Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							DSS/BLF Console with Map3-21
Chapter 3 - Attendant Features and Operation
Map #5 --By default, CO Lines 49-96 appear in sequential order. Provides the receiving
station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line
mapping. CO Line ringing on Maps 1, 4 and 5 is determined by CO Line Ringing Assignments.
Figure 3-6: DSS Console Map #5
Transfer Search
Description
Allows the Attendant to make a series of intercom calls without hanging up the handset.
Operation
An intercom connection is switched to another station whenever a DSS key is pressed.
Pressing the next DSS key terminates the previous intercom call. 
						

							3-22Display Timer
Chapter 3 - Attendant Features and Operation
Station ID for DSS / BLF Console With Map
Description
Each system port must be programmed to identify the type of station that operate on that
port. Each station type must be identified.
Programming Steps
1. Press the STATION ID flexible button(FLASH 50, Page B, Button #1).
2. Dial[1-5]on the dial pad to identify the DSS map number. Refer to“Mapping Options”on
page 3-16.
3. Enter a valid station number to which the DSS/BLF Console is associated.
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
X=1-5
XXX = Station Number
Display Timer
Description
The Attendant Display Timer changes the way in which multiple calls ringing at the
Attendant station are displayed. If two calls are ringing at an Attendant station, when the
station goes off hook, the first call is answered. The LCD display then updates to show the
second call that is ringing, which sometimes does not allow the station to view the current
call’s LCD information. The display timer keeps the current call’s information on the LCD for a
programmable time period before showing any other calls ringing in at the time.
The Attendant Display Timer setting is variable from 00-99 seconds.
Programming Steps
1. Press the ATTENDANT DISPLAY TIMER flexible button(FLASH 02, Button #2).The
following message displays:
2. Enter a valid number on the dial pad that corresponds to 00-99 seconds.
When identifying a station as a DSS / DLS console, you must also enter the station
number of the key telephone to which the DSS / DLS console is associated. To
associate a DSS console with Station 100, the entry would be 1100 [HOLD].
STATION ID 0-8
KEYSET -SP24BTN
STATION ID 0-8
DSS MAP X A5SSOC XXX
ATTENDANT DISPLAY 00-99
01 
						

							ICLID Call Management Tables 3-23
Chapter 3 - Attendant Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Attendant Display Timer is set for 1 second.
ICLID Call Management Tables
Description
Two ICLID Call Management Tables are maintained in the system. These tables consist of an
Answered Call Management Table and an Unanswered Call Management Table. Each have a
100 entry capacity.
Answered Call Management Table
Description
The Answered ICLID Table feature adds a table that captures the ICLID calls that were
answered. The table can store up to 100 entries of the most recently answered ICLID calls. A
station may dial a unique access code to view the entries, scroll through the entries, and dial
a desired entry back. The table displays the number as well as the station that answered the
call.
Operation
This table may be accessed from any user station display phone so the answered calls may be
reviewed and handled by the end user. Any Attendant station(s) can delete a table entry, one
entry at a time. Upon entering the review process, the functions available to a phone are:
Conditions
»Telco must activate Caller ID service.
»Auto Attendant calls are considered answered.
Table 0-1: ICLID Answered Call Management
Function Button
Go to beginning of table Dial Code 659
Review next item in table entry MUTE
Step to next table entry HOLD
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Step to previous table entry TRANSFER
Call Back SPEED 
						

							3-24Recall
Chapter 3 - Attendant Features and Operation
Unanswered Call Management Table
Description
An Unanswered Call Management Table with 100 entry capacity is maintained in the system.
The calling number/name information pertaining to any unanswered call is placed in this
table at the time the system determines the call was abandoned.
This table may be accessed from any display telephone to review unanswered calls. Only an
Attendant station(s) can delete an entry from this table.
Operation
This table may be accessed from any station display phone so that the unanswered calls may
be reviewed and handled by the end user. Upon entering the review process, the functions
availabletoaphoneare:
Conditions
»Telco must activate Caller ID service.
»Auto Attendant calls are considered answered.
Recall
Description
A held CO call left unattended by a station recalls the Attendant(s) after a programmable
time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display
that identifies the originating station of the unanswered call.
Operation
To answer a recall, press OUTSIDE LINE button that is flashing at a very fast rate.
Conditions
»Recall does not apply to intercom calls placed on hold.
Table 0-2: ICLID Unanswered Call Management
Function Button
1. Go to beginning of table Dial Code 635
2. Review next item in table entry MUTE
3. Step to next table entry HOLD
4. Delete table entry (Attendant only) FLASH
5. Exit table review function ON/OFF
6. Step to previous table entry TRANSFER
7. Call Back SPEED 
						

							Release Button3-25
Chapter 3 - Attendant Features and Operation
Attendant Recall Timer
Description
The Attendant Recall Timer determines the time a recalling call rings at the attendant
station(s) before the system releases the line. When a CO Line recalls to the Attendant station
and is still unanswered, the system releases the line at the expiration of this timer and
automatically places the line to an idle condition.
The Attendant Recall Timer setting is variable from 00–60 minutes. An entry of 00 causes the
Attendant(s) station to ring until answered.
Programming Steps
1. Press the ATTENDANT RECALL TIMER flexible button(FLASH 01, Button #3).The
following message displays:
2. Enter a valid number on the dial pad that corresponds to 00-60 minutes.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Attendant Recall Timer is set for 1 minute.
Release Button
Description
The Release Button feature lets the station user disconnect calls while off-hook (on handset,
not speakerphone), speeding up call handling time.
While off-hook (on handset, not speakerphone) on an intercom call, transfer sequence, page
announcement, or CO call:
Press the preprogrammed RELEASE button [641] to terminate intercom call, transfer
sequence, page announcement or CO call.
ATND RECALL TIMER 00-60
01 
						

							3-26Speed Dial - System Storing
Chapter 3 - Attendant Features and Operation
Speed Dial - System Storing
System Speed numbers must be entered by the first programmed Attendant. If no Attendant
is specified, enter at Station 100.
1. Press SPEED once, then press desired outside line key; or select an outside line
automatically by pressing the SPEED button twice.
2. Dial the System Speed bin location (9020-9999).
3. Dial telephone number.
4. Press the SPEED button.
5. Hang up.

						

							4
Call Distribution - ACD/UCD
This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call
Distribution (UCD). 
						

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							Automatic Call Distribution4-3
Chapter 4 - Call Distribution - ACD/UCD
Automatic Call Distribution
Description
The Automatic Call Distribution (ACD) feature is available with optional software. When
purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions
identified in the following sections.
Sixteen (16) Automatic Call Distribution (ACD) groups can be programmed, each containing
up to 252 station numbers.
Each group is assigned a pilot number. When this number is dialed, the first available agent in
that group is rung. Calls are routed to the station that has been on-hook for the longest time
period.
ACD Help
Description
The ACD Agent HELP feature provides a means for an ACD Agent to signal their assigned
supervisor for assistance.
Operation
While on a call in progress, the Agent presses their preprogrammed HELP flexible
button and the following occurs:

						

							4-4Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Conditions
»Up to five (5) messages can be left at any supervisor station.
»The supervisor can cancel a Help request signal by pressing their flashing HELP button. A
call is placed to the agent requesting Help. If the agent is on a call, the supervisor can
press the BARGE-IN button to monitor the call or give assistance.
»A flexible button must be programmed for this feature.
»Only Digital Telephones can activate this feature.
ACD/UCD Calls In Queue Status Display
Description
This feature allows an ACD station (12/24 button executive only) to monitor the calls in queue
information for a particular group. The button LED indicates that there are calls in queue.
The agent automatically receives an enhanced Calls in Queue display on the LCD whenever
there is a call in queue. The display shows the following:
5XX = ACD Group (550-565)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: HH:MM:SS = Oldest call in hours, minutes and seconds
Refer to“UCDCallsInQueueDisplay”on page 4-46for UCD-specific information.
Related Information
Operation
In-service ACD agents and the assigned overflow station automatically see the quantity of
calls in queue on the LCD of their station for the ACD group of which they are a member. If
every member of the ACD group is busy and calls are in queue, the Supervisor/Agent Queue
Status display is seen at all ACD members of that group.
5XX: CIQ: XX AGENT(S): XX
OC: HH:MM:SS
Quick Reference
➡Flash 60 Button #5 Calls in Queue Threshold (Refer to“Calls in Queue
Threshold”on page 4-13.)
This feature cannot be used with a call in progress. The station is considered busy for
incoming calls during this operation. Each time this feature is used, wrap-up is started.
If an ACD member is taken out of the group (e.g., DND, All Call Forward, Unavailable,
etc.) they do not receive calls in queue information.