Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							LCD2-191
Chapter 2 - Features and Operation
Unavailable Mode (Agent Station)
ACD* or UCD
Station Call to Voice Mail Group Pilot
Number
Dial By Name
Off-Hook Voice Over (OHVO)
Executive Override
Voice Mail* Transfer with ID Digits
Repeat Redial
Call Coverage Station
(after call is answered at coverage
station in a non-network system or
within same Node)
(after call is answered at coverage
stationinanetworkwithacall
passed across a switch)
Name/Number Display at Idle
* Features available with optional software
Table 2-16: Liquid Crystal Displays (LCD)
Function CALLING Station Display CALLED Station Display
UNAVAILABLE ACD * XXX *
MMM DD YY HH:MM am
CALL TO VOICE MAIL
MMM DD YY HH:MM am
DIAL NAME:
MMM DD YY HH:MM pm
ANNOUNCE TO STA XXX
MMM DD YY HH:MM amANNOUNCE FROM STA XXX
MMM DD YY HH:MM am
MONITORING STA XXX
MMM DD YY HH:MM am
CALL TO VOICE MAIL
VIA XXX MMM DD YY
ENTER VM ID:
MMM DD YY HH:MM pm
ENTER RPT REDIAL TIMER
XXX 066-999
RPT REDIAL CALLBACK:
MMM DD YY HH:MM pm
CALL FOR STA XXXX
MMM DD YY HH:MM am
CALL FOR STA XXXX
FROM STA YYYY HH:MM:SS
XXXXXXXXX CALLING
YYYYYY HH:MM:SS
STA YYYXXXXXXXX
MMM DD YY HH:MM pm 
						

							2-192Least Cost Routing
Chapter 2 - Features and Operation
LeastCostRouting
For information about Least Cost Routing (LCR), refer toAppendix B,“Least Cost Routing.”
Scrollable Canned Messages
ACD* Transfer Display
ACD* Overflow Station receives
Overflow Call
Answering Machine Emulation
(when a call rings the station in ring
mode)
Answering Machine Emulation
(when station monitors caller in VM)
* Features available with optional software
Table 2-16: Liquid Crystal Displays (LCD)
Function CALLING Station Display CALLED Station Display
XXXXXXXXXXXXXXXX
NEXT=# PREV=* SAVE=HOLD
TRANSFER FROM ACD 55X
LINE XXX HH:MM am
TRANSFER VIA ACD 55X
LINE XXX HH:MM
VM SCREENING RING
MMM DD YY HH:MM pm
VM SCREENING
MMM DD YY HH:MM pm 
						

							Message Wait2-193
Chapter 2 - Features and Operation
Message Wait
Description
Stations that are busy, unattended, or in DND can be left a message indication by other
stations in the system. Up to five messages can be left at one keyset. Upon return to the
station, the user can press the flashing MSG WAIT button to ring each party in sequential
order.
Operation
To leave a message waiting indication:
If you dial a station that is busy, unattended, or in DND, you can leave a message waiting
indication.
1. Lift handset or press ON/OFF button.
2. Dial the desired intercom station.
3. Press the MSG button. A confirmation tone sounds. Called partys MSG button slow
flashes.
4. Replace the handset or press the ON/OFF button to end the call.
To answer a message waiting indication:
If your MSG button is lit, you have a message waiting for you. The first message left is the first
one called.
1. Press MSG. Station that left message is signaled with tone ringing.
2. If called station does not answer, press MSG once to leave message.
 SINGLE LINE TELEPHONE
To leave a message waiting indication:
1. Lift the handset.
2. Dial the desired intercom station. Receive no answer or DND tone sounds.
3. Briefly depress and release the hookswitch.
4. Dial [623].
5. Hang up.
To answer a message waiting indication (your message waiting lamp is flashing or
there is an interrupted dial tone when you lift the handset):
1. Lift the handset.
2. Dial [663]. Station that left message will ring.
Conditions
»8-button phones use code 623 to assign a MESSAGE WAITING button.
Up to five messages can be left at any Station. 
						

							2-194 Message Waiting Reminder Tone
Chapter 2 - Features and Operation
Message Waiting Reminder Tone
Description
The Message Wait Reminder Timer determines the time between repeated reminder tones to
a key telephone with a message waiting. Digital station users may be reminded of a message
waiting on their telephone with an audible signal presented at a timed interval. The Message
Wait Reminder Tone setting is variable from 000-104 minutes.
Programming Steps
1. PresstheMESSAGEWAITREMINDERTONEflexiblebutton(FLASH 01, Button #13).
2. Enter a valid number on the dial pad that corresponds to 000-104 minutes.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Message Wait Reminder Tone is set at 000 (disabled).
Music-On-Hold
A music source, when connected to the system, provides music to all lines on Hold, parked
calls, transferred calls and calls waiting to be answered by Automatic Call Distribution (ACD)
or Uniform Call Distribution (UCD).
This feature can be allowed or denied on a system-wide basis in database programming. This
feature can also allow or deny Music-On-Hold heard on each CO line and is programmable on
a per CO line basis. This feature also allows the system to assign CO line circuits as additional
music inputs. This increases the capacity of music channels beyond the two available on this
system. A total of eight channels is available for use on the system.
MOH Assignments
Description
The MOH Assignments feature enables the system to assign CO line circuits as additional
6 music-on-hold inputs. This increases the capacity of music channels beyond the 2 available
on the MISU board for use by MOH sources.
M / W TONE TIMER 000-104
000 
						

							Music-On-Hold2-195
Chapter 2 - Features and Operation
A maximum of 8 channels are available for use on the system. By default, no channels are
assigned.
Figure 2-13: Wiring - Music Source to a CO Line
Programming Steps
1. Press the MUSIC CH # flexible button(FLASH09,Button#1through#6). The following
message displays:
X= 4-8
YYY = CO Line number
2. Enter a valid number (001-XXX) that corresponds to the CO line number desired.
3. Press HOLD to save the entry. A confirmation tone sounds.
Music-On-Hold - Enable/Disable
Description
When connected to the system, a music source provides music to all lines on Hold, parked
calls, transferred calls and calls waiting to be answered by Automatic Call Distribution (ACD)
or Uniform Call Distribution (UCD).
This feature is allowed or denied on a system-wide basis in programming.
MUSIC CHANNEL X ### , 001-XXX
YYY
     
10 uF      10 uF
    +
       -     -    +
Resistors are 680 O hm / 1w.
Capacitors are 10uF/50v.
    +             -
KSU
      C OMusic
source
Power Supply
+24 or -48 VDC
680
Ohm680
Ohm
120
vac
++--
VDC
VAC 
						

							2-196Music-On-Hold
Chapter 2 - Features and Operation
Programming Steps
1. Press MUSIC-ON-HOLD flexible button(FLASH 05, Button #12). Feature toggles on/off
each time button is pressed; and the display updates.
[0] = Disabled
[1] = Enabled
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Music-On-Hold is enabled.
Music-On-Hold (per CO Line)
Description
The Music-On-HOLD feature allows a user to select the Music-On-Hold channel for each CO
line. This feature lets the system assign CO line circuits as additional music inputs. This
increases the capacity of music channels beyond the two available on the MISB and the one
on the MPB2 to be used for MOH sources. Up to eight channels are available for use on the
system. The CO line can be assigned to NOT PLAY music for callers on hold.
Programming Steps
1. PressFLASHand dial[40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible Button #19 (Page A) is lit.
4. Press the Page B flexible button (Button #20). The following message displays:
XXX-XXX = CO Line Range MUSIC ON HOLD 0-1
ENABLED
CO LINE AT TRIBUTES
SELECTACOLINERANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX PAGE B
ENTER BUTTON NUMBER 
						

							Mute Key2-197
Chapter 2 - Features and Operation
5. Press the MUSIC-ON-HOLD flexible button(FLASH40,PageB,Button#8). The following
message displays:
6. Enter a valid number on the dial pad to change this feature.
[0] = No Music-On-Hold
[1] = Channel 1
:::::
[8] = Channel 8
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Channel 1 is used for Music-On-Hold.
Mute Key
Description
Pressing the MUTE button while in the speakerphone mode or using the handset disables the
microphone but does not affect the speech coming over the speaker or handset. Pressing the
illuminated MUTE button again reactivates the microphone.
Operation
To disable the microphone:
1. Press MUTE while off-hook on speakerphone or handset to activate.
2. Press MUTE again to deactivate. Mute automatically deactivates upon call termination.
Conditions
»Changing from handset to speakerphone (or the reverse) cancels the Mute function.
»8-button digital/electronic phones use feature code 629 to make the required button.
MOH CHANNEL 0-8
1
Table 2-17: MOH Programming Codes
Program
CodeFlexible
ButtonFeatureDefault
(after initialization)
FLASH 09 2
3
4
5
6Music Channel #4*
Music Channel #5*
Music Channel #6*
Music Channel #7*
Music Channel #8*##
##
##
##
##
* Music Channels 4-8 can only be used for Music-On-Hold functions 
						

							2-198Name In Display
Chapter 2 - Features and Operation
Name In Display
Description
TheNameinDisplayfeatureallowseveryextension(electronic/digital/SLT)thecapabilityto
program the users name, for that station, so that people using display telephones see the
name instead of the station number on their display. The name is programmed at each
station by the user and may be up to seven letters in length.
Operation
To create your name:
1. Dial [690] on the dial pad.
2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad.
Figure 2-14: Name In Display Keypad Map
3. Press the SPEED button to complete the programming process.
To erase your name:
1. Dial [690] on the dial pad.
2. Press the SPEED button to complete the erasing process.
 SINGLE LINE TELEPHONE
To create your name:
1. Dial [690] on the dial pad.
2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad.
3. Briefly depress the hookswitch and release to complete the programming process.
To erase your name:
1. Dial [690] on the dial pad.
2. Briefly depress the hookswitch and release to complete the erasing process.
Other Codes
1 = 1# 8 = 8#“=01 *=*#
2 = 2# 9 = 9# , = 02 ( = #1
3=3# 0=0# ?=03 )=#2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7=7#‘=14 &=*4 .=24 
						

							Name In Display2-199
Chapter 2 - Features and Operation
Name / Number Display At Idle
The Name/Number Display feature allows the programmed seven-digit name and station
number to display together. This option is programmable on a per station basis, however the
feature must be enabled/disabled in admin programming. If a station has this feature
enabled but has not programmed a name, the name portion of the LCD is blank, The priority
of the idle display is UCD/ACD, Hunt, Station/Name, or Station alone.
Programming Steps
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
2. Enter the range of station numbers to be programmed. If only one station is being
programmed, enter that number twice (100 100).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
XXX-XXX = Station Range
4. Press the NAME/NUMBER DISPLAY flexible button(FLASH50,PageA,Button#15).The
following message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Extension Number
[1] = Name
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Name displays on the LCD.
Conditions
»NotapplicabletoSingleLineTelephones.
STATION ATTRIBUTES
SELECT A STATION RANGE
If HOLD is pressed without entering a station range, ALL stations are selected.
XXX - XXX PAGE A
ENTER BUTTON NUMBER
NAME AT IDLE LCD 0-1
NAME 
						

							2-200 Name / Number Translation Table
Chapter 2 - Features and Operation
Name / Number Translation Table
Description
An administrable table in the KSU provides a local translation from a received calling number
to a name. This can be administered by the customer from the attendant console. This table
is also shared by the ICLID features. In cases of conflict between the name delivered from the
CO and that in the local translation table, the local translation table rules. 200 entries are
provided in this table for the system.
An option was added to the Local Number/Name translation table to route an ICLID or Caller
Entered ID Digits, based on a partial compare with the number entered in the translation
table.
Programming Steps
1. PressFLASHand dial[55]. The following message displays:
XXX = Table Number 600-799
### = Route Number 000–499
The Route Number LED (Button #1) is lit.
2. Enter a Route Number (000–499) from what was entered in program code,FLASH [43].
ROUTE
NUMBERPHONE
NUMBERNAMECLEAR
ENTRY
✺1Q✺2W✺3E✺4R
BACKSPACE
✺5T✺6Y✺7U✺8I
✺9O✺10 P✺11 A✺12 S
✺13 D✺14 F✺15 G✺16 H
NEXT
TABLEPREV
TABLETABLE
NUMBER
✺17 J✺18 K✺19 L✺20 ;
✺21 Z✺22 X✺23 C✺24 V
Ifamatchisfoundbetweenanumberinthetranslationtableandanincomingcall
record, the translated name is displayed and/or stored in the unanswered call table.
S - XXX ### ,