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Panasonic Kx-tvs90 Voice Processing System Installation Manual
Panasonic Kx-tvs90 Voice Processing System Installation Manual
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INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX Installation Manual 111 4.5.14 Live Call Screening Password Control This feature allows Operator(s) and the Manager of the PBX to cancel the password for LCS at any extension. If a user forgets the preprogrammed password, Operator(s) and the Manager of the PBX can cancel the LCS password. 1.Enter PITS Programming: For KX-TA624 With the phone on-hook, Set the MEMORY switch to PROGRAM. (Display changes to PITS-PGM Mode.) For KX-T series PBX that uses DPT Integration a. With the phone on-hook, Press the PROGRAM button. b. Dial [99]. (Display changes to PITS-PGM Mode.) 2.Dial [#2] (for KX-TA624) or [03] (for KX-T series PBX that uses DPT Integration). Screen output: Ext NO? 3.Dial the desired Extension Number, or Press [ ] to remove all passwords (for KX-T series PBX that uses DPT Integration only). 4.Press STORE. 5.For KX-TA624 Set the MEMORY switch to SET. For KX-T series PBX that uses DPT Integration Press the PROGRAM button or lift the handset. 6.Repeat these steps for each telephone. 4.5.15 Two-Way Recording into Mailbox This feature allows extension users to record conversations into their mailboxes by pressing the Two-Way Recording (TWR) button. 4.5.16 Two-Way Transfer into Mailbox This feature allows an extension user to record a conversation into another persons mailbox by pressing the Two-Way Transfer (TWT) button and dialing the mailbox number. This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time. 4.5.17 A Restriction on TWR/TWT Activation If your PBX is a basic KX-TD500, you can have only 8 simultaneous activations of Two-Way Recording and Two-Way Transfer, because the basic KX-TD500 supports only 8 three-way conferences. However, if you add the KX-TD50104 TSW-CONF (TSW Conference Expansion) Card to your PBX, then the PBX supports an additional 64 three-way conferences. In this case, the PBX will not limit the VPS on Two-Way conversation recordings.
INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX 112 Installation Manual
CUSTOMIZING THE SYSTEM Installation Manual 113 Section 5 CUSTOMIZING THE SYSTEM
CUSTOMIZING THE SYSTEM 114 Installation Manual 5.1 STARTING UP 5.1.1 Before Programming 1.Determine the customer’s needs. Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. Figure out which ports are to be answered by which greetings. Check the software level of the PBX. 2.Use System Administration and your personal computer for the startup sequence. 3.After the system becomes on line, disconnect the CO lines going into the system until the greetings have been completed. 4.Work with the receptionist to record the system greetings. These are listed in Appendix D6 RECORDING MESSAGES. It is important to spend time training the receptionist. Making sure that the receptionist understands the system and is capable of answering basic questions will save you time in the end. Show the receptionist how to transfer General Delivery Mailbox messages. See Appendix D2 MANAGING THE GENERAL DELIVERY MAILBOX. 5.1.2 Quick Setup Quick Setup provides a quick way to set the following programming items. Each of these must be initially set to start the VPS operation. Notes Quick Setup requires VT100 emulation software. Quick Setup cannot be performed in ASCII mode. 1.PBX type 2.Extension numbers of VPS ports 3.Extension numbers for mailboxes 4.Creating mailboxes 5.Port service setting 6.Password setting 7.Date and time setting 8.Activating the Quick Setup
CUSTOMIZING THE SYSTEM Installation Manual 115 Depending on your PBX type, some steps will be skipped as shown below. * Not available in the United States. 5.1.3 Starting the Quick Setup The sequence must be followed through to the end to take effect. If you press \, you will have to start over. Quick setup may be performed again without erasing prior data. Note Depending on PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. At the System Administration Top Menu, Type [5] and Press ENTER, or Type [3] then QSET and Press ENTER. See 7.2.17 Quick Setup (QSET) for more information. Screen output:Table 19 PBX Type Required Procedures KX-T308/T616 12345678 KX-T123211D/T336/T96*1345678 Non-Panasonic System 1345678 KX-TD816/TD1232/TA1232/TD500/TD30814568 Quick Setup Utility for connection to Panasonic KX-T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select. By entering the appropriate information in the following screens, the system sets PBX integration parameters, identifies the extension numbers connected to it, creates default mailboxes, sets its ports to handle callers with automated attendant or voice mail service, sets system passwords and sets the time and date. Finally, it confirms that you want to activate the system based on the information you entered, modified or confirmed. To proceed, press Enter. To exit and cancel Quick Setup now, press \ . System Administration Top Menu or System Administration Top Menu 5 3 QSET
CUSTOMIZING THE SYSTEM 116 Installation Manual 1.PBX Type a)Press ENTER. Screen output: b)Select your PBX type. The required steps are different for some models. Go to the step indicated below for that type. Notes APT Integration with the KX-TA624 will be activated automatically by selecting 7. KX-TA series. DPT Integration with the KX-TD816/KX-TD1232/KX-TA1232, KX-TD308, or KX- TD500 will be activated automatically by selecting 5. KX-TD816/KX-TD1232/ KX-TA1232, 6. KX-TD308, or 8. KX-TD500. APT/DPT Integration provides a quicker way to create mailboxes and set the time and date by transferring extension and time information from the PBX automatically. 2.Extension Numbers of VPS Ports Screen output: Enter extension numbers of VPS ports with 2-digit numbers. This improves the VPS integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate between VPS extensions and non-VPS extensions.Table 20 1. KX-T308/616 Go to Step 2. 2. KX-T123211D, 3. KX-T96, 4. KX-T336, 0. OthersGo to Step 3. 5. KX-TD816/KX-TD1232/KX-TA1232, 6. KX-TD308, 7. KX-TA series, 8. KX-TD500Go to Step 4. Quick Setup - PBX type Please select your PBX type. 1. KX-T308/KX-T616 2. KX-T1232 3. KX-T96 4. KX-T336 5. KX-TD816/KX-TD1232/KX-TA1232 6. KX-TD308 7. KX-TA series 8. KX-TD500 0. OTHERS Quick Setup - Assigned extension No. of VPS Port Please enter extension number of VPS. 1: 2: Please enter extension numbers. (2 digits) : = S: Next Screen
CUSTOMIZING THE SYSTEM Installation Manual 117 Type [S] to go to the next screen. 3.Extension Numbers for Mailboxes Screen output: Enter extension numbers of subscribers who need personal mailboxes (the VPS accepts any extension numbers within a 2- to 5-digit range). For example, to enter the extension number 101, Press [101] and Press ENTER. You can also enter multiple extensions. Enter the extensions from No.101 to No.110 by Pressing [101-110] and Pressing ENTER. The VPS will create mailboxes with the extension numbers entered. (See Step 4.) P: Previous menu, N: Next menu, S: Next Screen Quick Setup - Enter Extensions for Mailboxes What extensions need a mailbox on this system? Please enter extension numbers. : = 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: 26: 27: 28: 29: 30: 31: 32: 33: 34: 35: 36: 37: 38: 39: 40: 41: 42: 43: 44: 45: 46: 47: 48: 49: 50: 51: 52: 53: 54: 55: 56: 61:57: 62:58: 59: 60:
CUSTOMIZING THE SYSTEM 118 Installation Manual 4.Creating Mailboxes To go to the next screen (S) or to change the menu (P or N), the cursor must be in the MBX column. Screen output: a)To create or discard mailboxes In the MAKE (Make/Delete) field: Type [M] (Make) to create the mailbox; Type [D] (Delete) to discard the mailbox. If there are more than 62 mailboxes, the first 62 of them are displayed with Make and the rest are displayed with Delete (screen output: [Assigned 62, Vacant 0]). To change the status of a mailbox from Delete to Make, first change the status of a mailbox from Make to Delete (screen output: [Assigned 61, Vacant 1]). Then change the status from Delete to Make. b)Owner’s last name Up to 16 alphabetic characters can be assigned as an Owner’s Last Name. Note Mailbox numbers displayed on this screen Panasonic KX-TD Series or KX-TA1232 System The same numbers as the extensions of the KX-T series system that uses Digital Integration that were automatically transmitted to the VPS—Auto Configuration. Other System The same numbers as those of the extensions entered in step 3. P: Previous menu, N: Next menu, S: Next Screen Quick Setup - Mailbox Editing Extension and mailbox list Assigned 62 Vacant 0 Page 1/4 Ext MBX Owner (Last Name) MAKE (Make/Delete) : 101 Make 110 : Make 110 111 : Make 111 112 : Make 112 113 : Make 113 114 : Make 114 115 : Make 115 116 : Make 116 117 117: Make
CUSTOMIZING THE SYSTEM Installation Manual 119 The length of mailbox numbers The Message Manager mailbox (General Delivery Mailbox) might be 2- to 5-digit long (98, 998, 9998, or 99998). The System Manager mailbox might be 2- to 5-digit long (99, 999, 9999, or 99999). If both 3 and 4-digit extension numbers exist at the same time, the VPS will unify all mailbox numbers to 4-digit length by entering [0] at the end of all 3-digit numbers. Example: Note After creating mailboxes for subscribers by Quick Setup, the COS parameter Authorization for Message Notification (see Table 40 in B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS) for COS number 1 will be set to Yes. It will stay No for COS number 2 through number 62. To program mailbox parameters other than the extension numbers and Owner’s Last Name (or First Name), see 5.5 SETTING MAILBOXES. The caller can use Dial by Name feature using the Owner’s Last Name when in Automated Attendant Service or Voice Mail Service. Extension Numbers 201 202 203 2000 2001 2002 *The VPS puts [0] at the end of 3-digit numbers.Mailbox Numbers 201(0) * 202(0) * 203(0)* 2000 2001 2002
CUSTOMIZING THE SYSTEM 120 Installation Manual 5.Port Service Setting Screen output: Incoming Call Services for all ports (Day/Night) can be defined by this setting. Default values for all ports (Day/Night) are Automated Attendant Service (Custom 1). To select other incoming call services, go to Setting Ports. 6.Password Setting Screen output: You can assign the System Administrator Password and System Reset/Clear Password in this screen, if necessary. IMPORTANT We strongly recommend that you set the password to 10 characters for maximum protection against hackers. Do not carelessly reveal the password to other persons. Please change the password periodically (for instructions, see 7.2.3 Set Password (PASS) in 7.2 UTILITY COMMANDS.) To go to the next screen without assigning the password, Press ENTER. All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as automated attendant. If necessary, Custom 1 and Custom 2 can be modified under the menu Program -> Service Setting -> Custom Service. Day Mode Night Mode Auto. Attend. Auto. Attend.Auto. Attend. Auto. Attend. A: Auto. Attend., V: Voice Mail, S: Next Screen Auto. Attend. (using Custom 1), Voice Mail (using Custom 2) Quick Setup- Port Service Setting PORT 1 PORT 2 Quick Setup-Password Setting System Administrator Password (Maximum 10 characters) NEW PASSWORD : = VERIFICATION : = System Reset/Clear Password (Maximum 10 characters) NEW PASSWORD : = VERIFICATION : =