Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTER-TELPRACTICESIMX/GMX 256 INSWLLATlON & MAINTENANCE
FEATURFSIssue 1, November 1994
D. PROG
RAMMING SPECIFIC STATION
INFORMATlON
35.17Due to 
employee movement, change of status,
turnover, etc., certain specific station information, suchas user name, tenant group, department 
number, and
serving attendant may need to be changed. This can be
done from any attendant station. When programming
numbers, the attendant’s station is automatically in nu-
meric mode; when programming the user name, the sta-
tion is automatically in alphanumeric mode. Press the
MSG key to switch back and forth between alphanumer-
ic and numeric mode.
35.18In numeric mode, the keypad keys are used to
enter numbers O-9, the pound 
(#) key is used for enter-
ing a hyphen 
(-j, and the asterisk (*) key is used for en-
tering a colon 
(:). For example, l*OO would enter “1:W’
in numeric mode.
35.19In alphanumeric mode, keypad keys are used to
enter the desired letters, numbers, and punctuation. The
number of times a key is pressed determines which char-acter is entered. For example, 533266 would enter
“JEAN.” When adjoining characters are located under
the same key, press the FWD key to advance to the next
character. For example,
66FWD6667776 would enter
“NORM.” Refer to the chart below to program informa-tion in alphanumeric mode. (Note that letters corre-
spond to the letters printed on the keypad keys.)KEY
1
1I@
35.20TO PROGRAM SPECIFIC SlXlTONINFORbUl7ON:
(1)
(2)
-@I
(4)
0
(6)
While on hook, press the SPCL key and enter the
Program Station Data feature code (922). (Dis-
play 
keysets show PROGRAMMING EX’R.)
Enter the extension number (do not use the 
DSS/BLF key) of the station that is to be repro-
grammed and press SPCL. You will hear a con-
tinnation tone and the display shows
USERNAIvE% EX XXX (or the user name if it
exists).To enter a new user name: Use one of the fol-
lowing methods.
a.
b.Arphanumeric mode (MSG key lit): Press the
keypad keys to enter the desired characters.
(Refer to the chart.) You may press the FWD
key once to advance or twice to leave a space.
Press the MUTE key to backspace.
Numeric mode (MSG kzy unlit): Press the
keypad keys to enter the desired number. Use
the pound key (#) for a hyphen (-) and the as-
terisk key (*) for a colon 
(:). Press the FWD
key once to leave a space, or press the MUTE
key to backspace.To erase the current name: Repeatedly press
the MUTE key until the lower portion of the dis-
play shows NONE.To leave the information the same: Proceed to
the next step.
Ress the SPCL key to update the database and
advance to the next prompt. You will hear a con-
firmation tone and the display shows TENANTGROUP X (and, if programmed, the tenant
group name will display on the second line).To enter a new tenant group number: Ress the
pound (#) key to scroll forward through the list or
the asterisk 
(*) key to scroll backward.To leave the information the same: 
Proceed to
the next step.
Press the SPCL key to update the database and
advance to the next prompt. You will hear a con-
firmation tone and the display shows DEPART-
MENT XX (and, if programmed, the department
name will display on the second line).
Page 4- 107 
						

							Ete~emher 1994lNTER-TELPRAcTIcEsIMX/GMX 256 INST4LLATION & MAINTENANCE
(7)
(9)To enter a new department number: 
Press the
pound (#) key to scroll forward through the list or
the asterisk (*) key to scroll backward.To leave the information the same: Proceed to
the next step.
Press the SPCL key to update the database and
advance to the next prompt. You will hear a con-firmation tone and the display shows
ATI’ENDNT: EX XXX (or NONE).
(10)
NOTE: This display will not appear if the station
being programmed is an attendant.cwTo enter a new serving attendant number:
Enter the number using the keypad (it is automat-
ically in the numeric mode).To erase the current 
attendant: Repeatedly
press the MUTE key until the lower portion of
the display shows NONE.To leave the information the same: Proceed to
the next step.
Press the SPCL key to update the database and
advance to the next prompt. You 
will hear a con-firmation tone and the display shows 
PRO-
GIUMMINGEXT:.To program another station: Repeat the pro-
cess with another extension number.To terminate the programming sequence: Lift
and replace the handset or allow the timer to ex-
pire. The display will return to date and time.
Page 
4-108 
						

							lNTEx-TELPRACTIcESIMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1, No”==E. PROGRAMMING
SYSTEM REMINDER
MESSAGES
35.21The stored system reminder messages can be
changed from any attendant’s keyset. (See page 4-98 for
information concerning their use.) When the system is
in the default state, the 20 reminder messages listed be-low are programmed. Attendants can delete them or
change them to any other value (up to 16 characters).
01 MEETING
11 CALLENGJNEERING02SlXFFMEEllNG12 CALL-G
03 SALE.SMEETING13 CAUACCOUNTING04 CANCELMEETING14 CANCELDND05APPoIImaNT15 cANcELcAu.FwD06 PucEcAIL16 TAKEMEDICXITON07cALLcLIENT17 MAKERESERVAl-lON08 cALLcLJsroMER
18 REVIEWSCHEDULE
09 CALLHOME19 LUNCH
10 CAUCORFO~2oREhfINDER
35.22When programming, the attendant’s station isautomatically in alphanumeric mode. Press the MSG
key to switch back and forth between alphanumeric and
numeric mode.
35.23In numeric mode, the keypad keys are used to
enter numbers O-9, the Pound (#) key is used for 
enter-
iug a hyphen (-), and the asterisk (*) key is used for en-
tering a colon 
(:). For example, l*OO would enter “l:OO”
in numeric mode.
35.24In alphanumeric mode, keypad keys are used to
enter the desired letters, numbers, and punctuation. The
number of times a key is pressed determines which char-
acter is entered. For example, 33377744432999 wouldenter ‘FRIDAY.” When adjoining characters are lo-
cated under the same key, press the FWD key once to ad-
vance to the next character. For example, 6 FWD 666
FWD 6632999 would enter “MONDAY.” Refer to the
following chart to Program information in alphanumer-ic mode. (Note that letters correspond to the letters
Printed on the keypad keys.)
*l,S(
#
# *> -35.25 
TOPROGRAMAREbfINDER bfiLSSAGE:
NOTE: Lift and replace the handset to stop the Process
without selecting a message.
0)
(2)
(3)
While on hook, Press the SPCL key and enter theProgram System Reminder Messages feature
code (023). Display shows 
PROGRAM RE-
MINDER MESSAGE.
To select a specific message: Enter the two-digit
message code (01-20). Display shows selected
message.To scroll through the messages: press the
pound (#) key to scroll forward or press the aster-
isk 
(*) key to scroll backward. Each message dis-plays for one second 
before another can be
selected.
To enter a new message: Use one of the follow-
ing methods.
a.
b.
Alphummeti mo& (MSG key lit): Press the
keypad keys to enter the desired characters.
Refer to the chart. You may press the FWD
key 
once to advance or twice to leave a space.
Press the MUTE key to backspace.Numeric 
mode (MSG key unlit): Press the
keypad keys to enter the desired number. Usethe pound key 
(#) for hyphen (-) and the
asterisk key (*) for colon (:). Ress the FWD
key once to leave a space, or press the MUTE
key to backspace.To erase the current message: Ress the MUTE
key repeatedly until the display shows NONE.
To leave the message the same: Lift and replace
the handset. (You will exit the programming se-
quence and your display will return to date and
time.)
Ress the SPCL key to update the database. Youwill hear a 
confnmation tone and the display
shows PROGRAMREMlNDER MESSAGE.To program another message: Repeat steps 2
through 4 for another message.To terminate the programming sequence: Lift
and replace the handset, allow the timer to ex-
pire, or press the 
SPKR key, IC key, or any trunk
access key. (Display returns to date and time.)Page 
4-109 
						

							FEA-Issue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
F. PROGRAMMING SYSTEM
DO-NOT-DISTURB MESSAGES
35.26The stored system do-not-disturb messages can
be changed 
from any attendant station. (See page 4-95
for information concerning their use.) When the system
is in the default state, the 
20 do-notdisturb messages
listed below are programmed. Attendants can delete or
change messages 02-20 to any other desired value (up to
16 characters). Message 01 
@ND) camtot be changed.01 
DO-NOT-DISNRB02 INhiETlNGUNTlL03 INMEEllNG04 ON VACXTION ‘TIL
OS ONVACM-ION06 CAILMEAr07 cAuMEAFl-m03 AWAYM09 ONBREAK10 OUTOFTOWN’TIL
11OUTOFOFFICE
12OUTUNTIL
13WITHAUJENT14WlTHAGLJEST
15WiTHAPM-JENT
16UNAVAILABLE
17
lNamFERFacE18 AWAY FROM DESK19 GONEHOME20 0uTToLuNcH
35.27When programming, the attendant’s keyset isautomatically in alphanumeric mode. Press the MSG
key to switch back and forth between modes.
35.28In numeric mode, the keypad keys are used to
enter numbers O-9, the pound (#) key is used for enter-
ing a hyphen (-), and the asterisk 
(*) key is used for en-
tering a colon 
(:). For example, l*OO would enter“l:OO”
in numeric mode.
35.29In alphanumeric mode, keypad keys are used to
enter the desired letters, numbers, and punctuation. The
numbeI of times a key is pressed determines which char-
acter is entered. For example, 33377744432999 wouldenter “FRIDAY.” When adjoining characters are lo-
cated under the same key, press the FWD key once to ad-
vance to the next character. For example, 6 FWD 666
FWD 6632999 would enter “MONDAY.” Refer to the
following chart to program information in alphanumer-
ic mode. (Note that letters correspond to the letters on
the keys.)
nuumffnyEsKEywpREssm
KEY129453530
To PROGRAMA DO-NOT-DISTURB bfE!SAGE:
NOTE. If you make a mistake while programming, lift
and replace the handset to stop the process without se-
lecting a message. Then, 
stsrt over.
(1)
(2)
(3)
(4)
(9
While on hook, press the SFCL key and enter the
Program System Do-Not-Disturb Messages fea-ture code (024). (Display 
keysets show PRO-
GRAM DND MESSAGE.)
To select a specific message: Enter the two-digit
message code (02-20). Display shows selected
message.To scroll through the messages: press the
pound (#) key to scroll forward or press the aster-
isk 
(*) key toscroll backward. Each message dis-plays for one second before another can be
selected.NOTE: DND message number 01 
(DO-NOT-
DISTURR) cannot be changed.
To enter a new message: Use one of the follow-
ing methods.a. 
Alphunumericmode (MSG key lit): Press the
keypad keys to enter the desired characters.
Refer to the chart. You may press the FWD
key once to advance or twice to leave a space.
Press the MUTE key to backspace.b. Numeric 
me& (MSG key dir): Ress the
keypad keys to enter the desired number. Usethe pound key (#) for hyphen (-) and the
asterisk key (*) for colon (:). Press the FWD
key once to leave a space, or press the MUTE
key to backspace.
To erase the current message: Press the MUTE!
key repeatedly until the display shows NONE.
To leave the message the same: Lift and replace
the handset. (You will 
exit the programming se-
quence and your display will return to date and
time.)
Ress the SPCL key to update the database. Youwill hear a confirmation tone and the display
shows PROGRAM DND MESSAGE.To 
program another message: Repeat steps 2
through 4 for another message.To terminate the programming sequence: Lift
and replace the handset, allow the timer to ex-
pire, or press the 
SPKR key, IC key, or any trunk
access key. (Display returns to date and time.)
Page 4-110 
						

							INTER-TELPRACTICESWGMX 256 INS’JXLLATION & MAINTENANCE‘IG.
SE’ITING TIME OF DAY AND DATE3531
Occasionally, the system time or date needs to
be reset (for example, for daylight-saving time). Any
attendant can change the date and time message that 
appears on all display 
keysets and in the SMDA and
SMDR reports.35.32
T~SETTHE TME OFDAYAMI DATE:
NOTE: If you make a mistake, lift and replace the hand-
set, then start over. If an invalid date or time is entered,
the 
keyset displays ERROR! INVALID TME/DTE HN-
TERED; you must start over.
(1)
(2)
(3)
(4)
While on hook, press the SPCL key and enter the
Set Time Of Day feature code (021). (Display
keysets show SET TIME OF DAY.)
Use the keypad keys to enter the time in hours
and minutes. Then press the asterisk (*) key for
AM or the pound (#) key for PM. For example,enter 
900* for 9:OOAM or 230# for 2:3OPM.(Display 
keysets show SET DATE MM-DD-
=I
Use the keypad keys to enter the month, day, andyear. For example, press 01011990 for
01-01-1990. You may backspace to correct en-
tries by pressing the MUTE key. (When finished,
display shows 
SET DAY OF WEEK SUN.)
Select the day of week by scrolling through the
selections. 
Press the pound (#) key to go forward
or the asterisk (*) key to go backward. When the
desired day is displayed, press the 
SPKR key orlift and replace the handset to terminate pro-
gramming. Check the date and time of day on the
display.
H.REMOTE HUNT GROUP
REMOVE/REPLACE
35.33An attendant can temporarily halt (or restore)
hunt group calls for any or all stations that have dial-zero
access to that attendant’s station. The 
at&dam uses the
Remote Hunt Group Remove/Replace feature codes as
described below.3534
CAZLS:
(1)
(2)
To REMOK OR REPLXE A SZKZION’S HUNT GROUP
While on hook, press the SPCL key.
Enter one of the following feature codes:
a.Remote Hunt Group Replace (032) to restore
hunt group calls.b. Remote Hunt Group Remove (033) to halt
hunt group calls.(3)Dial the extension number or press the 
DWBLF
key of the desired station.
I.REMOTE STATION FEATURE CANCEL
35.35An attendant can cancel Call Forward and/or
Do-Not-Disturb for any or all stations that have dial-
xero access to that attendant’s station.
3536 locANcELFE4TuREs:
(1)While on hook, press the SPCL key.
-(2)Enter one of the following feature codes:a. Cancel all station do-not-disturb requests
(012)
b.Cancel all station forward requests (013)
c.Cancel all station DND/FWD requests (014)
d.Cancel station do-not-disturb request (015)
e.Cancel station forward request (016)
f.Cancel station 
DND/FWD request (017)
(3)If clearing an individual station (using code 015,
016, or 017), dial the extension number or press
the 
DSS/BLF key after entering the feature code.
J.GENERATING AN SMDAREPORT
3537 Aprogr
ammingoption can be enabled that al-
lows the attendant to generate an SMDA report on de-
mand. The content of the report is determined by the
programmed 
SMDAformat as described on page 4-115.
Printing reports using this method does not clear the ac-
cumulated data.35.38 TOG
EhWbilZANSMDAREmRT:
While on hook, press SPCL and enter the Atten-
dant SMDA feature code 
(025). The report be-
reprinting via the port designated in the data-
.K.PAGING SPEAKER BACKGROUND
MUSIC (PRIMARY A’ITENDANT ONLY)
35.39The primary attendant can turn background mu-
sic on and/or off for the external paging speakers. Music
is interrupted by pages. The music channel for the exter-
nal paging speakers is set in database programming (re-
fer to page 
5-67 in PROGRAMMING).
35.40TO TURNRACKGROUND MUSIC ON OR OFF:
While on hook, press the SPCL key and enter the
Paging Speaker Background Music feature code(018). Enter the desired external port number
(l-9) to toggle the music on or ofE, or enter 0 to
turn off all ports.page 4-111 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
L. SYSTEMALARMREPORTING
35.41 The system’s alarm reporting feature detects
equipment failures, determines the impact, and classi-fies the problem as a major or minor alarm. Minor
alarms are indicated on the primary attendant’s station
display and can be programmed to appear on all atten-
dants’ 
keysets. Roth major and minor alarms are printed
in the error report printout. Major alarm messages ap-
pear on all display 
keysets. Attendants using Attendant
Computer Consoles will receive an ALARM 
STXTUS
DISPLAY (refer to the manual supplied with the unit).
35.42The first four minor alarms indicate problems
that can be corrected without calling service personnel.
AR other minor alarms require attention from service
personnel. Refer to page 6-8 in 
TROUBLRSHOOTING
for a listing of the possible alarms and their meanings.35.43 
lORESFOND TOAbfINORSYSTEMALARMFROMANY
AUltbfDISPUYSZ4lTON:
(1)
(2)
(3)
(4)
IWhen a minor alarm indication appears
(WARNING! SYSTEM ALARM #XX), write
down the alarm number, alarm message, date,
and time.
While on hook, clear the message displayed bypressing the SPCL key and entering the Clear
System Alarm feature code (019).
If the alam message is #OS or #IO or highec con-
tact service personnel.
If the alarm message is #KU -04, comet thepmb-
hl:
a.#01 SZXI7ON Xxy OFF-HOOK: The indi-
cated station remained off hook and inactive
until the Inactivity Alarm timer expired. TheSMDR also indicates which station is off
hook. The station’s key on DSS/BLP Unitsand on other stations’ SD keypads flutters
continuously. Have the station user replace
the handset in the cradle. The alarm will au-
tomatically clear when the station user hangs
UP.
NOTE: Calls being transmitted over the sec-
ondary voice path are not affected or inter-
rupted by an off-hook alarm condition.
b.#/02, ##03, or #O4 PRINTER TlMEOU’X: The
indicated printer is not functioning properly.
Check that the cable and the power cord are
connected and that it has paper and ribbon.c. 
#30 TOLL SECURITY FEATURE EX-
PIRED: This alarm indicates that the Weekly
Toll Limit feature is no longer in effect. It can
be re-enabled only by Inter-Tel Services per-
sonnel.
d. 
#31 TOLL SECURITY LIMlT EXCEEDED
and 
#34 TOLL SECURITY LIMIT AT 80%:The weekly limit for one or both types of
monitored calls is 80% or 100% depleted.
The programmer can set the limit to a higher
value or reset it to zero. (When either of these
alarms is displayed, any further alarms will
not overwrite the display.)e. 
#32 TOLL SECURITY DAZd CHANGED:
This indicates that the weekly toll limit in-
formation has been changed in the database.
f.#33 DISA SECVRITY LMlT EXCEEDEDED:
This indicates that a DISA caller has entered
an invalid password three consecutive times.
DISAwill not answer that trunk for five min-
utes after the third invalid password has been
entered.
35.44A major alarm message, WARNING! MAJOR
ALARM, appears on all display 
keysets in the event of a
major system reset. If the major alarm appears on on a
group of 
keysets, the associated KSC board has failed.
(Or dual-circuit 
8-line AIM keysets have been installd
on KSC-D circuits that are not programmed as “dual”circuits.) The warning might also appear on a single
keyset if the keyset is defective. Major alarms require
immediate attention from 
sedce personnel.
Page 4-112 
						

							INTER-TELPRACTICESWGMX 256 INSTACLATION & MAINTENANCEFEATURESIssue 1, November 1994M.
PLACING A TRUNK OUT OF SERVICEFOR MAINTENANCE
35.45Ifrequested to do so by service personnel, atten-
dants can place individual trunks out of service by enter-
ing a feature code. This temporarily unequips the trunk
in database programming, but does not affect 
incomiug
signals on the trunk. To outside callers, the trunk will appear to be functioning and callers will hear ringing.
However, users cannot access the trunk for receiving or
placing calls until the attendant places the trunk back
into service by entering another feature code.
35.46The advantage of using this feature instead of
removing the trunk in the database, is that all program-
ming for the trunk is preserved and the trunk returns to
complete functionality as soon as it is returned to service
and no additional programming is required.NOTE: Each 
TIC is equipped with a “make busy”
switch for removing all circuits on the card from service
and placing them back in again. Pressing the switch willlight its LED and begin the process of “busying out”
each circuit not in use. The circuits that are in use are
then busied out as soon as the users hangs up.
35.47If the attendant has an individual trunk key for
the trunk, the CO Trunk Maintenance feature code can
be used to place the trunk out of and into service. 
Iftheattendant does not have an individual trunk key, the
trunk can only be placed out of service while the atten-
dant is connected to that trunk and a call key is used. The
call key 
camtot be used to place the trunk back in ser-
vice. All trunks that were placed out of service can be
returned to service at once by entering the Remove All
TN& From Maintenance feature code.
35.48lV PLACE A lRUhX OUT OF SERWCE FOR bMh?lE-
NMCE USLNGGANIhllMDUAL lRUUKKEY~ONHO0~:
(1)While on hook, press SPCL and enter the CO
Trunk Maintenance feature code (027). The dis-
play shows SPECIFY TRUNK FOR MAINTE-
NANCE.
(2)Press the individual trunk key associated with
the circuit you wish to remove from service. (Ifthe 
programmiq~ mode times out before you
press a key, the display shows TRUNK
IMPROPERLY SPECIFIED and you must start
over.)
35.49To PLiCE A ZWNKLVSERWCE AGAIN USCNG ANLU-
DMDUAL WUh!KKEY(lKWLE ONHOOK):
(1)While on hook, press SPCL and enter the CO
Trunk Maintenance feature code (027). The dis-
play shows SPECIFY TRUNK FOR MAINTE-
NANCE.
(2)Press the associated individual trunk key for the
trunk to be returned to service.
35.50l0 PLACE A lRUNK OUT OF SERWCE FOR bfk%lE-
NANCE USING A CALL KEy(lYHlLE ONA CALL):
(1)While on a call, press SPCL and enter the CO
Trunk Maintenance feature code (027).
(2)Hang up. The trunk is placed out of service.
35.51To PIACEALL liXJN?SINSERWCE:While on hook, press SPCL and enter the Re-
move All Trunks From Maintenance feature
code (028).Page 4-113 
						

							lNTER-TELPRAcTIcEsIMWGMX 256 lNSTALLAT.ION & MAINTENANCE
36. RECORD KEEPING AND
MAINTENANCEFEATURES
A.CALL COST ACCOUNTING
36.1The Call Cost Accounting feature estimates the
cost of outgoing and incoming calls, displays it on the
keysets, and prints it in the SMDR reports. The cost is
based on the type of call, telephone number dialed, the
elapsed time of the call, the day of the week, and the
time 
ofday. Atable in the database supplies the rates forall types of calls, including multiplicative factors for
evening and weekend rate changes on outgoing calls.
The equation for calculating call cost 
is:
Daytime Rate X Multiplicative FactorX Connect Time.36.2 The multiplicative factor adjusts the daytime
per-minute call cost for evening and weekend rates of
outgoing calls. For example, the evening call cost multi-plier is 0.65 if calls are 35% less expensive after
5:OOPM. The daytime rate (II), evening Q multiplica-tive factor, and night/weekend (N/W) multiplicative
factors are used on the following schedule:
NOTE: The 256 System’s Call Cost Accounting feature
is intended to provide a cost 
estimate that is applied to
the various classes of calls. Due to the wide variation in
charges among network carriers, the system’s call costcalculation cannot 
be used as a prediction of actual
charges. This feature can only be used as a management
tool to 
estimate call cost.363
If call cost is set to zero, call cost will not displayduring the call and the SMDR printout will show
$00.00.
36.4All outgoing calls using a trunk that is 
not s&jfzct
to toll restriction are classified as one of the followingcall types for call cost calculation (call cost 
type is pro-
grammed in the database).
0 Free
. Local
. Toll Local
. Toll Long Distance
0 Operator/Jntemational
36.5When a trunk that is 
subject to toll restriction is
used, call cost type is determined according to the digits
dialed, as follows:
Free: Any call within a PBX (a trunk access code is
not dialed) is a free call.Local: The following calls are classified as local
Calls:
-Calls to Nil or lN11 (where N is 2-9), except
411 or 1411
- Any call to area code 800
- All 7digit or lOdigit calls within a home area
code to office codes that are allowed in User
Group 1
-Any call that does not begins with 1, and does not
fall into any of the other call cost categories
TollLocal: The following calls are classified as toll
local calls:
- Any calls to 411 or 1411
- All 7digit or 10-d@ calls within a home area
code to office codes that are restricted in User
Group 1
-Any call that begins with 1, that does not fall into
any of the other call cost categories
Toll Long Disrauce: Any call to an ares code other
than a home area code is classified as a toll long dis-
tance call.
Operator/International: Any call starting with 0 orcontaining only 0 is classified as 
operatorlintcma-
tional (0, 0+, 
Ol+, Oil+).
Page 4-114 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1, No”%=
B.STATION ME!%AGE DETAIL
ACCOUNTING (SMDA)NOTE: This feature is available only in the 
Extended
and 
Extend&plus Tl and E&M software packages.36.6
Station Message Detail Accounting (SMDA) is a
system feature that provides management and account-ing records for estimating the telephone company’s
charges. This information can be used to analyze system
traffic and employee productivity.
36.7This data can be recorded on a customer-pro-
vided printer or alternate device, such as a magnetic tape
or floppy disk. The device is connected to the peripheral
connector panel on the back of the equipment cabinet
and must be placed within 50 feet (15 meters) of the
equipment cabinet. It can be the same device used for
the SMDR report. If so, the SMDR information is buff-
ered (up to 427 records) while the SMDA report prints.
Refer to 
SPEClFICKTIONS, page 2-31, for details.
36.8Each of the 16 SMDA reports divides incoming
and outgoing calls and can be automatically generated
daily, weekly, or monthly. They can also be generated on
demand through the attendant station using the atten-
dant SMDA feature code or through database program-
ming (refer to page 5-138 in PROGRAMMING). Re-ports can include the information outlined in the
following sections.Account Code Reports
36.9Call information can be printed for up to 255 ac-
count codes. Each time a standard, forced, or optional
account code is used, the system opens a “record” for
that code. Every time a call is placed that uses that code,
the call data is added to the record for that account code.
If more than 255 codes are used, the last record (number
256) is used for the overflow record. That is, if 262 dif-
ferent codes are used, call data for the last six will becombined in record 256. For each account 
code, in-
formation includes the total number of calls handled, to-
tal and average duration of calls, and the total and aver-
age cost of calls.Summary Reports
36.10Call information can be selected for the system
units listed below. Information includes the total num-
ber of calls handled, number of incoming and outgoing
calls, total and average duration of incoming and outgo-
ing calls, total and average cost of incoming and outgo-
ing calls, and number of users.
System: SMDAprinta call information for the entire
system, including:
- Number of transfers and recalls
- Average answer time
- Number of unanswered calls
- Average ring time (unanswered)
- Number of equipped trunks
- DISA callsHunt groups: Total number of calls, total ringing
call duration, and average ringing duration are
shown for calls to each hunt group. The ringing dura-
tion is the amount of time the call spent circulating
(unanswered) through the hunt group. If a call re-
calls and then is transferred back to the hunt group, it
is not counted as an additional call, but it will add to
the ringing duration figure. A call sent to the hunt
group by any station other than a recall destination
will add to the call count.Tenant pups: Call information is printed sepa-
rately for each tenant group.Tenants and departments: Call information for
each tenant group is divided into departments.Detailed Reports
36.11These reports can show call information for all
users, listed by system, tenant group, or tenant/depart-
ment. Separate reports are also available by tenant/de-
partment, individual stations, or trunks. The following
call information can be requested:System, tenant, or tenant/department by call
cost: Total and average cost of calls for users in the
selected group of stations, including:
- Station circuit numbers
- Extension numbers
- User namesSystem, tenant, or tenant/department by 
call
duration: Total and average duration of calls for the
selected group of stations, including:
- Station circuit numbers
- Extension numbers
- User namesPage 4-115 
						

							FEATURESIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 2545 INSmTlON & MAINTENANCE
System, tenant, or tenant/department by number
of calls: Total number of calls for the selected group
of stations, including:
- station circuit mmlbers
- Extension mrmbers
- User namesTenant/department listed by station number: In-
cludes the following for all stations in each depart-
ment of each tenant group.
- Number of calls
- Incoming and outgoing call duration
- Incoming and outgoing call cost
- Number of users
- Station circuit numbers
- Extension numbers
- User namesListed by selected station: Includes the following
for selected stations:
- Number of calls
- Inccming and outgoing call duration
- Incoming and outgoing call cost
- Number of users
-Station circuit numbers
- Extension numbers
- User names
0Listed by selected trunk: Includes the following for
selected 
tnmks:
- Trunk circuit number
- Number of incoming and outgoing calls
- Average answer time
- Number of unanswered calls
-Average ring time for unanswered calls
- Total cost and duration of incoming and outgo-ing calls
-Average duration and cost of incoming and out-
going calls
36.12When progre the output, the installer can
choose to clear the SMDA information after each report
or let it remain in the memory to be accumulated and in-
cluded in all later reports. This gives the customer the
option of having limited or comprehensive reports.
36.13The SMDA output reports are printed in the for-
mat shown in the following figures. Figure 4-2 on the
next page shows the account code report format, Figure
4-3onpage4-118showsthesummaryreportformat, and
Figure 4-4 on page 
4-120 shows the detailed report. All
reports are 80 characters wide. The number of days in-
cluded in each report is set during programming.
:’
Page 4-116