Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							2
Features and Operation
Detailed descriptions of the System and Station features are presented in alphabetical
order. An abbreviated feature index, that is organized in Flash code numerical
sequence, is provided in
Appendix F. 
						

							2-2About This Manual
Chapter 2 - Features and Operation
About This Manual
Content Summary
Chapters
The following chapters contain the descriptions, programming steps, and operating
procedures for the more commonly-used features and functions.
2 - Features & Operation
3 - Attendant Features & Operation
4 - Call Distribution - ACD / UCD
Appendices
These Appendix chapters contain detailed information on how to use the more
complex features available.
A-ICLID/CallerID
B - Least Cost Routing (LCR)
C - Networking Systems
D - Voice Over the Internet Protocol (VoIP)
Worksheets and Tables have been placed at the end of this book for easy access to
specific customer system information and frequently-used flash and feature codes.
E - Customer Database Worksheets
F - Quick Reference Tables
Flash Codes
Default Numbering Plan
Par t Numbers 
						

							About This Manual2-3
Chapter 2 - Features and Operation
Manual Format & Description
This diagram explains how the Features/Operations are organized in the following chapters
and appendices. The manual format follows the basic outline as shown, but omits those
elements that do not apply to a particular Feature or Operation.
Feature / Operation
Narrative to explain the feature/operation.
Sub-Feature / Operation
Description
Narrative to explain the sub-feature/operation.
Related Information
Programming Steps
Consists of those actions required of a system
administrator to program single or multiple phones in
the system or system features using a 24-button digital
telephone.
DEFAULT…Shows the system default setting.
Operation
Describes how the user operates the digital telephone.
℡ ELECTRONIC TELEPHONE
When the Electronic Telephone operation differs from
digital, those differences are described.
 SINGLE LINE TELEPHONE
When the Single Line Telephone operation differs from
the digital telephone, those differences are described.
Conditions
»Describes any special criteria that affects the
programming or operation of the feature.
Quick Reference
➡Flash XX Button X The xxxx function MUST
also be enabled. 
						

							2-4911 Feature
Chapter 2 - Features and Operation
911 Feature
Description
The 911 Feature allows stations in the system to dial 911 without using an access code. 911
calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the
911 call is placed.
When feature is enabled, Trunk Group/LCR Access Code 9 is not available.
Related Information
Programming Steps
1. Press the 911 FEATURE flexible button(FLASH 06, Button #13). The following message
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
911 Attendant Alert
Description
The 911 Attendant Alert feature allows Attendants with a 911 flexible button to be alerted of
internal stations placing 911 calls. The Attendant can store the sixteen most recent 911 calls.
Calling information includes the time/date of the call as well as the station number that
placed the call.
When the 911 system feature is enabled (FLASH 06), this identifies which CO lines are to be
used for placing 911 calls. The Attendant is alerted via the display and flexible button as to
the time, date, and station number(s) that placed the 911 call.
Programming Steps
1. PressFLASHand dial[40]. The following message displays:
Quick Reference
➡Flash 12 To insert [9] for Centrex 911 calls (Refer to“PBX Dialing
Codes” on page 2-55.)
911 FEATURE 0-1
DISABLED
Lines must be programmed for 911 to enable the 911 feature.
Failure to enable lines for 911 disables 911 calls.
CO LINE AT TRIBUTES
SELECTACOLINERANGE 
						

							911 Feature2-5
Chapter 2 - Features and Operation
2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:
XXX-XXX = CO Line Range
4. PressFLASH 40, Page A, Button #15to designate the line for 911 use.
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Operation
Refer to“911 Attendant Alert”on page 3-5.
Enhanced 911 Integration
Description
The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide
enhanced 911 service. Loop Start lines can be connected to the Proctor unit and
programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a
station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call)
in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will
automatically be added. The Proctor unit then accesses a call trunk and sends the
information in the proper format to the 911 Center.
This feature also provides a means to identify a power failure signal from the Proctor Unit. If a
power failure signal is detected, the KSU routes 911 calls to Trunk Group 1 until the signal is
removed.
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX PAGE A
ENTER BUTTON NUMBER
911 TRUNK 0-1
DISABLED 
						

							2-6911 Feature
Chapter 2 - Features and Operation
Programming Steps
1. Press the ENHANCED 911 button(FLASH 06, Button #14). The following message
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
Conditions
»The 911 Feature (FLASH 06, Button #13) must also be enabled for the Proctor Integration
to work.
»Only the lines connected to the Proctor should have the 911 Enable programmed
(FLASH 40, Page A, Button #15).
»It is recommended to have a power failure procedure in place to ensure that 911 calls are
always routed. Refer to FLASH 09, Button #7 for programming information.
Enhanced 911 Power Failure Station
Description
The power failure signal is designed to be used with the normally open (NO) power failure
leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in
power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911
calls are sent to Trunk Group 1 until the power failure lead opens, which is detected as an on
hook. 911 calls are then routed again to the Proctor unit.
Programming Steps
1. Press the E911 POWER FAILURE STATION button(FLASH 09, Button #7). The following
message displays:
2. Enter a valid SLT station number to be used as the power failure station.
3. Press HOLD to save the entry. A confirmation tone sounds.
Conditions
»During a power failure, the station’sdigitsarenotsenttoTrunkGroup1.
»During a power failure, 911 calls are sent on Trunk Group 1.
»The feature requires either an SLT port or an SLA port for the integration to work.
ENHANCED 911 0-1
DISABLED
PROCTOR 911 P/F 100-XXX
### 
						

							Account Code2-7
Chapter 2 - Features and Operation
Account Code
Description
An account code is the last field within Station Message Detail Recording (SMDR), that
provides tracking capabilities for specific calls by entering a verified/non-verified, variable
length (up to 12 digits) identifier.
The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be
enabled to use account codes.
Related Information
Operation
When connected to an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (feature code 627 - refer to“Flexible
Button Assignment”on page 2-137).
2. Dial account code up to 12 digits. ( The other party does not hear the digits being dialed).

						

							2-8Account Code
Chapter 2 - Features and Operation
Programming Steps
1. Press ACCOUNT CODES flexible button(FLASH 05, Button #8)to determine whether the
useofAccountCodesisforcedoroptional.
2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Account Codes are optional.
Operation
Prior to placing an outside line call:
1. Press the preprogrammed ACCOUNT CODE button.
2. Dial account code up to 12-digits.
 SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset.
2. Dial [627].
3. Dial the account code.
4. Dial [9] or CO Access code. Dial tone sounds.
5. Dial the desired number.
To enter an Account Code during a call:
1. Depress the hookswitch momentarily. Your call will be placed on executive hold while
you enter your account code.
2. Dial [627].
3. Dial the account code.
FORCED ACCOUNT CODE 0-1
DISABLED
SMDR must be enabled for the Account Code feature to operate. Also, SMDR must
be enabled for the account code to become part of the SMDR record. Refer to
“SMDR Enable / Disable”on page 2-250.
If the account code contains fewer than 12 digits, dial [✳]toreturntotheintercom
dial tone.
If the account code contains fewer than 12 digits, dial [✳] to automatically return to the call. 
						

							Account Code2-9
Chapter 2 - Features and Operation
Account Codes - Traveling COS ( Verified)
Description
The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to
track specific calls by entering a verified, variable length (up to 12 digits) identifier. Each
account code can be assigned a day and night Class of Service for determining the dialing
privileges allowed by that account code.
This feature provides a means for users to override a restricted station. If the dialed account
code matches the Verified Account code table, an intercom dial tone is returned, otherwise
an error tone is presented.
Using verified Account Codes is optional, available on a system-wide basis. SMDR must be
enabled for the account code to print as part of the SMDR record. TheXTSallows up to 250
12-digit account codes for verification purposes.
Related Information
Programming Steps
To enable or disable Verified Account Codes:
1. Press the VERIFIED ACCT CODES flexible button(FLASH 06, Button #3). The following
message displays:
2. Enter 0 or 1 on the dial pad to enable/disable Verified Account Codes.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
ACCT
CODECLASS OF
SERVICEDELETE ACCT
CODEERASE
DIGITS
✺1Q✺2W✺3E✺4R
✺5T✺6Y✺7U✺8I
✺9O✺10 P✺11 A✺12 S
✺13 D✺14 F✺15 G✺16 H
NEXTPREV
✺17 J✺18 K✺19 L✺20 ;
✺21 Z✺22 X✺23 C✺24 V
Quick Reference
➡Flash 21 Button 1 The SMDR function MUST be enabled (Refer to“SMDR
Enable / Disable”on page 2-250.)
VERIFIED ACCT CODES 0-1
DISABLED 
						

							2-10Account Code
Chapter 2 - Features and Operation
DEFAULT…Verified Acct Codes are disabled.
To assign Verified Account Codes:
1. PressFLASHand dial[31]. The following message displays:
ACCT = Up to 12-digit account code
COS = Class of Service for account codes
2. Press the ACCT CODE flexible button(FLASH 31, Button #1). Enter up to 12 digits (0-9, *,
#). [*] represents a do not care digit. The system ignores all digits after this digit when
entering an account code. The [#] represents a single do not care digit.
3. Press the CLASS OF SERVICE flexible button(FLASH 31, Button #2). Enter a 2-digit Class
of Service Number (1-7) that corresponds to Class of Service 1-7. The first digit represents
Day COS and the second digit represents Night COS.
4. Press HOLD to complete the entry. A confirmation tone sounds.
DEFAULT…No Account Codes are assigned.
To delete the currently displayed Verified Account Code:
1. Press the DELETE CODE flexible button(FLASH 31, Button #3)to delete the entire
account code entry.
2. To display the next account code on the LCD, press the NEXT flexible button(FLASH 31,
Button #18).
3. To display the previous account code on the LCD, press the PREVIOUS flexible button
(FLASH 31, Button #19).
Re-enter the correct digits and press HOLD to complete the entry. A confirmation tone
sounds.
To erase previously entered digits:
1. Press the ERASE DIGITS flexible button(FLASH 31, Button #4)
2. Each press of the button erases one digit. Continue until all desired digits are erased.
3. Re-enter the correct digits, then press HOLD to complete the entry. A confirmation tone
sounds.
Operation
To use Verified Account Codes:
1. Press preprogrammed ACCOUNT CODE button before accessing a CO line.
2. Dial the account code up to 12-digits. If the account code matches a verified account
code, intercom dial tone is returned. Otherwise an error tone is presented.
3. Access the outside CO line or dial the LCR code and dial the desired number.
ACCT COS
XXXXXXXXXXXX ##
SMDR must be enabled for the Account Code feature to operate. Also, SMDR must
be enabled for the account code to become part of the SMDR record.