Panasonic Kx-tvs90 Voice Processing System Installation Manual

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Installation Manual 141
Enter the data using the following table as a guide.
Table 26 
Parameter Value Range
(Default)Description/Function
Dial Number Up to 32 digits 
consisting of 1-9, 
0, , # 
P, T, M, X
(None)Assigns a telephone or beeper number to Device 1, 2, 
or 3. The subscriber can also specify the dial number 
from his telephone.
P: Pause
T: Dial Tone Detection
M: Dial Mode Switching Code (Touchtone to Pulse, or 
Pulse to Touchtone)
X: Callback Number Entry Code
1-9, 0, , #: Dial Codes
Note: The callback number entry code X must be 
included in the number to be called if the Beeper 
Callback No. Entry Mode is enabled through COS and 
Type of Device is set to Beeper. The proper number 
of Pauses must be inserted before the callback entry 
code.
Important Note: When the VPS calls to an outside line 
via a PRI (ISDN Primary Rate Access Interface) card of 
a Panasonic PBX, please be sure to add # after the 
telephone number (1112223333 in the example here):
Example: 9P1112223333#PP123PP456PPX#
Please contact your System Administrator for more 
explanation.
Type of Device 1. Telephone
2. Beeper
(Telephone)Specifies the device to receive notification. This is 
automatically set to Beeper when X is used in the 
Dial Number (above). The subscriber can also specify 
the type of device from his telephone.
Use Mode 1. Not Use
2. Continuously
3. Scheduled
(Continuously)Specifies how Device 1, 2, or 3 is to be used. The 
subscriber can also specify the use mode from his 
telephone.
1. Not Use—Device 1, 2, or 3 is not used for a 
notification call.
2. Continuously—Device 1, 2, or 3 is called whenever 
a message is recorded in the mailbox.
3. Scheduled—Device 1, 2, or 3 is called on a schedule 
basis when a message has been left in the mailbox. 
						

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From Mailbox Setting Menu: No. of Retries 0-9 times
(0)Specifies the number of times that a notification call to 
Device 1, 2, or 3 should be attempted after a busy or no 
answer condition is received.
Busy Delay 
Time0-120 min
(3)Specifies the time (in minutes) the VPS must wait after 
a busy condition is received before making another 
notification call to Device 1, 2, or 3.
No Answer
Delay Time60-120 min
(60)Specifies the time (in minutes) the VPS must wait after 
a no-answer condition is received before making 
another notification call to Device 1, 2, or 3.
Time Frame 1, 
2
MON:
TUE:
WED:
THU:
FRI:
SAT:
SUN:1-12: h
00-59: min
AM/PM:
a.m./p.m.
: All Day
Space: No Use
(No Use)Specifies the daily schedule for the Message Waiting 
Notification service for 1 week for this device.
Note: These parameters are active only when Use 
Mode is set to Scheduled.Table 26 
Parameter Value Range
(Default)Description/Function
Enter The Number : = 1
Enter the Mailbox number: =
Program -  Mailbox Setting - Enter/Edit Menu
           1.  Mailbox Setting
           2.  Notification Setting
           3.  Remote Call FWD to CO
Enter The Number : = 3
Program -  Mailbox Setting - Enter/Edit - Remote Call FWD to CO
           1.  Telephone No.1 [ ] (0-9,   )
   Enter the telephone No.1 : = 
           2.  Telephone No.2 [ ] (0-9,   )
   Enter the telephone No.2  : = 
						

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Enter the data using the following table as a guide.
5.5.3 Deleting a Mailbox
From Mailbox Setting Menu:
5.5.4 Password Reset
To reset a subscribers password, go to the Password Reset Menu. Enter the Mailbox Number 
appears on the screen. Enter the mailbox number you wish to reset. Enter the Mailbox 
Number appears again. Enter a new number, if you wish to reset more than one password.
From Mailbox Setting Menu:Table 27 
Parameter Value Range
(Default)Description/Function
Telephone 
Number 1, 2Up to 16 digits 
(With the KX-
TD816/TD1232/
TA1232)
or
Up to 24 digits 
(With the KX-
TD500)
(None)Specifies the telephone number to which the callers are 
forwarded when Remote Call Forwarding is set to a CO 
line.
The telephone number can contain the digits 0-9 and 
.
Note: This feature is available with DPT Integration 
only.
Enter The Number : = 2
Program - Mailbox Setting - Delete
Enter the Mailbox Number  : = 
Are you sure? (Y/ N)  : =
Enter The Number : = 3
Program - Mailbox Setting - Password Rese
t
Enter the Mailbox Number  : =
Enter the Mailbox Number  : = 
						

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5.5.5 Mailbox Listing 
This listing is a report of mailbox number assignments.
From Mailbox Setting Menu:
Note
Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit 
long.
Enter The Number : = 4
Program - Mailbox Setting - Mailbox Listing
1: 101 2: 103 3: ---- 4: ---- 5: ----
6: ---- 7: ---- 8: ---- 9: ---- 10: ----
11: ---- 12: ---- 13: ---- 14: ---- 15: ----
16: ---- 17: ---- 18: ---- 19: ---- 20: ----
21: ---- 22: ---- 23: ---- 24: ---- 25: ----
26: ---- 27: ---- 28: ---- 29: ---- 30: ----
31: ---- 32: ---- 33: ---- 34: ---- 35: ----
36: ---- 37: ---- 38: ---- 39: ---- 40: ----
41: ---- 42: ---- 43: ---- 44: ---- 45: ----
46: ---- 47: ---- 48: ---- 49: ---- 50: ----
51: ---- 52: ---- 53: ---- 54: ---- 55: ----
56: ---- 57: ----
System Manager’s Mailbox No. :999
Message Manager’s Mailbox No. :998 61: ---- 62: ----58: ---- 59: ---- 60: ---- 
						

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5.6 TRAINING THE SUBSCRIBER
The System Administrator should explain the basic functions of the VPS to all the subscribers. 
He should explain which service (Voice Mail service, Automated Attendant service, Interview 
Service, or a Custom service) will play during the day, and what services will play during night, 
lunch, and breaks. He should explain that outside callers are called non-subscribers because 
they do not have mailboxes. VPS guidance prompts will assist non-subscribers in reaching the 
extension or mailbox they need. He should explain the responsibilities of the System 
Administrator, the Message Manager, and the System Manager—and how each can be 
contacted (phone number and/or mailbox number).
The System Administrator should also explain the special privileges of VPS subscribers. 
Subscribers can call from any touchtone telephone in the world and get their messages. To 
check messages (or change mailbox parameters) from an outside telephone, do the following:
As soon as the VPS plays a guidance message, Press code [# 6  ] and then the mailbox 
number. For example, a subscriber who has extension 115 and mailbox 115 would press 
code [# 6   115]. If the subscriber has a password enabled, the password must be entered.
If the subscriber forgets his password, he should contact either the System Administrator or the 
System Manager. Either one can clear the password so that the subscriber can establish a new 
password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will periodically 
check it, and forward the contents to the appropriate subscriber.
Explain the purpose of the System Group Distribution Lists. They can be created by the System 
Administrator to facilitate the distribution of messages to several subscribers. In particular, 
senior staff members ought to know how to take advantage of System Group Distribution Lists. 
Twenty lists can be created, with 20 mailboxes in each list.
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these 
menus often and make suggestions for improvement. Custom service is a very powerful feature 
of the Panasonic VPS. Make the most out of this feature. 
						

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							FINAL SETUP
Installation Manual 147
Section 6
FINAL SETUP 
						

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6.1 MESSAGE MANAGERS MAILBOX (Mailbox 
998)
The Message Manager is responsible for recording and updating a wide variety of system 
messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording 
tasks. Follow the instructions below to record Custom Service prompts and user prompts.
Note:
The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
6.1.1 Accessing the Message Manager’s Mailbox
1.Enter an Extension Number that is connected to Voice Mail.
You will hear the initial prompt:
2. Press [# 6 9 9 8] to access the Message Manager’s mailbox.
You will hear the following prompt if mailbox 998 has a password set:
3.Enter the Message Manager’s Password (if programmed). Otherwise, you will hear the 
Main Menu of Message Manager’s Service.
6.1.2 Main Menu of Message Manager’s Service
Good morning/Good afternoon/Good evening.
Welcome to the Voice Processing System...
Enter your password, followed by a pound sign.
You have (number) new message(s).
To transfer General Delivery Mailbox messages, press [1].
To set up message waiting notification, press [2].
To customize your mailbox, press [3].
To set the clock, press [4].
To modify message, press [5].
To set station call forwarding, press [6].
To end this call, press [   ]. 
						

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6.1 .3   Com pany Gree tings  (Ent er #6  998,5,1)
1.Access  the Message Manager’s Main Command Menu .
2.Press [5] to modify messages. 
3.Press [1] to change the Company Greeting.
4.Continue following voice prompts through appropriate menus. Prompts lead you through  
the choices and recording process. 
After you record the company greeting, it may be necessary to enter programming through  
the terminal and set the company greeting assignment under the  Port Settings Menu, Trunk 
Service Menu  and Holiday Service Menu . This tells the system what company greeting to 
play on each port and trunk (CO line) group. A company greeting should be very short. 
Example:  Thank you for calling ABC Company.  It is not necessary to give any other 
instruction within the company greeting because instructions will follow the company  
greeting automatically. If Interview Service follows, explanations should be included in the 
first question (work for the subscriber who maintains the Interview Service mailbox). If  
Custom Service follows, explanations should be included in the first menu (work for the  
Message Manager).
6 .1 .4   Recording  the Company  Name (En ter #6  998,5,2)
1.Access  the Message Manager’s Main Command Menu . 
2.Press [5] to modify messages.
3.Press [2] to record the Company Name.
4.Continue following voice prompts through appropriate menus. Prompts lead you through  
the choices and recording process.
Note
The company name is only played when the External Message Delivery feature is  
used.
6.1 .5   Custom Se rv ice  Greeti ngs  (E nter  #6 998 ,5 ,4 )
1.Access  the Main Menu of Message Manager’s Service .
2.Press [5] to modify messages. 
3.Press [4] to change the  Custom Service Menu .
4.Continue following voice prompts through appropriate menus. Prompts lead you through  
the choices and recording process. 
Example: Custom Service Greeting: Thank you for calling ABC Company. If you know  
your party’s extension, you may dial it at any time during this message.
Note 
						

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This prompt should match the prompt that is selected for each port. The recording will  
be played directly after the call is received.
6.1 .6   Custo mizing  User Promp ts (En ter  #6   99 8,5 ,6 )
The customer may want to enter user prompts in place of the factory-provided system prompts.  
To change the user prompts:
1.Access  the Main Menu of Message Manager’s Service .
2.Press [5] to modify messages.
3.Press [6] to modify the User Prompts.
4.Press [1] to change User Prompt 1, or  Press [2] to change User Prompt 2.
5.Press [1] to change specified prompts, or  Press [2] to change all prompts.
6.Enter the Prompt Number  you want to change.
7.Continue following voice prompts through appropriate menus. 
Prompts lead you through the choices and recording process.
Note
Prompt 585: The system prompt is This is the General Delivery Mailbox. You can  
record User Prompt 1 or User Prompt 2 as, Thank you for calling ABC company. We  
are currently closed, however, if you leave your name and phone number, we will 
return your call as quickly as possible.