Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PROGRAMMINGIssue 1, November 1994INTJZR-TELPRACTICES
IMWGMX 256 INSllLLATION & MAINTENANCE
C. SMDR
15.29The Station Message Detail Reporting (SMDR)
produces a record of calls and their 
costs. Report format
is discussed in the 
FEANRESsection, starting on page
4-123. Determine the port (serial port one or two) for theSMDR output, which stations and trunks will be in-
cluded in the report, and which of the following options
will be used:Record Aii Incoming 
Calls: Selecting this check
box includes all incoming calls in the SMDR report.
Record All Local Calls: Records all local, non-toll,valid calls.
Record All 
Toli Calhx Records all valid toll calls.
Toll calls include calls that begin with 1 or 0, are
longer than seven digits, or contain a restricted of-
fice code.
Record AU DISA Calls: This includes all incoming
and outgoing DISA calls in the SMDR report.
Record Aii Conference Calls: All conference calls
that involve a trunk are recorded, even conference
calls involving stations not listed in the station list.Record 
AII DID CaIIs: This includes all calls
received on DID trunks in the SMDR report.
RecordAliRing-inDiagnostics: Aring-inmessageis recorded for every incoming call (whether an-
swered or unanswered) to indicate how long it rang.
All incoming calls are recorded, even those involv-
ing stations not listed in the station list.
Suppress Aii Absorbed Digits: Absorbed digits (onlocal or PBX lines) will not appear in the report if
this option is selected.NOTE:
If absorbed digits are repeatable on a local
line, the absorbed digitswill not appear in the SMDR
report even when repeated.Suppress 
Au But The First Toll Digit: When this
option is selected, only the first digit of the toll
field(s) will appear in the number dialed field (i.e., if
“10xXx-l-...”was dialed, only “11” would appear).Suppress Aii Digits After End Of Dialing: This
flag allows you to specify whether all dialed digits or
just the digits that make up the valid call 
appear inthe SMDR report. If desired, the “extra” digits
(dialed after the end of dialing the telephone num-
ber) used for dialing banking machine, voice mail,
automated attendants, or other purposes can be sup
pressed so that only the the telephone number digits
are recorded in the report. (This flag is not affected
by the system-wide flag that suppresses digits for the
keyset displays and redial buffer, described on page
5-69.)
Display Elapsed Time in Seconds: To allow SMDRto give a more accurate representation of elapsed
time, an option can be enabled that records the
elapsed time of calls in seconds instead of minutes.
For calls up to 999 seconds (about 16.67 minutes)long, the ELAPSED 
TIh4E field will show
“S=XXY (XXXrepresents the number of seconds).
For calls lasting longer than 999 seconds, ELAPSED
TIME will show “IIHMM” (hours and minutes
rounded up to the nearest minute).
15.30The SMDR programming window appears as
shown on the next page when you select SMDR 
from the
Station Message Detail menu or enter the SMDR com-
mand.
.1,
,J
Page 5-142 
						

							INTKR-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
PROGRAMMINGIssue 1, November 1994
Actions &tup Exit
wwRecord All Incoming Calls Record All Incoming Calls
wwRecord All -Local Calls Record All -Local Calls
ElElRecord All Toll Calls Record All Toll Calls
lxlxRecord All QISA Calls Record All QISA Calls
w
wRecord AI1 conference Calls
SMDR 
output ActivewRecord All DID Calls
(7)8 Suppress All Absorbed Digits
Suppress All but the 
&st Toll Digit
Suppress All Digits After End-Of-Dialing
17Display Elapsed Time in Seconds
for durat&s less than 999 seconds
15.31SMDR OUTPUT PORT: Select the desired
output port for the SMDR by selecting the appropriate
option button (serial port one or two).
15.32SMDR OUTPUT 
ACTIVE: To activate the
SMDR feature, place an X in the SMDR Output Active
check box by selecting it (by pressing the SPACE BAR).
To disable the reports, remove the X by selecting the
check box again.15.33 CHECK BOXES: The check boxes on the
right side of the window determine the content of theoutput. To choose the desired options, select the ap
propriate check boxes to place an X in them. To remove
an option, select the check box again to remove the X
from the check box.1534 STATION LIST: To assign the stations that
will be included in the SMDR output, select the Stations
crumnand button. The following window appears.Include
102 01.03 ‘Station Undefined
103 01.04 -station undefined
I 1104 01.05 ‘Station Undefined
Exclude
109 02.02‘StationUndefined
110 02.03-StationUndefined
11102.04-StationUndefined
112 02.05‘Station
Undetined
0 INCLUDE or EXCLUDE: To include a station,
locate the desired station on the Exclude list and
select it by pressing the SPACE BAR; it will auto-
matically move to the Include list. To remove a sta-
tion from the list, select the station in the Include list
to move it to the Exclude list.
Page 5-143 
						

							PROGKAMbllNGIssue 1, November I!394INTER-TKLPKACTICKSlMX/GMX 256INSTALLQION & MAINTENANCEALL or NONE: To include all stations, select the
All command button. To exclude all stations, select
the None command button.
OK or CANCEL: When the station lists appear asdesired, select the OK command button. To exit
from the window without saving changes, select the
Cancel command button.
SORT: To sort the stations and list them numerically
by extension number or circuit number, or alphabeti-
cally by name, select the Sort command button. The
following window appears. Choose the desired sort-
ing method by selecting the corresponding option
button. Then select the OK command button. When
the list of stations returns, the list box will show the
stations in the selected order. To exit without chang-
ing the sorting method, select the Cancel command
button.
15.35EXIT: When SMDR programming is finished,
select the Exit command button (shown on the 
preccd-
ing page). 
Awindow appears that asks “Perform Update
to Database?” To update the database and exit to the Ap-,
plications Menu, select Yes. Or, select No to exit with-
out saving any changes. Select Cancel to return to the
SMDR window without updating the database.Page 5-144 
						

							INTER-TELPRACTICESIMXIGMX 256 INSTALCATION 81 MAINTENANCE
PROGRAMMINGIssue 1, November 1994
16. SERVICE
16.1When Service is selected from the Applications
Menu window, the menu expands to show the following
options:
service...
Error Message ProgrammingHybrid Balance
Maintenance Programming
Passwords
Report Programming
Report Programming (Customized)
Save/Restore
Serial Port Configuration
System 
C.on@ration
16.2Each of the options and the windows they access
are described in detail in the following pages.163
In addition to using these service applications,
service personnel can use error messages that are logged
by the system for troubleshooting purposes. These mes-
sages can be viewed on the 256 screen 
and/or can be cc-
pied to a floppy disk. There are three types of error logs:
reset 
reccds, system error messages, and system freeze
records. These files can be used by Customer Service
personnel during troubleshooting. To copy the error file
to disk, follow the procedures given on page 5-167.
16.4To view error messages on the PC screen, exit tothe Inter-Tel 256 logo screen. Then press 
ALTS to
access the Setup pull-down menu. From that menu,
select M to display the error messages. When you are
finished viewing the messages, press ACT-S and thenM
again to return to the logo screen.
Page 
5-145 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256IlWMLLATlON & MAINTENANCE
clError Message Output Active
wReport All &mm [+++I
wReport All Field Service Diagnostics [ * * *]
clReport All l&ineering Diagnostics [---I
qLog All SEND Messages to History Queue
[ Exit ]A.
ERROR MESSAGE PROGRAMMING
CERR)
16.5Error 
messages are printed to give service per-
sonnel and engineers information about system status.(Refer to 
m, page 4-125, and TROUBLE-
SHOOTING, page 6-8, for more information about sys-tem alarm reporting.) The following types of error
messages can be enabled. A program planning sheet is
in Figure 5-32 on page 5-233.Report All Alarms 
[+++I: Au error message is re-
corded for all minor and major system alarms. This
option does not include the field service or engineer-
ing diagnostics messages.Report AU Field Service Diagnostics 
[***I: An
error message is recorded for all field service diag-nostics. Refer to 
TROUBLESHOOTlNG, page
6-10, for a listing of field service diagnostics.Report All Engineering Diagnostics 
[--I: An er-
ror message is recorded when the software detects aninconsistent or illogical condition in the dynamic
database, when the operating system detects an error
in the non-operating system software 
on the same
circuit card, and if the operating system detects aninconsistency or error condition in its own data
structnres. These error messages are for engineering
use only.
Log All SEND Messages to History Queue: Thesemessages provide additional troubleshooting in-
formation (cphist.bin files) that can be used by engi-
neering personnel.16.6To reach the window shown above, select Error
Message Progr
amming from the Service menu or enter
the ERR command.
16.7ERROR OUTPUT PORT: Select the desired
output port for the error reports by selecting the
appropriate option button (Serial 1 or Serial 2)..
16.8ERROR OUTPUT ACTIVEz To activate the
error reporting feature, place an X in the Error Message
Output Active check box by selecting it (by pressing the
SPACE BAR). To disable the reports, remove the X by
selecting the box again. If SMDR is active when activat-
ing error message 
outpuf, error messages appear within
the SMDR report and call information is buffered while
the message prints.16.9 REPORT/LOG 
u The remaining check
boxes determine the types of error messages to be in-
cluded in the error report.NOTE: Do not enable error reports for engineering
diagnostics or log SEND messages unless requested to
do so by authorized service 
persomtel.16.10 EXIT: When error message programming is
finished, select the Exit command button. A window a~)-
pears that asks “Perform Update to Database?” To update the database and exit to the Applications Menu,
select Yes. Or, select No to exit without saving any
changes. Select Cancel to return to the Error Message
programming window without updating the database.
‘,.:
: ;
,
Page 5-146 
						

							INTER-TELPRACTICESIMWGMX 256 DJSlXLIATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
Actions &tup Exit
circuits
13.03 G/L
13.04 G/L
13.05 G/L
13.06 G/L
14.OlLs
14.02LS
14.03 Ls
14.04Ls
14.05 Ls
-Hybrid Balance-0
Ideal0
l Unloaded0
Loaded
xj3st Line
Break Dial-Tone Digit:cl5
The break dial-tone digit
is dialed out the seized
trunk to break dial-tone and
silence the trunk. It is only
used for G/L trunks.
B.HYBRID BALANCE (HYBR)
16.11The 256 System allows the installer to match
the impedance of the trunks installed in the system to the
system hardware using one of three options: unloaded,
loaded, or ideal. Hybrid balance can be set on a 
trunk-by-trunk basis 
(Tl circuits and 4-wire E&M circuits
cannot be hybrid balanced). To access this program,
select Hybrid Balance from the Service menu or enter
the HYBR command.
16.12CIRCUIT& To begin prograrmning the hybrid
balance for a specific trunk, scroll through the Trunks
list box until the desired trunk is highlighted. All other
activity will apply to that trunk.
16.13 HYBRID BALANCE: To set the hybrid
balance at the desired level, select the appropriate op-
tion button.l 
IDEAL: The ideal balance network simulates a
6OO-ohm transmission trunk to match trunks that are
supplied by other equipment that is located withinthe same building using private, copper wire ter-
mination. For example, an OPX supplied by another
PBX that does not use the public network, or a 
Tl
channel bank interface.l UNLOADED: The unloaded balance network
simulates an 800 ohm transmission trunk which
matches most CO trunks. NOTEr The present stan-
dard for trunks from the central office is 900 ohms.
However, 
AT&T studies indicate that an even better
match can be obtained with 800 ohms for unloaded
trunks and 1650 ohms for loaded trunks.
0LOADED: The loaded balance network simulates a
1650 ohm transmission trunk which more closely
matches the qualities of a CO trunk that has a loading
coil included in its circuitry because the central of-
fice is very far 
from the installation.
16.14TEST LINE: To have internal diagnostics test
the selected trunk, select the Test 
Line command button.The system will automatically set the hybrid balance
based on the test results. To ensure consistent results,
this 
testshouldbe run at least three timeson each trunk
NOTE: If you attempt to test an incoming-only trunk,
you will see a warning that states, “This circuit is incom-ing only, so the system 
cannot automatically place a
call. Make sure circuit XX.XX is on an active call before
proceeding.” This is because ground signal is not re-
turned on Tip and the system 
cannot power up the trunk
for testing. Establish a call on the trunk identified in the
message (circuit 
XXXX) before continuing the test.16.15 BREAK DIAL-TONE DIGIT: This is the
digit that is dialed by the system during the trunk test to
break dial tone (defaults to 5). Select any digit that is not
recognized as a special code by the central office (or
PBX, if the 256 System is installed behind one).
16.16EXIT: When hybrid balance programming is
finished, select the Exit command button. Awindow ap-
pears that asks “Perform Update to Database?” To up-date the database and exit to the Applications Menu,
select Yes. Or, select No to exit without saving any
changes. Select Cancel to return to the Hybrid Balance
window without updating the database.
Page 5-147 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION % MAINTENANCEActions 
&tup Exit
Devices
Ezit1
CO Trunks - Maintenance
(-T-)
13.04CO Trunk
13.05 CO Trunk
13.06 CO Trunk
C.MAINTENANCE PROGRAMMING (MAIN)
16.17This Program allows you to temporarily removea trunk from service for maintenance or repairs, and
place it in service again later. While in maintenance, the
trunk cannot be accessed by users and the system will
not send ring signals to stations for that trunk. However,
to outside callers and the central office, the trunk 
ap
pears to be working and callers will hear ringing.NOTE: Each 
TlC is equipped with a “make busy”
switch for removing all circuits on the card from service
and placing them back in again. They do not require useof this window. Pressing the switch will light the 
Tl
Card LED and begin the process of “busying out” each
circuit not in use. The circuits that are in use are then
busied out as soon as the users hangs up.
16.18The window shown above can be accessed byselecting the Maintenance Programming option 
from
the Service menu or entering the MAIN command.
16.19DEVICES: Currently, only CO Trunks appear
in the Devices list box. In future software updates, other
system devices may be included.
16.20 CO TRUNKS- MAlNTENANCE/AVAIL-
ABLE To remove a trunk from service, highright it inthe Available list box. When 
selected, it moves to the
Maintenance list box. To return a trunk to the Available
list box, select it in the Maintenance list box. 
Amessage
is automatically Printed in the SMDR to show trunk sta-
tus when a trunk is taken out of or returned to service.
NOTE: Placing a trunk in maintenance prevents all out-
going access and answering permission for the system
users, however it does not make the trunk appear to be
busy to outside callers. Any incoming calls will receive
ringing instead of busy signal. If there is an ongoing call
when the trunk is placed into maintenance, the system
will wait for the call to be completed before disabling
the trunk.
16.21ALL or NONE: To remove all trunks from ser-
vice, select the All command button. To move all trunks
to the Available list box, select the None command but-
ton.16.22 
EXLTr When maintenance Programming is
complete, select the Exit command button. A window
appears that asks 
“PerformUpdate to Database?” To update the database and exit to the Applications Menu,
select Yes. Or, select No to exit without saving any
changes. Select Cancel to return to the Maintenance
Programming window without updating the database.
Page 
5-148 
						

							INTER-TRLPRACTICESIMX/GMX 256 lNSTALL.ATION % MAINTENANCEPROGRAMMINGIssue 1, November 1994
&tlonsSetup Exit
pasSwordsD. PASSWORDS (PASS)
16.23To set passwords, select Passwords from the
service menu or enter the 
PASS command.The databaseand the On-Line Monitor feature each can have 
twopasswords assigned to them: Restricted and Unre-
stricted.
0 Applications Restricted: When the Applications
Restricted password is entered, the user can make
changes in all 
programmiq areas except error mes-sage programming hybrid balance, maintenance
progranuning, passwords, save/restore, serial port
configuration, and system configuration.
0Applications Unrestricted: A user who enters the
Applications Unrestricted password can make pro-
gramming changes in any area.
0Monitor Restricted: When the Monitor Restricted
password is entered, the user cannot perform a reset,
post messages, send commands, reset cards, copy or
initialize memory, modify data, or view the Applica-
tions database records.
0 Monitor Unrestricted: When the Monitor Ume-
stricted password is used, the user can make changes
in any area.NOTE: Roth Monitor passwords allow access to
Applications windows.
16.24
PASSWORDS: Choose the password to be pro-
grammed by selecting the desired line in the Password
list box. The following window will appear.
pasSword:
(ok) [-Tz-)
PASSWORD: Enter the password of up to 8 charac-
ters. The characters will not appear on the screen
when typed. The system is not case sensitive; you
may use upper or lower case characters. To remove
and existing password, simply move the cursor to the
text box and, without pressing any additional keys,
press RETURN.OR: If the password is as desired, select the OK
command button. The window heading will change
to “Password Verification” and you must retype the
password exactly as before. If the entered passwords
match, you will return to the Password window, if
not, you must reenter the new password and verify it
again
CANCEL: If you make a mistake while entering the
password or wish to leave it unchanged, select the
Cancel command button.16.25 
EXlX When password programming is flu-
ished, select the Exit command button. A window
appears that asks “Perform Update to Database?” Toup-date the database and exit to the Applications Menu,
select Yes. Or, select No to exit without saving any
changes. Select Cancel to return to the Passwords win-
dow without updating the database.
Page 5-149 
						

							PROGRAMMINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
Actions &tup Exit
&ea/Offke Code Report
Least Cost Routing Data Report
E.REPORT PROGRAMMING (REP)
16.26Reports can be generated that show station con-
figuration, area/office code programming, or least-cost
routing data programming.
16.27To access the window shown above, select Re-
port programming 
from the service menu or enter the
REP command.
16.28SELECT OUTPUT PORT: Select the desired
output port for the report by selecting the appropriate
option button (serial port one or two).16.29 SELECT 
REPORT: Choose the report that
you would like to have printed by selecting the corre-sponding option button. A black dot indicates the
selected report.l
STATION REPORT: To obtain a report that lists all
stations, as shown on the next page, select the Sta-
tion Report option button.
F AREA/OFFICE CODE REPORT: Select this
option for a report that lists all the allowed,
restricted, and extended area codes and the allowed
and restricted office codes for each of the toll restric-
tion user groups. The report format is shown on the
next page.l
LEAST COST ROUTING DATA REPORT: This
option activates a report that shows Least Cost Rout-ing information including route groups, facility
groups, and dial rules. The report format is shown on
the next page.
16.30EXECUTE: Select the Execute command but-
ton to generate the selected report. The reports are pres-
ented in the formats shown on the following page.
16.31EXITz When report programming is finished,
select the Exit command button to return to the Applica-
tions Programming window.Page 
5-150 
						

							fNlERJgR44CTICESSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
STATION REPORT:
STAI-IONREPO~
Sl-AExr
1.1El00
13El02
1.4El03..
11.1El80
11.2El81
113
El82SUN-l-JAN-1989
I-lmmf
USERNAME EQAl-r
SANDYKEY+
lDss
KEY
1.1
TOMKEY1.1
SL1.1SL1.1
PtSl-SL1.1 -
mT/DITRELSTA1 1
1.11 2
2 1
2 1
1 1
1 2
NOTE: The plus (+) after the KEY abbreviation indicates that a headset is enabled on that station. The aster-
isk (*) in the 
KIT column indicates that the station is an attendant.
AREA/OF’FICE CODE REPORT:AREA/OFFICE CODE TABLE REPORT
User Group X
SUN-JAN-01-1992HH:MMList 
Of Allowed Area Codes ( )
List Of Restricted Area Codes ( )
List Of Extended 
Area Codes ( )
Office Code Table For Area Code
XXX
List Of Allowed Office Codes ( )List Of Restricted Office 
Codes( )
LCR REPORT:LCR 
REPOKl’ SUN-Ol-JAN-198912:M)Route Group X
List Of Included Area Codes ( )
List Of Excluded Area Codes ( )
List Of Included Office Codes ( )
List Of Excluded Office Codes ( )
Facility Groups In Time Blocks
Day List ( )Evening List ( )
Night List ( )Facility Group X
List Of Trunk Groups ( )
Dialing Rules (numbers dialed and/or toll,
area
, or local indicators in order)
Page 5-151