Panasonic Kx-tvs90 Voice Processing System Installation Manual

							SYSTEM MAINTENANCE AND TROUBLESHOOTING
Installation Manual 171
Note
The Total Number of Registered shown at the bottom of the screen does not include the 
prompts that have been turned off.
7.2.16 Utility Command List (HELP)
Use the HELP command to display the list of all available utility commands.
1.Type HELP, then Press RETURN. Blank: The prompt has not been recorded (but the default 
[System Prompt] is active)—WILL BE HEARD
Prompt No.: The prompt has been recorded—WILL BE HEARD
Prompt No. with an*: The prompt has been recorded but is turned off—
WILL NOT BE HEARD
OFF: The prompt has never been recorded and the default 
prompt has been turned off—WILL NOT BE 
HEARD
$  HELP
OFLN : System Off-line
ONLN : System On-line
PASS : Password setting
TIME : Time & Date setting
PSET : Report Print Out Time setting
ELOG : Device Error Log Listing
SAVE : VPS Program & Date Save (VPS —> PC : Xmodem)
LOAD : VPS Program & Date Load (VPS  User Prompt 1
            2        —> User Prompt 2
            None —> User Prompt 1&2
QSET : Quick Setup
LMON : Line Monitor
PUTD : DTMF Information Display (Dont leave enabled after 
                 troubleshooting.)
WCID     : Wait Time for Caller ID
$  
						

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7.2.17 Quick Setup (QSET)
Use the QSET command initially to setup the VPS very roughly when you use it for the first 
time or after system initialization.
Note
Quick setup requires VT100 emulation software.
Type QSET, then Press RETURN.
7.2.18 Circuit Condition Display (LMON)
Use the LMON command to display the circuit condition every 1.5 s. To turn off this 
command, enter [\]. 
The following circuit conditions may be displayed.
7.2.19 Touchtone Information Display (PUTD)
Use the PUTD command to display the touchtones the VPS receives and sends.
In addition to the touchtones, the following will be displayed—the Incoming Call Service 
(Voice Mail, Automated Attendant, Custom, and Interview) entered by the caller and the time 
periods that the ports are enabled.
Type PUTD. The VPS will remain in this mode until PUTD is entered again. The default 
setting of this mode for all ports is OFF.Ready : Possible to serve
Incoming Call : Processing arrival service
Outgoing Call : Processing sending service
DSP Reset : Processing DSP reset disposition
PT connect : Processing PT connect disposition
Error : DSP Card is not loaded
$ LMON
       No.:
           1:      Ready
           2:      ReadyStatus
$ PUTD
          Target Port : **
   Dont leave enabled after troubleshooting.
$ 
						

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Installation Manual 173
To change the mode from PUTD to OFF, Type PUTD again. 
Note
*means enable for the port. 0 means disable for the port.
To set the mode for only 1 port, Type PUTD and the port number.
Sample display:
WARNING
PUTD is a command originally used when troubleshooting. Do not use this command 
for any other purpose. Do not disconnect the RS-232C connection while the PUTD 
command is enabled. This could cause data overflow.
$ PUTD
         Target Port : 00
  Dont leave enabled after troubleshooting.
$
$ PUTD 1
         Target Port : 0*  
   Dont leave enabled after troubleshooting.
$
$ PUTD
           Target Port for Debug :  * *  
$
[1] DTMF:3
[1] DTMF:8
[1] A.Attend
[1] DTMF:#
[1] DTMF:6
[1] Voice Mail
[1] DTMF:1
[1] DTMF:0
[1] DTMF:1
[1] NonSub Svc
[1] *  *  *
[1] DTMF:#
[1] DTMF:9
[1] Thank you 
						

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7.2.20 Wait for Caller ID (WCID)
Use the WCID command to specify the length of time (in seconds) the VPS must wait for the 
Caller ID after the VPS has received the incoming call from the PBX.
If Caller ID is not needed at all, set the waiting time to 0 to accelerate the VPS response to 
incoming calls.
Type WCID, then Press RETURN.
$ WCID
   WAIT TIME FOR CALLER ID (5 sec) [0-60 sec] : = 0 
$ 
						

							SYSTEM MAINTENANCE AND TROUBLESHOOTING
Installation Manual 175
7.3 SYSTEM REPORTS
The System Administrator is able to generate 8 System Reports to monitor VPS operating 
status. The reports can be displayed on a data terminal or printed. The terminal or printer must 
be connected to the RS-232C port. (The System Manager is also able to output System 
Reports.)
The following 4 reports can be cleared of all values and prepared for use again.To select the System Reports Menu, follow the menu path as shown: 
System Administration Top Menu-2-1
To clear the following 4 reports, follow the menu path as shown:  
System Administration Top Menu-2-2
System Reports    System Report Menu
1. Mailbox Assignments
2. COS Assignments
3. System Service Report 
4. Call Account Report
5. Port Usage Report
6. Flash Memory Usage Report
7. Mailbox Usage Report
8. Fax Call Report
Enter the Number : =
System Reports    System Clear Menu
1. Port Usage Statistics Clear
2. Flash Memory Usage Statistics Clear
3. Mailbox Usage Statistics Clear
4. Fax Call Report Clear
Enter the Number : = 
						

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7.3.1 Mailbox Assignments
The Mailbox Assignments report provides information about the applied mailbox authorized 
features and current parameter settings.
Note
Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit 
long.
Note
An X displayed on the screen indicates that the feature marked with the X is set to YES.
7.3.2 COS (Class of Service) Assignments
The COS (Class of Service) Assignments report provides information concerning all Class of 
Service numbers.
For a complete explanation of COS parameters, please see Tables 40 and 41 in B3 SYSTEM 
ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS. To select the Mailbox Assignments Report, follow the menu path as shown:
System Administration Top Menu-2-1-1
COS: Class of Service
CExtn: Covering Extension  IVMBOX: Interview Mailbox
AlTrf: All Call Transfer to Mailbox  MN1st: Message Notification Device 1
MN2nd: Message Notification Device 2  MN3rd: Message Notification Device 3
Bep: Beeper Tel: Telephone
To select the COS Assignments Report, follow the menu path as shown:  
System Administration Top Menu-2-1-2
**Mailbox Assignments
JUL-28-2001 11:30 AM **
MBOX         Extn.      Name (Fir/Lst)           COS       CExtn       IVMBOX       AITrf     MN1st      MN2nd      MN3rd
510
511
512
520
521
522
5232
2
16
1
1
21
32601
602
603
--
--
--
--621
611
612
-
888
-
642-
-
-
X
-
-
----
Bep
Tel
---
---
---
------
Tel
Bep
Tel
---
---
------
---
---
Bep
---
---
--- 201
202
203
310
320
410
421JONE / DELY
SCHE /----------
MAY /-----------
JONE /----------
DAVE /---------
CLUS / ALCC
WHIT / BLUE 
						

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Installation Manual 177
Note
An X displayed on the screen indicates that the feature marked with the X is set to Yes. COS: Class of Service number GL: Personal Greeting Length
RtN: New Message Retention RtS: Saved Message Retention 
Time
Ln: Message Length Time 
(Un=Unlimited)CaN: Maximum Message 
CaT: Maximum Message Time 
(Un=Unlimited)RO: Message Retrieval Order 
(L=LIFO, F=FIFO)
SI: Message Scanning with 
InformationSP: Play System Prompt after 
Personal Greeting
CW: Use Call Waiting on Busy DM: Direct Mailbox Access
PG: Intercom Paging Group Pr: Prompt Mode (S=System 
Prompts, U1=User 1 Prompts, 
U2=User 2 Prompts)
RC: Remote Call Forward to CO DC: Delete Message Confirmation
CN: Maximum number of names 
for Personal Caller Name 
AnnouncementGC: Play Personal Greeting for 
Caller ID
CS: Caller ID Screening MN: Authorization for Message 
Waiting Notification
ED (pr): Authorization for External 
Message Delivery (Prompt 
Mode)
(SY=System, U1=User 1, 
U2=User 2, SL=Selective)AF: Authorization for Auto 
Forwarding
(mbox)=Mailbox No
(dl)=Delay Time
(md)=Forwarding Mode
(M=move, C=copy)
 * * COS Assignments JUL-29-2001 11:30 AM * *
COS
1
2
3
63
64GL
16
16
8
-
-RtN
10
7
7
30
30RtS
10
7
7
6
6Ln
5
3
3
Un
6CaN
10
10
10
100
100CaT
10
10
10
100
100RO
L
L
F
L
LSI
N
Y
Y
N
NSP
N
N
N
-
-CW
N
N
N
-
-MC
N
N
N
-
-DM
N
N
N
-
-PG
1
2
3
-
-Pr
U1
U1
S
U1
U1CN
30
30
30
-
-GC
Y
Y
Y
-
-CS
Y
Y
Y
-
-MN
X
X
X
X
 -ED
X
X
-
-
-(pr)
U1
U1
-
-
-AF
-
-
-
-
-(mbox/
-----
-----
-----
-
-dl/
md)
-
-
-
-
- -
-
--
-
RC
N
N
N
N
-DC
N
N
N
N
N 
						

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7.3.3 System Service Report
The System Service Report provides information about the VPS’s usable ports, trunk (CO line) 
groups and Holiday Services. It also indicates the services assigned to each VPS port and each 
trunk (CO line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all 
incoming and outgoing call services.
Trunk data (Trunks 1 and 2 are shown above) is shown only when 1 (or more) service mode is 
not NONE. By default, all trunks for all modes are NONE.
7.3.4 Call Account Report
The VPS can store information for up to 64 outgoing calling sequences (for accounting and 
billing purposes). Outgoing calling information includes the mailbox numbers that executed 
outgoing calls, the telephone numbers called, the call dates, and call duration times. When the 
number of outgoing calling sequences reaches 64, the first 10 items are automatically sent to 
the terminal. Any information sent to the terminal is automatically deleted from the system’s 
memory.To select the System Service Report, follow the menu path as shown: 
System Administration Top Menu-2-1-3
V.M.: Voice Mail Service  C.S.: Custom Service
A.A.: Automated Attendant 
ServiceI.S.: Interview Service
Grt: Company Greeting
** System Service Report                                                                JAN-4-2001 4:37 PM **
  Port  [Day mode]       [Night mode]     [Lunch mode]     [Break mode]
            Grt  Srv             Grt  Srv              Grt  Srv               Grt  Srv
1 1 V.M. 2 A.A. 3 V.M. 4 A.A.
2 1 A.A. 2 I.S.(700) 3 V.M. 4 A.A. 
  Trunk [Day mode]     [Night mode]    [Lunch mode]     [Break mode]
              Grt  Srv           Grt  Srv             Grt  Srv               Grt  Srv
1 SYS A.A. SYS V.M. SYS V.M. SYS A.A.
2 SYS A.A. SYS V.M. SYS V.M. SYS A.A. 
  [Holiday List]
  Name of Holiday Start End Grt Srv Port Trunk
  NEW YEARS DAY JAN-1 15 C.S.(100) 1-2 1-48
  SPRING HOLIDAY MAR-24 APR-5 16 C.S.(99) 1-2 1-48 
						

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Installation Manual 179
Note
Depending on PBX extension numbering, the mailbox numbers might be 2- to5-digit long.
7.3.5 Port Usage Report
The Port Usage Report provides information about port usage and allows system and port 
traffic to be measured. The report includes the accumulated duration times of incoming and 
outgoing calling services and the total connect time for each port.
FROM: The date and time of the last clearing of this report 
ED: External Delivery MN: Message Notification Rcv: Receive
Full-line Time: The total time that both ports were used simultaneously.
7.3.6 Port Usage Statistics Clear
Clears the Port Usage Report for use again.To select the Call Account Report, follow the menu path as shown: 
System Administration Top Menu-2-1-4
To select the Port Usage Report, follow the menu path as shown: 
System Administration Top Menu-2-1-5
** Call Account                        NOV-14-2001 3:40 PM**
MBOX:111
MBOX:116
MBOX:114
MBOX:118
MBOX:112JAN-4
JAN-7
JAN-7
JAN-8
JAN-87:46
2:26
5:06
9:07
10:2400:01:32
00:03:32
00:02:45
00:01:15
00:04:51DIAL:91111111
DIAL:92222222
DIAL:93333333
DIAL:94444444
DIAL:95555555 PM
PM
PM
AM
AM
** Port Usage Report                      JAN-4-2001 7:46 PM**
FROM : : JAN-3-1999 9:53 AM
Port
1
2
TotalED
8
4
9MN
0
0
0Rcv
84
21
105Connect Time
02:10:19
00:18:54
02:39:13
Full-line Time 00:10:15 
						

							SYSTEM MAINTENANCE AND TROUBLESHOOTING
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Type [Y] (yes) or [N] (no). If Y is entered, the system will clear the data. Wait until Port 
Usage Report Data Cleared!! appears on the screen before proceeding.
7.3.7 Flash Memory Usage Report
The Flash Memory Usage Report indicates the amount of flash memory storage used and the 
flash memory availability in minutes. It also presents the following statistics:
The number of messages that were recorded by callers and were copied since the last 
clearing of this report.
The number of messages that were copied since the last clearing of this report.
The number of messages that were deleted by subscribers, and expired and were removed 
by the system since the last clearing of this report.
The number of messages that expired and were removed by the system since the last 
clearing of this report.
Drive: Specifies the memory card. 1 is the MASTER memory card (factory provided). 2 is 
the SLAVE memory card.
FROM: The date and time of the last clearing of this report 
Cpy: Copy (Transfer) Del: Deleted Exp: Expired and RemovedTo clear the Port Usage Statistics Report, follow the menu path as shown: 
System Administration Top Menu-2-2-1
To select the Flash Memory Usage Report, follow the menu path as shown: 
System Administration Top Menu-2-1-6
System Reports - System Report Clear - Port Usage Statistics Clear
     May I clear port usage report data?  (Y/N) : =
** Flash Memory Usage Report                                                   JAN-22-2001 8:30 PM **
                     Drive                   Avail          Used            (%)
                         1                    120 min        0min            (0)
                         2                    240 min        0min            (0)
                 FROM : :   JAN-21-2001 10:20 PM 
                                                         New           Cpy            Del             Exp
                 MSGs                                0                 0                0                 0