Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							PRGGRAMMINGINTER-TELPRACTICE8Issue 1, November 1994IMWGMX 256 INSTALLATlON % MAINTENANCE
Inactivity Alarm
Inter-Ring Silence
Interdigit (Long)
152-255 seconds
Interdigit (Short)
42-30 seconds
LCR Advance
8
l-255 seconds
I
Loop Reversal Debounce
Message Wait
5
Off-Hook Voice
Announce Screening
Off-Line After Disconnect
Page
Pause Digit Length
Queue CallbackRecall
Relaxed Ring Detection62
DEFAULT
VALUF
60
10-255 seconds
60l-250 tenths
v/10 - 250/10)
25l-255 five-
hundredths
v/500 - 255/500)
l-255 seconds
5O-255 seconds
10
10-250 tenths
P/l0 - 250/10)
15O-255 seconds
3l-5 seconds
15
10-255 seconds
60
10-255 secondsl-9500 
five-
hundredths
v/500 - 9500/500)
PURPOSE---\1:;
Limits the time a station can remain off hook and in-
active (after 
first receiving reorder tones) before reg-
istering a system alarm.
2’Indicates the duration of the silence between
rings on an incoming CO call to determine if the
trunk has stopped ringing prior to being seized. In
most areas, CO ring pattern is 2 seconds 
on/ 4 see-
onds off. Check with the local telephone company
for the ring pattern in your area.
NOTE: This timer must always be set higher than
theCOringofftime.Determines end of dialing. Short timer is used
after a valid number has been dialed. Long timer is
used until digits form a valid number.
Length of time a station remains camped on to a busy
facility group before it is moved to the next group.
The length of time the system will ignore subsequent
loop reversals after a reversal occurs on a loop start
trunk.
Length of time a caller waits after pressing the MSG
key before being connected to the called party’s mes-
sage center.After the 
CampOn timer expires, length of time
before an OHVA call can be completed.
The length of time the system waits after disconnect
before checking for loop current. Used only after the
CO trunk has been disconnected in response to the
ICC0 Disconnect timer.
_
Limits duration of page.
Length of “short” timed pauses used in system andstation speed-dial telephone numbers and in LCR
dial rules. “Long” pauses are double this length of
time.Time allowed for a station to respond to a queue
callback before the queue is cancelled.
Length of time a hold or transfer recall rings at a sta-
tion before recalling that station’s attendant. If the
station receiving the recall has no attendant, the call
remains at the station until the Abandoned Call timer
expires.
Thisistheminimum amount of time the system
can detect energy on a trunk before it will recognize
that energy as ringing. Note that if this timer is set too
low, trunk noise could cause false ring-in detection.This timer is used only on trunks that are pro-
grammed to utilize non-standard ringing (such as
AT&T Dimension PBX OPX ring signal) with the
“relaxed ring detection” option in individual trunk
programming.
Page 5-82 
						

							INTER-TELPRACTICESPROGRAMMfNG
lMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1, November 1994
DEFAULTUF
Single-Line Hookflash
Maximum
Single-Line HookflashMinimum
Single-Line Wait
For Disconnect
System Forwarding Advance
System Forwarding Initiate
Tl Busy-Out Switch Time Out
Transfer
- Available
Transfer - Busy
Trunk Key 
Debounce
Trunk Preselect15
15
60
20
24
3
52-20 tenths
WlO i 2VlO)l-10 tenths
(l/10 - ‘O/10)
l-60 seconds
2-255 seconds
2-255 seconds
10-10000 seconds
10-255 seconds
lo-255 seconds
l-777 seconds
2-255 seconds
PURPOSEThe maximum amount of time a single-line set
user can press the hookswitch before the system
disconnects calls.
The minimum length of time a single-line set user
must press the hookswitch for the system to recog-
nize a hookflash.When a single-line station is involved in a call
that is disconnected by the other party, and the
single-line station remains off hook, this timer speci-
fies the length of time between the disconnection and
when the disconnect flash (which is set by the Dis-
connect Flash Duration timer) is transmitted to the
single-line circuit. During this time, the station re-
ceives no audible signal.
Determines how long a call will ring (unanswered) at
each forwarding point in a system forwarding path.
Determines how long a call will ring (unanswered) at
the principal station before advancing to the first for-
warding point in a system forwarding path.
This is the maximum amount of time 
theT1 card will
remain “busied out” after the busy-out button has
been pushed. If the card is not removed or the button
is not pressed again, the Tl card will no longer be
busy when this timer expires.
Limits time a transferred call rings unanswered be-
fore it recalls the transferring station.
Limits time a transferred call waits at a busy station
before recalling the transferring station.
The length of time the system will ignore subsequentattempts to press a trunk key once it has been
pressed. This prevents a keyset user from acciden-
tally disconnecting a call by re-accessing the trunk
key if the key is pressed twice while answering a call.
NOTE: The database contains a station option that
can be set to prevent users from reseizing a CO trunk.
If selected, the station user cannot reseize a trunk un-
til it is disconnected by replacing the handset, press-
ing the SPKR key, or pressing another trunk key.
To pre-select a trunk, the 
keyset user presses a trunk
key while on hook. This limits the time the 
keyset
can hold a trunk 
before dialing.
Page 
5-83 
						

							PROGRAMMINGIssue 1, November 1994INrRR-TRLPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
DEFAULTVA1 IIF
Trunk Ring Detection5
Unsupervised-CO5Valid-Call
15Voice Mail Dialing
Delay
5l-250 tenths
v/10 ~250/10)l-255 minutes
O-60 secondsl-250 tenths
(/lo- *wlo)
This is a low-level timer that specifies the duration
that continuous ring voltage must be detected on a
CO trunk for the system to recognize a new incoming
call. If this timer is too low, then false rings could be
detected. If the timer is too high, then new incoming
calls may not be detected at all. Common ring dura-
tions sent by central offices are l-second and 
~-RX-
ond.
Limits duration of CO-to-CO DISA calls or outside
calls transferred or forwarded to outside telephone
numbers 
before recalling the primary attendant.
Minimum duration of an outgoing call before it is re-
corded in SMDR or 
SMDA Calls placed on hold or
transferred are not subject to this timer.When a call is answered by the voice mail unit,
this indicates the amount of time the system waits be-
fore sending digits to the voice mail unit after it an-
swers the call.
Page 
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							INTER-TKLPRACTICESIMX/GMX 256 INS‘MLLATION % MAINTENANCEPROGRAMMING
Issue 1, November 1994
Actions &tup Exit
Tenant GroupsK. TENANTSANDDEPAR-(TNT)
10.89There can be up to eight tenant groups, with 10
departments per tenant group. In the default state, all
stations are placed in tenant group 1 and department 1.
10.90To prepare to use this program, make a list of the
stations to be assigned to each of the tenant groups. 
(All
stations must be assigned to a tenant group and a depart-
ment.) If desired, give each tenant group and depart-ment a name of up to 
20 characters. The program
planning sheet for this program is Figure 5-18 on page
S-210.
10.91The window shown above canbe reached byse-
letting Tenants and Departments from the System-Wide
Features menu or entering the TNT command.10.92 TENANT GROUPS: To program a tenant
group and/or its departments, select it in the list box. The
window shown on the next page appears.
10.93EXIT: When all tenant and department pro-
gramming is finished, select the Exit command button.
A window appears that asks “Perform Update to Data-
base?” To update the database and exit to the 
Appka-
tions Menu window, select Yes. Or, select No to exit
without saving any changes. To return to the Tenants and
Departments programming window, select the Cancel
button.
Page 
5-G 
						

							PROGRAMMINGINTER-TJ3LPRACTxcEsIssue 1, November 1994IMX/GMX 256 INSTALLATlON & MAINTENANCE
&scription:
xrunk Groups
DID Groups
Dgnrtment
‘hmk Group for &JTO Feature
01 All Lines
02
03
10.94DESCRIPTION: To give the tenant group an
identifying name, select the Description text box and
type a name of up to 
20 characters.10.95 
DEPARTMENT: To program the individual
departments, move to the Department list box. When
the desired department is selected, the following win-
dow appears.10.96 TRUNK GROUP FOR AUTO 
FEATUREz
To select the trunk group that will be used by this tenant
group as the auto trunk group, move the highlight bar to
the desired trunk group or the line that reads “NONE”
10.97STATIONS: To designate the stations that are
in this tenant group, select the Stations command but-
ton. The following window appears.
&scription:II
(-yzi-) [ok)
DEXXlPTION: To give the department an identi-
fying name, select the Description text box and type
a name of up to 
20 characters.
STATIONS: To designate the stations that will be in
the department, select the Stations command button.
A Station List window will appear that contains a list
of stations in the tenant group, as described in para-
graph 10.97.
OK: When finished programming the department,
select the OK command button to return to the de-
partment description window.
Include
10201.03‘StationUndefined
10301.04-StationUndefined
10401.05‘StationUndefined
Exclude
108 02.01 ‘Station Undefined
109 02.02‘StationUndefined 110 02.03-StationUndefined
11102.04‘StationUndefined
112 02.05‘StationUndefined
[E=)
[-z-ll INCLUDE or EXCLUDE: To include a station,
locate that station on the Exclude list and select it bypressing the SPACE BAR, it will automatically
move to the Include list. To remove a station from
the list, exit and select another tenant group, then
place the desired station in a new tenant group and
department. This procedure must be followed to en-
Page 
5-86 
						

							lNTER-TELPRAcTIc~IMX/GMX 256 INSTALLATION & MAlNTENANCEPROGRAMMINGIssue 1, November 1994
sure that a station is always part of a tenant group and
department.
ALL: To include all stations in the list, select the All
command button. 
(lhe None command button can-
not be used in this window.)
OK or CANCEL: When the station lists appear asdesired, select the OK command button. To exit
from the window without saving changes, select the
Cancel command button.
SORT: To sort the stations and list them numericallyby extension number or circuit number, or to list
them alphabetically by name, select the Sort com-mand button. The following window appears.
Choose the desired sorting method by selecting thecorresponding option button. Then select the OK
command button. When the list of stations returns,
the list box will show the stations in the selected or-
der. To exit without changing the sorting method,
select the Cancel command button.
10.98TRUNK GROUPS: To determine which trunk
groups that the attendant for this tenant group can place
in night ring mode, select the Trunk Croups commandbutton. The following window appears. Each trunk
group can be assigned to only one tenant group.
Jpcludel INCLUDE or 
EXCLUDEz To include a trunk
group, locate it on the Exclude list and select it bypressing the SPACE BAR; it will automatically
move to the Include list. To remove a trunk group
from the list, select another tenant group then place
the trunk group in that tenant group’s list. This pro-
cedure must be followed to ensure that a trunk group
is always assigned to a tenant group.
0ALLz To include all trunk groups in the list, high-
light a line in the Include list box and select the All
command button.l
OI(: When the trunk group lists appear as desired,
select the OK command button.10.99 DID GROUPS: To determine which DID
groups that the attendant for this tenant group can place
in night ring mode, select the DID Croups command
button. 
Awindow appears, like the one described above
for trunk groups; follow the same procedures. Each DID
group can be assigned to only one tenant group. Placing
a DID group in a tenant group removes it from the group
to which it was previously assigned.
10.100OK: When tenant group programming is com-plete, select the OK command button in the Tenant
Croup X window (shown on the previous page). You
will return to the Tenant Croups window shown on pages-85.
Page 5-87 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTIcRsIMX/GMX 256 INSTALLATION & MAINTENANCEll. TOLLRESTRICTION
11.1 When Toll Restriction is selected from the
Applications Menu window, the menu expands toohow
the following options:
Toll Restriction...
Alternate Carriers 
and Allowed Long Distance
Area/O&e Codes Allowed/Restricted
SCOS Information
1 Toll Security
11.2Each of the options and the windows they access
are described in detail in the following pages.
A AWERNATECARRIERSANDALLOWED
LONG DISTANCE 
(ALT)
11.3Alternate Carrier Numbers: 
Alternate carrier
numbers are the telephone numbers that you wish to 
re-
strict some stations from dialing. Stations that have been
assigned SCOS 7 (Restrict Alternate Carrier List) can-
not use these numbers. List up to 20 alternate carrier
numbers with up to 10 digits each. You may use X in thenumber to indicate any digit O-9. For example,
976XXXX restricts SCOS 7 users from dialing 7-digit
numbers that begin with 976. The numbers should not
contain the toll field, but can contain equal access digits
(e.g., do not enter 
l+ or O+ numbers, except 1OXXX and
1OlXXXX numbers). (Refer to Figure 5-19, page
5-211, for a program planning sheet.)
NOTE: Allowed long distance numbers override alter-
nate carrier number restrictions. Also, numbers are only
restricted if they exactly match the number on the alter-
nate carrier list. For this reason, alternate carrier num-
bers can have a plus (+) added to the end of the number
to restrict users from bypassing toll restriction by dial-
ing extra digits after dialing the alternate carrier 
mtm-ber. For example, 
976+ restricts all calls that begin with
976, no matter how many digits are dialed.
11.4 Allowed Long Distance Numbers: Allowed
long distance numbers are the toll-call numbers that sta-
tions with SCOS 8 (Allowed Long Distance Access) are
permitted to dial. List up to 20 long distance numbers.
The numbers can contain up to 10 digits each. You may
use X in the number to indicate any digit O-9. For exam-
ple entering, XXX5551212 allows SCOS 8 users to dial
directory information using any area code. You can also
use a 
“+” at the end of the number to indicate that any
digits 
canbe dialed. For example, 8OO+ allows anynum-
ber beginning with 800. In the default state, the allowedlong distance numbers are 911 and 
8OOXZ#ZXX.
(Refer to Figure 5-19, page 5-211, for a program plan-
ning sheet.)
NOTE: Even if 0+ numbers are included in the allowed
long distance number list, they cannot be. dialed by a sta-
tion with SCOS 1.
CAUTION
REGARDING EMERGENCY NUMBERS
Jn areas where the emergency number is 1911,
be sure that toll-restricted stations have SCOS
8 (Enable 
ALD) and that 911 is in the allowed
long distance number list. Otherwise, toll-re-
stricted users may not be able to 
find a stationthat is permitted to dial 
“l+” numbers. Note
that 911 is allowed at every station regardless
of toll restriction, but 1911 requires this special
progre.
11.5Select Alternate Carriers and Allowed Long Dis-
tance 
from the Toll Restriction menu or enter the ALT
command to access the window shown on the next page.
Page 5-88 
						

							INTER-TELPR#xTIcESIMX/GMX 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
I-Actions 
Setup Exit
Al temate Qrrier
03
04
05
0607
08
09
10Allowed 
Igng Distance
04
05
0607
08
0911.6 ALTERNATE CARRIER
and ALLOWED
LONG DISTANCE: 
To enter an alternate carrier num-
ber or allowed long distance number in the appropriate
list, highlight the desired Position on the list and select
it. The following window appears.Number:
[-Y-jl
NUMBER: Select the text box and type the number.
0OK: When finished, select the OK command button
and the number will appear in the selected list box.
11.7EXIT: When Programming is finished, select theExit command button. A window appears that 
asks
“Perform Update to Database?” To update the database
and exit to the Applications Menu, select Yes. Or, select
No to exit without saving any changes. To return to the
Alternate Carrier and Allowed Long Distance window
without updating the database, select the Cancel button.
Page 
S-89 
						

							PROGRAMMING
Issue 1, November 1994INTER-TELPRACTICESIMXGMX 256 INSTALLATION & MAINTENANCEB. 
AREA/OFFICE CODES
11.8The window shown on the next page is used for
programming the 
numbefing plan flags for the system
and for programming 
area/of&e code user groups.Numbering Plan Flags
ll9The growth of telecommunications services has
created an increasing demand for more telephone num-
bers. To meet the demand, 
Bellcore has prepared a long-range North American Numbering Plan 
(NANP) to
provide additional telephone numbers. The plan ex-
pands the capacity of the current numbering system by
making area and office codes interchangeable. That is,
numbering patterns formerly reserved for 
of&e codes
can be used as new area codes, and office codes within
existing area codes can have the same pattern as other
area codes.
Xl.10 With interchangeable area and office codes,
switching systems lose the ability to distinguish be-
tween 
7- and lOdigit numbers by examining the first
three digits. To address this, the database contains the
following flags:Office Codes Used as Area Codes: An area code in
another location uses an NXX pattern that matches
an office code within the system site’s area code.
(This flag defaults to no.)
Area Codes Used as Office Codes: One or more of-
fice codes within the system site’s area code use anNZX pattern that is the same as an area code in
another area. (This flag defaults to no unless you areconverting a database that has the “Overlap Area/
Office Code flag enabled.)
Toll Digit Allowed On Toll Local Calls: This op
tion applies only if the area and office codes overlap.
Callers in the site’s area code usually dial a 1 whenplacing a call within the local area code(s). (This
flag defaults to no.)
0Toll Digit Required On Toll Long Distance calls:
This option applies only if the area and oft% codes
overlap. Callers in the site’s area code must dial a 1
when placing a call outside of the local area code(s).
(This flag defaults to yes.)
LABE4 CODES
OFJfICECODESCANBE:CANBE
Ofllce CodesNZXorNXX NXX
as Area Codes
AmaCodesas NZXNXXorNzX
Office CodesUser Groups
ll.11Set up area and office code tables for up to eight
user groups to allow different area/office code restric-
tion to be used. This is useful for reducing restrictions
for some users while increasing restrictions for others.
Each station is assigned to a user group. Within each
user group, area codes can be restricted, allowed, or ex-
tended. Restricting an area code prevents users from
placing calls to that area code and all of its office codes.
Allowing an area code also allows all office codes with-
in that area code. Designating an area code as extended
allows the programmer to determine which 
off%. codes
within that area code are allowed or restricted. There
can 
be up to four extended area codes per user group.
List the area codes that are allowed, restricted, or ex-
tended. Also, list the office codes within the extended
area code(s) that are allowed and restricted. (Refer to
Figure 
5-20, page 5-212, for a Program planning sheet.)
NOTE: Area/office code programming also affects call
cost designation for the SMDR feature. When a 
seven-
digit number is dialed from a station without area/office
code restriction, the system still checks the office code
against the area/office code tables for the station’s user
group. If the office code is allowed, the call is recordedas a local call 
&CC). If it is restricted, the call is re-
corded as a seven-digit toll call (I7).
Page 5-90 
						

							INTER-TELPRACTICESlMX/GMX 256 INSTALLATION & MAINTENANCEPROGRAMMINGIssue 1, November 1994
IActions 
setup Exit
User Groups
Day Station List
06Night Station List
Office 
Cbdes Used As Area codes
0kmea Codes Used As Office Codes
n Toll Digit Allowed On Toll Local Calls
0 Toll Digit Required On Toll Long Distance Calls
11.12 The window shown above is used for pro-
gramming the various aspects of area and office code re-striction used for SCOS 5 (Area/Office Code
Restriction). To reach it, select Area/Office Codes Al-
lowed/Restricted from the Toll Restriction menu or en-
ter the AREA command.
11.13FLAGS: If any of the numbering plan flags ap
ply to the system location (see explanation on previous
page), select the flag to place a check mark in the check
box. To remove a check mark, select the check box
again. Depending on the combination of flags that are
selected, some flags may be dimmed and cannot be se-
lected.
11.14USER GROUPS: The list box shows the user
groups and their descriptions (if programmed). To pro-
gram a description for a user group, 
highlight the desired
line and then select it by pressing the SPACE BAR. The
following window appears.l NAME: A name, up to 20 characters, can be as-
signed to each user group. Select the Name text box
and type the desired name.lOK or CANCEL: When the name appear as de-
sired, select the OK command button. To exit from
the window without saving changes, select the Can-
cel command button.
11.15DAY/NIGHT STATION LISTS: To program
the list of stations that are included in a specific user
group in day or night mode, select the Day or Night Sta-
tion List command button. The following window ap
pears.
Include10101.02 -Station Undefined
10201.03‘StationUndefined
10301.04‘StationUndefined
10401.05-StationUndefined
IExclude
109 02.02-StationUndefined 110 02.03-stationundefined
[S]11102.04-StationUndefined
112 02.05-Station
Undefined
0 INCLUDE or EXCLUDE: To include a station,
locate that station on the Exclude list and select it bypressing the SPACE BAR; it will automatically
move to the Include list. To remove a station from
the list, exit and select another user group; then place
Page 5-91