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Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

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    							Uniform Call Distribution4-45
Chapter 4 - Call Distribution - ACD/UCD
Secondary Recorded Announcement
Description
A Secondary Recorded Announcement (RAN) may be assigned to the group. This
announcement can be used for follow-up information after the Primary message. This
announcement plays after the Message Interval Timer setting expires.
Programming Steps
1. PressFLASHand dial[60]. The following message displays:
2. Enter the group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the SECONDARY RAN flexible button(FLASH 60, Button #11).
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove
the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
UCD Available/Unavailable
Description
If you are a UCD agent, you may place your station in the Available mode to receive UCD calls,
or you may place your station in the Unavailable mode to block UCD calls from ringing your
station.
The UCD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a
station in ACD/UCD Unavailable mode flashes. This flash rate can be programmed to
29 different options identified in the flash rate table. This enables the programmer to
customize the key system configuration to desired flash rates.
Programming Steps
1. Press the UCD UNAVL–DSS/BLF flexible button(FLASH 07, Button #8).
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer toTable 2-13 on page 2-137.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…UCD Available/Unavailable DSS/BLF flash rate is set for a Red 60 ipm
Double Wink (04).
UCD ATTRIBUTES
SELECT A GROUP
UCD5XX SECONDARY RAN 1-8
X
UCD UNAVL DSS / BLF 00-28
RED 60 IPM DBL WINK
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    							4-46Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Operation
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive UCD
calls.
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from
receiving UCD calls.
Conditions
»If key is programmed, it will flash at 60 ipm double wink.
UCD Calls In Queue Display
Operation
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD group number (55X),
-or-
Press preprogrammed flexible button. ON/OFF button LED lights steady.
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    							Uniform Call Distribution4-47
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the WRAP-UP TIMER flexible button(FLASH 61, Button #4). The following message
displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Wrap-Up Timer is set for 4 seconds.
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their original, default
values.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
UCD5XXA WRAP-UP 000-999
004
Table 4-5: UCD Group Defaults
Program
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 60 UCD GROUPS 550-557
2 Alternate UCD Group Assignment None
3 UCD Overflow Station Assignment None
7 UCD Primary Agent Assignment None
10-11 Recorded UCD Announcement
Assignment(s)None
FLASH 61 UCD TIMERS
1UCDRingTimer 60sec
2 UCD Message Interval Timer 60 sec
3 UCD Overflow Timer 60 sec
4 UCD Auto Wrap-Up Timer 004 sec
5 UCD No-Answer Recall Timer 000=Disabled
6 UCD No-Answer Retry Timer 300 sec
FLASH 62 1-8 UCD Announcement Tables (RAN) None
INITIALIZE UCD GROUP
PRESS HOLD
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    							4-48Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
PrintUCDGroupParameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can
serve as a hardcopy of the database. The system baud rate must match that of the printer or
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button(FLASH 85, Button #12). The following message
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following
message displays:
When the system finishes sending the requested information to the printer, a
confirmation tone sounds.
PRINT UCD GROUP
PRESS HOLD
PRINTING UCD GROUP
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    							A
ICLID / Caller ID
This specification provides the functional and implementation definition for the
addition of the ICLID feature to theXTSDigital Key Telephone System.
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    							» » » » » » »  NOTES   » » » » » » »
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    							IntroductionA-3
Appendix A - ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the
telephone company. Usually this service provides the number and name (not available in
some cases) of the calling party for identification prior to answering the call. Calling party
number and name are delivered in between this first and second ring using FSK (Frequency
Shift Key) format.
For this feature to operate properly, it must be activated from the Central Office so the
numbers or name, if available, of the calling party are delivered over the individual tip and
ring of the CO lines during the first silent interval between ringing.
The following illustration depicts the configuration presumed for the implementation of the
ICLID feature for the system. The phones are presumed to be in an ACD or UCD group in
order to allow proper operation with the system.
Figure A-1: CTI System Configuration
LAN
LAN
LAN
LAN
ServerCTI
Module
CTI
Module
CTI
Module KSU
LAN CO LINES
ICLID
Interface
UnitICLID
Interface
Unit
RS-232RS-232
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    							A-4Functional Performance
Appendix A - ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being
activated from the central office so that the numbers of the calling party are delivered over
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:
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    							Caller ID Name/NumberA-5
Appendix A - ICLID / Caller ID
Conditions
»When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call
Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call
Timer and the standard call information, they can press the flexible button to toggle
between the name/number and normal mode.
»A flexible button must be programmed for this feature to operate.
Calling Number / Name Display
Description
The Calling Number/Name Display feature is intended as the basic offering of the ICLID
service when associated with theXTS. Whenever an incoming call is received at the system,
the number received along with the ringing signal is stored in the line control tables and
used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available) at any point at which
the LINE RINGING is displayed in the system.
With the availability of the Calling Name feature, if the calling name is provided, the system
delivers that to the display instead of the calling number.
The specification for this feature is that the system displays its LINE RINGING message as
normally implemented and alter that display to the calling number/name if the information is
made present on the line.
This allows the normal operation of the system when ICLID information is not presented or
the device which intercepts it and provides the information to the KSU is missing or failed.
-or-
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    							A-6Caller ID Name/Number
Appendix A - ICLID / Caller ID
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