Panasonic Kx-tvs90 Voice Processing System Installation Manual

							CUSTOMIZING THE SYSTEM
Installation Manual 131
5.Enter the subscriber’s mailbox and Record the Questions. Call the VPS and Press [#6 ] 
then Dial the Mailbox Number assigned to the interview mailbox. From the Main Menu 
Press [6-1].
6.Confirm that your questions have been recorded. Call the VPS and Press [#6] and the 
Interview Mailbox Number. All your questions should be played.
Note
When using the Custom Service setting, 1 digit can be assigned to go to the mailbox 
of the Interview Service. The mailbox owner’s message waiting lamp will go on for 
normal Voice Mail messages and for message left in the separate interview mailbox.
5.2.10 Automated Attendant
Automated Attendant service answers incoming calls and waits for the caller to input an 
extension number. It transfers the caller to the appropriate extension.
Callers can access Automated Attendant Service by:
Automated Attendant Port—This service can be programmed independently of any or 
all ports of the VPS. Callers reaching these ports access Automated Attendant service.
Service Access Command—A caller can switch to Automated Attendant service by 
dialing [#8] during a call.
Via Custom Service—The call transfer service can be assigned to a keypad digit within 
a Custom Service. After pressing this key, the caller enters Automated Attendant Service.
Note:
When the VPS calls an extension, the VPS waits for a reply. This waiting time is established 
by Call Transfer No Answer Time in Table 62 (B6.7 Other Parameters).
5.2.11 Department Dialing Service
Callers can access extensions by pressing a key 1 through 9 (one-touch dialing). As a guide for 
the caller, the Message Manager should record the Department Dialing Menu—for example, 
Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. For group 
travel, press 3.
This service can be assigned to a keypad digit within Custom Service; after pressing this key, 
the caller will hear the Department Dialing Menu. 
						

							CUSTOMIZING THE SYSTEM
132 Installation Manual
5.2.12 Operator Service
This service (when enabled) can be accessed via:
Voice Mail—Rotary Telephone Service allows rotary callers to reach the General 
Delivery Mailbox or Operator Service.
Automated Attendant—Dial 0 and your call will go to Operator Service.
Custom Service—The Operator Service can be assigned to a keypad digit within a 
Custom Service; after pressing this key, the caller enters Operator Service. Operator 
Service can also be the destination of no-DTMF-input.
Operator Service offers callers many chances to reach a human operator. Operator Service can 
be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that 
fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage, 
there are other options for busy cases and no-answer cases. Operator Service can be 
programmed differently for Day, Night, Lunch, or Break Mode. Each operator can be assigned 
a mailbox for message-taking. 
						

							CUSTOMIZING THE SYSTEM
Installation Manual 133
5.3 SETTING PORTS
5.3.1 Port Service Menu
Access the Port Service Menu through the following sequence:
System Administration Top Menu:
Screen output:
From Program-Port/Trunk Service-Port Service Menu:
Enter the data using the table below as a guide.
Note
In the table below, the sub-parameter Prompt for Rotary Callers is underlined. This sub-
parameter can be assigned only when Incoming Call Service Prompt is set to Selective.
Table 23 
Description Value Range
(Default)Description/Function
Company 
Greeting No.1-32
S: System 
Greeting
N: None
(System 
Greeting)Specifies the company greeting to be played on the port.
The System Greeting is: Good Morning/Afternoon/
Evening. Welcome to the Voice Processing System.
Incoming Call 
Service1. Voice Mail
2. Auto. Attn.
3. Interview
4. Custom
(Auto. Attn.)Specifies one of 4 incoming call services.
[Notes]
When you specify the Interview Service, one of 
Subscribers Interview mailbox numbers should also 
be specified.
When you specify the Custom Service, one of 100 (1-
100) Custom Service numbers should also be 
specified.
Enter The Number: = 1  (Program)
Enter The Number: = 3  (Port/Trunk Service)
Enter The Number: = 1  (Port Service)
Program - Port/Trunk Service - Port Service
Enter the Port Number (1-2) := 
						

							CUSTOMIZING THE SYSTEM
134 Installation Manual
Incoming Call 
Service 
Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1)Specifies the language of voice prompts to be played on 
this port. When set to Selective, the caller can select the 
language of his choice, provided the Message Manager 
has recorded the Multilingual Selection Menu and the 
System Administrator has specified Prompt Selection 
Number in System/User 1/User 2 Prompt Selection 
Number in Table 59 in B6.5 Prompt Setting.
[Note]
If Selective is specified, you will need to select a 
prompt available for rotary callers. See Prompt for 
Rotary Callers below.
Prompt for 
Rotary Callers
1. System
2. User 1
3. User 2
(System)Specifies which language (System/User 1/User 2) a 
rotary caller or an External Delivery Message receiver 
hears when he cannot enter any digit (Prompt Selection 
Number) after the Multilingual Selection Menu has been 
played.
Delayed 
Answer Time0-60 s
(0)Specifies whether the port answers immediately (0) or in 
delay (1-60 s).Table 23 
Description Value Range
(Default)Description/Function 
						

							CUSTOMIZING THE SYSTEM
Installation Manual 135
5.4 AUTOMATED ATTENDANT PARAMETERS 
Automated Attendant parameters include: Department Dialing, Operator Parameters, and 
Alternate Extension.
If the VPS needs a special transfer procedure for an extension (such as modem extension), 
alternate extension should be assigned (see Alternate Extension Assignment in 
B5.1 Automated Attendant Parameters).
5.4.1 Automated Attendant Menu
Access the Automated Attendant Menu through the following sequence:
System Administration Top Menu:
5.4.2 Department Dialing
Department Dialing numbers (1-9) represent department extensions; the VPS will provide 
these numbers to the caller in the initial list of prompts.
Return to Program-Service Setting-Auto. Attn. Setting Menu:
Enter The Number: = 1  (Program)
Enter The Number: = 4  (Service Setting)
Enter The Number: = 1  (Automated Attendant)
Program - Service Setting - Auto. Attn. Setting Menu
           1.  Department Dialing
           2.  Operators Parameters
           3.  Alternate Extension
Enter The Number : = 1
Program - Service Setting - Auto. Attn. Setting - Department Dialing Menu
           1.  Department Dialing No.1 [    ]  := 102   
           2.  Department Dialing No.2 [    ]  := 104
           3.  Department Dialing No.3 [    ]  := 115
           4.  Department Dialing No.4 [    ]  := 136
           5.  Department Dialing No.5 [    ]  := 107
           6.  Department Dialing No.6 [    ]  := 108
           7.  Department Dialing No.7 [    ]  := 109
           8.  Department Dialing No.8 [    ]  := 110
           9.  Department Dialing No.9 [    ]  := 111 
						

							CUSTOMIZING THE SYSTEM
136 Installation Manual
5.4.3 Operator’s Parameters 
If you enable operator service, you must set the following parameters: Operator’s Extension 
and Mailbox Number, Coverage Modes, and Message Repeat Cycle.
Operator 1:
The default is set at 0 which coincides with the operator of the PBX. When a caller 
tries to leave a message to the Operator 1, the message will automatically go to the 
General Delivery Mailbox (GDM) by default.
Operators 2 and 3:
For KX-TD816, KX-TD1232, KX-TD500 and KX-TA1232, Operators 2 and 3 can be 
assigned to a floating number that is assigned to a ring group.
Return to Program-Service Setting-Auto. Attn. Setting Menu:
Enter the data using the table below as a guide. The table below is for Operator 1 as an 
example. Please refer to it for Operators 2 and 3.
Table 24 
Description Value Range
(Default)Description/Function
Operator 
Service1. Disable
2. Enable
(Enable)Enables or disables the Operator Service feature.
[Note]
All non-touchtone input calls in Automated 
Attendant Service will be transferred to the 
General Delivery Mailbox when the Operator 
Service is disabled.
Enter The Number : = 2
Program - Service Setting - Auto. Attn. Setting - Operators Parameters Menu
              1.  Day Mode
              2.  Night Mode
              3.  Lunch Mode
              4.  Break Mode
SELECT ITEM AND PRESS KEY
              1.  Operator 1
              2.  Operator 2
              3.  Operator 3
SELECT ITEM AND PRESS KEY 
						

							CUSTOMIZING THE SYSTEM
Installation Manual 137
Operator’s 
Extension1-5 Digits
(0)Specifies the extension number for Operator 1. 
[Notes]
The default setting (0) cannot be used with the 
Message Waiting Notification—Lamp feature 
and the Remote Call Forwarding Set feature. 
When using these features, you must assign the 
extension number that is included in the 
Extension Numbering Plan.
The extension number must not be assigned 
anywhere else (in particular, the extension must 
not have a mailbox). Otherwise, you will get an 
error message.
Operator’s 
Mailbox No.2-5 Digits
(998)Callers to Operator 1 are prompted to leave a 
message in this mailbox depending upon how the 
Busy Coverage or No Answer Coverage modes are 
set.
Operator No 
Answer Time10-60 s
(30)When a call to Operator 1, 2, or 3 is not answered 
within the time set, the VPS will offer other options 
as defined by the No Answer Coverage Mode.
[Notes]
This timer applies to Operator 1, 2, and 3.
If more than 1 operator is assigned, we 
recommend to reduce the time on the Operator 
No Answer Time to 15 s.
Busy 
Coverage 
Mode1. Hold
2. No Answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)Specifies how to handle calls when the Operator 1 
extension is busy. 
1. Hold—Automatically places the caller on hold 
and the Operator 1 extension is called again.
2. No Answer Coverage—Offers the option 
specified by the No Answer Coverage Mode to 
the caller.
3. Call Waiting—Signals the Operator 1 when 
another call is waiting using the Call Waiting 
feature of the PBX.
4. Disconnect Message—Disconnects the caller 
after playing Thank you for calling. Table 24 
Description Value Range
(Default)Description/Function 
						

							CUSTOMIZING THE SYSTEM
138 Installation Manual
*: Note
In the following cases, the caller cannot select. He is directed to Operator 1’s mailbox 
when he is transferred to the operator but the operator does not answer:
1.No input to Automated Attendant.
2.No input to Custom Service menu when No DTMF Input Operation is set to C. 
Operator in Table 53 in B5.2 Custom Service.
3.No input to Voice Mail service when Rotary Telephone Call Coverage is set to 
Operator Extension in Table 70 in B6.7 Other Parameters. No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator
(Caller Select)Specifies how to handle Operator 1 calls when not 
answered within the time period set by the 
Operator No Answer Time mode.
1. Caller Select*—Allows the caller to leave a 
message or call another extension.
2. Leave Message—Instructs the caller to leave a 
message in Operator 1’s mailbox.
3. Disconnect Message—Disconnects the caller 
after playing Thank you for calling.
4. Next Operator—Transfers the caller to 
Operator 2.
Message 
Repeat Cycle1-3 Times 
(3)Specifies the number of times that the VPS will 
play the Automated Attendant top menu. Table 24 
Description Value Range
(Default)Description/Function 
						

							CUSTOMIZING THE SYSTEM
Installation Manual 139
5.5 SETTING MAILBOXES
5.5.1 Mailbox Setting Menu
Access the Mailbox Setting Menu through the following sequence:
System Administration Top Menu:
5.5.2 Entering a Mailbox
From Mailbox Setting Menu: 
Enter the data using the following table as a guide.
Table 25 
DescriptionValue Range
(Default)Description/Function
The Extension 
of the Owner2-5 Digits
(None)Sets the extension to be used in conjunction with the 
mailbox. Any valid number can be assigned.
Owner First 
NameUp to 16 
alphabetic 
characters
(None)The Dial by Name feature uses the last name. Both will 
be printed on mailbox report.
Owner Last 
Name
Class of 
Service No.COS No.1-62
(1)Defines a set of services available to each subscriber. The 
Class of Services 63 and 64 are fixed to the Message and 
System Managers. Most subscribers can be placed in the 
same COS. Anyone who needs unclaimed messages 
forwarded to a cell phone, beeper or another mailbox 
would need to be in a separate COS.
Enter The Number: = 1  (Program)
Enter The Number: = 1  (Mailbox Setting)
Program -  Mailbox Setting Menu 
           1.  Enter/Edit
           2.  Delete
           3.  Password Reset
           4.  Mailbox Listing
Enter The Number : = 1
Enter the Mailbox number: =
Program -  Mailbox Setting - Enter/Edit Menu
           1.  Mailbox Setting
           2.  Notification Setting
           3.  Remote Call FWD to CO
Enter The Number : = 1 
						

							CUSTOMIZING THE SYSTEM
140 Installation Manual
From Mailbox Setting Menu: Covering 
Extension2-5 Digits
(None)Specifies where a caller will be transferred when 
Covering Extension is dialed or set under Incomplete 
Call Handling.
Interview 
Mailbox 
Number2-5 Digits
(None)Used to permit mailbox owner to have an interview 
mailbox. Must be an unused mailbox.
All Calls 
Transfer to 
Mailbox1. Yes
2. No
(No)If set to Yes, calls coming to the extension through 
Automated Attendant go directly to the mailbox without 
ringing the extension. (Message Waiting Lamp will not 
be turned on.)Table 25 
DescriptionValue Range
(Default)Description/Function
Enter The Number : = 1
Enter the Mailbox number: =
Program -  Mailbox Setting - Enter/Edit Menu
           1.  Mailbox Setting
           2.  Notification Setting
           3.  Remote Call FWD to CO
Enter The Number : = 2
Program -  Mailbox Setting - Enter/Edit - Notification Setting
           1.  1st Device
           2.  2nd Device
           3.  3rd Device
Enter The Number : =