Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

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Chapter 2 - Features and Operation
Programming Steps
1. Press FLASH and dial [65]. The following message displays.
[G] = Voice Mail Group Number (0-7)
[AAA] = Alternate Group (440-447)
[LLL] = Leave Mail Index
[R] = Retrieve Mail Index from outpulsing table for retrieving messages (0-7)
[XXX] = Voice Mail Station Numbers (ports) up to 24 stations maximum
The top left button in the flexible button field is lit for programming Voice Mail Group
440.
2. To change Voice Mail groups or enter further voice mail groups, press the appropriate
flexible button 1-8 (440–447) and perform the following procedures.
DEFAULT…All Voice Mail stations are assigned to Voice Mail Group 1.
Alternate Voice Mail Group
Description
An Alternate Voice Mail Group may be programmed so that if all voice mail ports are in use,
the call can be routed to an alternate group. This is useful when more than 24 ports are
required for voice mail traffic.
Programming Steps
1. Press the ALTERNATE VM GROUP flexible button(FLASH 65, Button #9).
2. Enter the pilot number (440 to 447) of the desired group.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an alternate voice mail group assignment:
1. Press [#] three times.
2. Then press the HOLD button.
VM 44G AAA LLL R XXX, XXX,
XXX, XXX, XXX, XXX, XXX, XXX
If installing a Vodavi voice mail system (except MiniVoice), skip directly to
Button 12 and enter voice mail ports.
Certain programming is required in the Voice Mail system connected to the
XTSsystem for proper operation.
Tone Mode Calling option (6#) must be programmed as leading digits in
transfer sequence(s) of Voice Mail system to force tone ringing to key
telephones in the handsfree mode.
VM 44G AAA LLL R XXX, XXX,
XXX, XXX, XXX, XXX, XXX, XXX 
						

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Leave Mail Index Entry
Description
The Leave Mail Index specifies the outpulsing Table where the in-band digits required to
connect a caller, forwarded into voice mail, to the called stations mail box are stored.
Programming Steps
1. Press the LEAVE flexible button(FLASH 65, Button #10).
2. Enter a valid Leave Mail Index number on the dial pad:

						

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Chapter 2 - Features and Operation
Station Assignments
Description
Up to twenty-four (24) extension numbers may be programmed into a voice mail group. A
flexible button may be programmed with a voice mail group pilot number (440-447). This
button then acts as a DSS for that voice mail group when pressed and also serves as the
message waiting indication for that VM group.
Programming Steps
1. Press the STATION ASSIGN flexible button(FLASH 65, Button #12).
2. EnterSSS 1to add a station (SSS = VM station number),
-or-
EnterSSS 0to delete a station (SSS = VM station number).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
VMID Station Numbers
Description
The VMID Station Numbers feature must be usedafterchanging station numbers with the
Flexible Numbering feature. Voice Mail ID numbers will be changed to match current station
numbers once HOLD is pressed. (Eliminates need for technician to program individual VMID
numbers.)
Programming Steps
1. Press VMID STATION button(FLASH 06, Button #15). The following message displays:
2. Press HOLD to save the entry. A confirmation tone sounds.
VM 44G AAA LLL R XXX, XXX,
XXX, XXX, XXX, XXX, XXX, XXX
This feature should be accomplished after the flexible numbers are assigned.
Implementing this feature could cause the VM box numbers to be re-programmed.
VMID SAME AS STA #
PRESS HOLD 
						

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Chapter 2 - Features and Operation
VM Transfer with ID Digits
Description
The Voice Mail Index feature provides an Attendant or station user a way to transfer a caller
directly into a voice mail box. Station identification digits can be entered by the transferring
party.
Using this feature, a caller can be transferred to a voice mail box when:

						

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Chapter 2 - Features and Operation
VM Tone Mode Calling Option
Description
Voice Mails Systems and/or Automated Attendants can utilize the Calling Station Tone Mode
option. This is useful when using supervised transfer or call screening options on voice mail
or Auto Attendant(s) requiring ring back tone for proper call handling.
The VM Tone Mode Calling feature lets the Voice Mail system override a called station’sHorP
intercom settings.
Operation
The VM system must be programmed when placing a call to a station and Tone Ringing is
desired.
1. Dial [6#] on the dial pad.
2. Dial the station extension (call tone rings station).
Vo i c e M a i l I D Tra n s l a t i o n
Description
The Voice Mail ID Translation feature enables programming of the station number sent to the
Voice Mail via In-Band integration. By default, the station number is sent to the Voice Mail
system. In station programming, there is a field to insert a 4-digit entry (0000-9999) which can
be sent to the Voice Mail system in place of the station number. (FLASH 67, Button #4 enables
the VMID digit length.)
Programming Steps
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
2. Enter the range of station numbers to be programmed. If only one station is being
programmed, enter that number twice, e.g., [100 100].
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit.
4. Pressbutton#20.ThedisplayupdatestoreflectcurrentprogrammingforPageB.
XXX-XXX = Station Range STATION ATTRIBUTES
SELECT A STATION RANGE
If HOLD is pressed without entering a station range, all stations are selected.
XXX - XXX PAGE B
ENTER BUTTON NUMBER 
						

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5. Press the VOICEMAIL ID flexible button(FLASH 50, Page B, Button #13). The following
message displays:
6. Enter a VM ID number which corresponds to 0000 to 9999.
7. Press HOLD to update the table. A confirmation tone sounds and the display updates.
DEFAULT…Station Numbers are assigned as VMID Digits.
Message Waiting Indication
Description
When Voice Mail receives a voice message for a user who has a station on theXTSSystem, the
VM connected to the system can leave a message indication at the VM user’s station. When
the station retrieves their mail, the VM system can cancel the message waiting indication left
atastationviaaVMport.
The message waiting indication displays on the programmed Voice Mail (group) button. If
such a button was not programmed, a voice mail message waiting indication displays on the
MSG WAIT button as a normal message waiting signal.
The LCD Message Indication feature presents the number of new Voice Messages to users on
their LCD display. The new VM LCD message on the keyset takes priority over Forward, DND,
Messages, and idle displays. Ringing, Recalling, Outgoing Calls, and current call operation
displays override the VM message display for the duration of the call or operation.
Operation
If your Message Waiting button or programmed Voice Mail Group button is flashing, you may
have a voice message waiting.
To enter the voice mail system to check for mail:
1. Dial the Voice Mail Group number [440-447],
-or-
Press the preprogrammed Voice Mail group button or flashing Message Wait button.
2. When prompted, enter the mailbox password.
Message Wait / VM Button Flash Rate
Description
The Message Wait/VM Button flash rate is the rate at which the Message Wait and VM
button(s) flashes when you receive a message/voice mail message. This flash rate can be
programmed to 29 different options identified in the flash rate table. This enables the
programmer to customize the key system configuration to desired flash rates.
VOICEMAIL ID 0000-9999
0100
The fixed message button should not be used as a Voice Mail button. 
						

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Chapter 2 - Features and Operation
Programming Steps
1. Press the MSG WAIT/VM BTN flexible button(FLASH 07, Button #4). The following
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer toTable 2-13 on page 2-137.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Message Wait/VM Button flash rate is set for a Red Steady On (01).
Voice Mailbox Button
Description
A correctly programmed button will receive a message-waiting indication (MWI) from the
voice mail system. This allows any station with multiple voice mail buttons to receive the MWI
for each of the programmed buttons.
Station feature codes 460-467 represent voice mail groups 440-447 respectively, and 468
represents an external voice mail group. The functions of these codes are to provide:

						

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Voice Mail Group Button
Operation
To program a VM GROUP button:
1. Press SPEED twice.
2. Pressthedesiredflexiblebuttontobeprogrammed.
3. Dial a 3-digit VM Group number (440-447 = voice mail groups 1-8)
4. Dial the VMID number.
Initialize Voice Mail Group Parameters
Description
VM Group Parameters may be initialized, setting all data fields to their original default values.
Programming Steps
1. Press the VOICE MAIL GROUPS flexible button (FLASH 80, Button #12). The following
message displays:
Table 2-26: Voice Mail Group Defaults
Program
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 65 VOICE MAIL GROUPS
1-8 Voice Mail Groups(440-447) None
9 Alternate Voice Mail Group None
10 Leave Mail Index Entry 440=0
11 Retrieve Mail Index Entry 440=1
12 Station Assignments None
FLASH 66 1-8 Voice Mail In-Band Signaling Table 0: Pre=P7, Suf=None
Table 1: Pre=P7, Suf=✳
Tables 2-6: None
Ta b l e 7 : Pr e = P 7 , S u f = 2
9 Voice Mail Disconnect Table None
FLASH 67 1 Voice Mail In-Band Digits Enabled
2 Voice Mail Transfer/Forward Enabled
3 Voice Mail Broker Enabled
4 VMID Digits 3
5 Remote VM Number (Networking) None
6 VM Port Disabled
7 VM Port Number 3
INITIALIZE VM GROUP
PRESS HOLD 
						

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Chapter 2 - Features and Operation
2. Press the HOLD button. A confirmation tone sounds.
Print Voice Mail Group Parameters
Description
The Print Voice Mail Group command dumps the entire database as a permanent record
which can serve as a hardcopy of the database. The system baud rate must match that of the
printer or receiving device. When printing the VM Group Parameters, the following data
prints:

						

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Chapter 2 - Features and Operation
Programming Steps
1. Press the VOICE MAIL GROUP flexible button(FLASH 85, Button #13). The following
message displays:
2. ToprintdataforVoiceMailGroupParameters,presstheHOLDbutton.Thefollowing
message displays:
When the system finishes sending the requested information to the printer, a
confirmation tone sounds.
Voice Mail In-Band Features
In-Band Signaling Integration
Description
TheXTSallows programming so that if a station programmed to receive incoming CO line
ringing is forwarded to Voice Mail, they may have incoming callers routed directly into their
station’s voice mail box through the use of In-Band signaling. Alternately, incoming CO lines
can be programmed to ring directly into the Voice Mail system. In this case, callers are
answered by the Voice Mail or Auto Attendant Main greeting.
Incoming CO callers can be call forwarded into Voice Mail automatically, if a Preset Forward
DestinationisprogrammedforthatCOlineandthesameCOlineprogrammedtoringatone
station. CO lines may also be programmed to ring at an Attendant station, call forward into
the Voice Mail system (if programmed to ring at one Attendant station) and presented to the
main greeting (not the Attendant stations mailbox) even when ID digits are enabled.
Entries into the Voice Mail In-Band Features determines the in-band signaling required for
ICID Incoming ID Digits (forwards incoming CO callers directly to a Station’sVoiceMailBox),
and Forward to VM Groups (lets voice mail calls, upon reaching a forwarded to VM station,
forward back into the voice mail system).
PRINT VM GROUP
PRESS HOLD
PRINTING VM GROUP
IN-BAND DIGS
CO CALLFORWARD TO
VM GROUPSVM
BROKER CALLSVM ID
DIGITS
✺1Q✺2W✺3E✺4R
REMOTE VM
NUMBERVM ENABLEVM PORT
✺5T✺6Y✺7U✺8I