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Panasonic Kx-tvs90 Voice Processing System Installation Manual
Panasonic Kx-tvs90 Voice Processing System Installation Manual
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INSTALLATION Installation Manual 31 2.5 INSTALLATION STEPS The following is an overview of the standard installation process using Digital Integration. When necessary, other sections in this manual have been referenced for more detailed descriptions or instructions. 1.Obtain a list of current users, their extension numbers, their departments, and the type of systems they use (mailbox, no mailbox, beeper, car phone, etc.). 2.Assess your customers needs before setting up the system. You will save yourself time later by giving customers what they need up front. Ask the office manager how the VPS will be used. Give examples. Recommend that your customer use a word processor to log the greetings. You will find these files much more easily than the worksheet pages if you need to make changes down the road. 3.Connect the power cord to the VPS. CAUTION The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. 4.Standard Initialization (For Digital Integration Connection) a)Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA SERIES PBX AND KX-TD SERIES PBX). Program the KX-TA624, the KX-TD1232, the KX-TA1232, the KX-TD816, the KX-TD308 or KX-TD500 for Voice Mail integration. KX-TA624 KX-TD816, KX-TD1232, KX-TA1232, KX-TD308, KX-TD500 Program may be performed on-site or at the office. All memory is stored and will be retained when the unit is powered up as long as the DIP Switch has been reset to position [0] prior to turning the unit off. b)Unplug the power cord of the VPS. c)Plug station wire(s) from the PBX into VPS (see 2.6 CONNECTIONS). d)Connect the personal computer to the VPS with a Null Modem Cable (see 2.7.2 Connecting the RS-232C Cable). e)Set the DIP Switch to position 5. f)Plug in the power cord of the VPS. g)Wait until the warning appears on the screen. h)Set the DIP Switch back to position 0.
INSTALLATION 32 Installation Manual CAUTION If the DIP Switch is not reset to position 0 after initialization, all programming will be lost when the voice processor loses power! 5.Perform Quick Setup (see Section 5 CUSTOMIZING THE SYSTEM). 6.Check Quick Setup: The Power Indicator on the Voice Processor should be solid. The screen output should be: [On Line]. If you do not see the On Line message, check the following: The line cord to the Voice Processor has 4 conductors. The programming on the KX-TA624 is correctly set in System Program [130], or [130] and [131]. The programming on the KX-TD816, KX-TD1232, KX-TA1232 or KX-TD308 is correctly set in System Program [117]. The programming on the KX-TD500 is correctly set in the 1-4 VPS (DPT) Port Assignment screen. 7.Set up Class of Service (COS) for each user. Customize voice prompts if necessary (see Appendix B SYSTEM ADMINISTRATORS GUIDE). 8.Perform Administrative Program through a personal computer (see Appendix B SYSTEM ADMINISTRATORS GUIDE). Do not turn the power off while the VPS is activated so as not to cause malfunction. To turn the power off after installing the VPS, unplug the power cord from the VPS a few minutes after disconnecting station wire(s). CAUTION
INSTALLATION Installation Manual 33 2.6 CONNECTIONS 2.6.1 Connecting to the PBX The VPS can be connected to up to 2 extension ports of the PBX. Use a 4-conductor wire for connection with KX-TA624 that uses APT Integration, and for connection with KX-T series systems that use DPT Integration. Use a 2-conductor wire for connection to all other PBXs. 2.6.2 Opening the Ferrite Core Insert your finger into the opening of the ferrite core and open it as shown below: Connect a 4-conductor cable or 2-conductor cable to the VPS and run the cable through the ferrite core (see the following sections). Close the ferrite core. YGRBYGRB 4-Conductor Cable Modular Connection Outer PinsInner Pins B: BLACK R: RED G: GREEN Y: YELLOW L5 Terminal wire RJ-11 T4 R3 H2 RJ-11
INSTALLATION 34 Installation Manual 2.6.3 Connection for APT Integration Ports 1-2 of the VPS 2.6.4 Connection for DPT Integration Ports 1-2 of the VPS YGRB YGRB To KX-TA624 PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 Extension Jacks 07 and 08 (or 15 and 16) YGRB YGRB To a KX-T series PBX that uses DPT Integration To Extension Port of the PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks PORT 2 Any Extension Jack except Jack 01
INSTALLATION Installation Manual 35 2.6.5 Connection for Non-APT/DPT Integration Ports 1-2 of the VPS GRGR To Extension Ports of Non-APT/DPT Integration PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2
INSTALLATION 36 Installation Manual 2.7 TERMINAL CONNECTION 2.7.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed. Communication parameters of the VPS have been set to the following values at the factory: 2.7.2 Connecting the RS-232C Cable RECOMMENDED: Before connecting the cable, switch off the power on both the data terminal and the VPS. Insert the RS-232C cable into the VPS with the connector indicating the same direction. The cable must be shielded and no longer than 2 m {6.5 feet}.Table 6 COMMUNICATION PARAMETERS Baud Rate: 9600 bps Word Bit Length: 8 Bits Parity: None Stop Bit Length: 1 Bit P O W E R V O I C E P R O C E S S I N G S Y S T E M
INSTALLATION Installation Manual 37 Table 7 Pin Configuration of the RS-232C Pin NumberSignal NameCircuit Type RS-232C CCITT 1 2FG TXDFrame Ground Transmitted DataAA BA101 103 3 4RXD RTSReceived Data Request To SendBB CA104 105 Circuit type (EIA)Signal namePin no.Circuit type (EIA) Signal namePin no. BB BA CD AB CCBB BA CD AB CC 2 3 4 5 62 3 4 5 6 RXD TXD DTR SG DSRRXD TXD DTR SG DSR CA CB 7 8RT S CTS Circuit type (EIA)Signal name VPS (9 pin)25-pin Cable Printer/PC VPS (9 pin)9-pin Cable Printer/IBM®-PC Pin no.Circuit type (EIA) Signal namePin no. BB BA CD AB CCCD AB 2 3 4 5 61 3FG RXDAA BB 2 20 7 RXD TXD DTR SG DSRTXD BA DTR SG CB CC CF 5 6 8CTS DSR DCD
INSTALLATION 38 Installation Manual 2.7.3 RS-232C Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the ground pin of the AC power cord. Transmitted Data (TXD)—output Conveys signals from the unit to the terminal/printer. A mark condition is held unless data or BREAK signals are being transmitted. Received Data (RXD)—input Conveys signals from the terminal/printer to the unit. Request To Send (RTS)—output This lead is held on whenever DSR is on. Signal Ground (SG) Connects to the DC ground of the unit for all interface signals. Data Terminal Ready (DTR)—output This signal line is turned on by the unit to indicate that it is RS-232C on-line. Circuit DTR ON does not indicate that communication has been established with the terminal/printer. It is switched off when the unit is RS-232C off-line.6 DSR Data Set Ready CC 107 7 8SG DCDSignal Ground Data Carrier DetectAB CF102 109 20 DTR Data Terminal Ready CD 108.2Table 7 Pin Configuration of the RS-232C Pin NumberSignal NameCircuit Type RS-232C CCITT
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual 39 Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 40 Installation Manual 3.1 GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signaling? There are 3 types of integration available on the VPS: Inband Signaling, APT and DPT. The VPS used with any other brand of telephone equipment requires inband equipment. KX-TA624 that can use APT Integration is: KX-TA624 Version Y581A or higher. KX-TD series PBXs that can use DPT Integration are: KX-TD308 Version P871F or higher KX-TD816 Version P301O or higher KX-TD1232 Version P231U or higher KX-TD500 Version Q171A or higher Likewise, the KX-TA1232 can also use DPT Integration: KX-TA1232 Version P831AA or higher (all versions) Notes To the VPS, the KX-TA1232 looks identical to the KX-TD1232. Depending on the model and/or the software version of the connected PBX, you may not be able to utilize some of the features available only with DPT Integration (see 4.1.1 Why Digital Integration is Important). For more information, call National Parts Center at 1-800-833-9626. 3.1.2 Why Integration is Important The VPS works well with most PBXs because its connections are made through a standard single-line (tip/ring) telephone interface. However, the VPS operation depends on the capabilities and features provided by the PBX; its performance will vary when connected with different PBX systems. For example, Follow-on (or Called Party) ID is a feature of the PBX. If the PBX does not have this feature, the VPS cannot transfer calls directly to the correct mailbox and play the Busy or No Answer greeting for that mailbox. 3.1.3 How the VPS and the PBX Communicate To the PBX, the VPS looks like SLT sets. The PBX thinks that the VPS is an SLT, and the VPS mimics all actions a live attendant would carry out from an SLT. For the VPS and the PBX to communicate, proper signaling is important. Like an attendant, the VPS places calls by going off-hook and dialing numbers. It starts call transfers with a hookswitch flash to put callers on hold and then dials the extension number. By recognizing call progress tones from the PBX, the VPS decides how calls should be handled. Inband