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Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide
Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide
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3 Attendant Features and Operation The Attendant and Attendant(s) with DSS/DLS features of theXTSSystem are listed and described in alphabetical order. Attendant features are in addition to digital station features. The instructions in this chapter are based on the use of a digital display telephone.
Introduction3-3 Chapter 3 - Attendant Features and Operation Introduction The instructions in this chapter are based on the use of a digital display telephone. TheXTSSystem provides the following keys, indicators and features: Handset and Speakerare located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset. The station may be operated with the handset on-hook. When this occurs, audio is transmitted to the station user through the station’sspeaker. Flexible Buttonsaccess idle outside lines, provide DSS/BLF for internal stations, access speed dial numbers and activate features. These buttons can be programmed by the individual station user. The default flexible feature buttons are described as follows:
3-4Attendant Features - Index Chapter 3 - Attendant Features and Operation
911 Attendant Alert3-5 Chapter 3 - Attendant Features and Operation 911 Attendant Alert Description The 911 Attendant Alert feature allows Attendants with a 911 flexible button to be alerted of internal stations placing 911 calls. The Attendant can store the sixteen most recent 911 calls. Calling information includes the time/date of the call as well as the station number that placed the call. When the 911 system feature is enabled (FLASH 06), this identifies which CO lines are to be used for placing 911 calls. The Attendant is alerted via the display and flexible button as to the time, date, and station number(s) that placed the 911 call. Programming Steps Refer to“911 Attendant Alert”on page 2-4. Operation When enabled, and a flexible button has been programmed (programming code = 608), the 911 Alert feature effects a flashing flexible button and audible tone to notify the Attendant of a 911 call in progress. When a 911 call is being made from a user station, the 911 ALERT flexible button rapidly flashes on the Attendant station, and an audible tone emits from the Attendant’sspeaker. The display shows: To turn off the alert: Press the 911 ALERT flexible button.
3-6 Attendant CO Line External (Off-Net) Forward Chapter 3 - Attendant Features and Operation Attendant CO Line External (Off-Net) Forward Description The Attendant CO Line External (Off-Net) Forward feature lets the first Attendant station forward incoming CO calls to an off-net location. The Attendant must have a direct appearance of the CO line to be forwarded. Forwarding can be established on a per CO line group basis or on an all CO line groups basis. In a speed dial bin, store the number of the off-net location where calls are to forward. Follow instructions provided for storing station or system speed dial numbers. Operation To activate off-net forwarding: 1. Dial [603] on the dial pad, -or- Press preprogrammed CO OFF-NET FORWARD button. 2. Dial the CO group access code of the group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups 3. Dial the speed bin number that contains the number where calls are to forward. A confirmation tone sounds. To cancel off-net forwarding: 1. Dial [603] on the dial pad, -or- Press preprogrammed CO OFF-NET FORWARD button. 2. Dial the CO group access code. 3. Dial [#] on the dial pad. A confirmation tone sounds. Conditions »When CO lines are off-net forwarded, these lines display unique flash rates at the Attendant station. Attendant Custom Message Description The Attendant Custom Message feature allows the first programmed Attendant (system administrator) to enter up to ten custom messages for system-wide use by station users. Up to 24 characters may be entered as the custom message (this represent 48 digits entered). A station user may store any of the available messages under a flexible button assigned as a Message Access button. These messages may be specified and customized by the customer on a system-wide basis. Message status is stored in a battery-protected area of memory for retention in the event of a power failure or system reset (soft or hard).
Attendant Custom Message3-7 Chapter 3 - Attendant Features and Operation Operation Program the ten custom messages at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. 3. Enter the custom message using the dial pad keys to enter the letters as shown in Figure 2-14 on page 2-198 .
3-8Attendant Day/Night/Special Chapter 3 - Attendant Features and Operation Attendant Day/Night/Special Description The system’sAutomaticNightModeFeaturecanbeoverriddenbytheAttendantstation.The Attendant station user can press their DND button to place the system into Night Mode. Any designated Attendant can place the system into Night Service. Operation 1. Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate the Night mode (LED is lit solid). 2. Press the DND button again to activate the Special mode (LED flashes @ 240 ipm).
Attendant Directory List Programming 3-9 Chapter 3 - Attendant Features and Operation The first entry (000) in the Directory List is shown on the display. AAA = Directory List entry number (000-199) XXXX = Either:, A 3- or 4-digit station number (100-8999) -or- A 3-digit local number/name translation table number (600-799 minus assigned station numbers that would overlap) -or- A 4-digit remote device number (1000-8999 minus assigned station numbers that would overlap) -or- A 4-digit station speed bin number (9020-9999) nnn = Programmed Name (blank if none) The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers. 1. Enter desired 3-digit Directory List number (000-199), or dial [ ✳] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If just changing a name associated with an existing station, skip to step 4. 2. Press TRANS. 3. Enter the 3- or 4-digit station intercom number. 4. Press MUTE. 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updatesasthenameisentered. Figure 3-1: Directory List Keypad Map 6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or changed name. DIR LST AAA BIN/ICM: XXXX nnnnnnnnnnnnnnnnnnnnnnn Other Codes 1 = 1# 8 = 8#“=01 *=*# 2 = 2# 9 = 9# , = 02 ( = #1 3=3# 0=0# ?=03 )=#2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = *1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7=7#‘=14 &=*4 .=24
3-10 Attendant Directory List Programming Chapter 3 - Attendant Features and Operation 7. Press HOLD, then use [✳] or [#] to scroll to next entry. -or- Hang up to end programming. To clear an entry: 1. Select desired entry. 2. Press TRANS. 3. Press FLASH. 4. Press SPEED. Confirmation tone sounds and entry is erased. The following procedure is used to associate names to the Local Number/Name Translation Table number only. 1. Enter desired three-digit Directory List number (000-199), or dial [ ✳]toscrollup(next entry) or [#] to scroll down (previous entry) through the list. If just changing a name associated with an existing Table entry, skip to step 4. 2. Press TRANS. 3. Dial three-digit Local Number/Name Translation Table number (600-799) that represents the desired telephone number. 4. Press MUTE. 5. Use keys on the dial pad to enter the name (up to 24 characters may be entered). The display updates as the name is entered (refer toFigure 3-1 on page 3-9). 6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or changed name. 7. Press HOLD, then use [ ✳] or [#] to scroll to next entry. -or- Hang up to end programming. The following procedure is used to associate names to a system speed dial bin only. 1. Enter desired 3-digit Directory List number (000-199), or dial [ ✳] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. If just changing a name associated with an existing System Speed Dial Bin entry, skip to step 4. 2. Press TRANS. 3. Dial system speed dial bin location (9020–9999). 4. Press MUTE. 5. Use keys on the dial pad to enter the name (up to 24 characters may be entered). The display will update as the name is entered (refer toFigure 3-1 on page 3-9). 6. Press SPEED when finished. Confirmation tone sounds and the display updates. 7. Press HOLD, then use [ ✳] or [#] to scroll to next entry. -or- Hang up to end programming. If an error is made during keystroke entry, press FLASH to clear the current name.