing call by
lifting the handset and pressing a busy individual trunk
key, conferences are private and station users attempt-
ing to join an ongoing conference call by pressing a busy
individual trunk key will hear busy tones, and may camp
on to the trunk.
NOTE: During a conference, some reduction in voice
volume may be noticed, depending on CO trunk quality.A. PLACINGACONFERENCE CALL
20.5To PIACE A CONFERENCE CALL:
(1)While on a call:
Keysetz Press the CNP key. The party is on con-
ference wait hold (hears music) and the 
CNP keyflutters. The call key is unlit, or the individual
trunk key is lit.
Single-Line Set: Press the ESLS CNF key, or
press the FLASH key (hookflash) and enter theConference feature code (5). The party is on con-
ference wait hold (hears music).NOTE: If you hear a busy signal followed by
music, all conference resources are busy. Do one
of the following:
To wait for the resources: Remain off hook
until you hear intercom dial tone. Then place
the second call.To return to the 
call:
Keyset: Press the CNF key.
ESLS: Ress the HOLD key.
SLI or Other Single-Line Set: Ress the
FLASH key (hookflash) and press HOLD
or enter the Individual Hold feature code
- 336.
(2)Place intercom or outside calls to (or access ex-
isting calls with) the other parties to be included
in the conference and place them on conference
wait hold as described in the first step. Call keys
are unlit and individual trunk keys are lit.
If connecting the final party, the conference is
connected automatically when the 
CNP key is
pressed or when the conference feature code is
entered to connect the final party.
If the confewnce is to consist of fewer than the
ma.ximm llumber of parties:
Keyset: When all parties are on conference
wait hold, press the 
CNP key again. All par-
ties are connected. (Display 
keysets show the
extension number or trunk identification of
up to four of the parties connected in the con-
ference.) The 
CNP key flashes slowly; call
keys are unlit and individual trunk keys arelit.
Single-Line Set: When all parties are on
conference wait hold, press the ESLS CNP
key, or press the 
FLASH key (hookflash) andenter the Conference feature code (5). All
parties are connected.
-_
.:1.:
Page 4-76