Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							Call Forward2-31
Chapter 2 - Features and Operation
Call Forward - External (Off-Net)
Description
Stations are allowed to forward intercom and transferred CO line calls to an off-net location.
The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost.
Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be
forwarded with this feature.
Operation
To activate Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial [
✳] on the dial pad. Dial the speed bin number (9000-9019 or 9020-9999) that
contains the number where calls are to be forwarded. A confirmation tone sounds and
the FWD button LED is flashing.
4. Replace handset or press ON/OFF button.
To remove Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the
FWD LED extinguishes.
 SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation
described above, except there is no FWD button. The user must use the 640 feature code to
activate and 662 to clear.
Conditions
»The user cancels forwarding by going off-hook and pressing the FWD button.
»Forwarding is unconditional and occurs immediately when a station calls an Off-Net
forwarded station.
»The call to a station is not answered until the outgoing CO Line is seized and the digits are
out-pulsed. The calling Station receives ICM ringback until answered. Upon answer the
Station receives whatever CO progress tones apply (Ringback, Busy, Error,
Announcement, etc.).
»If a station is denied Station Call Forwarding, Off-Net forwarding is not allowed.
»Toll Restriction is based on the forwarding station’s COS and the outgoing CO Line COS.
»The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net)
line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable.
»SMDR printout reflects transferred and outgoing calls like a DISA call record.
»Station users may use Station or System Speed Dial as the Speed Dial Bin used for Station
Off-Net Forward.
»Call must be an intercom or transferred CO call. 
						

							2-32Call Forward
Chapter 2 - Features and Operation
Call Forward No Answer Timer
Description
The Call Forward No/Answer Timer is used when a station in the system specifies that no
answer calls be forwarded to another station. The timer determines how long an intercom or
transferred call rings before it is considered a no-answer call.
The call then forwards to the designated station for handling. The Call Forward No/Answer
Timer setting is variable from 000-600 seconds.
Programming Steps
1. Press the CALL FORWARD NO ANSWER TIMER flexible button(FLASH 01, button #6).The
following message displays:
2. Enter a valid number on the dial pad that corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Call Forward No/Answer Timer is set for 15 seconds.
Call Forward Button Flash Rate
Description
The Call Forward Button flash rate is the rate at which the Call Forward button flashes when
any type of forward mode is used. This flash rate can be programmed to 29 different options
identified in the flash rate table. This enables the programmer to customize the key system
configuration to desired flash rates.
Programming Steps
1. Press the CALL FORWARD BTN flexible button(FLASH 07, Button #3). The following
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer toTable 2-13 on page 2-137.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Call Forward Button flash rate is set for a Red Steady On (01).
Initial incoming CO lines follow the Preset Call Forward Timer when encountering a
station in the Forward / No Answer mode.
CALL FWD NO ANS 000-600
015
CALL FORWARD BTN 00-28
RED STEADY ON 
						

							Call Forward - Preset2-33
Chapter 2 - Features and Operation
Call Forward Display
Description
When call forwarding is invoked, the LCD display normally indicates the call forwarding mode
at all times.
This feature is enabled/disabled in administrative programming on a system-wide basis.
Programming Steps
1. Press the CALL FWD DISPLAY STATUS flexible button(FLASH 06, Button #4).The
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Display.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Call Forward Display is enabled.
Call Forward - Preset
Description
The Call Forward Preset feature allows the system database to be configured so that
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded
elsewhere in the system predetermined by programming. This feature is active if the station
ringing is not answered in a specified time, and is particularly useful in overflow applications
in which a Voice Mail or Auto Attendant may be in use.

						

							2-34Call Forward - Preset
Chapter 2 - Features and Operation
Preset Call Forward - Per CO Line-- The Preset Call Forward feature allows each CO line
to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at
multiple stations and forward to a predetermined destination. The destination can be a
station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a
VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group.
Feature applies to initial CO ringing lines only.
If a forward destination is programmed in the CO line field, the CO call forwards to
that destination after the CO Preset Forward timer expires. This forward occurs
regardless of how many or how few stations the line is ringing on. Once the CO line is
answered and transferred, station call forwarding rules are in effect.
Calls still follow all call or busy forwards, however, CO preset forward forwards the call
if the first forward destination has not answered the call. VMID digits per CO line
override station VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the
group. The CO call does not forward when ringing one of these types of groups.
Preset Call Forward - Stations-- Each station user may have Preset Call Forward in the
database to direct incoming, transferred, as well as intercom calls to other destinations in
the system. The system allows for different destinations based on a Busy or a No Answer
condition, as wells as internal versus external (CO) call.
Preset Call Forward - Station
Description
The Preset Call Forward feature provides separate Busy and No Answer destinations for
internal and external calls with a No Answer Timer associated to each station. External calls
ringing that particular station, transferred calls, and internal calls follow this Preset Forward
feature.
Programming Steps
To program internal and external calls with separate Busy and No Answer destinations,
perform the following steps.
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
Valid destination entries are:
9020-9999 = Speed bins
100-195= Station Numbers (MPB1)100-351= Station numbers (MPB2)
440-447 = Voice mail groups
450-457 = Hunt groups
550-565 = ACD groups
STATION ATTRIBUTES
SELECT A STATION RANGE 
						

							Call Forward - Preset2-35
Chapter 2 - Features and Operation
2. Enter the range of station numbers to be programmed. To program only one station,
enter the number twice (100 100).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit.
4. Pressbutton#21.ThedisplayupdatestoreflectcurrentprogrammingforPageC.
XXX-XXX = Station Range
Internal No Answer Destination
1. PressFLASH 50,Page C, Button #1. The following message displays:
2. Enter a valid destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Internal Busy Destination
1. PressFLASH 50,Page C, Button #2. The following message displays:
2. Enter a valid destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
External No Answer Destination
1. PressFLASH 50,Page C, Button #3. The following message displays:
2. Enter a valid destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
If the HOLD button is pressed without entering a station range, ALL stations are
selected.
XXX-XXX PAGE C
ENTER BUTTON NUMBER
INTERNAL NO ANSWER FWD
####
INTERNAL BUSY FWD
####
EXTERNAL NO ANSWER FWD
#### 
						

							2-36Call Forward - Preset
Chapter 2 - Features and Operation
External Busy Destination
1. PressFLASH 50,Page C, Button #4. The following message displays:
2. Enter a valid number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
No Answer Timer
1. PressFLASH 50,Page C, Button #5. The following message displays:
2. Enter a valid number (00-99) and press HOLD (00=disable).
DEFAULT…No Answer Timer is set at 10 seconds.
Conditions
»Station Forwarding overrides the Preset Forward settings.
Preset Call Forward - CO Line
Description
The Preset Call Forward Destination feature enables a CO line to initially ring at multiple
stations and forward to a pre-determined destination. The destination can be a station
(EKT-SLT) or Hunt group. Each CO line has a Preset Forward Timer. Each CO line also has a
VMID field to allow sending of specific VM digits when a CO line forwards to a VM group. Calls
ringing into ACD/UCD Groups or Voice Mail Groups continue to ring the group. The CO line
does not forward when ringing one of these types of groups.
Programming Steps
1. PressFLASHand dial[40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible Button #19 (Page A) is lit.
EXTERNAL BUSY FWD
####
NO ANSWER TIMER 00-99
10
CO LINE ATTRIBUTES
SELECT A CO LINE RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected. 
						

							Call Forward - Preset2-37
Chapter 2 - Features and Operation
4. Press the Page B flexible button (Button #20). The following message displays:
XXX-XXX = CO Line Range
5. Press the PRESET FWD DESTINATION flexible button(FLASH 40, Page B, Button #5).The
following message displays:
6. Enter a valid forward destination on the dial pad.
[9020-9999] = System Speed Bins
[100-351] = Station Extensions
[440-447] = Voice Mail Groups 1-8
[450-457] = Hunt Groups 1-8
[550-557] = UCD Groups 1-8
[550-565] = ACD Groups 1-6
7. A confirmation tone sounds and the LCD display updates.
DEFAULT…No destinations are assigned.
Preset Forward Voice Mail ID
Description
The Preset Forward Voice Mail ID feature allows a programmer to assign which digits are sent
to voice mail when a CO line is programmed to Preset Forward.
Programming Steps
1. Press the PRESET FWD VMID flexible button(FLASH 40, Page B, Button #6).The
following message displays:
2. Enter a valid number on the dial pad that corresponds to 0000-9999 for Voice Mail ID
digits.
3. Press HOLD to complete the entry. A confirmation tone sounds and the display updates.
To delete numbers currently entered:
1. Press [#] button four times.
2. Press the HOLD button to update. (All information is erased.)
DEFAULT…No digits are sent.
XXX - XXX PAGE B
ENTER BUTTON NUMBER
PRESET FORWARD DEST
####
PRESET FORWARD VMID 0000-9999
#### 
						

							2-38Call Forward - Preset
Chapter 2 - Features and Operation
Preset Forward Timer (Incoming Call to a Destination)
Description
The Preset Forward Timer determines the time an outside line rings before being forwarded
to a predetermined destination as programmed in FLASH 50, Page C, Buttons 1-4. If a forward
destination is programmed in the CO line field, the CO calls forward to that destination after
the CO preset forward timer expires. This forward occurs regardless of how many stations the
line is ringing.
The digits entered for the CO line are sent in the station field.This feature applies to initial CO
ringing lines only and works with Preset Forward CO Line assignments. The CO Line Preset
Forward Timer setting is variable from 00-99 seconds. A [00] entry disables the timer and the
feature is disabled.
Programming Steps
1. PressFLASHand dial[40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).
3. Press Button #21 to select Page C. The display updates. The following message displays to
indicate current programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the PRESET FWD TIMER flexible button(FLASH 40, Page C, Button #8).The
following message displays:
5. Enter valid number on dial pad which corresponds to 00–99 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…CO Line Preset Forward Timer is set at 10 seconds.
CO LINE AT TRIBUTES
SELECTACOLINERANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX PAGE C
ENTERBUTTONNUMBER
PRESET FWD TIMER 00-99
10 
						

							Calling Forward Override2-39
Chapter 2 - Features and Operation
Preset Forward Timer (Incoming Call to a Station)
Description
The Preset Forward Timer determines the time an outside line rings before being forwarded
to a predetermined station within the local system. This entry works with Preset Forward
station assignments in Station Programming. More than one station can be forwarded to the
same party.
This timer also governs the time the DISA call rings at a station before returning to intercom
dial tone, if not answered. The Preset Forward Timer setting is variable from 01–99 seconds.
Programming Steps
1. Press the PRESET FORWARD TIMER flexible button(FLASH 01, Button #5). The following
message displays:
2. Enter a valid number on the dial pad that corresponds to 01-99 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Preset Forward Timer is set at 10 seconds.
Conditions
»If no preset forward destination is programmed, the feature is disabled.
Calling Forward Override
Description
The Call Forward Override feature allows a user to reach a busy station that is call forwarded.
This allows the calling station to override the forwarding which allows the user to use Off
Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or
Call Back Request at that station rather than forwarding to another destination.
Operation
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button.
Call Back = [622]
Camp On = [620]
Executive Override = [625]
Message Wait = [623]
OHVO = [628]
Initial incoming CO lines follow the Preset Call Forward Timer when encountering
a station in the Forward/No Answer mode.
PRESET FWD TIMER 00-99
10 
						

							2-40 CallingStationHandsfreeModeOverride
Chapter 2 - Features and Operation
Calling Station Handsfree Mode Override
Description
Enables a calling station to override a called station’s T intercom setting.
Operation
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station).
Calling Station Tone Mode Override
Description
Enables a calling station to override a called station’s H or P intercom settings.
Operation
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station).
Call Park
Call Park - System
Description
An outside line can be placed into one of eight parking locations and can be retrieved by any
station that has a direct line appearance or an available Loop button. Parked calls have their
own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).
An outside line may also be placed into a station park location. The station user then dials a
code followed by their station number to retrieve the call.
Operation
To consult, page, or call an internal party while connected to an outside line:
1. Press TRANS button or press the CALL PARK flexible button. The caller is put on hold.
2. Dial parking location (430 to 437) or press the preprogrammed CALL PARK flexible
button. A confirmation tone sounds.