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Panasonic Kx-tvs90 Voice Processing System Installation Manual
Panasonic Kx-tvs90 Voice Processing System Installation Manual
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Glossary Installation Manual 401 Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorized by the System Administrator or the System Manager). There are 3 notification methods: (1) by the Message Waiting Lamp, (2) by a telephone, or (3) by a beeper. Multilingual Selection Menu The Message Manager is responsible for recording this menu. Allows callers to choose the language they want (System, User 1 or User 2 prompts) when they call the VPS. Non-Subscriber A caller to the VPS who does not own a mailbox. Notification Method (See Message Waiting Notification.) Operator Up to three destinations can be assigned as operators. This is the extension that receives calls when the calling party is on a rotary phone or dials [0]. Owners Name After a subscriber records his name, the VPS announces his name during transfers, Intercom Paging, and confirmation of Dialing by Name. Independent of this recording is registration of name by System Administrator. This allows callers to dial parties by name (Dialing by Name) rather than by number. For example, a caller can dial S-M-I-T (Smith) rather than Smiths mailbox number, which can be hard to remember. Password A combination of numbers selected by the subscriber to protect access to his mailbox. If forgotten, the System Administrator or System Manager can clear it so that the subscriber can select a new password. Personal Greetings A subscriber can record messages to greet callers. There are 3 kinds of Personal Greetings: (1) No Answer Greeting (2) Busy Signal Greeting (3) After Hours Greeting
Glossary 402 Installation Manual Personal Greeting for Caller ID (Available with APT/DPT Integration only.) A subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers. Each greeting supports up to 8 Caller ID numbers. Personal Group Distribution List A subscriber can maintain up to 4 distribution lists, each containing a maximum of 20 mailboxes. Using this list, he can send the same message to all members of a specific distribution list at once. Port The point of connection between the PBX and the VPS. Pound Sign The [#] key on the telephone keypad. Private Message A message recorded as a private message cannot be forwarded. You can specify privacy when delivering a message to other subscribers (Subscribers Guide Section 3.1). Prompt Prerecorded VPS sentences that guide subscribers and non-subscribers through specific VPS functions. The VPS supports 3 prompts: (1) System prompts (prerecorded at the factory in English), (2) User 1 prompts*, and (3) User 2 prompts*. Prompts are numbered; the Message Manager can turn off and on the prompts individually. *: freely recorded by the Message Manager Remote Call Forward to CO (Available with DPT Integration only.) Allows the System Administrator to program Telephone number 1 and Telephone number 2 as the destination to which the callers are forwarded when the Remote Call Forwarding is set to an outside (CO) line. This feature must be enabled in the COS (Class of Service) setting to be utilized. See Remote Call Forwarding Set.
Glossary Installation Manual 403 Remote Call Forwarding Set (Available with DPT Integration only.) A subscriber and the Message Manager can program his extension from a remote location to forward various types of calls to a desired extension or an outside telephone. There are 6 forwarding settings available: (1) Forward All Calls (2) Forward Busy Calls (3) Forward No Answer Calls (4) Forward Busy or No Answer Calls (5) Forward to a CO Line (6) Forward Cancel. See Remote Call Forward to CO. Review Plays back a message. Rewind Replays the last 4 s of a message. Rotary Telephone A telephone capable of pulse dial only. Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox. SAVE One of the utility commands that is used to save VPS data to a personal computer. Scanning Messages Allows the subscriber to listen to only the first 4 s of each message. Another method is to press [2] while listening to a message; this instructs the VPS to skip to the next message. Service Mode The System Administrator or the System Manager can change the call handling method programmed in the Time Service setting. Station Programming Programming via the proprietary telephone. Subscriber A person who has an assigned mailbox.
Glossary 404 Installation Manual System Administration System programming can be performed via 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the external modem of the VPS). Note: Local programming and remote programming are mutually exclusive. System Administrator Unlike the Message Manager and the System Manager, who use a telephone to perform their duties, the System Administrator uses a personal computer to program the VPS. The System Administrator’s handbook is the Installation Manual. System External Message Delivery Duration Time The maximum time allowed for an external message that is to be delivered by the VPS, specified by the System Administrator. System Group Distribution List The VPS can maintain up to 20 distribution lists, each containing a maximum of 20 mailboxes. Each list is referenced by a System Group Distribution List number and is assigned via system administration. A recording into a System Group Distribution List number will go into the mailboxes of all group members. System Manager (Mailbox 99, 999, 9999, or 99999) The person who can perform very basic and limited system programming using a telephone. He can create/delete mailboxes, clear subscriber passwords when they are forgotten, set Class of Service parameters, set the System Clock, and generate System Reports. System Report The System Administrator or System Manager can generate 8 System Reports to monitor the VPS operating status as required. TIME One of the utility commands that is used to confirm or set the time and date of the VPS. Time Synchronization (Available with DPT Integration only.) When the PBX sets a new date and time or when DPT Integration is established, the data is sent from the PBX to the VPS. Two-Way Recording (Available with APT/DPT Integration only.) Allows a subscriber to record a conversation into his mailbox.
Glossary Installation Manual 405 Two-Way Transfer (Available with APT/DPT Integration only.) Allows a subscriber to record a conversation into another persons mailbox. Unlimited Message Length Permits a mailbox owner to record two-way conversations of unlimited length into his or another persons mailbox (Two-Way Recording or Two-Way Transfer). The maximum recording time for other messages will automatically be set to 6 min. Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. VPS Voice Processing System (e.g., Panasonic KX-TVS90).
INDEX 408 A Alternate extension group 190 APT integration 20, 71, 190 Auto configuration 191 Auto forwarding 191 Automated attendant 191 B Broadcasting messages 191 Busy coverage mode 192 C Call services 192 Call Transfer No Answer Time 131, 275 Call transfer status 192 Callback number entry 193 Callback Telephone Number 278 Caller ID call routing 193 Caller ID screening 193 Caller name announcement—personal 194 Caller name announcement—system 194 Calling a beeper 195 Class of service (COS) 196 Company greeting 149, 196, 311 Company name 196 Connections—PBX 33 Covering extension 197 Custom service 197 D Data—loading new or saved data to the VPS (LOAD) 166 Data—saving the system data to the backup device (SAVE) 153, 164 Daylight saving time assignment 197 Delete message confirmation 197 Department dialing 198 Dialing by name 198 Digital integration 20, 23, 71 DIP switch 18, 31, 79, 85, 90, 98 Direct mailbox access 198 DPT integration 20, 71, 199 E Extension group 199 Extension numbering plan 199 External message delivery list 199 External message delivery service 200 External message delivery status 200 F Fax management 201 G Group distribution list—personal 201 Group distribution list—system 201 H Hardware settings 44, 285 Hold 201 Holiday service 202 I Inband Integration 202 Incomplete call handling service 202 Initializing the system 156 Intercom paging 203 Interview service 204 L Live Call Screening 205 LOAD 166 Logical extension 206 M Mailbox 206 Message delivery status 207 Message delivery, internal 206 Message management 16, 148 Message managers guide 321 Message managers mailbox-recording company name 149 Message reception mode 207 Message scan 207 Message transfer 208 Message waiting notification—device 208 Message waiting notification—lamp 209 Multilingual service 209 N No answer coverage mode 210 O Operator service 210 P Password administration 210 PBX Integration 210 Personal greeting for Caller ID 211 Personal greetings 211 Play system prompt after personal greeting 212 Port service 212 Private message 212
INDEX 409 Q Quick setup 114, 115, 172 R Receive message 212 Remote Call Forwarding Set 213, 337 Rotary telephone service 214 RS-232C parameters 285 S SAVE 153, 164 Service access commands 214 Service mode 214, 309 Special feature authorization 215 Specifications—outline 21 Specifications—VPS 188 Subscriber service prompt selection 234 System administration 16 System administrators guide 219 System clock 215, 307 System components 17 System management 16 System managers guide 295 System reports 215 T Time service 216 Time synchronization 216 Troubleshooting 184 Trunk service 216 Twenty-four-hour time stamp 271 Two-Way Recording 216 Two-Way Transfer 217 U Unlimited message length 217 Utility commands 217 V Voice mail service 217 Voice prompts 218
Printed in Japan PSQX2722ZA KK0702YK0 c Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME and its licensee. 2002 Kyushu Matsushita Electric Co., Ltd. All Rights Reserved. Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America One Panasonic Way, Secaucus, New Jersey 07094 www.panasonic.com Panasonic Sales Company (“PSC”) Division of Matsushita Electric of Puerto Rico, Inc. Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985