Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTER-~PRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCElv!lAwIssue 1, November 1994
B.ADD PARTIES TO A CONFERENCE
20.6To ADD IMUlES To AN EXlSl7NG CONFERENCE (ANY
ItLSLDE R4Rl-Y):
NOTE: Only one party in the conference can perform
this 
prwedure at a time. This procedure cannot be per-
formed if the maximum number of conference partici-
pants has been reached.
Keysetz
(1)During the conference, press the CNP key. Theother parties remain connected. The 
CNP key
flutters.
(2)Place an intercom or outside call to (or access an
existing call with) the other party to be included
in the conference and press the 
CNP key.
Ifthema.ximumnumberofallowedpa&sa~in-
voh& all of them are connected in a confer-
ence.
If fewer than the muximm allowed number of
parties are 
invobed:To connect 
all parties in a conference:
Press the CNP.key again.
To add another Party: Repeat steps 1 and 2
again.Single-Lime Set:
(1)During the conference, press the FLASH key
(hookflash). The other parties remain connected.
(2)Place an intercom or outside call to (or access an
existing call with) the other party to be included
in the conference. Press the 
ESLS CNP key, or
press the FLASH key 
(hookflash) and enter the
Conference feature code (5).
Ifthemaximumnwnber of allowedparties an5z in-
voh~& all of them are connected in a confer-
ence.
If faver than the maximum allowed number of
parties are invobed:To connect 
all parties in a conference:
PresstheESLSCNPkey,orpressthePLASHkey (hookflash) and enter the Conference
feature code (5) again.
To add another party: Repeat steps 1 and 2
again.
C.EXITING A CONFERENCE
20.7There are several options for leaving the confer-
ence:
0End the conference by hanging up. The other parties
remain connected as long as one is a station (inside
party). 
Ifthere are no stations remaining, the confer-
ence is disconnected.l Place all parties on individual hold (refer to
paragraph 20.8). The conference is terminated. You
must return to the callers one at a time. To 
re-estab-
-lish the conference, repeat the procedures in para-
graph 20.5.
NOTE: If a keyset user attempts to place a confer-
ence call on system hold, all parties will be placed on
individual hold. If a single-line set user attempts to
place the conference call on system hold, the user
hears reorder tones and the call continues.l
Leave the conference and allow the outside parties
to remain connected (refer to paragraph 20.9). You
can return to the conference at any time.
NOTE: While this system is designed to be reasonably
secure against CO trunk misuse by outside callers, there
is no implied warranty that it is invulnerable to unautho-
rized intrusions. 
Ifthe central office does not provide su-
pervision and disconnect the call when one party hangs
up, it is possible for a caller to remain connected to a CO
trunk circuit. If this happens, and the caller begins dial-
ing, the call could be placed through the 256 System and
would then be billed to the system’s owner. The system
cannot check this type of call for toll restriction and may
not register the call in 
Sh4DR This problem could arise
when a call is 
connected to a station, when a call is in an
unsupervised conference, when a call is forwarded or
transferred to the public network, or when DISA is used
for placing outgoing calls.
20.8TO PlACE lHE OTHER PARllE ONHOLD:
(1)During a conference call:
Keyset: Press the HOLD key (or press the SPCL
key and enter the Individual Hold feature code
- 336). The conference is terminated; the IC
and/or call or individual trunk keys flutter and
the 
CNP key goes off. The parties hear music
while waiting.
ESLS: Ress the HOLD key. The conference isterminated and the parties hear music while
waiting.
!&I or Other Single-Lime Set: Ress the
FLASH key (hookfIash) and then press the
HOLD key or enter the Individual Hold feature
code
- 336. The conference is terminated and
the parties hear music while waiting.Page 4-77 
						

							INTER-TELPRACTICESIM.X/GMX 256 INSTALLATION & MATNTENANCE
(2)Return to the parties one at a time:
Keysetz Access one party by pressing the flutter-
ing call or individual trunk key or 
IC key. Then
you 
can place it on hold, disconnect it, or re-es-
tablish the conference (following the procedures
in paragraph 20.5). Repeat this step to access the
secondparty.
Siie-Line Set: Access one party by pressing
the ESLS HOLD key or by pressing the FLASH
(hookflash) key and then pressing the HOLD key
(or entering the Individual Hold feature code 
-
336). Then you can place it on hold, disconnect
it, or reestablish the conference (following the
procedures in paragraph 20.5). Repeat this step
to access the second party.20.9 
TOEY~T~COh?FERWCEAh?VLEATGlHEOlHER
I?iRllESCOh!iVE~(ANy~E~:
NOTE: Only one party in the conference can perform
this procedure at a time.
Keyset:
(1)During the conference, press the CNP key and
hang up. The 
CNP key flutters. The call keys are
unlit, but individual trunk keys remain lit to indi-
cate the outside calls that remain in the confer-
ence. If a station remains connected in the con-
ference, the IC key does not light to indicate that
a station is involved.
(2)To return to the conference: Lift the handset
and press the CNP key again.
NOTE: If all remaining parties are outside par-
ties and the Conference Hold timer expires while
you are out of the conference, one of the parties
may reset the timer by pressing any 
IYI’MP key.
Ifthetimerisnotreset,thepartiesrecallyoursta-tion. You hear recall tones (four tones and a
pause) and the CNP key flashes at the medium
rate (display showsCO
NFERENCEHOLD RR-
CALL). Press the CNF key to return to the con-
ference. If the recall is not answered before therecall and Abandoned Call timers expire, the
conference will be disconnected; it will not re-
call the attendant.
. . :.-:,3Single-Line Set:
(1)During the conference, press the PLASH key
(hookflash) and hang up.
(2)To return to the conference: Lift the handset
and press the ESLS CNP key or enter the Confer-
ence feature code (5).NOTE: If the Conference Hold timer expires
while you are out of the conference, one of the
outside parties may reset the timer by pressing
any 
MMF key. If the timer is not reset, the par-ties recall your station. You hear recall tones
(four tones and a pause). Lift the handset to
answer the recall. If the recall is not answered be-fore the Recall and Abandoned Call timers ex-
pire, the conference will be disconnected; it will
not recall the attendant.
Page 4-78 
						

							FEATURESIssue 1, November 1994
21. SYSTEM FORWARDING
21.1System forwarding provides the ability to pro-
gram the system so that calls ringing at a station will fol-low a database-programmed “forwarding path” that
routes the call based on the type of call and the status ofthe intended station. (“Manual” Call Forwarding can
also be used at stations with system forwarding.) Sever-
al terms will be used to describe this feature, including:lPrincipal Station: Original station being called.
0 Forwarding Point: A destination (station, voice
mail port, or hunt group) to which the call is directed
when the principal station is unavailable. Each for-warding path can contain up to four forwarding
points.
0 Forwarding Path: The sequence of forwarding
points to which the call will be sent. Forwarding
paths are programmed in the database. Up to 
ux)
unique paths can be programmed. Each station can
have up to three forwarding paths.
21.2Two system timers are used with this feature:
0 System Forwarding Initiate: This timer deter-
mines how long a call will ring (unanswered) at the
principal station before moving to the first forward-
ing point. The default value is 15 seconds and the
range is 
2-255 seconds.
0System Forwarding Advance: When the forward-
ing point is a station, this timer determines how long
the call will ring (unanswered) before moving to the
next forwarding point. The default value is 15 se-
conds and the range is 
2-255 seconds. (If the for-
warding point is a hunt group, the hunt group Over-
flow timer is used.)213
For each forwarding path assigned to the station,
the system checks the following three criteria to deter-
mine if and when a call should be forwarded:l
Type of incoming call: Up to seven different types
of calls can be programmed to be sent to the forward-
ing path. They are:
- Ringing outside calls
- Transferred outside calls
- Recalling outside calls
- DISA/automated attendant calls
- DID calls
- E&M calls
- Intercom callsl
Station status: The systemrecognixes four different
types of station status.
- NoAnswer: Ifthe call is not answered at the prin-
cipal station before the System Forwarding Initi-
ate timer expires, the system advances the call to
the forwarding path.
- Busy: If the principal station is busy, the system
immediately advances the call to the forwardingpath. Both “No Answer” and “Busy” can be
selected together to form a “Not Available” sta-
tus.
- Do Not L%sturb: If the principal station is in
do-not-disturb, the system immediately sends
the call to the forwarding path.
- Immediate: The system immediately sends the
call to the forwarding path. The principal station
user cannot answer an immediately forwarded
call, but can reverse transfer it.l Day-mode/night-mode status of the station’s
tenant group: The mode of a station’s tenant group
is used to determine if a forwarding path is taken. Ei-
ther day mode, night mode, or both may be speci-
fied.
21.4For example, during the day, the “principal” may
want direct ring-in or transferred calls to ring at his sta-
tion. If he does not answer them, the calls would follow
the forwarding path to a forwarding point hunt group. If
the hunt group does not answer his calls, the calls wouldcontinue on the forwarding path and go to his voice
mailbox (another forwarding point).
21.5If the principal station is a 
keyset, the “ring prin-
cipal 
on& option can be set that will signal the princi-
pal station when a call begins to follow the forwarding
path. The signal to the principal station consists of a dis-
play 
(xxxxxxx SENT TO FWD PAD-I) and a single
burst of ring tone. The call cannot be answered at the
principal station, but can be reverse transferred.
21.6If a call rings in to multiple stations, and one or
more of those stations has system forwarding, the call
will not follow any of the forwarding paths.
21.7If a principal station or a station forwarding point
is a member of a hunt group, calls placed to the hunt
group’s pilot number are unaffected by system forward-
ing. The hunt group calls will be received at the station
as usual and will not enter the system forwarding path.Page 4-79 
						

							FEATURESIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 lNST4LL.4TION & MAINTENANCE
Hanclsfme Announce System Forward Option
21.8When the a call is transferred to the principal
station by another station user and the princi&al sta-
tion%systemforwardiksetforthe %oanswer”station
s@us, a system-wide option determines what the caller
hears. If the “handsfree announce system forward” op-
tion is enabled, the transferring station user will place a
handsfree call to the principal station and can 
amrounce
the transfer; the System Fonvaniing Initiate timer does
not start until the transfer is completed. (An exception to
this is if intercom calls are programmed to be sent to the
forwarding path, in which case the 
handsfree announceoption is overridden and the intercom call 
from the
transferring station enters the forwarding path.) If the
option is disabled, the intercom call from the transfer-
ring station automatically enters the forwarding path,
the station user hears ringing and can announce the call
only 
ifit is answered. Regardless of the option setting, if
the transfer is sent to a hunt group forwarding point, the
transfer will be completed automatically and the trans-
ferring station user will hear intercom dial tone. If the
transfer follows the system forward path to a voice mail
station, the transfer is completed immediately and theprincipal station’s mailbox number is automatically
dialed.
Individual Station Forwarding Points
21.9The ringing duration at each station forwarding
point 
is determined by the System Forwarding Advance
timer (defaults to 15 seconds). If the station forwarding
point is busy, the call will camp-on until the Forwarding
Advance timer expires and then it moves to the next for-
warding point.21.10 If the station forwarding point is in
do-not-disturb, the forwarding path will bypass that sta-
tion and immediately send the call to the next forward-
ing point.
21.llA station forwarding point can place calls or
transfer calls to the principal.Hunt Group Forwarding Points
21.12If a forwarding point is a hunt group, a call fol-
lowing the forwarding path will not be sent to the an-
nouncement station or ovefflow station; it will advance
to the next forwarding point if not answered 
before the
hunt group Overflow timer expires.21.13 The ringing duration within hunt group for-
warding points is determined by the No Answer Ad-
vance timer.
21.14If all stations in a hunt group forwarding point
have Do-Not-Disturb or Hunt Croup Remove enabled,
the call will camp on until the Overflow timer expires.
The call will then be sent to the next forwarding point.
The call will not be sent to the hunt group’s overflow or
announcement station.Call 
Forwardii And System Forwarding
21.15A call follows only the forwarding path of the
principal, even if a forwarding point has call forward en-
abled or has a forwarding path of its own. The call thatoriginated at the principal station will follow only the
principal station’s forwarding path.
21.16If the principal station has call forward enabled
(using the FWD key or one of the Call Forwarding fea-
ture codes), the call forward overrides system 
fonvard-
ing*
21.17If the principle station 
receives a manually for-
warded call (not a system forward), that call will follow
the 
priucipal station’s system forwarding path.
21.18
Ifan infinite forward loop results from the com-
bination of forwards and system forwarding paths, the
station that was originally intended to receive the call
will ring, even if the station is in do-not-disturb.
.-- .-1:\,i
Page 4430 
						

							INTER-TEiLPRACmCEsIMx/GMX 256 INSTALLATION & MAINTENANCEUnanswered Calls
21.19 If a call that is following a system forwarding path is not answered or all forwarding points are in
do-not-disturb or busy, its final destination depends on the type of call as shown below.TYPE OF
CALL
IntercomALL FWD POINTS ARE BUSY OR DO NOT
ANSWERRings at the last forwarding point until it is an-
swered or the caller hangs up.
Direct ring-inReturns to the principal station and rings until
it is answered or the caller hangs up.
Transfer fromRecalls the transferring station when the 
Sys-
a station
tern ForwardingAdvance timer expires at the
last forwarding point.
Transfer via
Recalls the automated attendant’s recall 
des-
automated
tination when the System Forwarding Advance
attendant
timer expires at the last forwarding point.ALL FWD POINTS ARE IN DO-NOT-DISTURB
Call never leaves the principal station. Caller
hears do-not-disturb signals if 
immediate for-
warding is enabled. If 
1t0 answer or if busy is
enabled, caller hears ringing.
Rings at the principal station until it is an-
swered or the caller hangs up.
Recalls the transferring station when the Sys-
tem Forwarding Initiate timer expires.
Recalls the automated attendant’s recall des-
tination when 
the Systm Forwarding Initiate
timer 
exoires.Page 4-81 
						

							INTER-TELPRACTICE!JlMX/GMX 256IIWhLLATION & MAINTENANCE
22. CALL FORWARDING
22.1with call forwarding, a station user can route in-coming intercom and outside calls (including direct
ring-in calls and DID calls) to another station, to a hunt
group, or to an outside telephone number, if allowed by
toll and trunk restrictions. The four forwarding options
iUCForward 
aU cak All incoming calls are immedi-
ately forwarded.
Forward if no answer: Incoming calls are
forwarded if they are not answered before the For-
ward No Answer timer expires.Forward if busy: Incoming calls are immediately
forwarded if the station is busy.Forward if no answer or busy: Incoming calls are
forwarded immediately if the station is busy, or for-
warded if calls are not answered before the Forward
No Answer timer expires.
22.2If forward all calls is enabled, display 
keysets
show the call forwarding status and destination until the
request is cancelled. If one of the conditional forwards is
enabled (no answer, busy, or no answer/busy), display
keysets show the forward status for five seconds and
then return to normal. If the station receiving the 
for-
-.wa&is,a display keyset, it shows XXX FORWARD
FROM EXXXX [or user name] for each forwarded call
received.
22.3Station users can chain forwards from station to
station providing the forwards do not form a loop. The
conditional forward features (if busy, if no answer, if
busy/no answer) may form a loop that the system cannot
detect until a call is placed to the forwarding station. For
example, if two station users forward their calls to each
other using the forward if busy feature, the system ac-
cepts the requests. However, if a call rings in while both
stations are busy, the forwards create an illegal loop. In
this case, the call camps on to the called station.
22.4If more than one station has ring in for a trunk
group, direct ring-in calls on that trunk group will for-
ward to extension numbers, but not outside numbers or
voice mail ports. The display of the 
keyset receiving the
forwarded call will show it as a direct ring-in call, not asa forwarded call, and the call or individual trunk key
flashes to show ring in. (The individual trunk key also
flashes on the 
keyset that is being forwarded.)
22.5Calls 
cannot be forwarded to restricted outside
telephone numbers or stations in do-notdisturb. If the
station that is programmed to receive your forwarded
calls is later placed in do-not-disturb, intercom callerswill see the receiving station’s 
do-not-disturb display,
but the call will be forwarded.
22.6If your station is in do-not-disturb and you have
call forwarding programmed, the call is still forwarded.
If you enabled call forward no answer, intercom callers
will see the do-not-disturb display that you programmed
before the call is forwarded.
22.7Call forwarding overrides system call forward-
iug at the principal station.
22.8Queue callbacks and recalls do not forward, ex-
cept that a recall at an attendant’s station will forward to
another station.FWD Key
22.9Keyset users may program their FWD key with
any of the four options listed in paragraph 22.1. 
Iu the
default configuration, the FWD key is programmed to
forward all calls.
22.10A keyset’s FWD key is lit when the station is
programmed for call forwarding.Forwardii To 
An Outside Number Or E&MDestination
22.11When programming a station for call forward toan outside telephone number or E&M destination, a
select trunk group feature code is programmed before
the telephone number. If the station is called while the
selected trunk group is busy, the call will not be for-
warded. An intercom caller will hear busy signals. An
outside call will riug at the forwarded station until the
call is answered or the caller hangs up.
22.12The forwarding station’s (not the intercom call-
er’s) trunk and toll restrictions are checked when the call
is forwarded to an outside 
number.
NOTE: While this system is designed to bc reasonably
secure against CO trunk misuse by outside callers, there
is no implied warranty that it is invulnerable to unautho-
rized intrusions. 
Ifthe central office does not provide su-
pervision and disconnect the call when one party hangs
up, it is possible for a caller to remain connected to a CO
trunk circuit. If this happens, and the caller begins dial-
ing, the call could be placed through the 256 System and
would then be billed to the system’s owner. The system
cannot check this type of call for toll restriction and may
not register the call in SMDR This problem could arise
when a call is connected to a station, when a call is in an
unsupervised conference, when a call is forwarded or
transferred to the public network, or when DISA is used
for placing outgoing calls.
22.13If using an E&M trunk that is connected to an-.,;’
other telephone system, and forwarding to an outside
Page 4-82 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEFEATURESIssue 1, November 1994
number through the other system, the E&M trunk access
code is entered, followed by the 
other system’s trunk
access code (which the 256 System has been pro-
grammed to absorb as described on page 4-26), and the
telephone 
number. Then, when a call is forwarded, thesystem automatically pauses after the E&M trunk
access code, for the duration of the Pause Digit timer,
before dialing the rest of the number.
22.14When an outside call is forwarded to an outside
number using a loop start trunk, the Unsupervised CO
timer is activated. When the timer expires, both parties
hear a burst of dial tone. Either party can reset the timer
by pressing any 
M’MF key. If the timer is not reset, thecall recalls the attendant. If the attendant does not
answer the recall before the Abandoned Call timer ex-
pires, the call is disconnected.
NOTE: There 
may be some reduction in voice volumewhen an outside call is forwarded to an outside tele-
phone number, depending on central office trunk quali-
v22.15
Ifthe Weekly Toll Limit feature is enabled and astation is forwarded to a toll number that is being
disallowed due to the weekly limit being exceeded, calls
will be handled as follows:
0An intercom caller will hear reorder tones and see aCALL FAILED 
- TOLL LlMIT EXCEEDED dis-
play.lA direct ring-in outside call will ring at the station
until it is answered or the caller hangs up.
0Calls through DISA or an automated attendant will
ring at the station until the Transfer Available timerexpires before being sent to the appropriate recall
destination.
0Transferred calls will remain at the transferring sta-tion.
l
Calls from a voice computer will be sent to the atten-
dant.Forwarding Calls To An Extension Or Outside
Number, Or E&M Destination
22.16 m 
FORWARDCAUP(1) 
Keyset:To use the FWD key: While on or off hook,
press the FWD key to forward calls according to
FWD key programming. 
If on Jrook the SPKRkey is lit. (Display 
keysets show PROGRAM
FORWARD.)
To we a call forward feature code: While on or
off hook, press the SPCL key and enter one of thefollowing feature 
codes. rf on boos the SPKR
key is lit. (Display 
keysets show PROGRAM
FORWARD.)a. Call Forward All Calls (355)
b. Call Forward If No Answer (356)
c. Call 
Forward If Busy (357)
d.Call Forward If No Answer Or Busy (358)
Single-Line Set: Lift the handset enter one of the
feature codes listed above.
(2)Ifforwding to an intercom number; dial the ex-
tension number of the station to receive the calls,
the voice mail access 
number, or 0 for the atten-
dant. (Or, 
keysets can press the MSG key to for-
ward calls to the assigned message center.) If you
dialed an invalid extension number, your display
showsFORWARD’IGlNVALIDNUMBERand
you hear reorder tones.
If forwarding to an outside telephone number,
dial a trunk access code (801-847 or 89) and then
the desired telephone number. If you entered an
invalid trunk group feature code or dialed a re-stricted number, you hear repeating reorder
tones. (Display 
keysets show FORWARD To
FEsTRIcrEDTRuNK)
Ifforwarding to an outsiak telephone number via
an 
E&Mm&, dial the E&Mtrunk group feature
code, then dial the other system’s trunk access
code and the desired outside telephone number.
The system automatically enters a pause and the
display 
keysets show an “S” to indicate a shortpause. If you entered an invalid E&M trunk
group feature code or dialed a restricted number,
you hear repeating reorder tones. (Display 
key-sets show FORWARD 
‘IO RESTRICTED
J-R-1
If forwarding to an extension on the other tele-
phone 
system via an E&M murk, dial the E&M
trunk group feature code and then the desired ex-
tension number. If you entered an invalid E&M
trunk group feature code or dialed a restricted
number, you hear repeating reorder tones. (Dis-play 
keysets show FORWARD To RE-
STRICl-EDTRUNK)
(3)Keyset:Ifoffh.ookz, hangup.Ifonhook pressthe
SPRR key (SPKR key goes off). You hear a prog-
ress tone and the FWD key is lit (display shows
FWD [condition] 
To X?OCX). If you attempted
to forward calls to a station that is unconditional-
ly forwarded to your station, your display shows
SYSIEM DETECTED FORWARD LOOP and
you hear repeating reorder tones.
Single-Lime Set: Hang up.
Page 4-83 
						

							Se~ember 1994INTER-TELPR4cTIcESI.MX/GMX 256 INSTALLATION & MAINTENANCE
22.17To CAhVELAhYCALL FORWARD REQUEST:
Keyset:PressthelitFWDkey(thekeygoesofQ
If on hook, press the lit SPKR key (the key goes
off), or 
if offhook hang up. You hear a progresstone. (Display 
keysets show CANCEL ANY
CALL FORWARD.)
Single-Line Set: Lift the handset., enter the can-cel any Call Forward feature code 
(359), and
hang up.Forwarding To The Message Center
22.18Keysct users have a simple method for fonvard-
ing calls to their designated message center. The user
presscs the FWD key and then the MSG key. Calls for-
warded through the 
keyset are then sent to the keyset’s
designated message center.
22.19To QUKRLX FORWARD CL4L.U TO YOUR biE.!SAGE
c-(-oNL;y):
While on or off hook, press the FWD key and
then the MSG key. (Display 
keysets show FWD[condition] 
To EX XXX [or user name]). If on
hook press the lit SPKR key (the key goes off). If
offho& hang up.
Forwarding To Voice Mail
22.20If the station is forwarded to the voice mail unit
or if the message center is a voice mail unit, the 
keyset
user’s “mailbox” is automatically dialed when the voice
mail unit answers the forwarded call. In fact, whenever
any station 
(keyset or single-line) is forwarded to a des-ignated voice mail 
unit, the station’s assigned “mail-
box” is automatically dialed when the voice mail unit
answers the forwarded call.
22.21If a chain of forwarded stations ends in voice
mail, the mailbox of the 
first station in the chain will be
selected when the voice mail unit answer the call.
NOTE: If a trunk group is assigned direct ring in to mul-
tiple stations, and one of those stations is forwarded to a
voice mail 
unit, incoming calls on that trunk group are
not forwarded to the voice mail unit.
Page 
444 
						

							FEATURESIssue 1, November 1994
23. SPEED DIALING
23.1Three 256 System features provide speeddial-
ing. They are as follows:
System Speed Dialing: Up to 400,32-d@ system
or tenant-specific speed-dial numbers can be stored
in system memory.Station Speed Dii: Each station user 
csn pro-
gram individual speed-dial numbers. Single-line set
users can store up to 
10,16-d@ numbers. Keyset
users can store 10 outside telephone numbers (up to
16 digits each) and 10 extension numbers (up to four
digits each).System 
Diiry (Intercom and Outside): The
intercom directory enables display keyset users to“look up” intercom extension numbers and user
names. The outside directory enables display keyset
users to “look up” system speed-dial numbers and
associated names. (This feature is available only inthe 
Extended and Exiended plus Tl and E&M
software packages.)A.SYSTEM 
SPEED DIALING
23.2Speed dialing allows station users to dial stored
telephone numbers quickly. Up to 
400,32-d@ system
or tenant-specific speed-dial numbers can be stored in
system memory. Through database programming or the
designated speed-dial 
programming station, each indi-vidual number can be designated in the database as
available to all stations (tenant group 0) or available
only to stations within a certain tenant group. If desired,
an identifying name can also be stored with each speed-
dial number. (See also the System Directory feature on
page 4-90.)233
To keep system speed-dial numbers confidential,
some or all of them can be programmed as non-display
numbers (see 
PROGRAMMING, page 5-75). Nondis-
play numbers can be used by any station user (as long as
the number is assigned to the user’s tenant group), butcan only be displayed on the programming station’s
keyset. (Non-display numbers cannot be redialed or
saved as station speed-dial numbers.) Nondisplaynum-
bers will appear in the SMDR report when dialed.
23.4System speed-dial numbers are subject to toll re-
striction unless a system-wide option has been enabledthat allows any station to dial any system speed-dial
number regardless of that station’s SCOS.
23.5The system speed-dial numbers are stored using
location codes (000-399). When dialed, the numbers
appear on a display 
keyset unless they have been pro-
grammed as non-display 
numbers. Display keyset userscan also view system speed-dial numbers and names
without dialing (unless the numbers are designated foranother tenant group or designated as non-display);
however, with non-display numbers only the name is
displayed.
23.6The system speed-dial numbers and names are
stored in battery-backed RAM and will not be erased in
the event of a power failure.Programming System Speed Dial Numbers
23.7The system speed-dial numbers and names are
programmed by the installer or at any attendant station.
However, attendants can only program or view numbers
that are accessible system wide or in their particular ten-
ant group. In addition to the attendant stations, one dis-
play 
keyset can be designated as the system speed-dialprogramming station to program or view all system
speed-dial numbers and all tenant-specific speed-dial
numbers. When the system is in the default state, thepri-
mary attendant station is the designated system speed-
dial programming station.
23.gThe system speeddial numbers can contain up to
32 digits each and can include hookflashes and/or short
or long pauses for dialing a series of numbers. For exam-ple, the speed-dial number can contain an SCC local
number, a pause, an access code, and the telephone
number. For using E&M trunks, the other systems’ trunk
access codes, followed by a pause, may be included in
speed-dial numbers. The lengths of the hookflash andthe pause are determined by the programmable CO
Hookflash and Pause Digit timers.
23.9To program system speed-dial numbers, use one
of the following 
methods:l
Use the keypad to manually dial the number. If you
make a mistake, press the MUTE key to backspace.l Press the REDIAL key to enter the last number
dialed or saved at the station (up to 32 digits).l
Press one of the SD keys on the keyset to enter theoutside telephone number (up to 16 digits) pro-
grammed under that key.
23.10To program speed-dial names, keypad keys are
used to enter the desired letters, numbers, and punctua-
tion. The number of times a key is pressed determines
which character is entered. For example, 
77776444844
would enter 
“SMITH.” When adjoining characters are
located under the same key, press the FWD key once to
advance to the next character. For example, 5666 FWD
66337777 would enter “JONES.” Refer to the chart on
the next page to program speed-dial names. (Note that
letters correspond to the letters printed on the keypad
keys.)
Page 4-85 
						

							INTER-~PRACTICESlMX/GMX 256 INSmTION 2% MAINTENANCE
23.nTOPROGRAM OR CHANGE .WYlEbfSPERD-DL4LNuM
BRRSAND NAMES @.llENVANlSAh’D lFiEDESIGN~ SYS-
lE.MSPEED-DLALPROGRAMMNGKEYSETOW:
NOTE: If you make a mistake, use the MUTE key to
backspace. 
Or, lift and replace the handset (the name
and number in memory remains unchanged); then start
over.
(1)
(2)
(3)
(4
While on hook, Press the SYS SPD key (or press
SPCL and enter the program System Speed-Dialfeature code
- 020). (Display keysets show
PROGRAM SYSTEM SPEED DIAL.)
Euter the speed-dial location code 
(OOO- 399).
(The MSG key is lit and the display shows the
name and number or, if one does not exist, NO
OUTSIDE #.) If you do not continue to the next
step, the display times out after the Long Interdi-
git timer expires 
and you must start over.
Ifyou wish toprogram a name or change the ex-isting name, enter or change the name for the
speeddial number using your keypad. Refer tothe chart on this page. If necessary, use the
MUTE key to back up and erase existing charac-
ters.
If the existing name is correct, or you do not wish
to program a name, 
proceed to the next step.
Press the MSG key (it will go out and the cursor
will move to the top line). Enter or change the
number (up to 32 digits) to be stored using the
keypad, one of the SD keys, or the 
REDIAL key.
If necessary, use the MUTE key to back up and
erase existing numbers. (Display 
keysets show
the number as it is entered.) 
To includepauses or
hook)lashes in the nurnbe~ press the SPCL keyonce for a hookflash 
(F), twice for a short pause(S), and three times for a long pause 
Q. You
may not exceed 32 digits.(5) Press any 
tnmk access key (call, individual
trunk, ANSWER, or OUTGOING) to save the
number. You hear a single Progress tone when
the number is accepted. (Display 
keysets show
PROGRAM SYSTEM SPEED DIAL.)
(6)To enter or change additional numbers: Re-
peat steps 2 through 5 for each number to be en--tered or changed.To end the programming session: Lift and
replace the handset or wait for the display to re-
turn to the date and time (when the Long Interdi-
git timer expires).23.12 
TORRASESYS3EMSPEED-DL4LNAMESANDlORNUbi-
BERS (2llENDANl.S AND lX.E DmGNAlED SYSlEM SPRW-
DLdLPROGRAMbfWGKEYSETONLY):
(1)While on hook, press the SYS SPD key (or press
SPCL and enter the program System Speed-Dialfeature code 
-020). (Display keysets show
PROGRAM SYSTEM SPEED DIAL.)
(2)
Enter the speed-dial location code (000- 399).
(The MSG key is lit and the display shows the
name and number.)
(3)You may erase the name only, the number only,
or 
both:a. If you wish to erase the name, press the
MUTE key repeatedly until the name is
erased.b. If you wish to erase the 
nunzbe~ press the
MSG key, then press the MUTE key repeat-
edly until the number is erased.(4) Press any trunk access key (call, individual
trunk, ANSWER, or OUTGOING). You hear a
single progress tone when accepted. (Display
keysets show PROGRAM SYSTEM SPEED
DIAL.)
(5)To enter or change additional numbers: Re-
peat steps 2 through 4 for each number to be
erased.To end the programming session: Lift 
and
replace the handset or wait for the display to re-
turn to the date aud time (when the Long 
Iuterdi-
git timer expires).
Page 
4-86