Panasonic Kx-tvs90 Voice Processing System Installation Manual

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Note
Press [0] for help. For example, to enter January, press 1 and #.
9.Type the day and Press [#].
10. Type the last 2 digits of the year and Press [#].
11. Press [2] to accept the date entered. 
						

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D6 RECORDING MESSAGES
The Message Manager is responsible for recording various system messages (specifically: 
menus, voice labels, user prompts, and system caller names). He is responsible for maintaining 
the following:
Company Greetings—Up to 32 company greetings for business/non-business and Lunch/
Break hours as well as holidays can be selected, recorded, or deleted as necessary.
Company Name
The Department Dialing Menu (maximum length: 6 min)—A caller can access departments 
with the touch of one key. Nine Department Dialing selections (1 to 9) can be recorded.
The Custom Service Menus (maximum length: 6 min each)—Up to 100 custom service 
menus can be recorded. These menus guide callers to the services they require without the 
need for a human operator. This is the most useful and powerful feature of your Panasonic 
Voice Processing System. For example, the Message Manager can record menus in a wide 
variety of foreign languages.
* The Voice Labels (maximum length: 6 min each)—Up to 20 System Group Distribution 
Lists can be created by the System Administrator. Each list can have a voice label.
The User Prompts (maximum length: 6 min each)—There are 3 kinds of voice mail 
prompts: (1) System Prompts, (2) User 1 Prompts, and (3) User 2 Prompts. Generally, the 
System Prompts should be left alone; they are recorded at the factory in English. However, 
the Message Manager can record User 1 Prompts and User 2 Prompts in any language he 
wishes.
The Multilingual Selection Menu (maximum length: 6 min)—With this menu, callers can 
select the language they prefer to hear all prompts (mentioned in the previous paragraph, 
The User Prompts). For example, the Message Manager can record a menu like this:
For English, press (7).
For French, press (8).
For Chinese, press (9).
* The System Caller Names (maximum length: 4 s each)—Up to 120 Caller ID numbers can 
be registered by the System Administrator. The Message Manager is responsible for 
recording a name for each Caller ID number. 
* While the System Administrator programs via a personal computer, the Message Manager 
cannot record the Voice Labels and System Caller Names. The VPS plays Sorry, this 
function is not available. 
						

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Recording Menus and Voice Labels
1.
Log in the Main Menu.
2.Press [5] to modify messages.
3.Select the desired number to be recorded.
[1] Record the Company Greetings.
[2] Record the Company Name.
[3] Record the Department Dialing Menu.
[4] Record the Custom Service Menus. 
[5] Record the Voice Labels for System Group Distribution Lists.
[7] Record the Multilingual Selection Menu.
4.For the item selected in Step 3, follow these steps:
For the Company Greetings—Enter the Company Greeting Number (1-32).
For the Company Name—Go to Step 5.
For the Department Dialing Menu—Go to Step 5.
For the Custom Service Menus—Enter a Custom Service Number (1-100).
Enter [0] to record the Custom Service exit prompt. 
For the Voice Labels—Enter a System Group Distribution Lists number to be 
labeled. (The System Administrator assigns list numbers.) 
For the Multilingual Selection Menu—Go to Step 5.
5.The VPS plays the current message. Press [1] to change the message. If a message has not 
yet been recorded, go to Step 7.
6.Press [1] to record the message. Press [2] to erase the current message and return to Step 3 
or 4.
7.Record the message at the tone and Press [1].
8.Press [2] to accept the message.
Note
Press [1] to review the recorded message.
Press [3] to erase the recorded message and try again—Return to Step 7.
Press [4] to add a message.
Press [ ] to erase the recorded message and exit—Return to Step 3. 
						

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9.Repeat Steps 4-8 to record other Company Greetings, Custom Service Menus, and/or Voice 
Labels.
Recording User Prompts
1.
Log in the Main Menu.
2.Press [5] to modify messages.
3.Press [6] to modify user prompts.
4.Press [1] to change User Prompt 1, or [2] to change User Prompt 2.
5.To change specific prompts, Go to Step 6.
To change all prompts in a row without reviewing the current recording, Go to Step 7.
6.To change specific prompts:
a)Press [1] 
b)Enter the prompt number you want to change. (There is a complete list of modifiable 
prompts in D9 LIST OF MODIFIABLE PROMPTS.)
c)The VPS plays the prompt number.
d)Press [1] to change the prompt. If a prompt has not yet been recorded, the VPS plays the 
system prompt—go to Step 6g. (If you wish to turn off a certain prompt, please first 
record a dummy prompt. Then go back to Step 6 and you will be able to turn it off by 
going through these steps.)
Note
Press [2] to return to Step 6b.
e)The VPS plays the current prompt. Press [1] to change the prompt.
Note
Press [2] to retain the current recording—Return to Step 6b.
f)Press [1] to record a new prompt.
Note
Press [2] to erase the current recording—Return to Step 6b.
Press [3] to turn off/on the specified prompt—Return to Step 6b.
g)Record a prompt at the tone and Press [1] to end recording.
h)Press [2] to accept the recorded prompt.
Note
Press [1] to review the recorded prompt.
Press [3] to erase the recorded prompt and try again—Return to Step 6f.
Press [ ] to erase the recorded prompt and exit—Return to Step 6b. 
						

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i)Repeat Steps 6b to 6h to record other prompts.
7.To change all prompts in a row:
a)Press [2]
b)Enter the prompt number you want to change. (There is a complete list of modifiable 
prompts in D9 LIST OF MODIFIABLE PROMPTS.)
c)The VPS plays the prompt number.
d)Press [1] to change the prompt. 
Note
Press [2] to go to Step 7g.
Press [3] to turn off/on the prompt.
e)Record a prompt at the tone and Press [1] to end recording.
f)Press [2] to accept the recorded prompt.
Note
Press [1] to review the recorded prompt.
Press [3] to erase the recorded prompt and try again—Return to Step 7e.
Press [ ] to erase the recorded prompt and exit—Go to Step 7g.
g)The VPS plays the next prompt number.
h)Repeat Steps 7d to 7g to record other prompts.
Note
User prompts can be saved in a personal computer (command SAVE through the RS-232C). 
Once they have been saved, they can be restored (with the command LOAD) at any time. 
There is a complete list of modifiable prompts and prompt numbers in D9 LIST OF 
MODIFIABLE PROMPTS.
Recording System Caller Names
1.
Log in the Main Menu.
2.Press [5] to modify messages.
3.Press [8] to modify system caller names. 
						

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4.Enter the Caller ID List Number*1 (1-120) to be modified.
Note
Enter [ ] to return to Step 3.
To record system caller names, first Caller ID numbers must be assigned (see 
B6.6 System Caller Name Announcement).
5.The VPS plays the Caller ID number and its name. To change the name, Press [1]. If a name 
has not yet been recorded for this Caller ID number, go to Step 6. 
Note
Press [2] to accept the current name—Return to Step 4.
Press [3] to erase the current name—Return to Step 4.
6.Record the name at the tone and Press [1].
7.The VPS plays the recorded name. Press [2] to accept it.
Note
Press [1] to change the recorded name—Return to Step 6.
Press [3] to erase the recorded name—Return to Step 4.
8.Repeat Steps 4-7 to record names for other Caller ID List numbers.
*1Guidance is Caller Name Announcement number. 
						

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D7 REMOTE CALL FORWARDING SET
The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) 
from a remote location to forward various types of calls to a desired extension or an outside 
telephone. There are six forwarding settings available:
FWD All—Forward all incoming calls to a desired extension number.
FWD Busy—Forward all incoming calls to a desired extension number when the line is 
busy.
FWD No Answer—Forward all incoming calls to a desired extension number when there 
is no answer.
FWD Busy or No Answer—Forward all incoming calls to a desired extension number when 
the line is busy or there is no answer.
FWD to CO—Forward all incoming calls to Telephone number 1 or 2 (preprogrammed in 
the Mailbox Setting), or to any other telephone number.
FWD Cancel—Cancel the forwarding setting.
Notes:
The Remote Call Forwarding Set feature is available with DPT Integration only.
By default, the extension number for the Message Managers extension (assigned for 
Operator 1 in the Day Mode) is 0. However, the default setting cannot be used with 
this feature. When using this feature, you must assign the extension number that is 
included in the Extension Numbering Plan.
FWD to CO must be enabled in the COS (Class of Service) setting to be utilized (see 
Remote Call Forward to CO in Table 41 in B3 SYSTEM ADMINISTRATION—
SETTING COS (CLASS OF SERVICE) PARAMETERS).
Assigning the Remote Call Forwarding Set
1.
Log in the Main Menu.
2.Press [6] to set Remote Call Forwarding.
3.Press [1], [2], [3], [4], [5], or [6] to select the desired forwarding setting. 
						

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[1] FWD All
[2] FWD Busy
[3] FWD No Answer
[4] FWD Busy or No Answer
[5] FWD to CO
[6] FWD Cancel
4.For the items selected in Step 3, follow these steps:
For FWD All—Go to Step 5.
For FWD Busy—Go to Step 5.
For FWD No Answer—Go to Step 5.
For FWD Busy or No Answer—Go to Step 5.
For FWD to CO—Go to Step 7.
For FWD Cancel—Go to Step 10.
5.Type the extension number.
6.Confirm the entry is correct and Press [2] to accept it. Go to Step 11.
Note
Press [1] to change the extension number—Return to Step 5.
7.Press [1] or [2] to select Telephone number 1 or Telephone number 2 (Go to Step 9), or 
Press [3] to select another telephone number.
8.Type the telephone number using 0-9 and  .
Notes
Please make sure you begin the telephone number with a Line Access Code (to 
seize a CO line).
When connected to the KX-TD816/TD1232/TA1232, the maximum number of 
characters allowed to be entered is 16; when connected to the KX-TD500, 24.
9.Confirm the entry is correct and Press [2] to accept it. Go to Step 11.
Note
Press [1] to change the telephone number. Return to Step 7.
10. Call Forwarding is canceled. Press [2] to accept it.
11. Call Forwarding setting data is transmitted to the PBX. If the forwarding setting or 
canceling has been completed properly, you will hear: Call forwarding accepted or Call 
forwarding is canceled. 
						

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Note
If you hear Call Forwarding not accepted. Please check the destination number, 
the forwarding setting has not been completed properly at the PBX, possibly because 
a nonexistent extension number has been entered as the destination. It is also possible 
that the model of the connected PBX does not support the Remote Call Forwarding 
Set, or its software version is lower than required; for more information, call National 
Parts Center at 1-800-833-9626. 
						

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D8 LIST OF PROMPTS FOR VOICE MAIL AND 
AA SERVICE
There are over 900 voice prompts (all listed in the next section) and they come in 3 types.
(1) System Prompts—in English (cannot be modified)
(2) User 1 Prompts—recordable
(3) User 2 Prompts—in Spanish (can be erased or modified)
However, in many cases it is not necessary to record all the voice prompts (recording over 900 
voice prompts is a big undertaking). When an outside party calls AA service or VM service, 
he only hears some of the following prompts. Therefore, it is necessary only to record (or 
modify) these prompts. Please change prompts as needed for your application. For example, 
prompt no. [819] could be Thank you for calling ABCD Travel, instead of Welcome to the 
Voice Processing System. (The maximum length of a prompt is fixed at 6 min.)
Note
To identify the prompt(s) linked to each prompt listed below, refer to the next section, 
D9 LIST OF MODIFIABLE PROMPTS.
Prompts Common to VM and AA Services
Table 80 
Prompt No. Modifiable Prompts
248 Good afternoon
249 Good evening
250 Good morning
819 Welcome to the Voice Processing System
675 To enter by name, press the pound sign and 1
132 Enter the first 3 or 4 letters of the persons last name
198 For Q, press 7
199 For Z, press 9
505 Sorry, there are no more matching names
513 Sorry, this name cannot be found
277 Incorrect entry
274 If you are using a rotary telephone, stay on the line
618 To call the operator, press 0
49 Calling the operator