Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							lNTER-TELPRAcTIcE!3IMX/GMX 256 INSTALLATION % MAINTENANCEFEATURES
Issue 1, November 1994
Keyset Lit-Emitting Diode (LED) Indications
SASThe keyset call keys, trunk keys, IC/CO speed-dial (SD) keys, hunt group keys, and some of the feature keys
contain light-emitting diodes 
(LEDs). The LED flash rates, shown below, indicate the status of the stations, trunks, and
features. The rates are shown in interruptions per minute 
(PM).
DATA
ICSTEADYSLOW
0 
IPM30 IPMAuto-dial
Data call is
modem is
beingdialing; data port monitored
cannot be ac-
cessed
MEDIUM
120 IPMRecalling
intercom calliscampedon
FAST
240 IPM
Intercom call
iSG3IIpiOIl
FLUlTERW/960 IPMDatacallisin
progress;
continuous =
data device is
off hook
Intercom call is
on hold
SPKRSpeakerphone is
on or ready for
use
CNF
MUTE
Microphone is
mutedConference is
in progressConference is
recalling stationInitiator left
conference in
progress; orcalf. party is
on conference
wait hold
FWDCalls are being
forwarded
MSGMessage iswaiting
DNDYour station is in
do-not-
disturb
SDStation is busyStation is in do-Station has a
Continuous = staor unplugged
not-disturbcall ringing intion left off hook
HUNT
GROUPCALLAll stations inHunt group has
hunt groups are
a call campedunavailable
onTrunkisinuse
TrllIlkis
at your station
Trnnkisringing Trunkison
recalling fromin or camped onhold
hold or(waiting); or
transferbusy trunkcallback
TRUNKTrunkisinuse
at another
station or
unplugged
TmtlkisinuSeTrunk isTrunk is ringingTrunk is on
at your stationrecalling 
fromin or camped onhold
hold or
transfer
zing); or busycallback
Page647 
						

							Ee~ember1994INTER-TEL PRACTICESlMX/GMX 256 INSTALLATION & MAINTENANCE
I
IVolume Controls
5.49On some keysets, speaker volume and ring tone
volume are controlled by two thumbwheels on the 
right-
hand side of the 
keyset.
5.50
On Inter-Tel AIh4 keysets, digital keyseta, and
DVK keysets, volume is controlled by pressing volumecontrol feature keys (labeled UP and DOWN) on the
keyset.
531To CHANGE VOWB ONANAIb¶, DIGDXL, OR DVK
iC!XYIZ
(1)Press the UP key to raise the volume or press the
DOWN key to lower the volume, while perform-ing one of the following. A confirmation tone
will alert you when you have reached the highest
or lowest possible volume. On display 
keysets,
the display shows the level as it is raised or low-
ered.
a.
b.C.
d.
e.
f.
g-To change handset intercom voice volume:
Press the desired key while on an off-hook
(handset) intercom call.To change 
handsfree intercom voice
volume: Press the desired key while on an
on-hook (speakerphone) intercom call.To change handset outside call voice
volume: Press the desired key while on an
off-hook (handset) outside call.To change 
handsfree outside call voice
volume: Press the desired key while on an
on-hook (speakerphone) outside call.To change background music volume:
Ress the desired key while listening to back-
ground music through the 
keyset speaker.To change alerting tone (ring tone)
volume: Ress the desired key while the key-
set is ringing. OR, while on hook, press bothkeys to hear the currently programmed
volume, then press the desired key to adjust it
up or down.
NOTE: The selected alert tone volume level
is automatically saved.To change handset progress tone volume:
Ress the desired key while listening to inter-
com dial tone through the handset.
(2)h. To change speakerphone 
progress tone
volume: 
Press the desired key while listen-
ing to intercom dial tone through the speaker-
phone.To save the setting: Ress both the UP and
DOWN keys at the same time. If this step is not
performed, the 
keyset will return to the previous
volume level when the call, tone, or music ends
(except for the ringing alert tone volume, whichis automatically saved at the most current
volume level).
552 ToRETURNANAIM, DIGllXL, OR DVKMEYSET To DE-1
FAlZTVOWbfE-:
While on or off hook, press the SPCL key and en-
ter the Default Volume feature code (394).Selectable Ring Tone
5.53Keyset users can select the type of ringing alert
tone to be heard at 
theirrespective keysets. This is useful
in open office settings where phones are close together
and it is difficult to tell which one is ringing. Eight dis-tinctive ring tone settings are available (1-S) or ring
tones can be disabled at the keyset (setting 0).
554Disabling ring tones does not affect lamp status
or displays. A ringing call will still cause ring flash onthe trunk key and display 
keyseta will show the ap
propriate display for an incoming call.
5.55
Ifring tones are disabled as described below, they
can be re-enabled by repeating the procedure and enter-
ing any ring tone selection 1-S.I
5.56 
TOCHANGEKEYSETRINGT
(1)While on hook, press SPCL and enter the SelectKing Tone feature code (328). (Displays
SELECT RING TONE.)
(2)EITHER, Enter a number l-8 to select the de-
sired ring tone, or enter 0 to disable ring tones.
OR, 
Press the asterisk (*) key or the pound (#)key to scroll through tones l-g. You 
cannot
scroll to 0.
OR, Enter 9 to repeat the selected tone.I
(3)Lift and replace the handset, or allow the Long
Interdigit timer to expire. The last tone selected
will now be in effect when the 
keyset rings.
Page 4-48 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
lmATuREsIssue 1, November 1994
B. 
SINGLELINE SETS
5.57 There are three 
types of single-line se.& Eu-band Single-Line Sets 
(ESLSs), Single-Line Instru-
ments (SLIs), and industry-standard single-line DTMP
sets. Any of these single-line instrument types can also
be used as an off-premises extension 
(OPX).Enhanced Single-Line Sets 
(ESLSs)
5.5%The ESLS has nine user-programmable feature
keys for one-key dialing of feature codes and a FLASH
key that sends a timed hookflash 
to signal the systembe-
fore a code is entered. It also has a neon message waiting
lamp that lights (like a 
keyset MSG key) when a mes-
sage is received. The default values of the feature keys
are defined in a key map in database programming (refer
to PROGRAMMING, page 544, for details). They are
user-programmable feature or trunk group keys. They
can be assigned any of the general feature codes or trunk
access codes listed on pages 4-5 through 4-11. When
the system is in the default state, the feature codes as-
signed to the keys are as follows:Single-Line Instruments 
(SLIs)5.59 The SLI has four user-programmable feature
keys for one-key dialing of feature codes and a PLASH
key that sends a timed hookflash to signal the systembe-
fore a feature code is entered. The default values of the
feature keys are defined in database programming (referto 
PROGRAMMING, page 5-44, for details). They are
user-programmable feature or trunk group keys. They
can be assigned any of the general feature codes or trunk
access codes listed on pages 4-5 through 4-11. When
the system is in the default state, the feature codes as-
signed to the keys are as follows:
KEYFUNCTION
STNSPDStation Speed Dial (382)
REDL Redial(380)
LaLeast-Cost Routing (9)
HOLDIndividual Hold (336).Single-Line DTMF Sets
5.60Single-line MMP set users access the features
by hookflashing (pressing and releasing the hookswitch
quickly) and 
entering feature codes.Off-Premises Stations
5.61SLIs, ESLSs, or any AC-ringing DTMP single-
line sets can be used as off-premises stations. They are
placed at a remote location and are connected to the 256
System through a telephone company OPX circuit or a
customer-provided circuit. The circuits are connected to
an Inward Dialing Card 
(DC). (Refer to INS’fALU-
TION, page 3-30, for details.)
5.62Off-premises station users access the features byhookflashing (pressing and releasing the hookswitch
quickly) and entering feature codes.
5.63
IDCs do not support message waiting applica-
tions. If single-line sets with message waiting lamps are
installed on 
ID&, the lamps will not function.Ring Zones
5.64The system power supply can provide power toring up to 20 AC-ringing single-line stations simulta-
neously without any noticeable change in the ring tone.To preserve the ring tone quality, single-line stations
should be divided into ring zone groups.
5.65If more than 20 AC-ringing single-line sets are in
the same ring-in pattern, they should be divided among
the three ring zones so that no more than 20 ring at a
time. Refer to page 4-25 for more information.Page 4-49 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
C.DIRECT STATION SELECTION/BUSY
LA&w FIELD (Dss/BLF) UNlTS
1 5.66 There can be a maximum of 50 DSS/BLF-
equipped 
keyset stations on the system.l IMX and 
Inter-Tel/DVK DSWBLF Units are pro-
grammed to be used with specific keysets, but are
not physically attached to the 
keysets. Each unit re-
quires separate cabling and a separate 
Keyset Card
(KSC) circuit. For each DSS/BLFUnit installed, one
fewer keysct can be installed.I
0Digital DSS/BLP Units are connected to digital key-sets using a PC Data Port Module 
(PCDPM) at-
tached to the keysct. Up to four digital 
DSWBLF
Units can be connected in series to one PCDPM.
5.67
Each DSS/BLFUn.it has 60 keys. The keys can be
programmed a one of the following types:
0 DSS/BLF Keys: DSS/BLP keys provide one-key
access to extension numbers. Together, the lamps in
the 
DSS/BLF keys create a busy lamp field that indi-cates the status of each station or hunt group as-
signed to the keys. The LED indicator in the key is
solidly lit when the associated station is busy, flashes
slowly when the station is in do-not-disturb, flashes
fast when the station has a call ringing in, or flutterscontinuously if the station is causing a 
STmONOFF-HOOK system alarm. If assigned to a hunt
group, the LED indicator is solidly lit when all sta-tions in the hunt group are unavailable (busy, in
do-not-disturb, or removed from the hunt group) and
it flashes fast when a call is camped on to a busy hunt
group.I
0Feature Keys: The keys on the DSS/BLP Unit can
be programmed in the database to be feature keys.Feature keys provide one-key dialing of selected
feature codes. The DSS/BLF Unit feature keys can
be used just like 
keyset feature keys.
0System Speed-Dial Keys: The keys on a DSSfBLF
Unit can be programmed as system speed-dial keys
for dialing the system speed-dial numbers that are
programmed through the attendant station or pro-
gramming terminal. These keys function as follows:
- Pressing the key while your station is idle will
display the associated speeddial number on the
keyset display.
- Pressing the key while on an intercom call will
cause reorder tones.
-Ifan extension number is stored in the speed-dial
location, pressing the key while listening to dial
tone dial the extension number. (These keys will
not show busy lamp status for the station. They
are used only for speed dialing.)
- If an outside number is stored in the speed-diallocation, pressing the key while listening to
outside dial tone will dial the number.
5.68The key arrangements for the 
DSS/BLF Units are
programmed in up to eight different arrangements using
the key maps in the database.
D.ATI’ENDANT COMPUTER CONSOLES
5.69 The Attendant Computer Console is an 
IBM-
compatible personal computer that is connected to anavailable 
Keyset Card (KSC) circuit. (It cannot be
installed on KSC-D circuits programmed for “dual” op
eration.) It is primarily designed for use by attendants of
larger 256 System installations where the use of 
DSS/
BLP Units would be difficult because of the number of
users. However, it also provides enhanced call proces-
sing features, such as electronic text messaging and di-
rectory dialing, that would be useful in 256 Systems of
all sizes. (Refer to the manual provided with the Atten-
dant Computer Console for more information.)
Page 4-50 
						

							INTER-TELPRACTICESIMWGMX 256 INSTALLATION & MAINTENANCEIssue 1. Nov%z6. USER-PROGRAMMABLE
FEATURE KEYS
6.1Individual keyset keys can be designated as “user-
programmable” in the key maps during database pro-gramming All 
ESLS and SLI feature keys except the
FLASH key are user-programmable. The installer pro-
grams the default feature codes (see PROGRAMMING,
page 
5-44) and the station user can reprogram the fea-
ture codes as desired.l
Keyset: (Default feature codes are shown on page
4-46.) Up to nine user-programmable keyset keys
can be programmed to access any of the general fea-ture 
wdes (except Single-Line Call Splitting-337,
which is a single-line feature code). The FWD key
can also be programmed with any of the four Call
Forwarding feature codes.
0Single-Line Set: (Default values are shown on page449.) 
ESLS and SLI feature keys can be pro-
grammed to access any of the general feature codes.
6.2TO DISPLWlHE CUR~~TKEYEN~UES(ONA DISPLAY
ISYSEZ):
(1)While on hook, press the SPCL key and enter the
Feature Key Display feature code (326). (Dis-play 
keysets show DISPLAY FEAIURE KEY
PROGRAMMING.)
(2)Press the feature key(s) to be displayed. (Display
keysets show the current feature assigned, as the
keys are pressed.)63 
?ORETURNlFLTKEBTolXEVXLUESlX4TAREPRO-
GRAWiEDLNlEEDAXUiASE:
Key&: While on or off hook, press the SPCLkey and enter the Feature Key Default feature
code (325). If off hook, hang up.
Single-Line Set: Lift the handset, enter the Fea-ture Key Default feature code 
(325~ and hang
UP.6.4 
lV PROGRAMlHEKEYS:
(1)Keyset: While on hook, press the SPCL key and
enter the Feature Key Programming feature code(327). (Display 
keysets show NOW PRO-
GRAMMINGFEAWREKEY.)
Single-Line Set: Lift the handset and enter the
Feature Key Programming feature code (327).
(2)Press the desired feature key. (Display 
keysets
show the feature currently assigned to the key.)
(3)Enter the feature code to be stored under that key.
Keyset users hear a single progress tone when the
programminn is complete& single-line sets re-
turn to intercom dial tone. (Display keysets show
the newly programmed feature.) An invalid codecauses repeating reorder tones and does not
change the feature code assigned to the key. (Dis-
play 
keysets show ERROR! FEAIURE CODE
INVALID.)
NOTE: If you do not enter a feature code, the
programming mode times out when the Long In-
&digit timer expires and you hear reorder tones;
the feature code assigned to the key remains un-
changed.
(4)
Keyset: Wait 5 seconds for the display to return
to date and time, or lift and replace the handset.
To program other keys, repeat the procedure.
Single-Line Set: Hang up. Rogram other keys
by repeating the procedure.Page 4-51 
						

							E~ember1994lNTER=TzLPRAcrIcESIMX/GMX 256 INSTALLATION & MAINTENANCE
7.AUTOMATIC CALL ACCESS
(KEYSETS ONLY)
7.1This feature allows a keyset user to determine the
way incoming calls are answered. Feature codes are en-
tered by the users to select the type of call access. The
four variations are as follows:
The user hears intercom dial tone when the handset
is lifted and must press a call or individual trunk key
(or the ANSWER key) to access an outside call, or
press the IC key to access an intercom call.
The user can answer ringing intercom calls by sim-
ply lifting the handset, but outside calls must be an-
swered by pressing a call or individual trunk key or
the ANSWER key. (When the system is in the de-
fault state, all 
keysets have this type of call access.)
The user can answer ringing outside calls by lifting
the handset, but ringing intercom calls must be an-
swered by pressing the 
IC key.
The user can answer any ringing call by lifting the
handset. If no call is ringing, the user hears intercom
dial tone when the handset is lifted. (This option is
the way single-line sets work.)
NOTE: In any of the above variations, 
keyset users may
still receive 
handsfree intercom calls (if enabled).
7.2The selected option determines how all types of
riuging intercom or outside calls (direct calls, trans-
ferred calls, recalls, etc.) are answered. Ifmore than one
call is ringing at the station, the first call received is the
first answered.73
When programmed for automatic trunk access, a
station user with allowed answer, but without ring in, for
a trunk must always press an individual trunk key (or
press 
SKL and enter the Automatic Trunk Answer fea-
ture code
- 350) to answer a non-ringing call. Trans-
ferred ringing calls and recalls can be answered by lift-
ing the handset.
7.4Camped-on calls cannot be answered by simply
lifting the handset or pressing the SPKR key. For exam-ple, a station is programmed to automatically answer
ringing outside calls, but requires pressing the IC key to
answer ringing intercom calls. If a private intercom call
rings in and is immediately followed by an outside call
ringing in, the display shows the intercom call messageand the outside call camps on. The intercom call also
camps on when the handset is lifted. The user can then
choose between the camped on calls by pressing eitherthe IC key or the call or individual 
tnmk key (or
ANSWER key).
75The automatic call access options outlined below
can be programmed at 
keyset stations only. Single-line
sets are already designed to automatically answer ring-
ing intercom and outside calls by lifting the handset.
7.6
lV PROGRAM OVlSiBE CXLL ACCESS:
(1)While on hook, press the SPCL key.’
(2)Select the option:
a.
b.
C.
If you wish to automatically answer ringing
outside calls by lijiing the ha* enter the
Automatic Trunk Access feature code (360).
You hear a confirmation tone.
If you wish to access outside calls by prwsingthe call 
key, individwl trunk key, or
ANSWER key, enter the Cancel Automatic
Trunk Access feature code (361). You hear a
confirmation tone.
To change the current option to its opposite
(toggle 
on or off), enter the Automatic Trunk
Access 
On/Off feature code (374). You hear a
contIrmation tone.
7.7
To PROGRAMNIERCOM CALL ACCESS:
(1)While on hook, press the SPCL key.
(2)Select the option:
a.
b.
C.
If you wish to automatically answer ringing
intercom calls by 
lifing the ham&a enter theAutomatic Intercom Access feature code
(362). You hear a confirmation tone.
If you wish to access ringing intercom calls
bypressing the IC key, enter the Cancel Auto-
matic Intercom Access feature code (363).
You hear a 
confirmation tone.
To change the curtent option to its opposite
(toggle 
on or off), enter the Automatic Inter-
com Access On/Off feature code (364). You
hear a confirmation tone.
Page 4-52 
						

							lNTER-TELPRACTIcEsIMX/GMX 256 INWTION & MAINTENANCEFEATURES
Issue 1, November 19948. MUSIC-ON-HOLD AND
BACKGROUND MUSIC
8.1The Music-On-Hold feature not only makes wait-
ing on hold as pleasant as possible, but it assures the
holding party that the call is still connected.
8.2
Keyset users can choose to listen to background
music by entering the Background Music feature code
(313) or pressing the MUSIC key. The primary attendant
can enable background music for the optional external
paging speakers by entering a feature code (see page4-111).
83The system can be equipped with one or two op-
tional external music sources for the Music-On-Hold
and Background Music features. An optional external
music source can be a customer-provided radio, tape
player, or other device connected to the ROM Central
Processing Unit 
(RCPU) card in the equipment cabinet.
When a music source is installed, Music-On-Hold is en-
abled by placing the MOH straps on the RCPU card in
the ON position. It can be disabled by placing its straps
in the 
OFF position. If music is not desired, the system
can be programmed for tick-tones or silence on hold.
NOTE: In some circumstances, there may be broadcast
restrictions associated with the music heard by callers
on hold. Check with the music’s original distributor and/
or the radio station for copyright and broadcast restric-
tions concerning Music-On-Hold.
8.4Station users can select a music 
chclnnel that deter-
mines which of the two music sources they wish to listen
to when camped onto a system resource, when placed on
hold by another station, and for 
keyset background mu-
sic. The music channels are assigned on a 
station-by-sta-tion basis in the database. Station music channel pro-gramming can be changed by the user by entering a
feature code. The music channel used by system Music-
On-Hold and paging speaker background music is set in
the database.85
8.6
Keyset: While on hook, press SPCL and enter
the Background Music Channel Selection fea-
ture code (318). The music channel will changebetween channels one and two each time the
code is entered.
Single-Line Set: Lift the handset, enter the
Background Music Channel Selection feature
code (318) and hang up. The music channel will
change between channels one and two each time
the code is entered.
The music channel heard by outside callers is de-
termined on a trunk group-by-trunk group basis in the
database.
8.7Throughout the instructions in this section of the
manual, the term “music” refers to the selected option:
music, tick-tones, or silence, depending on what is en-
abled.
8.8Background music is interrupted for pages. Music
over keyset speakers is also interrupted for calls, keysct
programming, ami ringing.8.9
TO TURNKEYSETRACKGROUND MUSIC ON OR OFi?:
While on or off hook, press the MUSIC key (or
press the SPCL key and enter the Background
Music On/Off feature code 
- 313). If off hook
hang up.
Page 4-53 
						

							INTER-TELPRACTICESIMX/GMX 256 BWIALLATION & MAINTENANCE
9.SIGNALS AND TONES._
9.1There are several distinct signals and tones on the 256 System. The installer can choose to use these tones (pure
system tones), or dial tones and busy tones similar to those of the telephone company (standard tones), by selecting an
option in the database (see PROGRAMMING, page 5-69).A. 
RINGSIGNALS
9.2The system signals and tones generated by the ringer or keyset speaker are as follows.
TYPE OF CALLSIGNAL
Outside callSiile long tone every 6 secondsFI
Intercom call or off-hook voice
announce call
Queue callback
Recall 
from transfer or hold
?tKo short tones and a pause
(repeats for private calls)
A repeating signal of three
short 
tones and a long pause
A repeating signal of four short
tones and a long pause
Reminder message
--1
 Eight short tones
B.CALL PROCESSING SIGNALS
9.3The following signals and tones are heard through the handset or keyset speaker.
SIGNALACTION
intercom dial tonerHandset lifted or SPKR or IC key pressed.Double tones (called station 
mmIntercom call -repeats for private call or
receives the same signal)call to non-handsfree station; one double
tone for 
handsfiee call.
Intercom busy signal
rII1ICalled station or selected trunk is busy.
- slow repeating tones
(until camp on)
A repeating signal of four
ULCalled station is in do-not-disturb.
fast tones and a pause
Reorder tones 
- fast tonesNumber or feature code was not
(may be four tones oraccepted, number did not pass toll
continuous)
restriction, or dialing timer expired.
System busy signal 
- reordermAll resources are busy, station is
tones followed by musiccamped on.
Single 
progr~ toner1Feature procedure completed, or
something needs to be entered.
Camp-on tone 
- single
tone every 15 seconds
(programmable)
Message waiting tone 
-
six tones followed by
intercom dial tone after lifting
the handset or hookflashingAnother station has camped on to this 
sta-
I1tion.A message is waiting at this single-line
station.
Page 4-54 
						

							INTER-TELPRACTICESIhWGMX 256 INSTALLATION & MAINTENANCEFEAWIssue 1, November 1994
NOTE FOR SINGLE-LINE SET USERS: When
the procedures tell you to hookflash, quickly pressand release the hookswitch. If you press the
hookswitch to hang up, hold it down until the SL
Hookflash Maximum timer expires (default value is
0.7 seconds); otherwise, the system recognizes it asa hookflash. If using an SLI or 
ESLS, use the
PLASH key to perform a hookflash. If using an
ESLS, you do not need to hookflash when using one
of the programmed feature keys.
I
10. INTERCOM CALLS
10.1The intercom can be used to place station-to-sta-
tion calls that can be answered 
handsfree. Or, it can be
used to place private (non-handsfree) calls. 
A station
user that reaches a busy station can camp on, request a
callback (queue), leave a message, or use the Off-Hook
Voice Announce feature (if enabled). Other features that
apply to both outside and intercom calls, as described
later in this section of the manual, include placing calls
on hold, call waiting, call transfer, reverse transfer, and
call forwarding.
NOTE: Integrated speakerphones, which allow hands-
free operation on outside calls and intercom calls, are
standard on 
keysets. ESLSs and SLIS do not have speak-
erphones.A. 
PROGRAMMINGFOR PRIVATE
HWERCOM CALLS
10.2A station user can place private (non-ha&free)
intercom calls by pressing the pound (#) key before dial-
ing the extension number. Or, the station can be pro-grammed to always send and/or receive private calls
using “ring intercom always” or “handsfree disable.”
Riug Intercom Always
10.3A station user can always place private calls byprogramming the station with the Ring Intercom Al-
ways feature code. While this feature is enabled, the
called party hears repeating double tones and must lift
the handset (or press the 
SPKR key or IC key) to answer.
10.4 TOPROGRAMZFIESTAlTONTOALW~PL4CEPRlKXli%
Lh’TERCOiU CALL7 (RlNGIh’lERCObiALW~):
Keyset: While on hook, press the SPCL key andenter the Ring Intercom Always feature code
(367) or the Ring Intercom Always On/Off fea-
ture code 
(377).
Single-Line Set: Lift the handset. Enter a ring
Intercom Always feature code (367 or 377) and
hang up.
103 lDCAhVELRlNGIh’l?BCOMALW~:
Keyset: While on hook, press the SPCL key and
enter the Cancel Ring Intercom Always feature
code (368) or the Ring Intercom Always On/Off
feature code (377).
Single-Lime Set: Lift the handset. Enter a Cancel
Ring Intercom Always feature code (368 or 377)
and hang up.
Keyset Handsfree Enable/Disable
10.6A keyset user can always receive private calls by
disabling the 
keyset handsfree answering feature using
the disable handsfiee feature code, as described in the
following paragraph. The 
keyset user hears repeating
double tones when receiving an 
inter-m call and must
lift the handset (or press the 
SPKR and/or IC key) to
answer while this feature is enabled.
10.7n, PROGRAM lHE SlAlTON To ALWAYS RECEIVE PRI-
vm~coMcALIs(~oNLy):
While on hook, press the SPCL key and enter theDisable Handsfree feature code (310) or the
Handsfree On/Off feature code (319).
lo.8 TORESlDRElHEHAN.VKZRLVG~:
While on hook, press the SPCL key and enter theEnable Handsfree feature code (311) or the
Handsfree On/Off feature code (319).Private Intercom Override
10.9If a keyset station is programmed with the Private
Intercom Override flag, the user can place a 
handsfree
call even if handsfree mode is disabled or ring intercom
always is enabled. The caller simply presses * or # whileI
listening to the repeating ring signal of a private call (see
the complete procedures for placing an intercom call on
the next page). This feature will not work for 
non-hands-
free message replies, system forwards, or transferred
calls.B. 
S’IXI’ION-TO-STATION CALTJNGReceiving Intercom Calls
lo.10 TOREC~ANWTERCOMCALC ONAk7iXET:
If you hear a double tone and a call announce-
ment 
(ham call), and the SPKR key is lit, re-
spond 
handsfiee or lift the handset. (Display key-
sets show INTERCOM CALL PROM 
EX XXX
[or user name] to identify the 
sonrce of the call.
The source identification remains on the display
until the user picks up the handset or presses the
SPKR or IC key.)
Page 4-55 
						

							FYEATTJRESIssue 1, November 1994INTER-TELPRACTICESIMXIGMX 256 INSWTlON & MAINTENANCE
If you hear repeating double tones (j&ate call),
lift the handset, or press the SPKR or IC key to
respond handsfree. (Display 
keysets show IN-TERCOM CALL FROM 
Ex 2fXX [or user
name] to identify the source of the call. The
source identification remains on the display until
the user answers the call.)
1o.n lORECElVEAN~COMCALCONAS,?NGLE-m
ShT
When you hear repeating double tones, lift the
handset.
lo.12ToRECEfC?E A l7Uh’Sl?ERR.D-TO-HOLD
INlEUCOMCALLATAh’Y~ON:
When you hear a page announcing that a call is holding
at your station:
Keyset: When the IC key is fluttering, lift the
handset and press the IC key. Or, while on hook,
press the 
IC key to speak handsfree. You are con-
nected to the caller.
Single-Line Set: Lift the handset and press the
HOLD 
key or enter the Individual Hold feature
code (336). You are connected to the caller.Placing Intercom Calls
NOTE: When placing an intercom call, begin dialing
before the Dial Initiation timer expires. If the timer ex-
pires, the system drops the connection and sends repeat-
ing reorder tones. This 
prevents a voice channel from
being tied up accidentally.
10.13la P~cEmnulERcoM c4LL:(1) 
Keyset:To use the handset: Lift the handset.
To use the speakerphone: While on hook,
press the SPKR key or the IC key. The SPKR
key lights.
Single-Lime Set: Lift the handset. (If the MMF
decoders are busy, you hear silence. Hang up and
try again.)
(2)If you want to place a private (nomhana5jke)
calf to a 
keyset, Press the pound (#) key.
(3)Dial an extension number. The number can be 0
for the attendant, a station 
extensionnumber, or a
hunt group pilot number. (Display 
keysets show
the number dialed.) If you dial too slowly, the 
Iu-
Page 4-56terdigit timer may expire and you will hear re-
peating reorder tones.
~ .’ “1-:i/’
a.
b.C.
d.
e.
f.
8.
h.
If calling a hand$ee kyset station, speak
after you hear a double tone.
If calling a single-line statioq a hunt group,
or a 
kzyset with ham&j& d&bled, you hearrepeating double tones until the call is an-
swered. NOTE: If your station has the Pri-
vate Intercom Override feature enabled, you
can 
press * or # when you are calling a keyset
station 
from another keyset and want the call
to ring through 
handsfree.I
If piking a private call, you hear repeating
double tones until the call is answered.If you 
dial an invalid nun&q you hear
repeating reorder tones.If the 
calkd station is busy, you have the
following options:
1.
2.
3.Disconnect: Hang up and try later. 
If
dialing ham&free (keysetsonly), press the
SPKR key to disconnect.Camp on: Do not hang up, your call
camps on. When the called station is
available, a Private call is placed. Refer to
paragraph 10.14 for details.Request a busy station callback
(queue): This is similar to camping on
except that you hang up and wait for the
busy station to be available. For more in-
formation, refer to paragraph 10.17.
If you hear a repeating signal of four fasrtones and a 
pause, the station is in
do-not-disturb. You can use the Busy Station
Callback feature or, if enabled on your 
key-
set, 
use the Do-Not-Disturb Override feature
by pressing SPCL and entering the Do-Not-
Disturb Override feature code (373).
If the calledstation is busy,in ¬-d.sturb,
or there is Ito answeq you can leave a mes-
sage waiting indication with the station itself
or with the station’s message center. For de-
tails, refer to page 4-58.If 
the calkd station is a busy digitaZ, IMX 1
12124~line, or DW keyset and if all the nec-
essary conditions for 
OHKA are enablerl, youcan announce the call using the Off-Hook
Voice Amrounce feature. For a complete ex-
planation of this feature, refer to page 4-61.