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Panasonic Kx-tvs90 Voice Processing System Installation Manual
Panasonic Kx-tvs90 Voice Processing System Installation Manual
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INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual 51 b)If the VPS is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment—For each outside (CO) line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing at the operator’s extension (jack). Delayed Ringing Assignment—To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the VPS. Use System Programs [49] (Day Mode) and [50] (Night Mode). Outside (CO) Line Mode—Set the mode for each outside (CO) line to Normal. Use System Programs [51] and [52] to set this parameter. c)If the VPS is only answering calls not answered by user extensions: Flexible Ringing Assignment—For each outside (CO) line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment—To give users time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the VPS. Use System Programs [49] (Day Mode) and [50] (Night Mode). CO Mode—Set the mode for each outside (CO) line to Normal. Use System Programs [51] and [52] to set this parameter. 3.3.3 KX-TA Series Programming for Inband Integration via the Manager’s Extension Note If your PBX is the KX-TA1232, please refer to the procedure described in 3.3.5 KX- TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband Integration via the Manager’s Extension or 3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool for programming. 1.Enable System Program [102] for each extension connected to the VPS. Jack 07, or jacks 07 and 08 can be assigned for the VPS1 as the Voice Mail port. Jack 15, or jacks 15 and 16 can be assigned for the VPS2. This parameter is used to tell the KX-TA series which extensions are connected to the VPS. Ports with this parameter enabled can receive Follow-on ID and touchtone call status Signaling (busy, answered, disconnect, etc.) if the Voice Mail integration and Touchtone Integration features are also enabled. 2.Enable System Program [103] to turn on Touchtone Integration. On extensions with the Voice Mail port parameter enabled, the KX-TA series can send codes (touchtones) to indicate call states; this increases VPS efficiency. Codes apply to all transferred calls; outside calls only indicate disconnect (provided the KX-TA series is programmed for CPC Detection, and the Central Office sends the CPC signal). Refer to the Table 10 in Section 3.2.4 PBX Interface Parameters.
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 52 Installation Manual 3.Put all extensions connected to the VPS into 1 extension group using System Program [600]. Reserve this extension group for these extensions! Do not mix other extensions into this group. Note Up to two VPS units can be connected to the KX-TA624. When two VPS units are connected to the KX-TA624, 2 different extension groups should be assigned for each VPS in System Program [600]. One extension group is for jack 07, or jacks 07 and 08 of the KX-TA624. The other extension group is for jack 15, or jacks 15 and 16. 4.Enable hunting for the VPS extension groups using System Program [100]. 5.Set the hunting type for the VPS extension groups to circular using System Program [101]. 6.At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA series from sending Executive Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording. 7.Select the appropriate outside (CO) line feature settings depending on how your customer plans to use the VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended outside (CO) line feature settings: a)If the VPS is answering all incoming calls: Outside (CO) Line Mode—Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group. The KX-TA series will allow incoming outside calls to hunt only if the outside (CO) lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. b)If the VPS is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment—For each outside (CO) line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing at the operator’s extension (jack). Delayed Ringing Assignment—To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Use System Programs [411] (Day Mode), [412] (Night Mode) and [413] (Lunch Mode). Outside (CO) Line Mode—Set the mode for each outside (CO) line to Normal. Use System Programs [414] (Day Mode), [415] (Night Mode) and [416] (Lunch Mode) to set this parameter. c)If the VPS is only answering calls not answered by user extensions:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual 53 Flexible Ringing Assignment—For each outside (CO) line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment—To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Use System Programs [411] (Day Mode), [412] (Night Mode) and [413] (Lunch Mode). Outside (CO) Line Mode—Set the mode for each outside (CO) line to Normal. Use System Programs [414] (Day Mode), [415] (Night Mode) and [416] (Lunch Mode) to set this parameter. CAUTION DO NOT create a mailbox in both VPS for the same extension. Each extension can have a maximum of 1 mailbox in either VPS. The extension should assign a Voice Mail extension from the VPS which contains its mailbox as the destination for Call Forwarding and Voice Mail Transfer. DO NOT assign a Voice Mail extension from the other VPS. For example, if jack 06 (extension 106) has its mailbox in the VPS1, assign extension 107 or 108 as the destination, not extension 115 or 116 (see the following diagram). Group B 7 6 8 KX-TA seriesVPS1 Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox for Extension 106 15 16 Port 1 Extension 115 Port 2 Extension 116 VPS2 Group A
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 54 Installation Manual 3.3.4 KX-TD500 Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: Your PBX is a third-party telephone system. You have a KX-TD500, but all the extension cards are analog types. You have a KX-TD500, but the DHLC/DLC cards are ancient versions (therefore, cannot support DPT Integration). 1.Assignment of the extension card to be connected to the VPS a)Go to the 1-1 Slot Assignment screen. b)Assign the slot card type to be installed to DHLC, HLC, SLC, ESLC, or SLC-M SLT interface supports. c)Click Apply to save the slot card type assignment. d)Set Card Status to INS. Screen output:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual 55 2.Assignment of the extension ports to be connected to the VPS a)Go to the 1-3 Extension Port Assignment screen. b)Assign Attribute of the port to be connected to TEL (default). c)Assign DN for the port (click DN Refer to check the available directory numbers). Note: This program allows you to assign an extension number to each Voice Mail port. To reach the Voice Mail system, users dial these extension numbers. d)Assign Extension Group No. for the port. Note: Specify the extension group number (126 or 127 by default) to which VM or AA extension groups have been assigned. Group numbers 1 to 128 are available to the VPS through additional programming. e)Click Apply to save the changed data. f)Set Port Status to INS. Screen output:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 56 Installation Manual 3.Assignment of the extension line to be connected to the VPS a)Go to the 4-2 Extension Line screen. b)Set Data Line Mode to Yes. c)Click Apply to save the changed data. Note: This program prevents the VM port from being interrupted by Call Waiting, Hold Recall, and Executive Busy Override features during a call. Screen output:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual 57 4.Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. The VPS answers all incoming outside calls promptly. Go to [Recommended Settings (1)]. The VPS answers when the operator does not take the call after a specified number of rings. Go to [Recommended Settings (2)]. The VPS answers when an extension user does not take the call after a specified number of rings. Go to [Recommended Settings (3)]. [Recommended Settings (1)] If the VPS is answering all incoming outside calls: a)Assignment of DIL 1:1 line 1)Go to the 4-1 Trunk Line screen. 2)Assign Destination Day/Night/Lunch/Break for each trunk (CO line) to a specific extension number (VPS port). 3)Click Apply to save the changed data. Note: Specify the FDN for the extension group to which VM or AA has been assigned. In order to utilize the Caller ID features, you must Set Caller ID to Enable. Screen output:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 58 Installation Manual [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): a)Assignment of DIL 1:1 line 1)Go to the 4-1 Trunk Line screen. 2)Assign Destination Day/Night/Lunch/Break for each trunk (CO line) to a specific extension number. 3)Click Apply to save the changed data. Note: Specify the FDN for the extension group to which Operator has been assigned. Screen output:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual 59 b)Assignment of IRNA (Intercept Routing No Answer) destination: 1)Go to the 3-1 Trunk Group screen. 2)Assign Intercept Destination Day/Night for the trunk (CO line) group. 3)Click Apply to save the changed data. Note: Specify the FDN for the extension group to which VM or AA has been assigned. Screen output:
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 60 Installation Manual c)Assignment of IRNA (Intercept Routing No Answer) timer: 1)Go to the 2-4 System Timer 1/2 screen. 2)Assign Intercept Time parameter. 3)Click Apply to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting). Screen output: