Panasonic Kx-tvs90 Voice Processing System Installation Manual

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6.2 SETTING UP MAILBOXES
The following steps complete the basic installation of the VPS. For each mailbox on the 
system, a No Answer, Busy, and After Hours Greetings should be recorded, as well as the 
Owner’s Name and Password. Please follow the steps below to set up the mailboxes 
accordingly.
6.2.1 Recording Personal Greetings
The No Answer Greeting plays whenever the caller enters your mailbox during business 
hours.
The Busy Greeting plays when the caller is told your line is busy and then selects to leave 
a message in your mailbox.
The After Hours Greeting plays whenever the caller enters your mailbox when the VPS is 
in the Night Mode.
1.Dial the Extension Number of the VPS.
2.When the VPS answers, Press [#6 ] and Dial the Number of the mailbox for which you 
wish to record Personal Greetings.
3.Enter your Password (if programmed), then Press [#].
You are now inside the mailbox.
4.Press [5] for Mailbox Management.
5.Press [1] to change the Personal Greetings.
6.Press [1] again to change the No Answer Greeting.
7.The system will then say: No Answer Greeting is not recorded. Record greeting at the 
tone.
8.State your Greeting at the tone.
Example: Hi this is Tom. I am away from my desk right now but please leave a message at 
the tone and I will return your call as soon as possible.
9.Press [1] when finished.
 The system gives the options of reviewing, accepting, or erasing the message.
10. Press [1] to review the greeting.
11. Press [2] to accept the greeting. 
12. The system will then play the menu for changing the No Answer Greeting, Busy Signal 
Greeting and the After Hours Greeting. Record the Busy Signal Greeting as you did for the 
No Answer Greeting.
13. Continue on to the After Hours Greeting and hang up when finished. 
						

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6.2.2 Recording the Owner’s Name
1.Dial the Extension Number of the VPS.
2.When the VPS answers, Press [#6 ] and Dial the Number of the mailbox to which you 
wish to record the Owner’s Name. 
3.Enter your Password (if programmed), then Press [#].
 You are now inside the mailbox.
4.Press [5] for Mailbox Management. 
5.Press [3] to change the Owner’s Name.
6.The system will say: Owner’s name is not recorded. Record owner’s name at the tone.
7.State the Owner’s First and Last Name at the tone.
8.Press [1] when finished.
The VPS tells you the customer’s name.
9.Press [2] to accept.
TEST THE SYSTEM
Before backing up the system, call each extension to see that each port functions as it 
should. Check for proper greetings and call transfers. 
						

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6.3 BACKING UP THE SYSTEM
1.Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output 
below.
From System Administration Top Menu:
Enter The Number: = 3 (Utility Command)
2.To start, Press [2] and then ENTER.
3.Press RETURN or ENTER.
Following steps are for HyperTerminal as an example.
4. Select Receive File from the Transfer Menu.
5. Specify a folder where data is to be saved (if necessary, use B
rowse).
6. Select Xmodem as the protocol to save data.
7. Click R
eceive.
8. Enter desired filename and click OK.
The file transfer screen appears and shows download progress. Download time will vary 
depending on the communication speed and file sizes.
SAVE Completed will appear on the screen when the file has been saved. Continue 
saving the other items as needed. It is not necessary to save the Program because it is 
resident on the flash memory (Master) and cannot be altered. We do recommend all other 
data be saved including User Prompt 1 and User Prompt 2 (if they have been recorded).
Notes
Recorded caller names for the Caller Name Announcement (System/Personal) cannot be 
$  SAVE
VPS Flash Memory Data Save ( VPS -> PC : Xmodem )
1:  Program
2:  Parameters
3:  System Prompts
4:  User Prompts-1
5:  User Prompts-2
6:  Custom Service Menus
7:  Personal Greetings
8:  Company Greetings
Select No. : = 2 
						

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saved by the above procedure, only Caller ID numbers can be saved. When the saved 
Caller ID numbers are loaded using LOAD command, the following things should be 
done:
For System Caller Name Announcement, the Message Manager rerecords caller 
names (see Recording System Caller Names in D6 RECORDING 
MESSAGES).
For Personal Caller Name Announcement, subscribers rerecord caller names (see 
4.12 Personal Caller Name Announcement in the Subscriber’s Guide).
User Prompt files are very large and can take 1 h to save. Store saved files in a safe area. 
						

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Section 7
SYSTEM MAINTENANCE AND
TROUBLESHOOTING 
						

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7.1 INITIALIZING THE SYSTEM
Initializing the system clears all voice data except user prompts and returns all system 
parameters to their default settings. Throughout this section, menu selections are indicated as 
System Administration Top Menu-(Selection Number). This means that the System 
Administration Top Menu must first be accessed. On the first menu displayed, make the menu 
selection corresponding to the first menu displayed. Repeat this process for each subsequent 
menu when additional selection numbers are listed. 
1.Go to the System Administration Top Menu
2.Type [4] for System Initialization.
Note
Depending on the PBX extension numbering, the Mailbox No. Length might be 2 
to 5.
3.Type [Y] (this places the VPS in the off-line mode). To initialize the system, follow the menu path as shown:
System Administration Top Menu-4
1 : Program
2 : System Reports
3 : Utility Command
4 : System Reset/Clear
5 :Quick Setup (VT100 Mode Only)
Enter the number: =
System Reset/Clear Menu
1. Mailbox No. Length [3]
2. System Managers Mailbox No. [999]
3. Message Managers Mailbox No. [998]
Will you change the settings ? (Y/N): =
System Reset/Clear Menu
1. Mailbox No. Length [3] (2 - 5) : =
2. System Managers Mailbox No. [999] : =
3. Message Managers Mailbox No. [998] : =
Are these parameters acceptable ? (Y/N) : = 
						

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4.Type [Y] to start the system resetting.
5.When system initializing is complete, the following display will appear:
Note
The execution time for System Reset/Clear may differ each time it is performed because 
of system capacity and system programs.
Generally, initialization will take about 2 min to accomplish.
System Initializing
             
             
             
> ** ON LINE MODE ** 
						

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7.2 UTILITY COMMANDS
In the Utility Command Mode, the System Administrator can access the functions described 
below by entering the appropriate command at the $ prompt, and Pressing RETURN.
To select the Utility Commands Menu, follow the menu path as shown: 
System Administration Top Menu-3
Table 28 
OFLN:  Sets the system to off-line mode
ONLN: Sets the system to on-line mode
PASS: Sets the System Administrator’s password
TIME: Sets the system clock, date, and time
PSET: Specifies the reports printing time
ELOG: Displays device error log
SAVE: Stores a backup of the program or data in the flash memory
LOAD: Restores a backup of the program or data to the VPS
GPRN: Displays all of the VPS parameters
VERS: Displays the version of the program
CREP: Displays the keypad assignments, message recording status and the 
tree-structure of a Custom service
CCLR: Clears a Custom service menu access count
MWL: Specifies the number of times the VPS attempts to turn on the message 
waiting lamp on the extensions
MRL: Sets the minimum recording length of a message
MPLT: Displays the user prompt recording status
HELP: Displays brief instructions and a list of Utility Commands
QSET: Set up your VPS roughly so that you can use it quickly
LMON: Line Monitor
PUTD: Displays Touchtone Information
WCID: Wait for Caller ID
Utility Command (Type HELP for command list.)  
$ 
						

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7.2.1 Off-line Set (OFLN)
Use the OFLN command to turn off the VPS Call Progression Mode. Set the VPS to Off-Line 
Mode before deleting a mailbox, since this operation involves the updating of a large number 
of related parameters. 
Type OFLN, then Press RETURN. If no VPS ports are in use, the VPS will immediately 
suspend the Call Progression Mode.
If any VPS port is in use, the VPS will display the following warning:
The following message indicates that the VPS is in the Off-Line Mode.
7.2.2 On-line Set (ONLN)
Use the ONLN command to place the VPS in the Call Progression Mode.
Type ONLN, then Press RETURN.
7.2.3 Set Password (PASS)
Use the PASS command to create, change and clear system passwords. Valid passwords are 
created using up to 10 characters; any alphanumeric character, [(space)], [.] and [_] can be 
used.
IMPORTANT
We strongly recommend that you set the password to 10 characters for maximum 
protection against hackers.
Do not carelessly reveal the password to other persons.
Please change the password periodically.
$  OFLN
** OFF LINE MODE **
*** Now line is used!! *** 
** OFF LINE MODE **
$  ONLN
** ON LINE MODE ** 
						

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1.Type PASS, then Press RETURN.
2.To create a password or change an existing password, Go to Step 3.
To clear a password, Go to Step 4.
3.To create a password or change an existing password:
a) Type [1] or [2]
 Note
 When you press [2] to change the System Reset/Clear password, you should
 type the current (OLD) password before entering a new one.
b) Type the password.
c) Type the password again for verification.
4.To clear a password:
a) Type [1] or [2].
b) Press ENTER. Do not type a password on this screen.
c) Press ENTER. Do not type a password on this screen.
 Note
 The password entered on the screen will not appear. The VPS does not
 distinguish the capital letter from the small letter.
7.2.4 Set Time (TIME)
Use the TIME command to set the system date and time. A number of system functions require 
that the system time and date be set correctly. These functions include message waiting 
notification, external message delivery, call-retries-after initial-failure-to-connect, and 
automatic deletion of messages.
Time Synchronization: If you have DPT Integration between the VPS and your PBX (latest 
software version), the date and time are automatically sent from the PBX to the VPS whenever 
the PBX sets the date and time. Also, this transfer occurs whenever DPT Integration is 
established.
$  PASS
1: Administrator Password  2: System Reset/Clear Password :=
Maximum 10 characters
NEW PASSWORD : =
VERIFICATION: =
Maximum 10 characters
NEW PASSWORD : =
VERIFICATION : =