Panasonic Kx-tvs90 Voice Processing System Installation Manual

							SYSTEM MAINTENANCE AND TROUBLESHOOTING
Installation Manual 181
7.3.8 Flash Memory Usage Statistics Clear
The Flash Memory Usage Report can be cleared of all values and prepared for use again.
Type [Y] (yes) or [N] (no). If Y is entered, the system will clear the data. Wait until Flash 
Memory Usage Report Data Cleared!! appears on the screen before proceeding.
7.3.9 Mailbox Usage Report
The Mailbox Usage Report provides information about the usage at specific mailbox. It 
includes the number of recorded messages, the total amount of outgoing calling time, and 
external message, message notification and group message delivery. 
Note
Specify the range or the mailbox number. To obtain information on specific mailboxes from 
No.200 to No.209, Type [20 ] and Press RETURN, or [200] [,] [209] and Press RETURN. To clear the Flash Memory Usage Report, follow the menu path as shown:
System Administration Top Menu-2-2-2
To select the Mailbox Usage Report, follow the menu path as shown: 
System Administration Top Menu-2-1-7
System Reports - System Report Clear - Flash Memory Usage Statistics Clear
     May I clear Flash Memory usage report data ?  (Y/N) : =
Enter the Range : = 111 
						

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Note
New MSGs, Received MSGs, and ED MSGs are current status indications. All else are 
accumulated indications since the last clearing of this report.
7.3.10 Mailbox Usage Statistics Clear
The Mailbox Usage Report can be cleared of all values and prepared for use again.
Type [Y] (yes) or [N] (no). If Y is entered, the system will clear the data. Wait until Mailbox 
Usage Report Data Cleared!! appears on the screen before proceeding. FROM: The date and time of the last clearing of this report ED: External Delivery
MN: Message Notification IM: Interview message
GM: Personal/System Group Distribution List AF: Auto Forwarding
LD: Long distance call (8 digits or more)
Lcl: Local call (less than 8 digits) Rcv: Received 
Del: Deleted Exp: Expired
To clear the Mailbox Usage Report, follow the menu path as shown: 
System Administration Top Menu-2-2-3
 ** Mailbox Usage Report                                                                                                JAN-4-2001 7:46 PM**
MBOX:111 [JONE BLUE]
New                   MSGs         4
Received            
ED                     
FROM : :                                              JAN-3-2001 9:53 AM
Subscriber Access Time 00:00:40
MBOX Use Time                                        00:00:12 of 01:40:00 ( 1% Used)
                                         ED                         MN                     IM                  GM             AF
Feature Usage                   11                           31                      20                    14              22MSGs         6
MSGs         0
                                         LD                         Lcl                     Beep               Extn.
Outcalling                          6                            13                        0                    28
(Time)                         00:05:10                  00:10:45              00:00:00        00:31:21
                                        Rcv                         Del                    Exp          
MSG Received                 42                           30                      11
System Reports - System Report Clear - Mailbox Usage Statistics Clear
     Enter the Range : =
     May I clear mailbox usage report data ? (Y/N) : = 
						

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7.3.11 Fax Call Report
The Fax Call Report provides information about fax transfer when the VPS receives a fax 
signal. It includes the fax data receiving date, the port number used, and the fax transfer status 
for up to 64 fax messages. 
7.3.12 Fax Call Statistics Clear
The Fax Call Report can be cleared of all values and prepared for use again.
Type [Y] (yes) or [N] (no). If Y is entered, the system will clear the data. Wait until Fax 
Call Report Data Cleared!! appears on the screen before proceeding. To select the Fax Call Report, follow the menu path as shown: 
System Administration Top Menu-2-1-8
FAX-1: Main facsimile machine FAX-2: Alternate facsimile machine
connect: Call was answered by the facsimile machine no-ans.: No Answer
To clear the Fax Call Statistics Report, follow the menu path as shown:
System Administration Top Menu-2-2-4
 ** Fax Call Report                                                                             NOV-14-2001 3:50 PM**
   [DATE/TIME]                   [PORT]                  [FAX-1]         [FAX-2]
   JAN-11       11:15 AM            1                        connect
   MAR-01     07:58 PM             2                         (busy)           (no-ans.)
   MAR-01     10:23 AM            1                         (busy)            connect
                            
System Reports - System Report Clear - Fax Call Report Clear
     May I clear fax call report data ?  (Y/N) : = 
						

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7.4 TROUBLESHOOTING GUIDE
Table 32 
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION
Nothing is heard from the 
VPS when accessing the 
VPS.Improper connection of jacks.
Bad connection with PBX.Confirm that you are using the 
correct extension number for 
the VPS. Ask your System 
Administrator.
Check if the jacks of the VPS 
are connected to the proper 
jacks of the PBX (see 
1.4 DIGITAL 
INTEGRATION).
Check the System Program 
[130] of the KX-TA624 to see if 
the programming agrees with 
the actual connection.
Check the 1-4 VPS (DPT) Port 
Assignment screen of the KX-
TD500, or System Program 
[117] of other KX-T series 
telephone systems that use DPT 
Integration to see if the 
programming agrees with the 
actual connection.
Unable to utilize some of the 
DPT Integration features, 
even though DPT 
Integration has been 
established properly.Your PBX cannot support the 
feature.
The software version of your 
PBX is lower than required.Call National Parts Center at 
1-800-833-9626.
The VPS does not operate.Bad printed circuit board.
Bad connection with PBX.
Incomplete card insertion.Change the printed circuit 
board.
Check the connection between 
the VPS and PBX.
Insert the card firmly into the 
card slot.
Dialing is not registered.A pulse phone is being used by 
mistake.
Improper setting of integration 
mode.Change to a touch tone phone.
Adjust the integration mode 
properly between the VPS and 
your PBX (see Integration 
Mode in Table 73 in 
B7.3 PBX Interface 
Parameters). 
						

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Line disconnection occurs 
while transferring an outside 
call.
Unable to transfer an outside 
call.Improper setting of the 
sequence.
Improper setting of the 
hooking time.
Improper setting of the CPC 
signal.Adjust the transfer sequence to 
that of the connected PBX and 
reset (see Operator Transfer 
Sequence and Extension 
Transfer Sequence in Table 75 
in B7.3 PBX Interface 
Parameters).
Adjust the hooking time to that 
of the connected PBX and reset 
(see Flash Time in Table 71 
in B7.2 Port Setting).
Adjust the CPC signal to that of 
the connected PBX and reset 
(see CPC Signal in Table 71 
in B7.2 Port Setting).
Unable to call an outside 
party.Improper setting of the outside 
call dial procedure.Reset the CO line access 
sequence of the connected PBX 
(see Dial Number in Table 38 
in B2 SYSTEM 
ADMINISTRATION—
MAILBOXES and Number of 
Digits to Access Outside Line 
in Table 62 in B6.7 Other 
Parameters).
Also check Outgoing Call 
Setup Sequence in Table 62 in 
B6.7 Other Parameters).
When setting a Dial Number for 
Device Notification or a 
telephone number for External 
Message Delivery, keep in 
mind the Important Note for 
Dial Number in Table 38 in 
B2 SYSTEM 
ADMINISTRATION—
MAILBOXES.
Unable to call an extension.Improper setting of extension 
numbering plan.Adjust the extension numbering 
plan properly (see Numbering 
Plan 1-16 in Table 61 in 
B6.7 Other Parameters). Table 32 
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION 
						

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Unable to access the 
mailbox.Improper setting of the 
mailbox number.Readjust the number of digits in 
the mailbox number (see 
Mailbox Number in Table 36 
in B2 SYSTEM 
ADMINISTRATION—
MAILBOXES).
Unable to access to Operator 
1Improper setting of the 
operator extension number.Adjust the operator extension 
number to that of the connected 
PBX (see Operators 
Extension in Table 45 in 
B5.1 Automated Attendant 
Parameters).
Connected terminal (RS-
232C port) does not operate.Improper connection.
Improper setting of the 
parameter.Be sure you are using a null 
modem cable (see 
2.7 TERMINAL 
CONNECTION).
The terminal and VPS should 
have the same parameter 
settings for Baud Rate, Word 
Bit Length, Parity and Stop Bit 
Length (see B7.1 RS-232C 
Parameters). 
Unable to make 
reconnection when the line is 
busy.Improper setting of the busy 
signal reconnection procedure.Readjust the busy signal 
reconnection procedure to that 
of the connected PBX (see 
Reconnect Sequence on Busy 
in Table 75 in B7.3 PBX 
Interface Parameters).
Unable to make a no-
response reconnection.Improper setting of the no-
response reconnection 
procedure.Readjust the no-response 
reconnection procedure to that 
of the connected PBX (see 
Reconnect Sequence on No 
Answer in Table 75 in 
B7.3 PBX Interface 
Parameters).
Unable to generate a call 
waiting tone from the VPS.Improper setting of sequence.Adjust the Call Waiting 
sequence to that of the 
connected PBX (see Call 
Waiting Sequence in Table 75 
in B7.3 PBX Interface 
Parameters). Table 32 
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION 
						

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Unable to make an Intercom 
Paging for groups.Improper setting of the 
Intercom Paging access code.Adjust the Intercom Paging 
access code to that of the 
connected PBX (see Paging 
Code for Group 1-16 and 
Paging Code for All Groups 
in Table 67 in B6.7 Other 
Parameters). Table 32 
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION 
						

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7.5 SPECIFICATIONS
Table 33 
Port: 2 Digital/Analog ports
Dialing Method: Touchtone/Pulse (10/20 pps)
Flash Time: 100 ms/300 ms/600 ms/900 ms (programmable)
CPC Detection None/6.5 ms/150 ms/300 ms/450 ms/600 ms (programmable)
Type of Line: Loop start minimum Loop Current: 20 mA
 minimum Line Voltage: 7 V DC
 minimum Ringing Voltage: 40 V AC
Extension Numbering: 2 to 5 digits (programmable)
Pause Time: 1 s to 9 s (programmable)
Message Waiting Lamp: Programmable Touchtone sequence
Main CPU: 16-bit microprocessor
Flash Memory Capacity: Approximately 6 h (non-expandable)
Number of Mailboxes: Maximum 64
(including System Manager and Message Manager mailboxes)
Number of Messages: Maximum 100 per mailbox (programmable)
Personal Greeting Message 
Length:8 s to 60 s (programmable)
Message Retention Time: 1 to 30 days or unlimited (programmable)
Maximum Message Length: 1 min to 6 min, or unlimited length (programmable)
Reports: Mailbox Assignment, COS (Class of Service) Assignment, System 
Service Report, Call Account Report, Port Usage Report, Flash 
Memory Usage Report, Mailbox Usage Report, FAX Call Report
Connections Telephone Line:
Modular connectors   2
In case of Inband, 2-conducotor wire   2
In case of APT, 4-conducotor wire with APT Interface   2
In case of DPT, 4-conducotor wire with DPT Interface   1
Data Port: RS-232C interface port
Environmental Requirements: 0 °C to 40 °C {32 °F to 104 °F}, 10 % to 90 % relative humidity
Power Source: 120 V AC, 60 Hz
Power Consumption: Approximately 10 W
Dimensions (H   W   D): 173 mm   318 mm   65 mm {6-13/16   12-1/2   2-9/16}
Mass (Weight): Approximately 1.2 kg {2.7 lb.} 
						

							SYSTEM FEATURES
Installation Manual 189
Appendix A
SYSTEM FEATURES 
						

							SYSTEM FEATURES 
190 Installation Manual
A1 SYSTEM FEATURES
The Voice Processing System has many features that are available to the System 
Administrator, the System Manager, and/or System Subscribers. The Table 34 lists and briefly 
describes each key VPS system feature. In addition, references to specific sections of this 
manual and the Subscribers Guide are provided in the references column that pertains to each 
feature listed. The specific procedure steps required to initiate, access, or utilize each feature 
are detailed at these references.
Note
Depending on the model and/or the software version of the connected PBX, you may not be 
able to utilize some of the features available only with DPT Integration. For more 
information, call National Parts Center at 1-800-833-9626.
Table 34 
FEATURE DESCRIPTION REFERENCES
Alternate Extension 
Groupa group of extensions, which require a 
different call transfer sequence than normal, 
placed into a separate group.See Dialing Parameters in 
3.2.4 PBX Interface 
Parameters.
See Alternate Extension 
Assignment in 
B5.1 Automated Attendant 
Parameters.
See Alternate Extension 
Group in Glossary.
APT Integration is the interface data link that permits certain 
information and command functions to be 
sent to the VPS from the PBX. The 
information and command functions include: 
Auto Configuration, Caller ID Call Routing, 
Caller Name Announcement (System/
Personal), Direct Mailbox Access, Intercom 
paging, Live Call Screening, Personal 
Greeting for Caller ID Two-Way Recording, 
Two-Way Transfer.See VOICE MAIL in 
1.3.3 Which Phone Systems 
are Compatible?.
See 1.4.1 General.
See 1.4.2 APT Integration.
See 1.4.3 Connection 
Example—APT Integration.
See 2.6 CONNECTIONS.
See 3.1.1 APT/DPT or Inband 
Signaling?
See INTEGRATING THE VPS 
WITH THE PANASONIC KX-
TA SERIES PBX AND KX-TD 
SERIES PBX.
See APT Integration in 
Glossary.