Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							Call Back2-21
Chapter 2 - Features and Operation
 SINGLE LINE TELEPHONE
If you dial a telephone that is busy and want to leave a Call Back indication:
1. Briefly depress and release the hookswitch.
2. Dial [622] and replace the handset.
Automatic Call Back Timer
Description
The Automatic Call Back Timer invokes a call back anytime a user listens to a busy tone for a
programmable period of time. The Automatic Call Back Timer can be set to 00-99 seconds.
A value of 00 disables the timer. An Automatic Call Back does not occur when the timer is
disabled.
Programming Steps
1. Press the AUTO CALL BACK TIMER flexible button(FLASH 01, Button #17). The following
message displays:
2. Enter a valid number on the dial pad that corresponds to 00-99 seconds in 1-second
increments.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Automatic Call Back Timer is set for 03 seconds (enabled).
Auto Callback - DSS / BLF
Description
The Auto Callback DSS/BLF flash rate is the rate at which a DSS button of a station returning
your call back flashes. This flash rate can be programmed to 29 different options identified in
the flash rate table. This enables the programmer to customize the key system configuration
to desired flash rates.
Programming Steps
1. Press the AUTO CBCK–DSS/BLF flexible button(FLASH 07, Button #7). The following
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer toTable 2-13 on page 2-137.)
Only one Call Back request can be left at a station; the second request will convert
to a message waiting request.
AUTO CALL BACK 00-99
03
AUTO CBCK DSS / BLF 00-28
RED 120 IPM FLASH 
						

							2-22Call Coverage
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Auto Callback DSS/BLF flash rate is set for a Red 120 ipm Flash (10).
Message Callback - DSS / BLF Flash Rate
Description
The Message Call Back DSS/BLF flash rate is the rate at which a DSS button of a station
returning your message flashes. This flash rate can be programmed to 29 different options
identified in the flash rate table. This enables the programmer to customize the key system
configuration to desired flash rates.
Programming Steps
1. Press the MSG CBCK / DSS/BLF flexible button(FLASH 07, Button #5). The following
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer toTable 2-13 on page 2-137.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Message Callback DSS/BLF flash rate is set for a Red 120 ipm Flutter (11).
Call Coverage
Description
The Call Coverage feature provides the functionality for stations to answer calls for other
stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an
assigned coverage station are provided. Multiple coverage stations can have the same
remote ringing station(s) programmed on their stations. Once a coverage station answers the
call, other stations attempting to answer the call receive a busy tone and the call coverage
button extinguishes on all appearances of that button.
Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station
must have a direct CO appearance or Loop button in order to pick up an external call. If the
call coverage station is in DND, no audible ringing occurs, however visual and LCD
information is presented.
This feature can be programmed by the station user or through admin programming.
DEFAULT…No call coverage buttons are assigned.
MSG CBCK / DSS / BLF 00-28
RED 120 IPM FLUTTER 
						

							Call Coverage2-23
Chapter 2 - Features and Operation
Operation
To assign a Call Coverage Button:
1. Press [SPEED] + [SPEED].
2. Press a desired flexible button.
3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A
confirmation tone sounds.
Once the button is assigned on the station and a call rings in:
1. The coverage station receives audible and/or visual indications for the coverage station
after a programmable period of time. The ring tone is the internal ring tone cadence. The
flash rate is the same as the incoming CO line ringing rate.

						

							2-24Call Coverage
Chapter 2 - Features and Operation
Conditions
»Direct CO calls have ring and LCD priority over call coverage calls. The call coverage
station must have a direct CO appearance or Loop button to pick up an external call. If the
call coverage station is in DND, no audible ringing occurs, however visual and LCD
information is presented.
»This feature can be programmed on any key station or DSS Console with an available
flexible button. If the DSS with a call coverage button assigned is unplugged or moved,
the station associated with that DSS stops ringing until the DSS is plugged in again.
»Camp On or Override drops any internal callers to which a station is talking.
»Only one button type (646 or 647) per covered station can be assigned on a keyset.
Call Coverage Ring Timer
Description
A Call Coverage Ring Timer enables the user to set the amount of delay time before the call
coverage feature provides an indication at the coverage station. When that station rings with
an internal or external call, the DSS button for that station rings or flashes. The call coverage
ring timer is a system-wide setting.
The Call Coverage Ring Timer setting is variable from 00-99 seconds. A value of 00 results in
the LED flashing but the call coverage station does not ring.
Programming Steps
1. Press the CALL CVRG RING TIMER flexible button(FLASH 02, Button #3).The following
message displays:
2. Enter a valid number on the dial pad that corresponds to 00-99 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Call Coverage Ring Timer is set for 5 seconds.
CALL COVERAGE RING 00-99
05 
						

							Call Forward2-25
Chapter 2 - Features and Operation
Call Forward
Description
When any type of station call forwarding is invoked, the LCD display normally indicates the
call forwarding mode at all times. This feature has modified the LCD forwarding display to
make the call forwarding mode display optional. This feature is enabled/disabled in admin
programming on a system-wide basis. The call forward status is stored in a battery protected
area of memory.
Call Forwarding
Description
Stations can be allowed or denied the ability to forward incoming CO calls, intercom calls, or
transferred outside lines to another station or group.
Programming Steps
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
2. Enter the range of station numbers to be programmed. If only one station is being
programmed, enter that number twice (100 100).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
XXX-XXX = Station Range
4. Press the CALL FORWARD flexible button(FLASH 50, Page A, Button #10). The following
message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
STATION ATTRIBUTES
SELECT A STATION RANGE
If HOLD is pressed without entering a station range, ALL stations are selected.
XXX - XXX PAGE A
ENTER BUTTON NUMBER
CALL FORWARD 0-1
ENABLED 
						

							2-26Call Forward
Chapter 2 - Features and Operation
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Call Forwarding is enabled at all stations.
Call Forward - All Calls
Description
The Call Forward All Calls feature allows a station the ability to have all their calls (internal or
external) forwarded immediately to a designated station, an ACD or UCD group pilot
number, Voice Mail group number, or Hunt group.
Operation
To activate All Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640].
3. DialtheAllCallscode[6].
4. Press DSS button of desired station,
-or-
Dial the desired extension number where to forward calls, including ACD or UCD, Voice
Mail, Hunt Group pilot numbers and Speed Dial bins for off-net forwarding.
5. Replace handset or press ON/OFF button.
ToremoveAllCallForwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.
 SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the 640 feature code to
activate and 662 to clear.
Conditions
»Call Forward remains engaged until manually released. When released, the station
number is returned to the LCD.
»Calls cannot be forwarded to a station in the DND mode.
»CO Line queues, a Message Waiting request, and pre-selected messages are canceled
when a station is placed in the Forward mode.
»A Forwarded Call signals to the forwarded station in the Tone mode, regardless of the
Intercom Signaling Switch mode selection.
»A station in the Forward mode can make outgoing calls.
»A Camp On signal is allowed at the forwarded station if that station is busy.
»A station denied the use of Call Forwarding receives an error tone when pressing the
CALL FORWARD button.
»WheninAllCallForwardingmode,ACD/UCDcallscannotbereceived. 
						

							Call Forward2-27
Chapter 2 - Features and Operation
»If a CO Line rings into a station with manual Call Forward, the line sequences to the last
station of the chain. If the last station is in DND mode or does not have a Direct
appearance for the CO Line or a Loop button, the call reverts back to the first station.
»If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call
Forwarding takes precedence. Once the Station Forward determines the station to be
rung as per above, preset Call Forward may then apply at the new station.
»An unlimited number of stations can be set up in a Station Call Forward chain. However, a
station cannot forward to a station that is already a member of their chain.
»IfthelastnumberoftheStationCallForwardchainisinDNDmode,theinternalcaller
gets a DND response.
»Calls to a station in both Station Call Forward and DND mode follow the forward.
»If a private line rings into a station with Manual Call Forward the CO Line forwards,
providing the forwarded station has a direct CO Line appearance or an available Loop
button.
»Idle Keyset in hands-free mode does not follow no answer/busy-no-answer forwarding
for internal calls.
Call Forward - Busy
Description
The Call Forward Busy feature allows a station the ability to have their calls forwarded to a
designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt
group when their station is busy.
Operation
To activate Busy Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial the Call Forward Busy code [8] on the dial pad.
4. Dial the desired destination number where calls are to be forwarded. A confirmation tone
sounds.
5. Replace handset or press ON/OFF button.
To remove Busy Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.
 SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the 640 feature code to
activate and 662 to clear. 
						

							2-28Call Forward
Chapter 2 - Features and Operation
Call Forward - Busy / No Answer
Description
The Call Forward Busy/No Answer feature allows a station the ability to forward a
combination busy/no answer calls to a designated station, an ACD or UCD group pilot
number, Voice Mail group number, or Hunt group. No answer calls forward when the
system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom
ringing calls can all be forwarded. Calls that ring to an idle station is call forwarded after
expiration of the No Answer Ring Timer.
Operation
To activate Busy / No Answer Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. DialtheCallForwardBusy/NoAnswercode[9]onthedialpad.
4. Dial the desired destination number where calls are to be forwarded. A confirmation tone
sounds.
5. Replace handset or press ON/OFF button.
To remove Busy / No Answer Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.
 SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the 640 feature code to
activate and 662 to clear.
Conditions
»The user cancels the feature by dialing the Call Forward code or pressing the Call Forward
button again.
»For Call Forward No Answer, the number of rings before the call is forwarded is
determined by the system-wide Call Forward No Answer timer.
»Stations Call Forwarded/No Answer forward incoming CO calls according to the Preset
Forward Ring Timer.
»ICM calls forwarded to a VM group receive ringback until a member of the VM group
becomes available.
»If a station is denied Station Call Forwarding, then Off-Net Forwarding is not allowed. 
						

							Call Forward2-29
Chapter 2 - Features and Operation
Call Forward - Follow Me
Description
The Follow Me feature lets a user who is away from their station, activate/deactivate call
forwarding from another station in the system. This lets the user forward their calls to their
current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the
system. When this call forward is activated, all calls presented to the forwarded station
forward to the destination station immediately.
Operation
To activate Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial station number of the station from which forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station,
Voice Mail, ACD/UCD, or Hunt Groups.)
6. Replace handset or press ON/OFF button.
To remove Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station from which forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded. (System
Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds;
five seconds later a dial tone is received.
To remove Follow-me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone. 
						

							2-30Call Forward
Chapter 2 - Features and Operation
Conditions
»If a Call Forward mode is currently active at the station where forwarding is desired, the
new forward becomes active and cancels the previous forward.
»Both internal and external calls to the affected station forward to the designated location.
»Call forwarding must be allowed in programming for the affected station.
»When remote forward is activated, the forwarding is immediate.
»A station’s Call Forward status is stored in a battery protected area of memory. A station’s
Call Forward status is returned after a power failure or system reset occurs.
»When a key telephone is forwarded remotely, the key station’s forward button lights. The
station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD
button. SLT users can cancel their forwarding by going off hook and dialing the forward
code.
»DISA callers entering the code and making a mistake are given error tone for 3 seconds,
silence for 2 seconds, then the dial tone is returned.
Call Forward - No Answer
Description
The Call Forward No Answer feature allows a station the ability to have their calls forwarded
to a designated station, an ACD or UCD group pilot number, Voice Mail group number or
Hunt group number when there is no answer at the station. No answer calls forward when
the system-wide no answer timer expires.
Operation
To activate No Answer Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial the Call Forward No-Answer code [7] on the dial pad.
4. Dial the desired destination number where calls are to be forwarded. A confirmation tone
sounds.
5. Replace handset or press ON/OFF button.
To remove No Answer Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.
 SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the 640 feature code to
activate and 662 to clear.