Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTEGRATEDTM
lMWGMX256
\INSTALLATION AND FIELD
MAINTENANCE MANUAL
Part No. 440.8074
Issue 1, November 1994 
						

							lMwGMX256INSTALLATION AND FIELD
MAINTENANCE MANUAL
NOTICE
IMX 
81 GMX COMBINED INTO ONE MANUAL
With the new 1995 North American Numbering Plan software releases, the 
Ih4X 256 and GMX-256 products are iden-
tical except for the station instruments that can be installed on them. To provide better service, condense reference
materials, streamline training, and facilitate technical support, the installation manuals for the two systems have been
combined into one generic manual.
When using this combined manual to help sell, install, or service a particular system, be aware that not all of the stationinstruments described in this manual are available on both products. Listed below are the station instruments that can
be installed on each product.
IMX 256 Station InstrumentsGMX-256 Station Instruments
lDigital 
Keyseta (including PCDPMs 62 MDPMs)lIMX AIM 
Keysets (including “dual-circuit” keysets)l 
lMX (non-AIM) Keysets
0 GX Keysetsl Attendant Computer Consoles
0 Digital DSS/BLF Units
0 IMX DSS/BLF Units
0 GX DSS/BLF Units
l Enhanced Single-Line Sets 
(ESLSs)
0IMX Single-Line Instruments (SLls)
0 Single-Line DTMF Sets
0 Inter-Tel/DVK Keysets
0 Gh42C Keysets
0 GX Keysetsl Attendant Computer Consoles
0 Inter-Tel/DVK DSS/BLF Units
0 GhIX DSS/BLF Units
0 GX DSS/BLF Units
0 GMX Single-Line Instruments (SLIs). 
GXSLIs
0 Single-Line DTMF Sets
Part No. 440.8074
Issue 1, November 1994 
						

							Part Number
440.8074
INTEGRATEDTM
lMwGMX256
INSTALLATION AND
FIELD MAINTENANCE
MANUAL
Issue 1, November 
1994
@Inter-Tel Integrated Systems, inc. 1994
Printed in USA 
						

							IMX 256 ISSUE 2 - INDEX OF NEW FEATURES
For those individuals who are already familiar with the Issue 1 manuals for the lMX 256 and GMX-256 Systems, the
following new items are documented in this combination manual. For complete information on each item, refer to the
page numbers following the brief explanation. Also, throughout the manual, 
%hange bars” like the one at the right
have been placed in the margins to indicate any new or revised information since the original manuals.I
IMX And GMX Combined Into One Manual
with the new 1995 North American Numbering Plan software releases, the IMX 256 and GMX-256 products are
identical except for the station instruments that can be installed on them. To provide better service, condense refer-
ence materials, streamline training, and facilitate technical support, the installation manuals for the two systems
have been combined into one generic manual. When using this combined manual to help sell, install, or service a
particular system, be aware that not all of the station instruments described in this manual are available on both
products. See page 2-2 for a list of the station instruments that can be installed on each product.North American Numbering Plan 
(NANP)
The growth of telecommunications services has created an increasing demand for more telephone numbers. To
meet the demand, 
Bellcore has prepared a long-range North American Numbering Plan (NANP) to provide addi-
tional telephone numbers. The plan expands the capacity of the current numbering system by making area and
office codes interchangeable. That is, numbering patterns formerly reserved for office codes can be used as new
area codes and office codes within existing area codes can have the same pattern as other area codes. This version
of software supports the new numbering plan. See pages 
4-28 and 5-90.Home And Local Area Codes
In many areas, the telephone company has created call-cost arrangements that refer to “home” and “local” area
codes. The home area code is the area code within which the system resides. The local area codes are additional
area codes that, when called, use the local or toll local call-cost rate instead of the long distance rate. Up to three
local area codes can be programmed and then extended within toll restriction 
progxamming to provide proper call
costing. See pages 4-29 and 5-171.Loop Start 
‘Ikunk Glare Protection
During a “glare” connection, the software now allows the incoming call to remain connected, while still protecting
against possible toll fraud. See pages 2-14 and 
5-68.Station Exchange
This programmable station feature allows a station user to exchange the extension numbers of two station circuits.
This swaps the database and user programmed features of the extension numbers between 
two station circuits
without the need for database programmin
g.The circuit number of the station locations are unchanged, but the
extension numbers are changed. See pages 4-99 and 5-31.Digital Cards, Diil 
Keysets, and Diiti DSWBLF Units
The IMX 256 System can now support the digital station instruments originally designed for the Inter-Tel Axxess
System. See pages 
2-2,2-g, 2-12,2-13,2-21 to 2-27,2-33,2-34,2-44,3-7,3-22,3-28,3-29,347,3-48,3-62 to 
3-70,3-90,3-91,4-21,4-40,4-50,5-24,547,5-135,6-3,7-1, and 7-3.
All digital keysets utilize DSP shared resources for speakerphones, and Executive Digital Keysets have enhanceddisplays. See pages 2-22,440, and 4-41.
APC Data Port Module (PCDPM) must be installed on digital keysets to provide the secondary voice path needed
for the 
OIWA feature. See pages 2-23,3-66, and 4-61.
A customer-provided, modem-equipped data device may be attached to any digital keyset with a PC Data Port
Module (PCDPM) and a Modem Data Port module (MDPM) installed. See pages 2-23,3-70, and 4-101.Feature And Speed-Dial Keys On 
DSWBLF Units
DSS/BLF Units can have feature keys or system speed-dial keys programmed in their keymaps. See pages 4-50,4-87, and 5-50.
Page v 
						

							INDEX OF NEW FEATURES (continued)
Keyset “Hot” Dial Pad Keys
There is a system-wide option that, if enabled, allows keyset users to dial line access codes and feature codes with-
out lifting the handset or pressing the SPKR or SPCL key. This programmable feature is called “hot dial pad” to
indicate that the dial pad keys are always activated. See pages 
44,4-42, and 5-68.Private Intercom Call Override
If a keyset station has the Private Intercom Override feature enabled, the user can place a handsfree call by press-
ing 
l or # when calling a keyset station that has handsfree mode disabled. See pages 4-56,5-30, and 5-52.
%ilent” u Tone Selection
When setting the ring tone on a keyset, the keyset user can enter 0 to disable ring tones. See page 4-48.Toll 
Sew&y Feat= Set
The Extended software package now includes the following Toll Security features:
Weekly Toll Limits: When enabled, the weekly toll limit feature keeps track of the accumulated call cost for spe-
cified types of toll calls. The feature can monitor 
7- and lOdigit toll calls and/or operator-assisted/international
calls. Alarm messages have been added for toll limit management. See pages 
4-10,4-30,4-62,4-63,4-83,
4-1X2,4-125,5-97, and 6-8.
Inter-Tel Services: The weekly toll limit feature can only be enabled by Inter-Tel Services. See page 6-41.
Enhanced DISA Security Codes: DISA security codes can be 4-7 digits long. ADISA caller will have only three
opportunities to enter a valid security code. If the caller fails three times, the failure will generate a system alarm
and that trunk will be inoperable for five minutes. See pages 
4-38,5-111,5-115, and 6-8.
DISA Toll Restriction: DISA lines can be given day and/or night mode toll restrictions like those for individual
stations (except 
LCR-Only). See pages 4-38,5-106,5-111, and 5-116.
SMDR Blocked DISA Calls Option: A programming flag has been added to SMDR that allows blocked DISA
calls to appear in the 
Sh4DR report. See pages 4-38,4-123, and 4-124.DISA And Hunt Group 
Information In SMDA Summary Reports
DISAcall information has been added to the System Summary report and a new Hunt Croup option has been added
to the Summary Report. See pages 
4-38,4-115,4-118, and 5-140.End-Of-Dialing Digit Suppression
Display and Redial: A system
programming flag allows the programmer to specify whether all dialed digits or
just the digits that make up the valid call are displayed and stored in the redial buffer. If desired, the “extra” digits
used for dial-up banking machine, voice mail, automated attendant, or other purposes 
canbe suppressed. Suppres-
sing the extra digits prevents entries, such as PIN numbers and other codes, 
from being displayed when they are
dialed. See pages 4-93 and 5-69.
SMDRReportsz A programming flag has been added to the SMDRreport programmingprompts that allows you
to specify whether all dialed digits or just the digits that make up the valid call appear in the SMDR report. See
pages 4-123 and 5-142.Account Code Enhancements
LCR Toll Forced Account Code: Forced account codes for toll calls only can be programmed for stations with
LCR-Only toll restriction in day 
und night modes. When this account code type is enabled, the user only has to
enter an account code if the system detects that a toll call has been dialed 
whenLCR is used. See pages 4-33,4-66,5-32, and 5-55.
Validated Forced Account Codes: Forced account codes can be validated or non-validated. See page 4=-66,5-32,5-33, and 5-55.
Page vi 
						

							INDEX OF NEW FEATURES (continued) ’Voice Mail/Computer Enhancements
Do-Not-Disturb Breakthrough: Normally, calls to a station through DIM, the automated attendant, or a voice
computer are not blocked by placing the station in do-notdisturb. If desired, individual stations can be set to pre-
vent these calls from breaking through do-not-disturb. See pages 
4-14,4-21,4-38,5-30, and 5-52.
Voice Mail/Computer Hunt Groups In All Software Packages: In any software package, any hunt group can be
designated as a 
voice computer hunt group. See pages 4-16,4-21, S-61, and 5-62.Automated Attendant Hunt Groups: Voice computer hunt groups can be designated as automated attendant
hunt groups. See pages 4-21 and 5-63.
Dial RuleS: Voice mail/computer hunt groups can be assigned dial rules. See pages 4-21 and 5-63.
Recall Destination: Avoicc mail/computer hunt group can have an assigned recall destination. See pages 4-21
and 5-64.
Overflow/Announcement Stations: Voice mail/computer hunt groups can serve as overflow/announcement sta-
tions. See page 5-66.
DTMF Feedback Tones: The progress tones that are normally sent to a voice computer can be replaced with
-“feedback” tones that determine call status. See pages 4-21,5-31, and 5-52. If feedback tones are enabled,
the “extended” set of feedback tones can also be enabled 
in system-wide programming. See pages 5-67 and 5-68.
Allow Cross-Tenant Voice Mail/Computer ‘Itaffic: The Programmer can determine whether voice mail units
and voice mail computers will be allowed to place intercom calls, forward intercom calls, or 
transfer intercom or
outside calls to stations that are in different tenant groups. See pages 4-21 and 
5-67.
Version Feature Code: When entered at a voice computer port this feature code generates a four-digit IYIMF
code that indicates the last four digits of the software part number. It is used by voice processing software to ensure
that the 
KSU software is compatible with the voice pro&sing features. See page 4-7.Remote Hunt Group Remove/Replace
The Hunt Group Remove/Replace feature can be controlled from the attendant’s station using the Remote Hunt
Group Replace feature code. See pages 
4-144-19, and 4-111.Hunt Group Enhancements
There is a system option that can be enabled to send uZZ unanswered hunt group calls first to the announcement
station and then to the overflow station. See pages 4-17 and 5-68.
If a station that receives a recalling hunt group call chooses to transfer the call back to the hunt group, the call
retains its original queue position in the hunt group. Also, calls that go to the announcement and overflow stations
do not lose their places in the queue. While the call is at a playback device announcement or overflow station
(except voice 
compufer overflow/announcement stations) it continues to circulate through the hunt group. If a
hunt group member picks up the call, it is pulled back 
from a playback device overflow/announcement station and
connected to the hunt group station. See pages 4-18 and 4-19.Station Off-Hook Alarm
The STXlTON OFF HOOK alarm now indicates the station that is off hook. Also, the alarm clears automatically
when the station user hangs up. See pages 
4-1X2,4-125, and 6-8.Equal Access 
“1OlXXXX” Numbers Supported
The system supports the “lo- and “1OXXX” equal access numbers. Toll restriction SCOS 7 has also been
modified to support equal 
access dialing. See pages 4-27,4-B, and 5-88, and 5-113.Password Required
The password prompt will always appear when a programmer logs in to a programming session. In the default state
there is no database programming password and pressingRETURN will allow access to the database. See page5-10.Page vii 
						

							INTER-TELPRACTICESlMX/GMX 256 INS’IXLJATION & MAINTENANCE
TABLE OF CONTENTSIssue 1, November 1994
TABLE OF CONTENTS
CONTENTSPAGEINDEXOFNEW FEATURES............................................V
I
TABLE OF CONTENTS.................................................ix
LIST OF FIGURES...
.....................................................
Ml1
FCC REGULATIONS...................................................xvii
SAFETY REGULATIONS...............................................xix
LIMITED WARRANTY.................................................
OVERVIEiV...........................................................l-l
1. Introduction........................................................l-l
2. System Capacities....................................................l-l
3. Software Packages...................................................1-2
4. Hardware Summary..................................................l-3
5. Installation, Programming, And Maintenance Summary......................1-3
6. Features Summary...................................................1-4
SPECIFICATIONS.....................................................2-l
1. Introduction........................................................2-2
2. Cabling And The Main Distribution Frame 
(MDF)..........................2-4
3. Equipment Cabinet...................................................2-6
4. Station Instruments...................................................2-21
5. Additional System Equipment..........................................2-31
INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
1. Introduction........................................................3-2
2. System Installation Outline............................................3-2
3. Pre-Installation Checklist..............................................3-3
4. Station Cabling......................................................3-6
5. Assembling The Main Distribution Frame 
(MDF) Backboard.................3-9
6. Equipment Cabinet Installation.........................................3-35
7. Station Installation...................................................3-62
8. 
SMDR/SMDA Output Device Installation.................................3-98
9. External Paging Equipment Installation...................................3-98
10. External Music Source Installation.......................................3-99
11. Preventative Maintenance..............................................3-99
12. Post-Installation Checklist.............................................3-100
Page ix 
						

							TXBLE OF CONTENT!3INTER-TELPRACTIcEs
Issue 1, November 1994lMX/GMX 2% INSTALLATION & MAJNTENANCE
CONTENTS
FEATURES............................................................
1. Introduction........................................................
2. Accessing The Features...............................................
3. System Organization..................................................
4. Tnmk Features......................................................
5. Station Instruments...................................................
6. User-Programmable Feature Keys.......................................
7. Automatic Call Access (Keysets Only)...................................
8. Music-On-Hold And Background Music..................................
9. Signals And Tones...................................................
10. Intercom Galls.......................................................
11. Inter-Station Messages................................................
12. Off-Hook Voice Announce (OHVA).....................................
13. Outside Galls........................................................
14. Placing Calls On Hold................................................
15. Call Waiting........................................................
16. Call Transfer........................................................
17. Reverse Transfer And Group Call Pick-Up.................................
18. Call Privacy And Privacy Release.......................................
19. Barge (Keysets Only).................................................
20. Conference Galls.....................................................
21. System Forwarding...................................................
22. Call Forwarding.....................................................
23. Speed Dialing.......................................................
24. Optional System Directory- Intercom And Outside (Keysets Only)...........
25. House Phone........................................................
26. Redialing...........................................................
27. Paging.............................................................
28. Remove From Paging.................................................
29. Do-Not-Disturb......................................................
30. Cancel Miscellaneous Operations........................................
31. Hookflash..........................................................
32. Reminder Messages (Keysets Only)......................................
B 33. Optional Station Exchange Feature......................................
34. Optional Data Device Attachments (Keysets Only)..........................
35. Attendant Features...................................................
36. Record Keeping And Maintenance Features...............................
Page x
PAGE‘3,
24-l4-4
4-4
4-12
4-24
4-40
4-51
4-52
4-53
4-54
4-55
4-58
4-61
4-62
4-67
4-69
4-70
4-73
4-74
4-75
4-76
4-79
4-82
4-85
4-90
4-92
4-93
4-94
4-94
4-95
4-97
4-97
4-98
4-99
4-1014-103 
.“‘:4-114 
j 
						

							lNTER-TELPRACTIcEsTABLE OF CONTENTS
IMX/GMX 256 IN-‘l-ION & MAINTENANCEIssue 1, November 1994,
CONTENTSPAGE
PROGRAMMING......................................................
1. Introduction........................................................
2. System Set-Up For Programming.......................................
3. Session Timer And Screen Saver........................................
4. Microsoft Windows..................................................
5. How To Use The Programming Windows.................................
6. Applications Menu...................................................
7. 
Defauli Values.......................................................
8. Station Programming -Individual Station Information......................
9. Station Programming -Batch Programming Options.......................
10. System-Wide Features................................................
11. Toll Restriction......................................................
12. Least-Cost Routing @CR).............................................
13. Trunk Programming..................................................
14. Attendants..........................................................
15. Station Message Detail................................................
16. Service.............................................................
TROUBLESHOOTING.................................................
1. Introduction........................................................
2. Troubleshooting Checklist.............................................
3. Light-Emitting Diode (LED) Indications..................................
4. Alarm Messages And Field Service Diagnostics............................
5. Troubleshooting Charts................................................
6. Customer Support....................................................
7. Defective Unit Return Policy...........................................
REPLACEMENT PARTS................................................
1. Introduction........................................................
2. Ordering Procedure...................................................
3. Replacement Parts List................................................
4. Recommended Spare Parts.............................................
APPENDIX A- GX STATION INSTRUMENTS...........................
1. Overview...........................................................
2. Specifications.......................................................
3. Installation.........................................................
4. Features............................................................
5. Programming.......................................................5-l
5-3
5-3
5-11
5-11
5-12
5-15
5-24
5-25
5-44
5-54
5-88
5-98
5-103
5-132
5-137
5-1456-l
6-l
6-l
6-l
6-8
6-12
6-41
6-417-l
7-l
7-l
7-l
7-1A-l
A-l
A-l
A-4
A-10
A-10
Page xi 
						

							TABLE OF CONTENTSINTER-TELPRACTICES
Issue 1, November 2294IMX7GM.X 256 INSTALLATION & MAINTENANCE
comms
APPENDIX B - GMX STATION INSTRUMENTS. . . . . . . . . . . . . . . . . . . . . . . . . .
1. Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Specifications . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*............*.......
4. Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . .
5. Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .
INDEX..;.............................................................
PAGE‘I-%)B-l
B-l
B-l
B-5
B-10
B-10I-l
Page xii