Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							Contentsvii
Night Class of Service (COS) .......................................................................................................... 2-204
Night Ringing Assignments .......................................................................................................... 2-204
Universal Night Answer (UNA) ..................................................................................................... 2-204
Weekly Night Mode Schedule ...................................................................................................... 2-204
Off-Hook Signaling .................................................................................................................................. 2-204
Off-Hook Voice Over ............................................................................................................................... 2-205
Outside Calls .............................................................................................................................................. 2-208
Paging .......................................................................................................................................................... 2-208
Paging Access .................................................................................................................................... 2-210
Paging - Meet Me .............................................................................................................................. 2-211
Paging Time-Out Timer .................................................................................................................. 2-211
Page Warning Tone .......................................................................................................................... 2-212
Paging Zone(s) ................................................................................................................................... 2-212
Pause Timer ................................................................................................................................................ 2-213
Personal Messages .................................................................................................................................. 2-214
Pre-assigned Messages ................................................................................................................... 2-214
Custom Messages ............................................................................................................................. 2-214
Date and Time Entry Messages .................................................................................................... 2-216
Scrollable Canned Messages ........................................................................................................ 2-217
Personal Messages Flexible Button ............................................................................................ 2-218
Preferred Line Answer ............................................................................................................................ 2-219
Privacy Release .......................................................................................................................................... 2-220
Per CO Line Option ........................................................................................................................... 2-220
Per Station Option ............................................................................................................................ 2-222
Private Line ................................................................................................................................................. 2-223
Recall ............................................................................................................................................................ 2-224
Answering a Recall ........................................................................................................................... 2-224
Transfer Recall Timer ....................................................................................................................... 2-224
Repeat Redial ............................................................................................................................................. 2-225
Relay Programming ................................................................................................................................ 2-226
Remote Administration ......................................................................................................................... 2-227
Program Mode Entry ....................................................................................................................... 2-227
Modem Answer Timer ..................................................................................................................... 2-227
Database Upload/Download ........................................................................................................2-228
Remote System Monitor And Maintenance ................................................................................... 2-228
Maintenance ....................................................................................................................................... 2-228
Monitor ................................................................................................................................................. 2-228
Ring Down/Hot Line/Off-Hook Preference ..................................................................................... 2-229
Save Number Redial (SNR) .................................................................................................................... 2-232
Serial Number (MPB) ............................................................................................................................... 2-232
Single Line Telephone ............................................................................................................................ 2-233
Compatibility ...................................................................................................................................... 2-233
SLT DTMF Receiver Timer .............................................................................................................. 2-233
SLT Hook Flash Timer ...................................................................................................................... 2-233
SLT Hook Flash Bounce Timer ...................................................................................................... 2-234 
						

							viiiContents
Software Identification (MPB) .............................................................................................................. 2-235
Software Version (MPB) ......................................................................................................................... 2-235
Speakerphone ........................................................................................................................................... 2-236
Speakerphone Options ................................................................................................................... 2-236
Speakerphone Operation .............................................................................................................. 2-237
Speed Dial ................................................................................................................................................... 2-238
Station Speed Dial Numbers ........................................................................................................2-238
System Speed Dial Access ............................................................................................................. 2-239
System Speed Bin Access ............................................................................................................... 2-240
Speed Bins/Chaining ....................................................................................................................... 2-241
Initialize System/Station Speed Numbers ............................................................................... 2-241
Print System Speed Numbers ...................................................................................................... 2-242
Station Attributes ..................................................................................................................................... 2-243
Initialize Station Attributes ............................................................................................................ 2-243
Print Station Attributes ................................................................................................................... 2-245
Station Identification .............................................................................................................................. 2-246
Station ID Lock ................................................................................................................................... 2-247
Station Message Detail Recording ..................................................................................................... 2-248
SMDR Enable / Disable .................................................................................................................... 2-250
Long Distance / All Calls ................................................................................................................. 2-251
Character Print Assignment .......................................................................................................... 2-251
Baud Rate Display ............................................................................................................................. 2-251
SMDR Port Assignments ................................................................................................................. 2-252
SMDR Call Qualification Timer .....................................................................................................2-252
Station Relocation ................................................................................................................................... 2-253
System Parameters .................................................................................................................................. 2-254
Initialize System Parameters ......................................................................................................... 2-254
Print System Parameters ................................................................................................................ 2-258
System Reset .............................................................................................................................................. 2-260
T-1 Trunking ............................................................................................................................................... 2-260
T-1 Signaling Type ............................................................................................................................ 2-261
T-1 Ringback Option ........................................................................................................................ 2-262
T-1 Dial Tone Option ....................................................................................................................... 2-263
Wink Timer .......................................................................................................................................... 2-263
T-1 Collect Timer ............................................................................................................................... 2-264
T-1 Incoming Signaling ................................................................................................................... 2-265
T-1 Framing Type .............................................................................................................................. 2-265
T-1/ISDN Alarm Programming ............................................................................................................ 2-266
Enable/Disable (Carrier Loss Alarm) ........................................................................................... 2-267
Blue Alarm ........................................................................................................................................... 2-267
Yellow Alarm ...................................................................................................................................... 2-268
Red Alarm ............................................................................................................................................ 2-269
Bipolar Variations Alarm ................................................................................................................. 2-269
Frame Slip Alarm ............................................................................................................................... 2-270
Data Errors Alarm .............................................................................................................................. 2-270 
						

							Contentsix
Clear Alarm .......................................................................................................................................... 2-271
Minor Alarm ........................................................................................................................................ 2-271
Major Alarm ........................................................................................................................................ 2-272
Time Period ......................................................................................................................................... 2-272
Attendant Display - T-1 Alarms .................................................................................................... 2-273
Text Messaging (Silent Response) ..................................................................................................... 2-273
Toll Restriction .......................................................................................................................................... 2-275
Entering Toll Table ........................................................................................................................... 2-278
Allow Table ......................................................................................................................................... 2-279
Deny Table .......................................................................................................................................... 2-281
Special Table ....................................................................................................................................... 2-282
Display Toll Table Entries ............................................................................................................... 2-283
Initialize Exception Tables ............................................................................................................. 2-284
Print Exception Tables .................................................................................................................... 2-285
Toll Restriction Related Items ....................................................................................................... 2-286
Uniform Call Distribution ...................................................................................................................... 2-287
Universal Day/Night Answer ................................................................................................................ 2-287
Universal Day Answer (UDA) ........................................................................................................2-288
Universal Night Answer (UNA) ..................................................................................................... 2-289
Voice Mail .................................................................................................................................................... 2-290
Alternate Voice Mail Group ........................................................................................................... 2-291
Leave Mail Index Entry .................................................................................................................... 2-292
Retrieve Mail Index Entry ............................................................................................................... 2-292
Station Assignments ........................................................................................................................ 2-293
VMID Station Numbers ................................................................................................................... 2-293
VM Transfer with ID Digits ............................................................................................................. 2-294
VM Tone Mode Calling Option .................................................................................................... 2-295
Voice Mail ID Translation ................................................................................................................ 2-295
Message Waiting Indication ......................................................................................................... 2-296
Message Wait / VM Button Flash Rate ....................................................................................... 2-296
Voice Mailbox Button ...................................................................................................................... 2-297
Voice Mail Group Button ................................................................................................................ 2-298
Initialize Voice Mail Group Parameters ..................................................................................... 2-298
Print Voice Mail Group Parameters ............................................................................................ 2-299
Voice Mail In-Band Features ................................................................................................................. 2-300
In-Band Signaling Integration ...................................................................................................... 2-300
Voice Mail In-Band Digits ............................................................................................................... 2-301
Voice Mail Transfer / Forward ....................................................................................................... 2-301
Voice Mail Broker .............................................................................................................................. 2-302
Voice Mail ID Digit Length ............................................................................................................. 2-302
Remote Voice Mail Programming ............................................................................................... 2-303
Voice Mail Modem Access ............................................................................................................. 2-303
Voice Mail One-Touch Recording ...................................................................................................... 2-304
One-Touch Recording Warning Tone ....................................................................................... 2-305
Voice Mail Outpulsing Table ................................................................................................................ 2-306 
						

							xContents
Voice Mail In-Band Signaling ........................................................................................................ 2-306
Voice Mail Disconnect Table ......................................................................................................... 2-308
Voice Over the Internet Protocol ........................................................................................................ 2-308
Volume Control ......................................................................................................................................... 2-309
3 Attendant Features and Operation
Introduction ............................................................................................................................................... 3-3
Attendant Features - Index ................................................................................................................... 3-4
911 Attendant Alert ................................................................................................................................ 3-5
Attendant CO Line External (Off-Net) Forward ............................................................................. 3-6
Attendant Custom Message ................................................................................................................ 3-6
Attendant Day/Night/Special .............................................................................................................. 3-8
Attendant Directory List Programming ........................................................................................... 3-8
Attendant Disable Outgoing CO Line ............................................................................................... 3-12
Attendant Override ................................................................................................................................. 3-12
Attendant Setting Time and Date ...................................................................................................... 3-13
Attendant Station Assignment ........................................................................................................... 3-14
Attendant Unavailable ........................................................................................................................... 3-15
Attendant Voice Mail Alarm Clear ...................................................................................................... 3-16
DSS/BLF Console with Map .................................................................................................................. 3-16
Busy Lamp Field Indicators ........................................................................................................... 3-16
Direct Station Calling ....................................................................................................................... 3-16
Mapping Options .............................................................................................................................. 3-16
Transfer Search .................................................................................................................................. 3-21
Station ID for DSS / BLF Console With Map ............................................................................. 3-22
Display Timer ............................................................................................................................................. 3-22
ICLID Call Management Tables ........................................................................................................... 3-23
Answered Call Management Table ............................................................................................ 3-23
Unanswered Call Management Table ....................................................................................... 3-24
Recall ............................................................................................................................................................ 3-24
Attendant Recall Timer ................................................................................................................... 3-25
Release Button .......................................................................................................................................... 3-25
Speed Dial - System Storing ................................................................................................................. 3-26
4 Call Distribution - ACD/UCD
Automatic Call Distribution .................................................................................................................. 4-3
ACD Help .............................................................................................................................................. 4-3
ACD/UCD Calls In Queue Status Display .................................................................................. 4-4
ACD/UCD Available/Unavailable ................................................................................................ 4-6
ACD Call Factor .................................................................................................................................. 4-7
ACD Call Qualifier ............................................................................................................................. 4-7
ACD Member Status ........................................................................................................................ 4-8
ACD Overflow Station Assignment ............................................................................................ 4-9
ACD Overflow Available/Unavailable ........................................................................................ 4-9
Agent Login/Logout ........................................................................................................................ 4-10 
						

							Contentsxi
Agent Recall ........................................................................................................................................ 4-11
Alternate ACD Group Assignments ............................................................................................ 4-12
Call Qualifier Tone ............................................................................................................................ 4-12
Calls in Queue Threshold ............................................................................................................... 4-13
Group Name ....................................................................................................................................... 4-13
Guaranteed Message Announcement ...................................................................................... 4-14
Guaranteed Message Timer ..........................................................................................................4-15
Incoming CO Direct Ringing .........................................................................................................4-15
Message Interval Timer ................................................................................................................... 4-15
No-Answer Recall Timer ................................................................................................................. 4-16
No-Answer Retry Timer .................................................................................................................. 4-16
Overflow Station Forwarding .......................................................................................................4-17
Overflow Timer .................................................................................................................................. 4-18
PC/ACD Baud Rate Display ............................................................................................................ 4-19
PC/ACD Interface Trace .................................................................................................................. 4-19
PC/ACD Trace Port Assignment ................................................................................................... 4-20
Primary Agents .................................................................................................................................. 4-20
Primary Recorded Announcement ............................................................................................. 4-21
Recorded Announcements ...........................................................................................................4-21
Recorded Announcement Tables ............................................................................................... 4-22
Ring Timer ........................................................................................................................................... 4-24
Secondary Agents ............................................................................................................................ 4-25
Secondary Recorded Announcement ....................................................................................... 4-25
Supervisor Calls in Queue Status Display ................................................................................. 4-26
Supervisor Login/Logout ............................................................................................................... 4-27
Supervisor Monitor with Barge-In .............................................................................................. 4-28
ACD Supervisor Display .................................................................................................................. 4-29
Supervisor Station Assignment ................................................................................................... 4-30
Transferred Recorded Announcement ..................................................................................... 4-31
Wrap-Up Timer .................................................................................................................................. 4-31
Zap Tone .............................................................................................................................................. 4-32
Initialize ACD Group Parameters ................................................................................................. 4-33
Print ACD Group Parameters ........................................................................................................4-34
Uniform Call Distribution ...................................................................................................................... 4-35
UCD Calls In Queue Status Display ............................................................................................. 4-35
Alternate UCD Group Assignments ........................................................................................... 4-36
Incoming CO Direct Ringing .........................................................................................................4-36
Message Interval Timer ................................................................................................................... 4-36
No-Answer Recall Timer ................................................................................................................. 4-37
No-Answer Retry Timer .................................................................................................................. 4-38
Overflow Station Assignment ......................................................................................................4-38
Overflow Station Forwarding .......................................................................................................4-39
Overflow Timer .................................................................................................................................. 4-40
Primary Agent Assignments .........................................................................................................4-40
Primary Recorded Announcement ............................................................................................. 4-41 
						

							xiiContents
Recorded Announcements ...........................................................................................................4-42
Recorded Announcement Tables ............................................................................................... 4-42
Ring Timer ........................................................................................................................................... 4-44
Secondary Recorded Announcement ....................................................................................... 4-45
UCD Available/Unavailable ........................................................................................................... 4-45
UCD Calls In Queue Display ..........................................................................................................4-46
Wrap-Up Timer .................................................................................................................................. 4-46
Initialize UCD Group Parameters ................................................................................................ 4-47
Print UCD Group Parameters ........................................................................................................4-48
AICLID/CallerID
Introduction ............................................................................................................................................... A-3
Functional Performance ........................................................................................................................ A-4
Caller ID Name/Number ................................................................................................................. A-4
Caller ID Name/Number ........................................................................................................................ A-4
Calling Number / Name Display .................................................................................................. A-5
Incoming Number/Name for SMDR Records .......................................................................... A-6
Caller-Entered ICLID Digits ............................................................................................................ A-6
Local Name Translation .................................................................................................................. A-7
ICLID Programming ................................................................................................................................. A-7
Enable / Disable ................................................................................................................................. A-8
Name in Display ................................................................................................................................ A-8
Baud Rate Display ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-9
Ring Delay Timer ............................................................................................................................... A-10
Initialize ICLID-DID Tables .............................................................................................................. A-11
Print ICLID - DID Tables ................................................................................................................... A-12
ICLID Call Management Tables ........................................................................................................... A-23
Answered Call Management Table ............................................................................................ A-23
Unanswered Call Management Table ....................................................................................... A-24
B Least Cost Routing
Introduction ............................................................................................................................................... B-3
LCR Tables ........................................................................................................................................... B-3
LCR Flowchart .................................................................................................................................... B-4
Operation (When LCR is Enabled) ............................................................................................... B-5
Programming LCR Tables ...................................................................................................................... B-5
3-Digit Area / Office Code Table .................................................................................................. B-6
6-Digit Office Code Table ............................................................................................................... B-7
Exception Code Table ..................................................................................................................... B-7
Route List Table ................................................................................................................................. B-8
Insert / Delete Table ......................................................................................................................... B-10
Daily Start Time Table ..................................................................................................................... B-11
Weekly Schedule Table ................................................................................................................... B-12
LCR Routing for Toll Information ................................................................................................ B-14 
						

							Contentsxiii
LCR Call Progress ............................................................................................................................... B-14
Default LCR Database ...................................................................................................................... B-15
Forced Least Cost Routing (LCR) ................................................................................................. B-15
LCR Class of Service (COS) ............................................................................................................. B-16
Enable / Disable Least Cost Routing .......................................................................................... B-17
Call Cost Display ................................................................................................................................ B-17
Initialize LCR Tables .......................................................................................................................... B-18
Print LCR Tables ................................................................................................................................. B-19
LCR Printout ........................................................................................................................................ B-20
CNetworkingSystems
General Description ................................................................................................................................ C-3
Standards ............................................................................................................................................. C-4
Designing a Network .............................................................................................................................. C-5
Network Termination (NT) ............................................................................................................. C-5
Terminal Equipment (TE) ............................................................................................................... C-5
Connecting to Remote Devices ................................................................................................... C-5
Smart Trunks ....................................................................................................................................... C-5
The Numbering Plan ........................................................................................................................ C-5
Network Installation ................................................................................................................................ C-7
Network Distance ............................................................................................................................. C-7
ISDN and T-1 Clocking .................................................................................................................... C-8
Programming ............................................................................................................................................ C-13
Node/Hub Identification Programming ................................................................................... C-13
Networking Tables Programming .............................................................................................. C-14
Cabinet/Card Programming .........................................................................................................C-19
Ring Assignment Programming .................................................................................................. C-20
Trunk Direction Programming ..................................................................................................... C-21
T-1 / ISDN Signaling Type Programming ................................................................................. C-23
DID/ICLID Ringing Assignments Programming ..................................................................... C-24
ISDN Programming .......................................................................................................................... C-25
Remote Voice Mail Programming ............................................................................................... C-26
Station User Impacts ........................................................................................................................ C-27
Quick Start Procedure ............................................................................................................................ C-28
Programming ..................................................................................................................................... C-28
D Voice Over the Internet Protocol
Product Description ................................................................................................................................ D-3
Benefits ................................................................................................................................................. D-3
Specifications ............................................................................................................................................ D-4
Features ................................................................................................................................................ D-4
Installation .................................................................................................................................................. D-5
Hardware Requirements ................................................................................................................ D-5
Network Requirements ................................................................................................................... D-5
System Requirements ..................................................................................................................... D-5 
						

							xivContents
Technical Data ................................................................................................................................... D-6
Recommended Bandwidths ......................................................................................................... D-6
Voice Encoder Information ........................................................................................................... D-6
IP Phones ............................................................................................................................................. D-7
Quick Start ........................................................................................................................................... D-8
Programming ............................................................................................................................................ D-9
Identifying the VoIP Card (FLASH 24) ........................................................................................ D-9
Entering Network Programming Requirements (FLASH 46) ............................................ D-10
Setting Up the CO Line Groups (FLASH 40) ............................................................................. D-11
Networking Tables (FLASH 16) .................................................................................................... D-12
Operation .................................................................................................................................................... D-14
Network Connection ....................................................................................................................... D-14
Dialing ................................................................................................................................................... D-14
Line Access .......................................................................................................................................... D-14
IP Telephony Standards and Protocols ............................................................................................ D-15
VoIP Glossary ............................................................................................................................................. D-16
E Customer Database Programming
Introduction ............................................................................................................................................... E-3
Program Mode Entry (Key Station) .................................................................................................... E-6
Program Mode Entry (Data Terminal or PC) ................................................................................... E-6
Initialization ............................................................................................................................................... E-6
Database Programming Worksheets ................................................................................................ E-7
Database Upload/Download Routine .............................................................................................. E-7
Upload/Download through Remote Administration .......................................................... E-7
Programming Tables .............................................................................................................................. E-12
F Flash Codes and Numbering Plans
Quick Reference Tables .......................................................................................................................... F-3
Flash Code Index ............................................................................................................................... F-3
Default Numbering Plan ........................................................................................................................ F-16
Part Numbers ............................................................................................................................................. F-20 
						

							Figuresxv
Figures
Digital Key Telephone ....................................................................................................................................... 1-6
Verified Account Codes Printout ................................................................................................................... 2-12
CO Line Attributes Printout ............................................................................................................................. 2-65
Dial Pad Keys ........................................................................................................................................................ 2-71
CO Port Attributes Printout ............................................................................................................................. 2-89
DID Name/Number Codes ............................................................................................................................... 2-103
DID-TIE Parameters Printout ........................................................................................................................... 2-110
Directory List Keypad Map .............................................................................................................................. 2-117
Directory Dialing Keypad Map ....................................................................................................................... 2-118
Directory Dialing Table Printout .................................................................................................................... 2-121
Dial-By-Name Keypad Map ............................................................................................................................. 2-122
Hunt Group Parameters Printout .................................................................................................................. 2-152
ISDN/VoIP Attributes Printout ........................................................................................................................ 2-181
Wiring - Music Source to a CO Line .............................................................................................................. 2-195
Name In Display Keypad Map ........................................................................................................................ 2-198
Other Keypad Codes (Date and Time) ......................................................................................................... 2-216
Hook Switch Activity .......................................................................................................................................... 2-234
System Speed Numbers Printout .................................................................................................................. 2-242
Station Attributes Printout .............................................................................................................................. 2-245
SMDR Printout ...................................................................................................................................................... 2-249
System Parameters Printout ........................................................................................................................... 2-258
Exception Tables Printout ................................................................................................................................ 2-285
Voice Mail Group Parameters Printout ....................................................................................................... 2-299
Directory List Keypad Map .............................................................................................................................. 3-9
DSS Console Map #1 .......................................................................................................................................... 3-17
DSS Console Map #2 .......................................................................................................................................... 3-18
DSS Console Map #3 .......................................................................................................................................... 3-19
DSS Console Map #4 .......................................................................................................................................... 3-20
DSS Console Map #5 .......................................................................................................................................... 3-21
CTI System Configuration ................................................................................................................................ A-3
ICLID Translation Tables Printout .................................................................................................................. A-13
DID Translation Tables Printout ..................................................................................................................... A-15
LCR Flowchart ...................................................................................................................................................... B-4
Daily Start Time and Weekly Schedule Tables ..........................................................................................B-12
Daily and Weekly Start Time Table ............................................................................................................... B-13
Network Configuration Diagram .................................................................................................................. C-4
PRI Connector ....................................................................................................................................................... C-8
Point-to-Point PRIs ............................................................................................................................................. C-9
TELCO PRI Connection to the Hub ............................................................................................................... C-9
No TELCO Connection ....................................................................................................................................... C-10
TELCO PRI Connection To a Node ................................................................................................................. C-10
All Systems have TELCO PRI Connection .................................................................................................... C-11 
						

							xviFigures
All Systems have TELCO T1 Connection ..................................................................................................... C-11
Two PRIs from TELCO to Nodes ..................................................................................................................... C-12
Two T1s in Hub Connected to PRI in Nodes .............................................................................................. C-12
Two-Node Networking Table Example ....................................................................................................... C-16
Five-Node Networking Table Example ....................................................................................................... C-17
Bandwidth Consumption by Vocoder ......................................................................................................... D-7
DiscoveryVoIP Card Connection Diagram ................................................................................................... D-8
Data Terminal Program Codes Cross Reference ...................................................................................... E-4
Programming Button Mapping ..................................................................................................................... E-5
KSU to PC Connection Configuration .......................................................................................................... E-7