Panasonic Kx-tvs90 Voice Processing System Installation Manual

							SYSTEM ADMINISTRATORS GUIDE
Installation Manual 241
B4 SYSTEM ADMINISTRATION—PORT/TRUNK 
SERVICE
One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (CO 
line) group: Voice Mail, Automated Attendant, Interview, or Custom Service.
The Port Assignment menu and Trunk Group Assignment menu allow the Company Greeting 
Number, Prompt Mode, and Delayed Answer Time to be programmed.
Services have this order of priority:
Holiday Service > Caller ID Call Routing > Trunk Service > Port Service
(Holiday Service has the highest priority.)
B4.1 Port Assignment
Port (1-2)-Day Mode
Note
In Tables 42 and 43, the sub-parameter Prompt for Rotary Callers is underlined. This 
sub-parameter can be assigned only when Incoming Call Service Prompt is set to 
Selective.To access the proper menu for Port/Trunk Service Menu, follow the menu path as 
shown:
System Administration Top Menu-1-3
To access the proper menu for Day, Night, Lunch or Break Mode for the selected 
port, follow the menu path as shown:
System Administration Top Menu-1-3-1-Port No.(1-2)
To access the proper menu for Day Mode features for the selected port, follow the 
menu path as shown:
System Administration Top Menu-1-3-1-Port No.(1-2)-1  
						

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Table 42 
Parameter Value Range
(Default)Description/Function
Company 
Greeting No.1-32
S: System 
Greeting
N: None
(System 
Greeting)Specifies the company greeting to be played on the port.
The System Greeting is: Good Morning/Afternoon/
Evening. Welcome to the Voice Processing System.
Incoming Call 
Service1. Voice Mail
2. Auto. Attn.
3. Interview
4. Custom
(Auto. Attn.)Specifies one of 4 incoming call services.
Note 1: When you specify the Interview Service, one of 
subscribers Interview Mailbox numbers should also be 
specified. 
Note 2: When you specify the Custom service, one of 100 
(1-100) Custom service numbers should also be specified.
Incoming Call
Service Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1)Specifies the language of voice prompts to be played on 
this port. When set to Selective, the caller can select the 
language of his choice, provided the Message Manager 
has recorded the Multilingual Selection Menu and the 
System Administrator has specified Prompt Selection 
Number in System/User 1/User 2 Prompt Selection 
Number in Table 59 in B6.5 Prompt Setting.
Note: If Selective is specified, you will need to select a 
prompt available for rotary callers. See Prompt for 
Rotary Callers below.
Prompt for
Rotary Callers
1. System
2. User 1
3. User 2
(System)Specifies which language (System/User 1/User 2) a rotary 
caller or an External Delivery Message receiver hears 
when he cannot enter any digit (Prompt Selection 
Number) after the Multilingual Selection Menu has been 
played.
Delayed 
Answer
Time0-60 s
(0)Specifies whether the port answers immediately (0) or 
with delay (1-60 s). 
						

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Port (1-2)-Night Mode
Port (1-2)-Lunch Mode
Port (1-2)-Break Mode
B4.2 Trunk Group Assignment
This assignment is effective only with APT/DPT Integration. The trunk (CO line) group 
numbers range from 1 to 48.
Notes
For KX-TD series (except for KX-TD500), trunk (CO line) group number in this 
section (assignment) means CO line number.
The maximum number of trunk (CO line) groups depends on the VPS model. To access the proper menu for Night Mode features for the selected port, follow the 
menu path as shown:
System Administration Top Menu-1-3-1-Port No.(1-2)-2
To access the proper menu for Lunch Mode features for the selected port, follow the 
menu path as shown:
System Administration Top Menu-1-3-1-Port No.(1-2)-3
To access the proper menu for Break Mode features for the selected port, follow the 
menu path as shown:
System Administration Top Menu-1-3-1-Port No.(1-2)-4
To access the proper menu for Day, Night, Lunch or Break Mode for the selected 
PBX trunk (CO line) group, follow the menu path as shown:
System Administration Top Menu-1-3-2-Trunk Group No.(1-48)  
						

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Trunk (1-48)-Day Mode
Note
The maximum number of trunk (CO line) groups depends on the VPS model.To access the proper menu for Day Mode features for the selected PBX trunk (CO 
line) group, follow the menu path as shown:
System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-1 
Table 43 
Parameter Value Range
(Default)Description/Function
Company 
Greeting No.1-32
S: System 
Greeting
N: None
(System 
Greeting)Specifies the company greeting to be played on the trunk 
(CO line) group.
The System Greeting is: Good Morning/Afternoon/
Evening. Welcome to the Voice Processing System.
Incoming Call 
Service1. Voice Mail
2. Auto. Attn.
3. Interview
4. Custom
5. None
(None)Specifies one of 4 incoming call services.
Note 1: When you specify the Interview Service, one of 
subscribers Interview Mailbox numbers should also be 
specified. 
Note 2: When you specify the Custom service, one of 100 
(1-100) Custom service numbers should also be specified.
Incoming Call
Service Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1) Specifies the language of voice prompts to be played on 
this trunk (CO line) group. When set to Selective, the 
caller can select the language of his choice, provided the 
Message Manager has recorded the Multilingual Selection 
Menu and the System Administrator has specified Prompt 
Selection Number in System/User 1/User 2 Prompt 
Selection Number in Table 59 in B6.5 Prompt Setting.
Note: If Selective is specified, you will need to select a 
prompt available for rotary callers. See Prompt for 
Rotary Callers below.
Prompt for
Rotary Callers
1. System
2. User 1
3. User 2
(System)Specifies which language (System/User 1/User 2) a rotary 
caller or an External Delivery Message receiver hears 
when he cannot enter any digit (Prompt Selection 
Number) after the Multilingual Selection Menu has been 
played. 
						

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Trunk (1-48)-Night Mode
Note
The maximum number of trunk (CO line) groups depends on the VPS model.
Trunk (1-48)-Lunch Mode
Note
The maximum number of trunk (CO line) groups depends on the VPS model.
Trunk (1-48)-Break Mode
Note
The maximum number of trunk (CO line) groups depends on the VPS model.Delayed 
Answer
Time0-60 s
(0)Specifies whether the trunk (CO line) group answers 
immediately (0) or with delay (1-60 s).
To access the proper menu for Night Mode features for the selected PBX trunk (CO 
line) group, follow the menu path as shown:
System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-2
To access the proper menu for Lunch Mode Features for PBX trunk (CO line) group, 
follow the menu path as shown:
System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-3
To access the proper menu for Break Mode Features for the selected PBX trunk (CO 
line) group, follow the menu path as shown:
System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-4Table 43 
Parameter Value Range
(Default)Description/Function 
						

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B5 SYSTEM ADMINISTRATION—SERVICE 
SETTINGS
B5.1 Automated Attendant Parameters
The Automated Attendant Service has 3 main functions: Department or Speed Dialing, 
Operators Parameters, and Alternate Extension.
Department Dialing
Department Dialing is a speed-dialing feature that permits a caller to reach the intended 
extension by dialing a single digit (1-9).To access the proper menu for Automated Attendant Parameters, follow the menu 
path as shown:
System Administration Top Menu-1-4-1 
To access the proper menu for Department Dialing, follow the menu path as shown:
System Administration Top Menu-1-4-1-1
Table 44 
Parameter Value Range
(Default)Description/Function
Department
Dialing No.1-92-5 digits
(None)Specifies the department extension number.
Note 1: The Extension Group List or Logical Extension 
Numbers cannot be assigned.
Note 2: The Message Manager must record the 
Department Dialing menu. 
						

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Operators Parameters
Use these parameters to specify the operators (operator 1, 2, 3) extensions and mailboxes, as 
well as how to treat operator-seeking calls.
Operators parameters can be individually set for Day, Night, Lunch and Break Modes.
Operators Parameters-Day Mode-Operator 1
Use this parameter to enable or disable the Operator Service. It specifies Operator 1s extension 
and the treatment of the calls transferred to that extension. The extension number assigned for 
Operator 1 in the Day Mode will be for the Message Manager. When Operator service is 
enabled, operator-seeking calls first reach Operator 1s extension.
Notes
Because the extension number assigned for Operator 1 in the Day Mode is for the 
Message Manager, you cannot assign this extension to any other mailbox.
By default, the extension number for the Message Managers extension (assigned for 
Operator 1 in the Day Mode) is 0. However, the default setting cannot be used with 
the Message Waiting Notification—Lamp feature and the Remote Call Forwarding 
Set feature. When using these features, You must assign the extension number that is 
included in the Extension Numbering Plan. To access the proper menu for Operators Parameters, follow the menu path as 
shown:
System Administration Top Menu-1-4-1-2
To access the proper menu for Operator Parameters-Day Mode-Operator 1, follow 
the menu path as shown:
System Administration Top Menu-1-4-1-2-1-1
Table 45 
Parameter Value Range
(Default)Description/Function
Operator
Service1. Disable
2. Enable
(Enable)Enables or disables the Operator Service feature.
Note: All non-touchtone input calls in Automated 
Attendant Service will be transferred to the General 
Delivery Mailbox when the Operator Service is disabled. 
						

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Operators 
Extension1-5 digits 
(0)Specifies the extension number for Operator 1. 
Note 1: The default setting (0) cannot be used with the 
Message Waiting Notification—Lamp feature. An 
extension number must be assigned that is included in the 
Extension Numbering Plan.
Note 2: The extension number must not be assigned 
anywhere else (in particular, the extension must not have 
a mailbox). Otherwise, you will get an error message.
Operators
Mailbox No.2-5 digits
(998)Callers to Operator 1 are prompted to leave a message in 
this mailbox depending upon how the Busy Coverage or 
No Answer Coverage modes are set.
Operator No 
Answer Time10-60 s
(30)When a call to Operator 1, 2, or 3 is not answered within 
the time set, the VPS will offer other options as defined by 
the No Answer Coverage Mode.
Note 1: This timer applies to Operator 1, 2, and 3.
Note 2: If more than 1 operator is assigned, we 
recommend to reduce the time on the Operator No 
Answer Time to 15 s.
Busy Coverage
Mode1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)Specifies how to handle calls when the Operator 1 
extension is busy.
1. Hold—Automatically places the caller on hold and the 
Operator 1 extension is called again.
2. No Answer Coverage—Offers the option specified by 
the No Answer Coverage Mode to the caller.
3. Call Waiting—Signals the Operator 1 when another 
call is waiting using the Call Waiting feature of the 
PBX.
4. Disconnect Message—Disconnects the caller after 
playing Thank you for calling. Table 45 
Parameter Value Range
(Default)Description/Function 
						

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Note
Extension Call Forwarding to the VPS can override the operator call coverage settings 
depending on the timing parameters of the PBX and VPS. Even if the operator call coverage 
parameters are set to Next Operator on Busy/No Answer, the call may go to the VPS (if 
the Operator has set the call forwarding to the VPS).
Operators Parameters-Day Mode-Operator 2
Operator 2 receives operator-seeking calls when Operator 1 is busy or does not answer and 
Operator 1s parameters are set as follows:
Busy Coverage Mode—No Answer Coverage
No Answer Coverage Mode—Next Operator No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect 
Message
4. Next Operator
(Caller Select)Specifies how to handle Operator 1 calls when not 
answered within the time period set by the Operator No 
Answer Time mode.
1. Caller Select—Allows the caller to leave a message or 
call another extension. (In some cases, a call to another 
extension is not available. For more information, see 
the Note on Caller Select in Table 24 in 
5.4.3 Operator’s Parameters.)
2. Leave Message—Instructs the caller to leave a 
message in Operator 1s mailbox.
3. Disconnect Message—Disconnects the caller after 
playing Thank you for calling.
4. Next Operator—Transfers the caller to Operator 2.
Message 
Repeat Cycle1-3 times
(3)Specifies the number of times the VPS will play the 
Automated Attendant top menu.
To access the proper menu for Operator Parameters-Day Mode-Operator 2, follow 
the menu path as shown:
System Administration Top Menu-1-4-1-2-1-2Table 45 
Parameter Value Range
(Default)Description/Function 
						

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Table 46 
Parameter Value Range
(Default)Description/Function
Operators 
Extension1-5 digits
(None)Specifies the extension number for Operator 2. Any 
valid extension number can be assigned.
Operators
Mailbox No.2-5 digits
(None)Specifies the mailbox number for Operator 2. Callers to 
Operator 2 are prompted to leave a message in this 
mailbox depending upon how the Busy Coverage or No 
Answer Coverage modes are set.
Busy Coverage 
Mode1. Hold
2. No Answer 
Coverage
3. Call Waiting
4. Disconnect 
Message
(Hold)Specifies how to handle calls when the Operator 2 
extension is busy.
1. Hold—Automatically places the caller on hold and 
the Operator 2 extension is called again.
2. No Answer Coverage—Offers the option specified 
by the No Answer Coverage Mode to the caller.
3. Call Waiting—Signals the Operator 2 when another 
call is waiting using the Call Waiting feature of the 
PBX.
4. Disconnect Message—Disconnects the call after 
playing Thank you for calling.
No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect
Message
4. Next Operator
(Caller Select)Specifies how to handle Operator 2 calls when not 
answered within the time period set by the Operator No 
Answer Time mode.
1. Caller Select—Allows the caller to leave a message 
or call another extension. (In some cases, a call to 
another extension is not available. For more 
information, see the Note on Caller Select in 
Table 24 in 5.4.3 Operator’s Parameters.)
2. Leave Message—Instructs the caller to leave a 
message in Operator 2s mailbox.
3. Disconnect Message—Disconnects the caller after 
playing Thank you for calling.
4. Next Operator—Transfers the caller to Operator 3.