Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							Call Park2-41
Chapter 2 - Features and Operation
3. If busy tone is received, press TRANS twice and dial another park location or press the CALL
PARK flexible button for a different parking location.
Call Park Pickup - System
ToretrieveaParkedCall:
1. Lift handset or press ON/OFF button.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed
CALL PARK flexible button.
 SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or call an internal party before
transferring the outside call:
1. Depress and release the hookswitch. The caller is put on Exclusive Hold.
2. Dial parking location (430 to 437). A confirmation tone sounds.
3. If busy, depress and release hookswitch twice, dial another park location, then hang up.
To retrieve a parked call:
1. Lift the handset.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked.
Call Park Recall Timer
Description
The Call Park Recall Timer determines the time before a call placed in a Call Park location
recalls the station placing the call in park. If unanswered by that station, the call recalls the
attendant.
The Call Park Recall Timer setting is variable from 000–600 seconds. A 000 entry disables the
timer and there is no recall.
Programming Steps
1. Press the CALL PARK RECALL TIMER flexible button(FLASH 01, Button #8). The following
message displays:
2. Enter a valid number on the dial pad that corresponds to 001-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Call Park Recall Timer is set at 180 seconds.
CALL PARK TIMER 000-600
180 
						

							2-42Call Park
Chapter 2 - Features and Operation
Call Park - Personal
Description
Each digital telephone in the system can place a call into a personal park location and then
later retrieve that call from the originating station. Intercom calls and CO line calls can be
placed into the stations’personal park location. Calls parked in a personal park location are
subject to the system call park recall timer (refer to“Call Park Recall Timer”on page 2-41.A
station retrieving a personal parked CO call must have either a direct CO line appearance or
an available loop button to retrieve the parked call.
Operation
To park a call, while connected to an outside line:
1. Press the TRANS button. The caller is put on Exclusive Hold.
2. Dial the Personal Park location [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button. Dial tone sounds.
To retrieve a parked call:
Dial the Personal Call Park location code [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button. A talk path is established between the
two parties.
 SINGLE LINE TELEPHONE
While connected to first call:
1. Depress the hookswitch momentarily. Intercom dial tone sounds.
2. Dial [438]. Call is placed in personal park.
3. Dial desired number for second call.
4. Depress the hookswitch momentarily. Intercom dial tone sounds.
5. Dial [438]. The first call is returned and the second call is placed into personal park.
Conditions
»Intercom calls and CO line calls can be placed into the stations personal park location.
»Calls parked in a personal park location are subject to the system call park recall timer.
Only one call can be parked in a Personal Call Park location at one time. When
dialing the Personal Park location and the location is already occupied, the
initiating station receives the previously parked call and the second call is then
parked.
The user can alternately connect to the other call by doing a hook flash and dialing
[438] as many times as necessary. 
						

							Call Park2-43
Chapter 2 - Features and Operation
»A CO call parked in a personal call park location recalls to the station that parked the call,
when the call park recall timer expires. The CO call rings to this station until the system
hold timer expires. The CO call then recalls the Attendant (both the Attendant and
initiating stations are ringing), and the Attendant recall timer is initiated. When the
Attendant recall timer expires, the CO call is disconnected.
Call Park - Station
Description
Call park (by station number) allows calls to be parked at stations, thus allowing for expanded
park locations.
Operation
While connected to an outside line:
1. Press TRANS button.
2. Dial [439] + [XXX] (XXX=station number).
Call Park Pickup - Station
To retrieve a Station Park Call:
Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the
system.
-or-
Dial [438] from the user’sstation.
 SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no TRANS button. The user must use 438 and hookflash 439
feature codes.
Conditions
»A flexible button may be assigned to Call Park feature code 439. The user can press that
flexible button and dial a station number on the dial pad.
»The directed call pickup code for 8-button telephones is eliminated. 8-button telephones
must assign a pickup button on the telephone to have the pickup feature.
»Only one call can be in a park location at a time. Multiple calls to the same station park
location is not possible.
»The#6codeisflexibleandcanbeassignedinFlash52programming.
»The call will be placed in the Station’s Personal Park location. 
						

							2-44Call Pickup
Chapter 2 - Features and Operation
Call Pickup
Description
Stations are assigned to pickup groups. Stations can be in any combination of the eight
groups or in no group at all.
A station can pickup a call ringing to any specific unattended station by using the Directed
Call Pickup procedure.
A station can pickup a call ringing to an unattended station within the same ACD/UCD group
by using the Group Call Pickup Procedure.
Programming Steps
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
2. Enter the range of station numbers to be programmed. If only one station is being
programmed, enter that number twice, e.g., [100 100].
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit.
4. Pressbutton#20.ThedisplayupdatestoreflectcurrentprogrammingforPageB.
XXX-XXX = Station Range
5. Press the GROUP PICKUP flexible button(FLASH 50, Page B, Button #5). The following
message displays:
6. Enter a valid number (1-8) to program Pickup Groups.
STATION ATTRIBUTES
SELECT A STATION RANGE
If HOLD is pressed without entering a station range, all stations are selected.
XXX - XXX PAGE B
ENTER BUTTON NUMBER
PICKUP GROUPS 0-8
1
[0] = No Group [5] = Group 5
[1] = Group 1 [6] = Group 6
[2] = Group 2 [7] = Group 7
[3] = Group 3 [8] = Group 8
[4] = Group 4 
						

							Call Pickup2-45
Chapter 2 - Features and Operation
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…All stations are in Group 1.
Directed Call Pickup
Description
A station user can pick up a call to another specificunattended station. The call must be a
tone ringing call.
Operation
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone. Receive ringback tone or call
announce tone depending on the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.
 SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset.
2. Dial [#1].
3. Dial station number of ringing telephone.
Conditions
»User must have access to the specific outside line or a LOOP button for a Directed Call
Pickup. 
						

							2-46Call Transfer
Chapter 2 - Features and Operation
Group Call Pickup
Description
A station user can pickup a call to any unattended station within the same pickup group.
Operation
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Group Call Pickup:
1. Lift handset or press ON/OFF button.
2. Dial [#0] on the dial pad,
-or-
Press preprogrammed PICKUP button to connect to calling party.
 SINGLE LINE TELEPHONE
To use Group Call Pickup:
1. Lift the handset.
2. Dial [#0]. You will be connected to the incoming intercom or outside line call.
Conditions
»User must have access to the specific outside line or LOOP button to do a Group Call
Pickup.
Call Transfer
Description
An outside CO line call can be transferred from one keyset to another within the system. The
transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD
Group, or Hunt Group. The line being transferred rings on the keyset and provides Exclusive
Hold flashing indication to the receiving partys keyset. Any number of attempts can be made
to locate someone by calling different keysets without losing the call.
The Direct Transfer Mode allows transferring of an outside CO line directly to the key station
handset, if enabled in programming (refer to“Direct Transfer Mode”on page 2-115).
A system-wide database parameter can select music on hold or ringback tone to the CO caller
when CO calls are transferred in the system.
Operation
To activate a Screened Transfer, (while connected to an outside line):
1. Press DSS button where to transfer call (if programmed on your telephone) or press
TRANS button and dial the station number. 
						

							Call Transfer2-47
Chapter 2 - Features and Operation
The called extension signals according to the intercom position.
2. When that extension answers, announce the transfer.
3. Hang up to complete transfer.
To answer a Screened Transfer (your intercom will signal according to H-T-P position):
1. Answer the intercom and receive the transfer notice.
2. Press the outside line button or loop button flashing on hold.
To Transfer Search:
When attempting to locate a party, press a DSS button to signal the desired station or press
the TRANS button and dial the desired station number.
If the party is not located:
1. Press another DSS button or press TRANS and dial another station number to continue
the search.
2. When called party answers, hang up to complete the transfer.
To make an Unscreened Transfer:
When called extension begins to signal, hang up to transfer the call (Recall Timer starts).
 SINGLE LINE TELEPHONE
To activate a Screened Transfer (while connected to an outside line):
1. Briefly depress and release the hookswitch.
2. Dial desired intercom number.
3. Announce the call.
4. Hang up to complete transfer.
To make an Unscreened Transfer:
1. Briefly depress and release the hookswitch.
2. Dial desired intercom number.
3. Hang up to complete transfer.
To make a PBX/Centrex Transfer:
1. Briefly depress and release the hookswitch. Intercom dial tone sounds.
2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (stutter tone
sounds).
3. Dial desired telephone number.
4. Replace handset to complete transfer.
If Direct Transfer Mode is enabled in admin programming, the supervised
transfer is transferred directly to the key station handset. 
						

							2-48Call Transfer
Chapter 2 - Features and Operation
Ringback on Transfer
Description
The Ringback on Transfer feature provides on a system-wide basis music on hold or ringback
tone to the CO caller when CO calls are transferred. Callers currently hear music.
Programming Steps
1. Press the RINGBACK ON TRANSFER flexible button(FLASH 06, Button #11).The
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled (Music)
[1] = Enabled (Ringback Tone)
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Ringback on Transfer is disabled.
Unanswered CO Call Transfer
Description
The Unanswered CO Call Transfer feature provides station users the ability to transfer an
incoming CO call that is currently ringing at their station without answering it
.OnlyIncoming
and Transferred calls can be forced. Calls may be forwarded to any available station, ACD/
UCD group, or VM Group.
A destination station must have a direct appearance for that CO Line or Loop button and not
in DND, or an error tone is presented to the originator and the call continues to ring their
station. If the station is busy, the current call must be placed on hold, the ringing transfer
initiated, and then the station can return to their original call. This feature is unavailable to
Single Line Telephone users.
Operation
When an incoming call rings an idle station:
1. Press the preprogrammed UNANSWERED CO XSFR flexible button,
-or-
Dial the Unanswered CO Call Transfer code [639] on the dial pad.
2. Press a DSS, Group button, or dial the station number or group number. Call is
automatically transferred to that destination.
When an incoming or transferred call rings a busy station:
1. Place the current call on hold.
2. Press the preprogrammed INC CO XSFR flexible button,
-or-
Dial the Incoming CO call transfer code [639] on the dial pad.
RINGBACK ON XFER 0-1
DISABLED 
						

							Calling Station Tone Mode2-49
Chapter 2 - Features and Operation
3. Press a DSS, Group button, or dial the station number or group number. Call is
automatically transferred to that destination. The incoming transferred CO call receives
Music-On-Hold during the transfer state.
4. Station user can return to call placed on hold.
 SINGLE LINE TELEPHONE
Not applicable
Conditions
»Callsmaybeforwardedtoanyavailablestation,ACD/UCD,Hunt,orVMGroup.
»Destination station must have direct appearance for that CO Line or LOOP button, and
not in DND, or an error tone is presented to the originator and the call continues to ring at
their station.
»Attendant stations do not send ID digits.
»ACD agents are not allowed to transfer ACD calls using this feature.
»Thisfeatureonlyoperateswhenthestationisinanidlemode.
Calling Station Tone Mode
Description
The Calling Station Tone Mode feature provides an easy means for a calling station to
override a desired stations H (handsfree) or P (call announce) intercom setting. A dial code is
dialed in front of the extension number to force tone ringing.
Operation
1. Dial [6#].
2. Dial the station number or press the DSS button of the desired station. Call tone rings the
station.
Camp On
Description
A station may alert a busy party that an outside line is on hold and waiting for them by using
the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the
desired busy station, then press the CAMP ON button. The busy party receives a muted ring
over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON
button, the person called places their existing outside call on hold and is connected to the
person placing the Camp On. They can then pick up the call on the appropriate line. 
						

							2-50Camp On
Chapter 2 - Features and Operation
Operation
To alert a busy station of your call:
1. Press the CAMP ON button. The called station will receive one-burst of ringing.
2. When the called party answers, consult with them or hang up to transfer call.
To answer a call that is waiting:
When you hear one burst of muted ringing, press your flashing CAMP ON button.
Any outside line you are connected to is placed on hold. Converse with the station
placing the call,
-or-
If a call is being transferred, press the flashing OUTSIDE LINE button.
If you do not have a CAMP ON button: