Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							Networking Tables2-201
Chapter 2 - Features and Operation
To program a phone number into the translation table:
1. Press the PHONE NUMBER flexible button(FLASH 55, Button #2)to enter the desired
phone number into the translation table. Maximum length of a phone number is
14 characters, including spaces and dashes. For example, to enter 1-480-443-6000, press:
[1]+[#]+[1]+[3]+[4]+[#]+[8]+[#]+[0]+[#]+[1]+[3]+[4]+[#]+[4]+[#]+[3]+[#]+[1]+[3]+[6]+[#]
+[0]+[#]+[0]+[#]+[0]+[#] (Refer toFigure 2-3 on page 2-71for a description of keystroke
combinations necessary for digit and other character entries.)
Your entry must be 14 character entries in length. If the desired phone number is less
than 14 characters, use leading spaces as necessary. For example, to enter 443-6000,
press:
[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[4]+[#]+[4]+[#]+[3]+[#]+[1]+[3]+[6]+
[#]+[0]+[#]+[0]+[#]+[0]+[#]
2. Press HOLD to update the database. The BACK SPACE flexible button(FLASH 55,
Button #5)erases current number for error correction.
To program a name into the translation table:
1. Press the NAME flexible button(FLASH 55, Button #3)to enter the desired name into
the translation table. Maximum length is 24 characters. (Refer toFigure 2-3 on page 2-71
for dial pad keys.)
2. Press HOLD to update the database. The BACK SPACE flexible button(FLASH 55,
Button #5)erases the current letter for error correction.
To erase a current phone number/name entry:

						

							2-202Night Service
Chapter 2 - Features and Operation
Night Service
Description
TheXTScan be programmed so it is automatically placed into and out of night mode. A
programmable weekly time schedule lets the system administrator preset the time the
system goes into night mode, and the time night mode is removed on a daily basis, including
weekend operation.
The Attendant Night Service feature [631] provides a means to put the system in night mode
from any keyset or remove the system from night mode from any keyset as long as the
system was put in night mode by the NIGHT SERVICE flexible button [604]. If the system was
placed in night mode by the Attendant using the DND button or if the system was placed in
night mode by the automatic schedule, the NIGHT SERVICE flexible button cannot remove
the system from night mode.
Digital Voice Mail (DVM)--TheDVMDay/NightOperationcanbesetuptofollowthesame
path as the Day/Night/Special Mode for the telephone system.
Operation
To enter Night Service Mode, from an idle station:
Press the preprogrammed NIGHT SERVICE flexible button [604]. The system is now in the
Night Service Mode.
To remove Night Service Mode:
Press the preprogrammed NIGHT SERVICE flexible button [604] again. The system is now
removed from the Night Service Mode.
Automatic / Manual Operation
Description
If the system is operated in the automatic night mode the attendant(s) can override the
automatic mode by pressing the night key on the attendant(s) phone. The schedule does not
go into effect until the attendant(s) press the night key again. When the system is placed into
night mode, CO line ringing follows the night ringing assignments and stations are governed
by their respective night COS.
AUTO /
MANUALMONDAYTUESDAYWEDNESDAY
✺1Q✺2W✺3E✺4R
THURSDAYFRIDAYSATURDAYSUNDAY
✺5T✺6Y✺7U✺8I 
						

							Night Service2-203
Chapter 2 - Features and Operation
The default times for automatic night mode are:

						

							2-204Off-Hook Signaling
Chapter 2 - Features and Operation
Manual Operation
The Attendant(s) can control the use of Night Mode manually by pressing the NIGHT (DND)
button [631]. An LED indicates when the system is in Night Mode operation (flashing =
Special Mode, off = Day Mode).
Night Class of Service (COS)
The system allows each station to be assigned a different COS for night operation. The night
COS goes into effect when the system is put into night mode manually or via the automatic
schedule. Prevents the misuse of phones after hours.
Night Ringing Assignments
Each CO line may be individually programmed for Night Ringing to other stations, to
Hunt/ACD/UCD/Voice Mail groups, or off-net via Speed Dial. When the system is placed into
night mode, manually or automatically, ringing follows the Night Ringing Assignments for
each CO line.
Universal Night Answer (UNA)
Incoming CO lines can be programmed for Universal Night Answer (UNA). Stations that do
not have access to a line during the day can answer that line while the system is in the Night
Mode by dialing a UNA code. Refer to“Universal Night Answer (UNA)”on page 2-204.
Weekly Night Mode Schedule
A programmable weekly night mode schedule provides for 24 hour, 7 day a week automatic
night mode operation. The system can be put into and out of night mode automatically on a
daily basis.
Digital Voice Mail (DVM)--TheDVMDay/NightOperationcanbesetuptofollowthesame
path as the Day/Night/Special Mode for the telephone system.
Conditions
»A station using the night key [604] can put the system into night mode.
»The automatic schedule will override the station night key [604].
»The attendant DND setting [631] overrides both the automatic schedule and the station
night key [604].
Off-Hook Signaling
Description
If a station has been programmed to receive direct outside line ringing and is busy on
another call, the call rings at the station using either a muted ring signal or reminder ring
depending on how the option is programmed (refer to“CO Line - Ringing Options”on
page 2-84). A Reminder Ring Timer provides the reminder ring every time the timer expires, as
long as the incoming CO line remains connected. 
						

							Off-Hook Voice Over2-205
Chapter 2 - Features and Operation
The system defaults this option to muted ringing. CO calls may also be camped-on to a busy
station and receive muted ringing.
Off-Hook Voice Over
Description
Off-Hook Voice Over (OHVO) enables station users, off-hook on a CO or intercom call, to
receive a voice announcement through the handset receiver without completely
interrupting the existing call. Your voice is only heard through the handset of the called
party’s telephone. The Voice Over is muted so it does not override or drown out the existing
conversation. The called party can connect to the two parties and carry on two independent
conversations using the handset. The called party can also respond using the text messaging
feature which sends messages to the calling party’sdisplay.
Another method provides for the receiving station to respond to an OHVO announcement
using the MUTE feature button. This button is pressed to carry on a two-way conversation
with the OHVO initiator while still listening to the original call.
Programming Steps
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
2. Enter the range of station numbers to be programmed. If only one station is being
programmed, enter that number twice (100 100).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
XXX-XXX = Station Range
The calling station is placed in a one-time DND mode upon initiating the Voice Over.
One-time DND cannot be toggled during the OHVO call. The station receiving the
OHVO call must be off-hook and in the H mode.
STATION ATTRIBUTES
SELECT A STATION RANGE
If HOLD is pressed without entering a station range, ALL stations are selected.
XXX - XXX PAGE A
ENTER BUTTON NUMBER 
						

							2-206Off-Hook Voice Over
Chapter 2 - Features and Operation
4. Press the OHVO flexible button(FLASH50,PageA,Button#9). The following message
displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Off-Hook Voice Over is disabled for all stations.
Operation
To place an Off-hook Voice Over call:
When an OHVO station calls a busy OHVO station and a busy tone is received, the calling
OHVO station must:
Press a preprogrammed OHVO button [628] to initiate an OHVO announcement, and the
following occurs:

						

							Off-Hook Voice Over2-207
Chapter 2 - Features and Operation
The OHVO receiving station may press a preprogrammed Message button to respond to the
voice over announcement without being released from the current call (e.g., by pressing a
flexible button preprogrammed for the message IN MEETING, the calling station receives this
message on the LCD display). Refer to“Personal Messages”on page 2-214and to“Te x t
Messaging (Silent Response)”on page 2-273.
Option 3 --The OHVO receiving station may respond to the calling OHVO station by using
the Camp On feature. The OHVO receiving station presses the flashing HOLD button to
consult with the calling station. The existing call (CO line) goes on Exclusive Hold
automatically. This method then follows Camp On procedures and operation.
℡ ELECTRONIC TELEPHONE
Not applicable
 SINGLE LINE TELEPHONE
Not applicable
Conditions
»The station must be in H or P mode to enable this feature.
»The station receiving the OHVO call MUST be off-hook and in H mode.
»ThereceivingstationmusthaveOHVOenabled.
»When the receiving station responds via Camp On, all conditions and options available to
Camp On apply. (Refer to“Camp On”on page 2-49for more information).
»OHVO may be used to notify the receiving station of a transferred call (CO Line or
Intercom) by announcing the call, then releasing to complete the transfer. When this
occurs, the receiving station need not respond to the OHVO.
»When a call is transferred via OHVO, the receiving station receives muted ringing after the
transfer is complete.
»Any messages including Canned, Custom, or Silent Response text messaging may be
used to respond to an OHVO call. The message appears on the calling station and
receiving station LCD displays.
»If the calling station is a non-LCD telephone, the receiving station receives an error tone
when responding via text messaging.
»The called station may press a flexible button programmed as a Text Message button,
[633+#]. Press this flexible button and dial the 2-digit message number (31-51) to
respond to the calling station. DTMF digits are not heard by either party.
»When silent messaging is used to respond to an OHVO call, the existing call on the
receiving station is not disconnected while the messages are being sent to the calling
station.
»The calling station of an OHVO call must remain off-hook to receive silent messages. The
calling stations voice transmit remains connected to the receiving station and may
respond verbally to the text messages. The OHVO call ends when calling station goes
on-hook. 
						

							2-208Outside Calls
Chapter 2 - Features and Operation
»If the receiving station is on-hook in speakerphone mode and a calling station initiates
OHVO, the receiving station receives a Camp On warning tone and normal Camp On
procedures are followed.
»The receiving station may send a message, and then press MUTE to talk to the calling
station. Each time a message is sent, the splash tone sounds and both displays are
updated.
»LEDs follow Camp On LED lamp sequences.
»OHVOdoesnotfunctionifreceivingstationisinGroupListeningMode.
Outside Calls
Operation
To answer an outside call:
1. Lift handset or press ON/OFF button.
2. Press slow flashing OUTSIDE LINE button or LOOP button. (If your phone is programmed
with Preferred Line Answer, you may answer an outside line by lifting the handset or
pressing the ON/OFF button.)
To make an outside call:
1. Press OUTSIDE LINE or POOL button. ON/OFF button LED lights and dial tone sounds.
2. Dial the desired party.
3. When called party answers, lift handset to converse or use speakerphone.
(A station user can also dial an individual trunk group access code to access an outside
line.)
-or-
1. Dial CO line group code or LCR access code (9, 801-823, 88+LLL) (LLL= CO Line Number).
2. Dial desired telephone number.
3. When called party answers, lift handset or use speakerphone to converse.
To place an outside call on hold:
If your system is programmed for Exclusive Hold Preference:
Press HOLD button once for Exclusive Hold, twice for System Hold.
If your system is programmed for System Hold Preference:
Press HOLD button once for System Hold, twice for Exclusive Hold.
Paging
Description
Stations can individually be allowed or denied the ability to make pages. This applies to all
internal and external zone paging. A station denied access to paging may still answer a
Meet-Me Page announcement. (Station COS 6 does not deny a station the ability to make a
page.) 
						

							Paging2-209
Chapter 2 - Features and Operation
There are three External Paging Zones available. External paging requires a three-digit dialing
code and an externally provided amplifier and paging system. Each zone can have a relay
contact associated to it.
There are eight internal paging zones available. A station can be in any or all zones or in no
zone at all. Stations not assigned to a page group can still make page announcements, if
allowed in station programming. Stations can be assigned to a page group in order to receive
pages but not allowed to make page announcements.
Operation
If you were given the ability to make page announcements:
1. Lift handset or press ON/OFF button.
2. Press preprogrammed PAGE button,
-or-
Dial the paging code.
[700] = All Call - Internal and External
[701- 708] = Internal Zone 1-8
[709] = Internal All Calls
[760] = External All Calls (All Ext Zones)
[761-762] = External Zone 1-2
[763] = External Zone 3 (MPB2 only)
3. Stations receiving a Page Announcement can press the Volume Bar to change the paging
volume. The following message displays:
 SINGLE LINE TELEPHONE
If you were given the ability to make page announcements:
1. Lift the handset or press the Speaker button.
2. Dial the paging code.
[700] = All Call - Internal and External
[701- 708] = Internal Zone 1-8
[709] = Internal All Calls
[760] = External All Calls (All Ext Zones)
[761-762] = External Zone 1-2
[763] = External Zone 3 (MPB2 only)
SPEAKER PAGE [#########]
MMM DD YY HH:MM am
Stations off-hook or in DND do not hear internal page announcements.
When making a zone page or All Call page and the zone is busy, the page initiator
receives ring back tone until the zone becomes available. You then hear a warning
tone and can make the page announcement.
External paging requires optional hardware. 
						

							2-210Paging
Chapter 2 - Features and Operation
3. Speak in normal tone of voice to deliver message.
4. Replace handset to terminate the page announcement.
Paging Access
Programming Steps
1. PressFLASHand dial[50]. Flexible button #24 (New Range) is lit and the following
message displays:
2. Enter the range of station numbers to be programmed. If only one station is being
programmed, enter that number twice (100 100).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
XXX-XXX = Station Range
4. Press the PAGE ACCESS flexible button(FLASH 50, Page A, Button #1). The following
message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Paging is enabled at all stations.
STATION ATTRIBUTES
SELECT A STATION RANGE
If HOLD is pressed without entering a station range, ALL stations are selected.
XXX - XXX PAGE A
ENTER BUTTON NUMBER
PA G E A C C E S S 0-1
ENABLED