Panasonic Kx-tvs90 Voice Processing System Installation Manual

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Appendix D
MESSAGE MANAGERS GUIDE 
						

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D1 ACCESSING THE MESSAGE MANAGERS 
MAILBOX
The Message Managers Mailbox must be accessed before performing any Message Manager 
task. To access the Message Managers mailbox, three items of information must be known: 
the telephone number connected directly to the Voice Mail Service, the Message Managers 
Mailbox Number, and the Message Managers Password (if assigned). The Message Managers 
Mailbox Number is 98, 998 (default), 9998, or 99998 depending upon the mailbox number 
length specified in System Programming. The Message Managers password is assigned 
through the Message Managers Service.
To Access the Message Managers Mailbox
1.
Dial the Extension Number connected to the Voice Mail Service. Or Dial any VPS 
Extension Number and Press [#] [6] (Service Access Command).
2.Press [ ], then enter the Message Managers Mailbox Number 98, 998, 9998 or 99998.
3.Type the Password followed by [#]. The Main Menu of Message Managers Service will 
be played. Please enter your partys mailbox number.
To enter by name, press [#] and [1].
If you are using a rotary telephone, stay on the line.
To call the operator, press [0].
Enter your password, followed by [#].
You have (number) new message(s).
To transfer General Delivery Mailbox messages, press [1].
To set up message waiting notification, press [2].
To customize your mailbox, press [3].
To set the clock, press [4].
To modify message, press [5].
To set station call forwarding, press [6].
To end this call, press [ ]. 
						

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D2 MANAGING THE GENERAL DELIVERY 
MAILBOX
One of the Message Managers functions is to check the General Delivery Mailbox for 
messages and transfer them to the appropriate mailbox or mailboxes (System Group 
Distribution Lists may be used). This can be done at any time using the telephone.
Listening to Messages
The Message Manager can monitor the status of the General Delivery Mailbox through his 
mailbox. He can listen to the messages stored in the General Delivery Mailbox and, if 
necessary, transfer them to their intended recipients.
1.Log in the Main Menu.
2.The VPS plays the number of new messages. Press [1] to listen to the messages.
3.The VPS plays each message, identifying the sender and indicating when the message was 
recorded. Press [0] to listen to the entire menu.
[1] Repeat this Message
[1] [1] Replay the Previous Message
[2] Play the Next Message
[3] ([1]) Erase this Message
[4] Reply
[5] Rewind
[6] Fast Forward
[7] Transfer
[8] Message Scan
Transferring Messages
Messages left in the General Delivery Mailbox must be transferred to their intended recipients 
with voice comments attached when necessary. When a message has been transferred, we 
recommend that the original be deleted from the General Delivery Mailbox.
1.Log in the Main Menu.
2.Press [1] to transfer messages from the General Delivery Mailbox. 
						

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3.The VPS plays the first (next/last) message. Press [7] to transfer the message.
4.Type the destination mailbox number.
5.Press [2] to accept the number.
6.Press [2] to transfer with comment.
Note
Press [1] to transfer messages without comment. Press [3] to add a mailbox number. 
Press [4] to review the Mailing List.
7.Record the comments and Press [1].
8.Press [2] to accept the comments entered. 
						

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D3 SETTING UP MESSAGE WAITING 
NOTIFICATION
The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. 
Two types of Message Waiting Notification are available: Notification by Message Waiting 
Lamp and Notification by Calling.
Setting Message Waiting Lamp Status
The VPS illuminates the message waiting lamp on the extension when a new message is 
recorded in the Message Managers Mailbox.
Note
The extension assigned for Operator 1 in the Day Mode is the Message Managers 
extension. However, its default extension number (0) cannot be used with the Message 
Waiting Lamp feature. When using this feature, you must assign the extension number that 
is included in the Extension Numbering Plan.
1.Log in the Main Menu.
2.Press [2] to set Message Waiting Notification
3.Press [1] to change the Message Waiting Lamp Notification Status.
4.Press [1] to change the Message Waiting Lamp Notification Status, or [2] to accept it. 
Setting Notification by Calling Status
The VPS calls the preset telephone or beeper when a new message is recorded in the Message 
Managers Mailbox. Set the following parameters as appropriate.
Setting Device Status
For each device, the notification is enabled or disabled according to a preset schedule. The 
Message Manager cannot enable a device according to a schedule. The System Administrator 
must accomplish this task (see Time Frame 1, 2 in Table 38 in B2 SYSTEM 
ADMINISTRATION—MAILBOXES). 
						

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1.Log in the Main Menu.
2.Press [2] to set Message Waiting Notification.
3.Press [2] to change the Device Status.
4.Type the device number (1-3).
Note
If a telephone number has not been assigned to the selected device number, you 
cannot set the device status. See Assigning Notification Numbers to assign a 
telephone number.
5.Press [1], [2], or [3] to select the device status.
[1] Schedule (enabled on the schedule)
[2] Continuously (enabled whole day)
[3] Not Use (disabled whole day)
Assigning Notification Numbers
Up to 3 telephone or beeper numbers can be set for message notification. Use the number keys 
0 to 9, the tone/pulse switch, and the beeper Callback Number Display Entry Code [X] to make 
these assignments.
When the Beeper Callback No. Entry Code is added at the end of a beeper number, the VPS 
will ask the caller to enter the callback number that will display on the beeper. System 
Programming determines if the Callback Number Entry is to be entered before, after, or 
without the message.
It is also possible to have the caller select whether or not to enter a callback number. The 
System Manager must authorize the use of the Beeper Callback No. Entry Code.
1.Log in the Main Menu.
2.Press [2] to set Message Waiting Notification
3.Press [3] to assign Telephone Number.
4.Press [1] to change the first telephone number, [2] to change the second telephone number, 
or [3] to change the third telephone number.
5.Press [1] to set the telephone number. 
						

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6.Type the telephone number.
7.Press [2] to accept the entry.
[1] Change the telephone number
[2] Accept
[3] Review
[4] Add more digits
[5] Insert a pause
[6] Set dial mode
[7] Insert a wait for dial tone
[8] Insert a beeper display command
8.Press [1] to be notified by telephone or [2] by a beeper. 
						

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D4 CUSTOMIZING THE MESSAGE MANAGERS 
MAILBOX
The Message Manager is able to customize the Message Managers mailbox by specifying: (1) 
the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 
and 2 as the call forwarding destinations when Remote Call Forwarding is set to a CO line.
Note
While the System Administrator programs via a personal computer, the Message Manager 
cannot access this service. The VPS plays Sorry, this function is not available.
Message Managers Password
The Message Manager can specify the password at any time using the telephone. The password 
contains up to 10 numeric characters. It must be entered to execute the message management 
operation.
Operators Extensions
When callers require help, they can Press [0] on their telephone keypad to be transferred to an 
operator extension. In each Day, Night, Lunch, and Break Modes, up to 3 operators (Operator 
1, 2, 3) can be specified. The extension number assigned for Operator 1 in the Day Mode will 
be for the Message Manager.
Telephone Numbers 1 and 2 for Remote Call Forward to CO
The customization of the Message Managers mailbox only allows you to assign Telephone 
number 1 and/or 2; to enable call forwarding to the telephone number assigned by following 
the steps below, follow the instructions in D7 REMOTE CALL FORWARDING SET.
If you should change the telephone number after you have enabled call forwarding to a CO line, 
you must go back to D7 REMOTE CALL FORWARDING SET to reset the call forwarding 
setting; otherwise, you will be transferring calls to the old telephone number unknowingly.
1.Log in the Main Menu.
2.Press [3] to customize Mailbox.
3.The VPS plays the current password setting. Press [1] to change the password. If a 
password has not yet been assigned, go to Step 4. Press [2] to accept the current setting—
Go to Step 6. 
						

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4.Type the password and Press [#].
5.The VPS plays the current password setting. Press [2] to accept it.
6.The VPS plays the current operators extension setting. Press [1] to change or assign the 
operators extension. Press [2] to accept the current setting, or Press [3] to delete the current 
setting—Go to Step 9.
Note
Operator 1s extension number cannot be deleted.
7.Type the extension number.
8.The VPS plays the current extension setting. Press [2] to accept it.
9.Repeat Steps 6-8 to assign or to delete the extension number for the Day, Night, Lunch and 
Break Modes for each operator.
10. The VPS plays the current Telephone number 1 setting. Press [1] to change the telephone 
number. If a telephone number has not yet been assigned, go to Step 11. Press [2] to accept 
the current setting—Go to Step 13.
11. Type the telephone number using 0-9 and  .
Notes
Please make sure you begin the telephone number with a Line Access Code (to 
seize a CO line).
When connected to the KX-TD816/TD1232/TA1232, the maximum number of 
characters allowed to be entered is 16; when connected to the KX-TD500, 24.
12. The VPS plays the current Telephone number 1 setting. Press [2] to accept it.
13. The VPS plays the current Telephone number 2 setting. Press [1] to change the telephone 
number. If a telephone number has not yet been assigned, go to Step 14. Press [2] to accept 
the current setting.
14. Type the telephone number using 0-9 and  .
15. The VPS plays the current Telephone number 2 setting. Press [2] to accept it. 
						

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D5 SETTING THE SYSTEM CLOCK
The Message Manager can set the system clock directly from the telephone. It is important to 
set the exact time because Message Waiting Notification, External Message Delivery, 
redialing and rescheduling of External Message Delivery, and Automatic Message Deletion 
are all scheduled using this setting. The System Administrator and System Manager are also 
able to set the clock.
The system automatically adjusts the time as appropriate when daylight saving time begins and 
ends.
Note
The Message Manager cannot set the system clock while:
the System Administrator programs via a personal computer,
the System Manager sets mailboxes and Class of Service (COS), and customizes the 
System Managers Mailbox.
The VPS plays Sorry, this function is not available.
1.Log in the Main Menu.
2.Press [4] to set the time and date.
3.Press [1] to change the current setting.
4.Type the current time and Press [#].
Note
Press [0] for help. For example, to enter 5 oclock, press 5 and # or to enter 5:15, 
press 5, 1, 5, and #.
5.Press [1] for AM or [2] for PM.
Note
This selection is not available if 24-h is selected in Position of AM/PM in Time 
Stamp in Table 59 in B6.5 Prompt Setting.
6.Press [2] to accept the time.
7.Press [1] to change the current date.
8.Type the current month and Press [#].