Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							Attendant Directory List Programming 3-11
Chapter 3 - Attendant Features and Operation
Operation
To view the directory list:
1. Dial the Directory List dial code [680] on the dial pad,
-or-
Press the flexible button programmed as a directory dialing button.
2. Press a button on the key pad, once, twice or three times, that represents the letter of the
alphabet to begin viewing the list of names (e.g., when 2 is first pressed, it produces
names starting with A. When 2 is pressed a second time, names that start with B display.
Pressing 2 a third time displays names that start with C). The alphabet is represented on
the key pad as shown below.
Names beginning with the letter chosen display on the LCD display.
3. Dial [
✳] to scroll up (next entry) through the list,
-or-
Dial [#] to scroll down (previous entry) through the list,
-or-
Press another key to view the list for a different letter of the alphabet.
4. When the desired name displays on the LCD, press the SPEED button to automatically dial
the destination station or outside phone number (via speed dial).
To transfer a call using directory dialing while on a call:
1. Press the TRANS button.
2. Dial the Directory Dial Code [680] on the dial pad,
-or-
Press the flexible button programmed for directory dialing.
3. Press the digit associated with the person’s name and when it displays, press SPEED to
automatically dial the destination station.
If there are no names in the Directory List beginning with the desired letter, a name
with the next higher letter displays on the LCD display.
1
A-2
B-2
C-2D-3
E-3
F-3
G-4
H-4
I-4J-5
K-5
L-5M-6
N-6
O-6
P-7
R-7
S-7T-8
U-8
V-8
*
OPER#
0
Q-7W-9
X-9
Y-9
Z-9 
						

							3-12 Attendant Disable Outgoing CO Line
Chapter 3 - Attendant Features and Operation
4. Hang up to complete the transfer.
Conditions
»If the desired party is an intercom station, that station is signaled according to their
intercom selector/H-T-P switch (SLT stations tone ring).
»If the desired party is associated to a speed dial bin, the system selects a CO line and dials
the number programmed into the speed dial bin. Call progress tones are then heard.
»If station is in Directory Dialing mode and a CO or intercom call rings in, the station must
exit Directory Dialing mode to answer the call.
Attendant Disable Outgoing CO Line
Description
The first Attendant can disable CO lines to prevent outgoing access to those lines. This is
useful for removing a faulty line from service or for reserving CO lines for important use. All
stations that normally make calls on the lines are affected, but incoming calls are unaffected.
A CO line may be disabled while it is being used. When the trunk becomes idle, further
outgoing access is prevented.
Operation
To disable CO Lines:
1. Lift handset or press ON/OFF button.
2. Dial [602] on the dial pad. A confirmation tone sounds.
3. Press the line button(s) of the CO Line(s) to disable. A confirmation tone sounds and the
CO Line button(s) LED flashes.
To reactivate the CO Line(s):
Repeat Steps 1-3 to disable this feature.
Attendant Override
Description
Attendant stations may override a busy station or ring a station in DND. While busy, pressing
the override key provides override tone and a five second delay before voice cut-through to
the called party occurs, automatically placing any outside line call on Hold. The Attendant
Override function must be programmed onto a flexible button and can be enabled or
disabled.
Calls may be transferred to internal stations only. An attempt to transfer a call
off-net (via a speed dial bin) results in the call recalling upon going on-hook. 
						

							Attendant Setting Time and Date 3-13
Chapter 3 - Attendant Features and Operation
Programming Steps
1. Press the ATTN OVERRIDE flexible button(FLASH 05, Button #1).
2. Enter a valid number (0 or 1) that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT…Attendant Override is disabled.
Operation
To call a station busy on a CO call:
Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are
presented to the called party.
After five (5) seconds, the station’s CO line is automatically placed on hold and the
Attendant is cut-through.
To call a station in Do Not Disturb mode:
Press the preprogrammed ATTN OVERRIDE button. The station is signaled with a
Camp On tone.
Attendant Setting Time and Date
Description
The System Time/Date must be set by the first programmed Attendant via admin
programming or by using feature code 692.
Programming Steps
To set the time and date that appears on display telephones:
1. PressFLASHand dial[11]. The following message displays:
MM M = Month
DD = Day
YY = Year
HH= Hour
MM = Minute ATTENDANT OVERRIDE 1-0
DISABLED
Attendant Override functions ONLY when the Attendant station is assigned a
flexible button designated as Attendant Override.
DATE AND TIME
MMM DD YY HH:MM am 
						

							3-14 Attendant Station Assignment
Chapter 3 - Attendant Features and Operation
2. Choose display format by pressing the appropriate button in the flexible button field. The
time can be displayed in the standard 12-hour format or the 24-hour format.
3. Dial the time and date in the order shown below (2 digits for each entry, for a total of
10 digits):
Ye a r
Month
Day
Hour
Minute
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
When entering the time and date, use the following data:
LEDOff=12HourDisplay
LED On = 24 Hour Display
DEFAULT…Time is set for 12-hour display format.
Operation
1. Dial [692] on the dial pad. A confirmation tone sounds.
2. Enter date and time as follows: YYMMDDHHMM
When the correct number of digits are entered, a confirmation tone sounds.
3. Press the ON/OFF button to OFF to update the display.
Attendant Station Assignment
Description
Any three Digital Telephones in the system can be assigned as Attendant stations. These
stations receive recalls and can place the system into Night Service. The Attendant stations
must be either Enhanced or Executive stations.
To programa pm time after selecting the 12-hour format, use 24-hour
numbering, e.g., To program a time of 5:00 pm, enter 17:00.
12/24
HOUR
✺1Q✺2W✺3E✺4R
YY = Year (00-99) HH = Hour (00-23)
MM = Month (01-12) MM = Minute (00-59)
DD = Day (01-31) 
						

							Attendant Unavailable3-15
Chapter 3 - Attendant Features and Operation
Programming Steps
1. PressFLASHand dial[10]. The following message displays:
2. Enter a valid station number on the dial pad. Entering [#] three times removes that
attendant assignment.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Station 100 is assigned as the first attendant.
Attendant Unavailable
Description
The Attendant Unavailable feature lets Attendant stations have a button that places their
station in an Unavailable Mode. When the station is in the Unavailable Mode, the next
Attendant station receives dial“0”calls and recalls. This feature is based on having the three
programmed Attendant stations.
Operation
1. When the (first programmed) Attendant presses the preprogrammed UNAVAILABLE
flexible button,
-or-
Dials the Attendant Unavailable code [607] on the dial pad, the following results occur:

						

							3-16 Attendant Voice Mail Alarm Clear
Chapter 3 - Attendant Features and Operation
»If all Attendants in the system are unavailable, no Attendants are available for
internal/external callers.
»Recalls are directed to all programmed available Attendants.
»If only one Attendant is programmed in the system, and that Attendant is unavailable,
users dialing zero hear an error tone.
Attendant Voice Mail Alarm Clear
Description
The Attendant display shows an alarm condition when the system detects that the digital
voice mail is out of service.
Operation
The attendant can dial feature code [656] to clear any alarm from the display. It will not clear
the condition, just clear the display.
DSS/BLF Console with Map
Description
An optional Direct Station Selector (DSS) console is available which may be associated with
an Attendant station to provide additional buttons for DSS/Busy Lamp Field (BLF) features.
Busy Lamp Field Indicators
Description
Each station key on the DSS console has a corresponding indicator that shows whether the
station is idle or busy. The indicator is lit when the station is busy and unlit if the station is
idle. A station in DND mode is shown by a flashing indicator.
Direct Station Calling
Description
Enables the Attendant to make an intercom voice call to any digital telephone in the system.
You can automatically put an outside caller on hold and simultaneously make an intercom
call to an internal station; you can also transfer an intercom or outside call that is on hold to
another station.
Mapping Options
Description
The DSS/BLF Console unit can access Stations, Direct Appearing CO Lines, or features that
may be assigned to any of the flexible buttons (refer to“Flexible Button Assignment”on
page 2-137). A DSS/BLF unit may be assigned to one of the different MAP configurations
available. 
						

							DSS/BLF Console with Map3-17
Chapter 3 - Attendant Features and Operation
Any one of the five MAP configurations may be assigned to the DSS/BLF and any number of
maps may be assigned to one station. However, MAPs that have buttons assigned as CO lines
cannot be changed, buttons assigned as Stations can be changed by the user.
There are five pre-defined MAPs for the DSS/BLF console with default button programming.
Refer toFigure 3-2 on page 3-17throughFigure 3-6 on page 3-21.
MAP #1 --By default has the first 12 CO Lines and the first 36 Stations, 100-135. This provides
a default layout of a 12 X 36 configuration.
Figure 3-2: DSS Console Map #1 
						

							3-18DSS/BLF Console with Map
Chapter 3 - Attendant Features and Operation
MAP #2 --By default has the first 48 Stations, 100-147, appear in sequential order. All buttons
on Map #2 are flexible and can be changed by the station user. This map can be duplicated
on another DSS/DLS Console and assigned to the same station.
Figure 3-3: DSS Console Map #2 
						

							DSS/BLF Console with Map3-19
Chapter 3 - Attendant Features and Operation
Map #3 --By default is to be used with Map #2 in that it has the remaining stations, 148-195,
to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be
changed by the user. This map can be duplicated on another DSS/DLS Console and assigned
to the same station.
Figure 3-4: DSS Console Map #3 
						

							3-20DSS/BLF Console with Map
Chapter 3 - Attendant Features and Operation
MAP #4 --By default, CO Lines 1-48 appear in sequential order.
Figure 3-5: DSS Console Map #4