Panasonic Kx-tvs90 Voice Processing System Installation Manual

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Operators Parameters-Day Mode-Operator 3
Operator 3 receives operator-seeking calls when Operator 2 is busy or unanswered and 
Operator 2s parameters are set as follows:
Busy Coverage Mode—No Answer Coverage
No Answer Coverage Mode—next Operator
To access the proper menu for Operator Parameters-Day Mode-Operator 3, follow 
the menu path as shown:
System Administration Top Menu-1-4-1-2-1-3
Table 47 
Parameter Value Range
(Default)Description/Function
Operators 
Extension1-5 digits
(None)Specifies the extension number for Operator 3. Any 
valid extension number can be assigned.
Operators 
Mailbox No.2-5 digits
(None)Specifies the mailbox number for Operator 3. Callers to 
Operator 3 are prompted to leave a message in this 
mailbox depending upon how the Busy Coverage or No 
Answer Coverage modes are set.
Busy Coverage 
Mode1. Hold
2. No Answer 
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)Specifies how to handle calls when the Operator 3 
extension is busy.
1. Hold—Automatically places the caller on hold and 
the Operator 3 extension is called again.
2. No Answer Coverage—Offers the option specified 
by the No Answer Coverage Mode to the caller.
3. Call Waiting—Signals Operator 3 when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message—Disconnects the call after 
playing Thank you for calling. 
						

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Notes
An operator-seeking call will always reach Operator 1 first. The call will then be 
transferred to Operator 2 and Operator 3 sequentially, depending on system 
programming.
Next Operator is not applicable for No Answer Coverage Mode of Operator 3.
Operators Parameters-Night Mode-Operator 1, 2, 3
Same as Day Mode.
Operators Parameters-Lunch Mode-Operator 1, 2, 3
Same as Day Mode.
Operators Parameters-Break Mode-Operator 1, 2, 3
Same as Day Mode.No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect 
Message
(Caller Select)Specifies how to handle Operator 3 calls when not 
answered within the time period set by the Operator No 
Answer Time mode.
1. Caller Select—Allows the caller to leave a message 
or call another extension. (In some cases, a call to 
another extension is not available. For more 
information, see the Note on Caller Select in 
Table 24 in 5.4.3 Operator’s Parameters.)
2. Leave Message—Instructs the caller to leave a 
message in Operator 3s mailbox.
3. Disconnect message—Disconnects the caller after 
playing Thank you for calling. Table 47 
Parameter Value Range
(Default)Description/Function 
						

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Alternate Extension Assignment
Assigns extensions that should be transferred differently from the normal extension transfer 
sequence. Calls to the extensions in this group will be transferred following the sequence 
defined by Alternate Extension Transfer Sequence (see Alternate Extension Transfer 
Sequence in Table 75 in B7.3 PBX Interface Parameters).
Alternate Extension Group-Enter
The system can create up to 32 extensions that use the same alternate transfer sequence.
Alternate Extension-Delete
The system can delete extension numbers from the alternate extension group.To access the proper menu for Alternate Extension Assignment Parameter, follow 
the menu path as shown:
System Administration Top Menu-1-4-1-3
To access the proper menu for Alternate Extension-Enter Parameter, follow the 
menu path as shown:
System Administration Top Menu-1-4-1-3-1
Table 48 
Parameter Value Range
(Default)Description/Function
Alternate 
Extension 
(1-32)2-5 digits
(None)Specifies an extension, which requires a different 
transfer sequence than normal.
Note: The Extension Group List or Logical Extension 
Numbers cannot be assigned.
To access the proper menu for Alternate Extension-Delete Parameter, follow the 
menu path as shown:
System Administration Top Menu-1-4-1-3-2 
						

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Alternate Extension-Listing
Lists all of the extensions registered in the alternate extension group.
B5.2 Custom Service
Custom Service is one of 4 incoming call services. By assigning a function to each key, you 
can provide callers with a customized key operation service. You can establish a maximum of 
100 Custom Services with the possible depth of 8 layers. The Message Manager should record 
Custom Service Menus so that callers will know which key to press.
Note
Callers cannot jump between Custom Service menus more than 8 times.To access the proper menu for Alternate Extension-Listing Parameter, follow the 
menu path as shown:
System Administration Top Menu-1-4-1-3-3
To access the proper menu for Custom Service Parameter, follow the menu path as 
shown:
System Administration Top Menu-1-4-2-Custom Service No.(1-100)
Table 49 
Parameter Value Range
(Default)Description/Function
Description Up to 32
characters
(None)The information typed in this field is for reference only. 
Any ASCII character (except \) can be used.
Prompt Mode 1. System
2. User 1
3. User 2
(System)Specifies the language of services within Custom 
Service.
Note: This parameter overrides Incoming Call Service 
Prompt.
Menu Repeat 
Cycle1-3 times
(3)Specifies the number of times Custom Service menu 
messages will be repeated to the caller. 
						

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Call Transfer 
AnytimeExtn./Mbx/No
(Extn.)Specifies the destination to which the call will be 
transferred. The Extn. setting (enter E) enables 
callers to be transferred directly to their intended party 
by dialing the extension number. The Mbx setting 
(enter M) enables callers to leave messages in a 
mailbox by entering the mailbox number. The No 
setting (enter N) disables extension transfer and 
mailbox transfer; only 1-digit entries work (following 
the Custom Service menu).
Note: This parameter should be set to No when 
Subscriber Service is specified as a Custom Service 
option and it is desired that digits can be entered very 
quickly to specify a mailbox. Therefore, in most cases, 
No is the best setting for this parameter. This is 
especially true if you do not want to explain Call 
Transfer Any Time in your Custom Service menu 
recording.
Wait for 
Second Digit1-5 s
(1)Resolves the problem when the first digit of the 
extension or mailbox number is the same as one of the 
Custom Service menu choices. The VPS waits the 
specified period of time for a second digit to be dialed. 
If the time period expires without a second digit being 
entered, the system assumes the caller has selected a 
menu choice. Use this parameter only if Call Transfer 
Anytime is set to Extn. or Mbx.
No DTMF 
Input 
Operationa-f
(c)
*See the following 
Keypad 
Assignment.Specifies how to handle a call when there is no response 
to the menu message. No response usually indicates 
that the caller is using a rotary phone. The factory 
setting is C. Operator, which allows the caller to be 
automatically connected to an operator after message 
playback.Table 49 
Parameter Value Range
(Default)Description/Function 
						

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Keypad 
Assignment 
0-9, , #a-n
( : d, 0: c
Others: None)Any of the 14 services listed below (a-n) can be 
assigned to the 0 through 9,  , and # keys on the 
telephone keypad. Callers are able to access these 
services by pressing the corresponding keys on their 
telephones.
(a) Transfer to Mailbox—Allows the caller to leave 
messages in a specific mailbox. Enter a 
followed by a mailbox number.
(b) Transfer to Extension—Transfers the caller to a 
specific extension. Enter b followed by an 
extension number.
(c) Operator—Connects the caller to the operator.
(d) Exit—Plays the Custom Service exit prompt and 
disconnects the caller. The Message Manager is 
responsible for recording this prompt.
(e) Previous Menu—If programmed, returns the 
caller to the previous menu.
(f) Custom Service—If programmed, transfers the 
caller to another Custom Service.
(g) Voice Mail Service—Allows the caller to access 
Voice Mail Service.
(h) Call Transfer Service—Allows the caller to access 
Automated Attendant Service. Table 49 
Parameter Value Range
(Default)Description/Function 
						

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B5.3 Caller ID Call Routing Parameters
Up to 120 Caller ID numbers can be assigned to be automatically forwarded to a desired 
destination. The VPS automatically forwards the calls from the assigned Caller ID numbers to 
a programmed extension, mailbox (System Group Distribution List included) or Custom 
Service. It also forwards Private (callers number is not received) and Out of Area calls to 
a desired extension, mailbox or Custom Service.
The company greetings will not play for calls forwarded by this feature.
Services have this order of priority:
Holiday Service > Caller ID Call Routing > Trunk Service > Port Service
(Holiday Service has the highest priority.) Keypad 
Assignment 
0-9, , #a-n
(: d, 0: c
Others: None)(i) Subscriber Service—Allows the caller to access 
Subscriber Service. If this option is enabled, it is 
strongly recommended that each subscriber 
establish a password; this will prevent 
unauthorized callers from accidentally or 
intentionally accessing subscribers mailboxes.
(j) Department Dialing—Transfers the caller to the 
Department Dialing menu.
(k) Dial by Name—Requests the caller to enter the 
first 3 or 4 letters of a last name of the person they 
wish to reach, then transfers him to the 
corresponding extension.
(l) Repeat Menu—Repeats the Custom Service menu 
prompts.
(m) Main Menu—Returns the caller to the Custom 
Service top menu.
(n) FAX Transfer—Allows the caller to send fax 
messages to an extension specified as the fax 
extension.
To access the proper menu for Caller ID Call Routing, follow the menu path as 
shown:
System Administration Top Menu-1-4-3Table 49 
Parameter Value Range
(Default)Description/Function 
						

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Caller ID Call Routing-Enter
To access the proper menu for Caller ID Call Routing-Enter, follow the menu path 
as shown:
System Administration Top Menu-1-4-3-1-Caller ID List No.(1-120)
Table 50 
Parameter Value Range
(Default)Description/Function
Caller ID No. P, O or
Up to 20 digits 
consisting of 1-9, 
0, 
(None)Assigns the telephone number to which the VPS applies 
automatic forwarding to a desired destination.   
substitutes any number (=wild card). For example, to 
route all calls from Area Code 201, enter 201   
.
To have a Private call automatically forwarded to a 
desired destination, enter P.
For an Out of Area call, enter O.
Description Up to 20 
characters 
(None)Enters a name and/or description of the Caller ID 
number. Any ASCII character (except \) can be used.
Note: When nothing is registered in this parameter but 
the callers name is transmitted from the Central Office, 
the name will be automatically registered in this 
parameter. When this is done, an asterisk   will appear 
with the Call Transfer parameter if PUTD is enabled. 
See 7.2.19 Touchtone Information Display (PUTD) for 
more information. For example, you might see this: 
Custom 3 . This indicates the name was automatically 
registered in the VPS. 
Call Transfer Custom/Extn./
Mbx 
(None)Specifies the destination to which the call from an 
assigned Caller ID number is automatically forwarded. 
The Custom setting (enter C) forwards callers to the 
specified Custom Service menu. The Extn. setting 
(enter E) forwards callers to the specified extension. 
The Mbx setting (enter M) enables callers to leave 
messages in the specified mailbox. A System Group 
Distribution List number can be specified here instead of 
a mailbox number. 
						

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Caller ID Call Routing-Delete
Permits specified Caller ID List numbers to be deleted from the list.
Caller ID Call Routing-Listing
Displays all Caller ID List numbers.To access the proper menu for Caller ID Call Routing-Delete, follow the menu path 
as shown:
System Administration Top Menu-1-4-3-2-Caller ID List No.(1-120)
To access the proper menu for Caller ID Call Routing-Listing, follow the menu path 
as shown:
System Administration Top Menu-1-4-3-3 
						

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B6 SYSTEM ADMINISTRATION—SYSTEM 
PARAMETER SETTINGS
B6.1 System Group Assignment
System Group Assignment-Mailbox Group
This parameter allows a caller to send a message simultaneously to several mailboxes. These 
mailboxes may be assembled into a list called a System Group Distribution List. The VPS is 
able to maintain up to 20 System Group Distribution Lists. Each list can have up to 20 
destination mailbox numbers. Mailboxes can be added to or deleted from these lists and 
reviewed as needed.
Mailbox Group-Enter
To access the proper menu for System Group Assignment, follow the menu path as 
shown:
System Administration Top Menu-1-5-1
To access the proper menu for Mailbox Group, follow the menu path as shown:
System Administration Top Menu-1-5-1-1
To access the proper menu for Mailbox Group-Enter, follow the menu path as 
shown:
System Administration Top Menu-1-5-1-1-1-Group List No.
Table 51 
Parameter Value Range
(Default)Description/Function
Group
List No.2-5 digits
(None)Specifies any vacant mailbox number. The caller can 
specify that the VPS transfers or delivers messages to all 
members of a group by simply specifying the System 
Group Distribution List No.