Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PROGRAMMINGIssue 1, November 1994
lNTJ3R-TELPRAcTIcEs
XMWGMX 256 INSTAWLATION & MAINTENMCE
WN MENU ITEM
vtendants...
btion Message
)etail...
WBMENU
r1 Progre m
Attendant’s Console (CONS)
Alias Programming 
(ALSS)
DSS/BLF Assignment (DSS)
Xl Cost (COST)
SMDA (SMDA)
VIOGRAMMING OPTIONS
3rror Threshold Programmiug
Dialing Feedback 
C&Quration:
DTMF Dialing Feedback Gain
Dial Pulse Feedback Gain
Dial Pulse Tone Selection
Backup Clock
Tl Card Programming Window:
FCM Encoding Law
Relay Activation
ZardType(D4orESF)
Zero Code Suppression Scheme (AMI, BSZS, or None)
Channel Service Unit (On-Board or DSX-1)Line Build-out 
(LBO) if On-Board CSU
DSX-1 Line Length if DSX-1
rest Tone
Reference Clock Rogramming
Clock Rogramming Window:
Tl From public Network
Provides Reference Clock For System
Master/Slave Loop Operation
Source Of Reference Clock
Error Diagnostics 
Window:
Output Type 
(Table or Graph/Hour or Day)
UPdate
Current Errors
Port/File 
& Print Location
Designate/Format Destination
Create DatabaseAdd Alias
List Current Aliases
Description
DSSIBLF Associated Keyset
DSSIBLF Keymap
Daytime Rates In Dollars Per Minute
Evening/Night/Weekend Multiplicative Factors
output Port
Reporting Interval (Attendant, Daily, 
Weekly, Monthly)
Clear SMDA Data
Print 
Report
Review Format 
Window:
Account Code Reports
Clear Account Code Data Following Report
Summary Reports
Select Device Reports
Detailed Reports
Clear 
Station/I’m&/Hunt Data Following Report
Selected Device 
Reports:stations
Trunks
Hunt GroupsPage 5-22 
						

							INTER-TELPRACTICESIMI4GM.X 256 INsTAlLLATON & MAINTENANCEPROGRAMMING
Issue 1, November 1994MAIN MENU ITEM
Station MessageDetail...
(continued)SUBMENU
SMDR (SMDR)PROGRAMMING OPTIONSSMDR Output Port
SMDR Output 
Active
SMDR Report Formatstation 
List
service...Error Message Programming (ERR)Error Output Port
Error Output Active
Report ContentsHybrid Balance 
(HYBR)CircuitsHybrid Balance
Test Line
Break Dial-Tone Digit
Maintenance Programming 
@4&W)Devices
CO Trunks In Maintenance/Available
Passwords (PASS)Applications Restricted/Unrestricted
On-Line Monitor Restricted/Unrestricted
Select Output Port
Station Report
Area/Office Code Report
Least Cost Routing Data Report
Customized Report Programming
(CREP)Reports:
Area/Office CodesDetailed Station
DID
General Station
Hunt Croup
GY MapsLCR
Phone List
Special Purpose Flags
System Speed Dial
Timers
Trunk Croup
Port/File
Save/Restore (SAVE)
Format Disk
Save Database
Restore Database
Save CVH Database (not currently supported)
Copy 
Error File
File Destination/Source
Serial Port 
ConfQuration (PORT)Enable DSR Handshaking
Enable 
CTS Handshaking
Baud Rate
Reset Ports
System Configuration 
(CONP)Time & Date
Home Area Code/Local Area Codes
System Board Types
+3OVDC Modules Required
Non-Blocking For Voice Channels
Configuration For KSC, 
TlC, & DID
Clock Adjustment (on-line only)
Move Board (stand-alone PC only)
Page 5-23 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTICESIMWGMX 256 INSTACLATION & MAINTENANCE7. DEFAULT VALUES
7.1The default values of the features are specified
throughout this section of the manual. They are also spe-cifiedontheprogramplanningsheetsthatbeginonpage
5-174. Asummary of the default system values is as fol-
lows:
A.
I
e
IB.
0
0
C.
0
0
0
0
0
0
0
0
0
0
0
0
CONFIGURATION
On Ih4X 256 Systems, card slots l-4 are considered
KSCs or KSC-Ds, slots 5-6 are DKSCs, slots 7-g are
unassigned, slots 9-12 are 
SLCs, and slots 13-16 are
LGCs. On GMX-256 Systems, card slots l-g are
considered KSCs or RSC-Ds, slots 9-12 are SLCs,
and slots 13-16 are 
LGCs.
AlTENDANT
There is one attendant for all stations (circuit 1.1).
This station serves as the primary attendant, system
alarm station, and message center for all stations. It
is also the system speed-dial programming station
and it can be used to place the system in night mode.
The circuit is equipped and configured for a 
keyset.
Circuit 1.1 receives ring-in and can answer all trunks
during day mode and night mode.
STATIONS
Stations are not toll restricted.
All stations have ring-in assignment and can answer
all trunks when the system is in night mode. Users
have outgoing access on all trunks.
Intercom numbers are assigned in order beginning
with circuit 1.1 (intercom number 100).
All stations are in tenant group 1, department 1.All 
keysets are in paging zone 1. External paging
ports are not enabled.
Camp-on tones are heard at all stations.
No headsets are equipped.
No user names are assigned.There are no 
DSWBLF stations, automated atten-
dants, message centers (other than the primary atten-
dant), or house phones.Off-hook voice announce is enabled. Barge is not
enabled.
Keyset LCD identification is enabled full time.
All stations have do-notdisturb capability, but none
have DND override enabled.
0
0
D.
0
0
0
a
0
E
0
0
F.
0
0
0l
0l
0
0
0
0
0
0
0
All single-line seta are in the “immediate” ring zone.All stationshave CO reseize disabled.
TRUNKS
All trunks are programmed for MMF signaling.
System-wide call privacy is enabled.All trunks are subject to toll 
restrictions All trunks
accept equal access dialing. None absorb digits.
No trunks are associated with hunt groups.
All trunks are assigned to trunk group 1, which isnamed “All Lines.”
TOLL RE!STRICTION
Area and office codes do not overlap. All area codes
and office codes are unrestricted.
The allowed long distance numbers are 
SOO-XXX-
XxXx and 911. There are no alternate carrier num-
bers.MISCELLANEOUS
The system is in day mode.
No system or station speed-dial numbers are pro-
grammed.
None of the system speed-dial locations are identi-
fied as nondisplay numbers. All are assigned for use
by all tenant groups.
Speed-dial 
M’MF tones are not muted.
Speed-dial numbers are subject to toll restriction.
Least-Cost Routing 
(LCR) is programmed as “trans-
parent” to the users.No hunt groups, hunt group supervisors, or
announcement or overflow stations are assigned.No account codes are assigned. Account code
default length is four digits. Class-of-service
account codes are not enabled.
The system is programmed to disconnect calls (notplace them on hold) when a user presses another
trunk key during a call.
Cross-tenant intercom traffic is allowed.
System alarms are sent to all attendants.
Reverse transfers to 
keyset stations are connectedimmediately, the 
user does not need to press the
flashing trunk or IC key.
Passwords are not required to gain access to the data-
base programs or the on-line monitor.
Page 5-24 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION % MAINTENANCEPROGRAMMINGIssue 1, November 19941 Actions
Setm Exit
Station to be Reviewed:II
IReview1
Press F2 for List of
Stations
[ Exit ]
8.S?‘ATION PROGRAMMING -
INDIVIDUAL STATION
INFORMATION 
(SIN)
8.1When Station Progfamming is selected Corn the
Applications Menu window, the menu expands to show
the following options:station 
Programming...
Individual Station Information
Key AssignmentsRing Zone Rogramming
Station Features
8.2The Individual Station Information option and thewindows it accessesare described in the following
pages. The remaining options apply to batch program-
ming and are described beginning on page 
S-44.A.
STATION TO BE REVIEWED
8.3The first window in the Individual Station pro-
grammirg area is shown above. It can be accessed by se-lecting IndividualStation from the Station
Programming menu or entering the 
SIN command.
There are two methods for selecting the station to be
programmed as described in the following paragraphs.
8.4STATION TO BE REVIEWED: Select the Sta-
tion to be Reviewed text box and enter a circuit or exten-sion number to program the station features for an
individual station. (If programming an 8-line IMX AIM
keyset that is installed on a dual circuit, add Aor B to theend of the circuit number to designated which station is
being programmed.) Then pressRETURN to select theReview command button and display the window
shown on page 5-28.
NOTE Programmers should use 
exter&on numbers
and not station circuit numbers when programming sta-
tions. Because the 
StationExchange feature can be used
to change the extension programming of the station cir-cuit numbers, circuit numbers are not reliable refer-
ences to the extension numbers.
85F2 FOR LIST OF STATIONS: To view a list of
the stations, press the F2 key. The following window 
ap
pears. To select a station, scroll through the lit box until
the desired station is highlighted.Ext 
CktName101 01.02
102 01.03
103 01.04
104 01.05
0OK or CANCEL: Select the OK command button
or press RETURN. To exit from the window without
selecting a station, select the Cancel command but-
ton.
Page 5-25 
						

							PROGRAMMINGIssue 1, November 1994JNTER-TELPRACTICESIlkWGMX 256 INST4LLATION & MAINTENANCE
l
SORT: To sort the stations and list them numericallyby extension 
number or circuit number, or to list
them alphabetically by name, select the Sort -corn-
mand button. The window appears as shown here.
Choose the desired sorting method by selecting thecorresponding option button. Then select the OK
command button. When the list of stations returns,
the list box will show the stations in the selected or-
der. To exit without changing the sorting method,
select the Cancel command button.
- Ordering
0l By &tension
0
By Circuit0By 
&me
8.6COPY: To copy attributes from the station shown
in the 
StationTo BeReviewed text box to other stations,enter the 
sours station’s extension or circuit number in
the text box and then select the Copy command button.
The window shown at the bottom of this page appears.
0SELECT COPIED AlTRIRU7W: To determine
which attributes will be copied, place an X in the box
for each desired attribute. To place and X in a box,
highlight it and then press SPACE BAR. To remove
the 
X, highlight it and press SPACE BAR again.
0STATIONS: To determine which stations will re-ceive the copied information, select the Stations
command button. The window shown on the next
page appears.
0EXIT: When all of the attributes have been selected
(or if you wish to exit without copying information),
.
select the Exit command button. A small window
appears that asks if you wish to update the database.
If you select the Yes command button, the informa-
tion will be copied as specified. If you select the Nocommand button, the Individual Station window
(shown on the previous page) will return. If you se-
lect the Cancel command button, the Copy window
(shown below) will return.
-.
Select Copied Attributes
ClAttendantclLeast Cost Routing
c] Message Center0 By Map Number
q Account @de SettingsqSoftkey Programming
0Tenant Group and Dept.IIISystem Forwarding
q Ring zone (Single Line)0Eage Zones
0M&ellaneous FeaturesqOutgoing Accesscl
Station Class of Service
quser Group
Page 5-26 
						

							INTER-TELPRACTIcE.SIMWGMX 256 INS~TION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
bclude
1001 elm-stationundeth?d(-Ez]
I
100902.02Stati0n Undetied
[email protected] Undetined[F)
101102.04Stati0n Undefined[TJ
- INCLUDE or EXCLUDE: To include a station,
locate it on the Exclude list and select it by press-
ing the SPACE BAR; it will automatically move
to the Include list. To remove a station, select it in
the Include list to move it to the Exclude list.
- ALL or NONE: To include all stations, select
the All command button. To delete all stations,
select the None command button.
- OK or CANCEL: When the station lists appear
as desired, select the 
OKcommand button to exitand record your changes or select the Cancel
command button to exit without saving changes.
- SORT: To sort the stations and list them numeri-
tally by extension number or circuit number, orto list them alphabetically by name, select the
Sort command button. The window appears as
follows. Choose the desired sorting method by
selecting the corresponding option button. Then
select the OK command button. When the list of
stations returns, the list box will show the sta-
tions in the selected order. To exit without chang-ing the sorting method, select the Cancel
command button.
IrOrdering
0l By 
&tension0By Circuit
II 0By &me
p-]
I
8.7EXIT? (Shown onpage 5-2.5.) When kished pro-
gramming station information, select the Exit command
button to 
retum to the Applications menu.
Page 5-27 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 DWJXLLATION & MAINTENANCE
&ll Name:71 Username: ((
station Exchange Password:
&ea to be Reviewed
Miscellaneous Information
Outgoing Access 
- Day
Outgoing Access 
- Night
Programmable Keys
Secondary Call Key Assignments
Special Purpose Station
System ForwardingSecondary StationsB. USERNAMEANDAREATOBE
REVIEWED
8.8The “subwindows” that are accessed through this
window are used to enter specific information about the
selected individual station. The program planning sheet
in Figure 5-4, on page 5-174, may be helpful.
8.9PULL NAME and USERNAME: The full name
of the station user can be up to 20 characters, and the ab-
breviated user name, that will appear on display 
keysets
in the “idle” display (if the option is enabled) and in sev-
eral call processing 
displays,can have up to seven char-
acters. To program the names, select the desired text box
and type the entry.I8.10 STATION EXCHANGE PASSWORD: (This
is not available unless the Station Exchange flag in Mis-
cellaneous Flags is ended Seepage 5-31.) Enter the
desired password, up to four digits, to be used for this 
ex-
tension number (not circuit number) for the Station Rx-
change feature. See page 4-99 in FEAWFES for more
information on the Station Exchange feature.
8.11AREA TO BE REVIEWEDz This list box is
used for gaining access to the following programming
areas:l
MISC. FLAGS: The window that appears when this
line is selected appears on page 5-30. It is used for
programming several station-specific features such
as Do-Not-Disturb Allowed, Off-Hook Voice An-nounce, etc. A complete list of the flags is given on
page 5-30.
0MISC. INFORMATION: Selecting this line in the
Area to be Reviewed list box, causes another pro-gramming window to appear (as shown on page
5-33). This window is used for programming the
station’s attendant, message center, 
accOunt code
type and index, class-of-service account code, ten-
ant group, and department. Also used for program-
ming ring zones for single-line sets.lOUTGOING ACCESS 
DAY/NIGETz Select this
line to determine the trunk group(s) to which the sta-
tion will have access for placing outgoing calls dur-
ing day and night modes. The window appears as
shown on page 5-34.l
PROGRAMMABLE KEYS: This option dim notappear for single-line stations. Select this line to
choose the key map that will be used by the station
and, for 
keysets, to assign the values for the station
programmable keys. 
The window appears as shown
on page 5-35.. SECONDARY CALL KEY 
ASSIGNMENT!%
This option does not appear for single-line stations.
If the station will have secondary call keys, select
this line. The programming window appears on page5-37.
Page 5-28 
						

							wrER-TELPRAcTIcESIMX/GMX 256 INSTALLATION & MAINTENANCE
PROGRAMMINGIssue 1, November 1994
0SPECIAL PURPOSE STATION: This option is
selected to program the stations as an attendant,
automated attendant, 
FAX station, house phone,
message center, or voice mail station. The window
for this option is shown on page 5-38.SYSTEM 
FORWARDING Select this line to
assign the system forwarding path(s) and forwarding
conditions for the station. The window for this op-
tion appears on page 5-41.TOLL 
RE!$IRICTION: This line is selected to
program the station’s toll restriction user group,
LCR advance limit, and SCOS restrictions. A win-
dow appears as shown on page 5-43.
8.12SECONDARY STATIONS: This list box ap-
pears gray for singMine sthns. If the station being
programmed is a primary station and one or more sec-ondary stations have secondary call keys associated
with its call keys, the secondary stations are listed in this
box for reference.
8.13EXIT: When finished programming through this
window, select the Exit command button. A window ap-
pears that asks “Perform Update to Database?” To up-date the database and exit, select the Yes button. Or
select the No command button to exit without saving
any changes. To return to this programming window,
select the Cancel button.
Page 5-29 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 2!%INSTALLATION &MAINTENANCE
Auto AttLDISA DND Breakthru
Automatic Answer CO
Automatic Answer ICEnabled
EnabledI 
I
Camp-on TonesCO 
Reseize
DID Camp-on Tones
Do-Not-Disturb Allowed
Do-Not-Disturb Override
E&M Camp-on Tones
Halhfr~
HeadsetEnabled
Disabled
Enabled
Enabled
Disabled
Enabled
Enabled
Disabledc. 
MISCELLANEOUS FLAGS WINDOW
8.14
Determine the desired status for each of the fol-
lowing features. Refer to
l&CURES for more informa-
tion on each of these features. The program planning
sheet for 
this window is located in Figure 5-4 on page5-174.
8.15LIST BOX: Each of the items in the list box has
only 
two states (enabled/disabled, on/off, etc.). Scroll
throughthelisttoverifythattheyareprogrammed asde-
sired. To change the status of a flag, select it.l Allow Private Intercom Override: 
(K&et only)
This option, when enabled, allows the caller to press
the pound (#) key to break through handsfree whencalling a 
keyset station that is programmed to re-
ceive only private calls. In the default state, it is
disabled
0 AutomatedAtten&Ult/VM/DISADO-NOt-
Disturb Breakthrough: This option determines
whether calls received through the automated atten-dant, voice mail, or DISA will break through 
Do-Not-Disturb mode. If the option is enabled, the
station receives DISA, voice mail, or automated at-
tendant calls even when in Do-Not-Disturb. If dis-
abled, the call is sent to the station’s attendant. In the
default state, it is 
enabled
0Automatic Answer CO or IC: (Kzyset only) The
Automatic Answer feature can 
lx enabled so that
ringing outside and/or intercom calls are answered
by simply liftii the handset. If automatic answer is
disabled, the user must press a key to answer the call.(This can also be programmed by the station user.) In
the default state, automatic access for both 
IC and
CO are 
enabledBarge Initiate or Receive: 
(llispmnpt appears
only if the system-wide jlag for Barge is enabled
Barge Initiate appears for 
kysets only.) A keyset
station can be given barge permission and/or any sta-
tion can be programmed to receive or block barges.
In the default state, barge is 
disabled.
CampOn Tones: The tone that signals a user whena call has camped on can be enabled or disabled.
(This flag does not apply to DID or E&M calls.
Those are programmed separately as described be-
low.) In the default state, the tones are 
enabhdCO Reseize: 
(Keyser only) The ability to imme-
diately reseize. a trunk 
after discomtecting from a
call can be enabled. In the default state, it is
disabledDial pulse: (Single-line station only) Single-line
sets can be permitted to use pulse-dialing signals.
This feature enables or disables that option. 
Iu the
default state, this feature is set to 
no.
DID Camp-On Tones: The tone that signals the user
that a DID call has camped on can be enabled or dis-
abled. In the default state it is 
enabled.Do-Not-Disturb Allowed: This option designates
whether the station can be placed in do-notdisturb.
In the default state, it is 
enabled
Do-Not-Disturb Override: (Keyset only) The sta-
tion can be given do-not-disturb override privilege
that allows the user to place an intercom call to a 
sta-
Page 5-30 
						

							lNTER~TELPRACTIcESIMX/GMX 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
0l
tion in do-not-disturb. In the default state, ‘it is dis-
abled
DTMF Feedback The progress tones that are nor-
mally sent to a voice computer can be replaced with
DTMF “feedback” tones. These tones determine
call status such as whether the call is ringing, hasbeen answered, has been disconnected, or if the
called station is in do-not-disturb, busy, or for-
warded to an outside telephone number. If the voicecomputer cannot interpret the 
IYIMP feedback
tones, progress tones should be kept enabled. Iffeed-
back tones are enabled, the “extended” set of feed-back 
tonea can also be enabled in system-wide
programming (see page 
5-68). These extended
tones include codes for indicating when a station is
forwarded to another station and when the calling
party hangs up. In the default state, feedback tones
are set to 
disabledE&M Camp-On Tones: The tone that signals the
user that an E&M call has camped on can be enabled
or disabled. In the default state it is enabled.
Handsfree: (Keysset only) The station can be pro-
grammed to receive intercom calls handsfree, or
handsfree answering can be disabled. (This can also
be programmed at the 
keyset.) In the default state,
hands&e answering is enabld
Headset: (Keyset only) If a headset will be used on
the 
keyset, it can be enabled through programming
or by the 
keyset user. In the default state, it is a%-
ablait
LCRFacility Group Camp-On: Determine wheth-
er the station will be allowed to camp-on to busy fa-
cility groups when the Least-Cost Routing feature is
used. In the default state, it is 
enabledMessage Lamp: (Single-line station only) 
Single-line sets can be equipped with a message waiting
lamp. This feature enables or disables that option. In
the default state, this option is set to no.Music Channel 
One/lko: This option selects the
music-on-hold channel that will be used by this sta-
tion. The chosen music channel is used for back-
ground music to the station, and for music-on-hold
when the user is placed on hold by another station orcamps on to a resource. This can also be pro-
grammed by the station user. In the default state,
channel 
one is selected.
OHS?A Receive/Wansmit: (OHVA Receive ap-
pears for keys+) Any station can be programmed to
place off-hook voice announcements. 
Keysets can
also be programmed to receive off-hook voice an-
nounce calls. In the default state, receive and trans-
mit are 
enabled, but the system-wide flag must also
be enabled to allow the feature to be used.
Off-Premises Extension: (Single-line IDC cinxitsonly) This option appears for single-line 
IDC cir-
cuits that have been designated as OPX stations in
theSystem 
Con&uration window. It defaults to yes
to increase gain by 
+3dB to compensate for the nor-mal
loss in OPX cabling between the 256 System
and the off-premises site. If the station will actually
be used on premises (e.g., connected to a voice mail
unit),this option should be 
set to “no” to prevent
IYIMF digit recognition errors.
Page Remove/Replace: (Keyset only) If desired, thestation can be removed 
from its page zone(s), or
placed in again through Programming or by the key-
set user. In the default state, the stations are in 
re-
place mode.Redial Mode: 
(Keyse~ only) Keyset users can use
lcrst number dialed or last number saved redial
modes. This option can be programmed using this
window, or at the 
keyset. In the default state, the sta-
tions are set for 
dialed mode.
Ring Cadence: (Single-line station only) Ring ca-dence can be set for normal or extended. The
extended setting lengthens the duration of the ring
signal to meet the requirements of OPX and/or re-
peater applications. The default setting is 
rwmal.
Ring Intercom Always: When this feature is en-
abled, all calls placed to keysets from this station are
received as private calls. The feature can be enabled
or disabled through Programming or by the 
keyset
user. In the default state, this feature is 
a%abZedRing Type for Off-Premises Extension: (Single-
he 
I. circuits only) This option appears for
single-line IDC circuits that have been designated as
OPX stations in the System Configuration 
window.
Determine whether the 
OPXuses AC or DC ringing,
then select the appropriate option. (Refer to the card
strapping information on page 3-95 in 
INSIWLA-
TION.) The default setting is AC.
Station Exchange: This option, if enabled, allows, a
station user to enter a feature code and a password
(see page 
5-28) to exchange the extension numbers
and station 
programmiug of two station circuits. Seepage 4-99 in
PlWWRES for details. In the default
state this is 
disabled
tinsparent LCR: If this option is enabled, the user
will hear dial tone while the LCR feature is selecting
the line. If disabled, the user hears a progress tone,
then digits being dialed. In the default state, this fea-
ture is 
enableaT
8.16OK: When finished, select the OK command
button to return to the Station Programming window.
I
I
Page 5-31