Panasonic Kx-tvs90 Voice Processing System Installation Manual

							Table of Contents
Installation Manual 11
6.2.2 Recording the Owner’s Name ...................................................................................152
6.3 BACKING UP THE SYSTEM.................................................................................. 153
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM ............................................................................... 156
7.2 UTILITY COMMANDS............................................................................................158
7.2.1 Off-line Set (OFLN) .................................................................................................. 159
7.2.2 On-line Set (ONLN) .................................................................................................. 159
7.2.3 Set Password (PASS) ................................................................................................ 159
7.2.4 Set Time (TIME) ....................................................................................................... 160
7.2.5 Print Reports at Specified Time (PSET) ................................................................... 161
7.2.6 Error Log Display (ELOG) ....................................................................................... 162
7.2.7 Saving the System Data to the Backup Device (SAVE) ........................................... 164
7.2.8 Loading New or Saved Data to the VPS (LOAD) .................................................... 166
7.2.9 Print All of the VPS Parameters (GPRN) .................................................................167
7.2.10 Program Version Display (VERS) ..........................................................................167
7.2.11 Custom Service Report (CREP) .............................................................................. 168
7.2.12 Custom Service Menu Access Count Clear (CCLR) .............................................. 169
7.2.13 Message Waiting Lamp Retry Times (MWL) ........................................................169
7.2.14 Setting Minimum Recording Length (MRL) .......................................................... 170
7.2.15 Modified Prompt List (MPLT)................................................................................ 170
7.2.16 Utility Command List (HELP) ................................................................................ 171
7.2.17 Quick Setup (QSET) ............................................................................................... 172
7.2.18 Circuit Condition Display (LMON) ........................................................................ 172
7.2.19 Touchtone Information Display (PUTD) ................................................................ 172
7.2.20 Wait for Caller ID (WCID) ..................................................................................... 174
7.3 SYSTEM REPORTS.................................................................................................. 175
7.3.1 Mailbox Assignments................................................................................................ 176
7.3.2 COS (Class of Service) Assignments ........................................................................ 176
7.3.3 System Service Report .............................................................................................. 178
7.3.4 Call Account Report .................................................................................................. 178
7.3.5 Port Usage Report .....................................................................................................179
7.3.6 Port Usage Statistics Clear ........................................................................................ 179
7.3.7 Flash Memory Usage Report..................................................................................... 180
7.3.8 Flash Memory Usage Statistics Clear ....................................................................... 181
7.3.9 Mailbox Usage Report .............................................................................................. 181
7.3.10 Mailbox Usage Statistics Clear ............................................................................... 182
7.3.11 Fax Call Report ....................................................................................................... 183
7.3.12 Fax Call Statistics Clear .......................................................................................... 183
7.4 TROUBLESHOOTING GUIDE .............................................................................. 184
7.5 SPECIFICATIONS .................................................................................................... 188
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES ............................................................................................... 190
Appendix B SYSTEM ADMINISTRATORS GUIDE
B1 SYSTEM NAVIGATION .......................................................................................... 220
B2 SYSTEM ADMINISTRATION—MAILBOXES .................................................... 224 
						

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12 Installation Manual
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) 
PARAMETERS ........................................................................................................ 231
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE .............................. 241
B4.1 Port Assignment........................................................................................................ 241
B4.2 Trunk Group Assignment ......................................................................................... 243
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS ..................................... 246
B5.1 Automated Attendant Parameters ............................................................................. 246
B5.2 Custom Service ......................................................................................................... 254
B5.3 Caller ID Call Routing Parameters ........................................................................... 257
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS ........... 260
B6.1 System Group Assignment ....................................................................................... 260
B6.2 Time Service ............................................................................................................. 263
B6.3 Holiday Setting ......................................................................................................... 267
B6.4 Daylight Saving Time (DST) .................................................................................... 269
B6.5 Prompt Setting .......................................................................................................... 270
B6.6 System Caller Name Announcement ........................................................................ 272
B6.7 Other Parameters....................................................................................................... 273
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS .............................. 285
B7.1 RS-232C Parameters ................................................................................................. 285
B7.2 Port Setting ...............................................................................................................286
B7.3 PBX Interface Parameters ......................................................................................... 287
Appendix C SYSTEM MANAGERS GUIDE
C1 ACCESSING THE SYSTEM MANAGERS MAILBOX ..................................... 296
C2 SETTING UP MAILBOXES .................................................................................... 297
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS ................................... 300
C4 SETTING THE SYSTEM CLOCK ......................................................................... 307
C5 CHANGING THE SERVICE MODE SETTING .................................................. 309
C6 CHANGING THE COMPANY GREETING SETTING ...................................... 311
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 313
C8 DELIVERING MESSAGES ..................................................................................... 315
C9 CUSTOMIZING THE SYSTEM MANAGERS MAILBOX ............................... 318
C10 LISTENING TO SYSTEM MANAGER MESSAGES ........................................ 319
Appendix D MESSAGE MANAGERS GUIDE
D1 ACCESSING THE MESSAGE MANAGERS MAILBOX .................................. 322
D2 MANAGING THE GENERAL DELIVERY MAILBOX ..................................... 323
D3 SETTING UP MESSAGE WAITING NOTIFICATION...................................... 325
D4 CUSTOMIZING THE MESSAGE MANAGERS MAILBOX ............................ 328
D5 SETTING THE SYSTEM CLOCK ......................................................................... 330
D6 RECORDING MESSAGES...................................................................................... 332
D7 REMOTE CALL FORWARDING SET ................................................................. 337
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE .......................... 340
D9 LIST OF MODIFIABLE PROMPTS ...................................................................... 343
Glossary ............................................................................................... 395
INDEX.................................................................................................. 407 
						

							VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 13
Section 1
VOICE PROCESSING SYSTEM OVERVIEW 
						

							VOICE PROCESSING SYSTEM OVERVIEW
14 Installation Manual
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to 
appropriate extensions, takes and stores messages, and notifies subscribers when messages are 
left. Subscribers may send and transfer messages to other subscribers within the system. The 
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are 
confidential; they are stored in a mailbox and retrieved only with the subscribers password. 
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with 
written messages. The messages come directly from the caller, in the callers own voice. To 
further ensure accuracy, the system allows the sender to correct or change messages before 
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
The VPS greets callers with a prerecorded message that includes directions for leaving and 
editing messages. The VPS can list single-digit numbers for each available extension or 
mailbox. Callers who know the extension of the person they wish to reach may dial the 
extension number at any time. Callers with rotary phones are transferred to a preprogrammed 
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send 
messages to an individual or to several mailboxes at once. The message sender can then verify 
that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can 
choose to be notified by message waiting lamp, beeper, or a call from the system to another 
line. System programming determines whether a subscriber will be notified each time a 
message is left. (Subscribers can choose to receive message notifications differently depending 
on the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine the 
maximum length of messages. If the system is connected using Digital Integration, subscribers 
can press a pre-assigned button to record conversations into their own mailboxes or other 
subscribers mailboxes while talking on the phone. Digital Integration also allows subscribers 
to screen messages as they are being left, or intercept them if required. 
						

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Installation Manual 15
1.1.3 VPS Limitations
The VPS does not support:
UCD functions 
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; 
when all extensions are unavailable, it returns to callers to say that all extensions are busy. 
Calls can be forwarded by the VPS to the KX-TD1232/816/308/500 floating number of a UCD 
group. The call then rings at the next available phone.
The VPS supports UCD functions with very limited capabilities. Because the incoming call 
is forwarded as an intercom path and not a DIL (direct in line), the following items will not 
work:
time table
overflow function
DISA message from a DISA card
IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the VPS 
standard functions. We do not recommend these systems for integration with the VPS. The 
section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility. 
						

							VOICE PROCESSING SYSTEM OVERVIEW
16 Installation Manual
1.2 SYSTEM ADMINISTRATION, 
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer using terminal emulation software. It 
concerns setting and changing system parameters and diagnosing system problems. 
1.2.2 System Management
Two system functions are performed by the customer: System Management and Message 
Management. 
System Management concerns changing system parameters through the System Managers 
Mailbox. 
Message Management concerns recording voice prompts through the Message Managers 
Mailbox. These messages include Company Greetings, Company Name, Department Dialing 
menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts, 
multilingual selection menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned personal mailboxes which they 
can customize. Subscribers can record their names, record personal greetings, set covering 
extensions, record questions for an interview mailbox, set the message reception mode, set 
incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists, 
set the message waiting lamp, and set notification by calling. 
						

							VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 17
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVS90 is initially configured with 2 ports and 6 h of storage.
1.3.2 System Components
Main Cabinet
Note
EIA port is at SELV.
Inside View of the Main Cabinet
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated to the VPS.
Power Indicator:
Indicates the system status: when flashing, the system is off-line (not ready to receive calls).
POWER
VOICE PROCESSING SYSTEM
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Ground Terminal
RS-232C
Connector
AC Inlet
Power Indicator
Memory Card
MasterSlave 
						

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18 Installation Manual
MODE (DIP Switch):
By setting one of the following positions and executing power down and up, you can achieve 
a desired result:
*
1 For Panasonic KX-T series telephone systems with DPT Integration.
*
2 For Panasonic KX-TA624 telephone system with APT Integration.Table 1 
Position Additional Function
 0  Normal setting. (All switches in 0 position.)
 1 Initializes RS-232C parameters.
RS-232C default parameters: 9,600, N, 8, 1
 2*
1Auto Configuration is automatically executed and all ports are 
set for Automated Attendant service.
 3*
1Auto Configuration is automatically executed and all ports are 
set for Voice Mail service.
 4Reserved.
 5Initializes the VPS. Clears all voice data (except User 1 and 
User 2 prompts) and returns all system parameters to the default 
setting.
 6 Test Mode (Flash Memory Read/Write Test)
 7Reserved.
 8Initializes the VPS. Clears all voice data and returns all system 
parameters to the default setting.
CAUTION: User 1 and User 2 Prompts will be erased!
 9Reserved.
 10*
2Auto Configuration is automatically executed and all ports are 
set for Automated Attendant service.
 11*
2Auto Configuration is automatically executed and all ports are 
set for Voice Mail service.
 12  All service prompts are set to System Prompts.
 13  All service prompts are set to User 1 Prompts.
 14  All service prompts are set to User 2 Prompts.
 15 Reserved.
01010101
•1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01010101
1
2
3
4
01
01
01
011
2
3
4
01
01
01
011
2
3
4
01
01
01
011
2
3
4 
						

							VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 19
To change the position, use a pointed object, such as a pen, etc.
Ground Terminal:
Should be connected to a ground source with less than 1   resistance.
RS-232C Connector:
Connects an ASCII or VT terminal to the VPS that is necessary to program the system.
Memory Card:
(One/system) Stores the proprietary system program, and the voice prompts (about 30 min 
worth); has the capacity to record approximately 6h of messages from callers.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
Panasonic KX-TA624
Panasonic KX-TD308
Panasonic KX-TD1232
Panasonic KX-TD816
Panasonic KX-TA1232
Panasonic KX-TD500
Panasonic KX-T336
Panasonic KX-T123211D
We cannot guarantee adequate integration of the VPS with other PBX systems or with Key 
Systems. If the customer does not have a recommended Panasonic PBX system, be sure that 
the system has the features listed below.
The PBX should have the following features for successful integration:
Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this 
connection.)
Station to station touchtone signaling
Message Waiting Notification from an SLT (single-line telephone) When setting the DIP Switch to any position (except 0):
1. Disconnect the station wire(s) and wait a few minutes.
2. Disconnect the AC cord from the VPS.
3. Set the DIP Switch.
4. Connect the AC cord to the VPS.
5. Connect the station wire(s) to the VPS and wait approximately 3.5 min.
6. Return the DIP Switch to position 0. 
						

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20 Installation Manual
Screened transfer from an SLT
Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp 
accessed by dialing on/off codes)
If the PBX does not have these features, VPS operation will be limited.
See 3.1.4 PBX Requirements for Integration. You will find the following information about 
each feature listed:
Description
Limitations of the system without the feature
Tests to determine whether the PBX has the feature
VOICE MAIL
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When 
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends 
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the 
mailbox number when connected to Voice Mail.
Touchtone Integration enables the VPS to recognize the current state of the call and improve 
its call handling performance. When enabled, the PBX informs the VPS of the status of the call 
(busy, answered, ringing, etc.) by sending a code with touchtones before sending the normal 
call progress tones. For example, when a caller hangs up before making a selection, the PBX 
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up. 
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-
TA624 or other Panasonic KX-T series digital PBX (depending on the software version). This 
Digital Integration provides the VPS with more information than Touchtone Integration. This 
information enables the system to identify the extension number of the caller, know where 
from and why the call is forwarded, and recognize what the caller wants to do. Some features 
are available only with Digital Integration (Remote Call Forwarding Set, Live Call Screening, 
Two-Way Recording, Two-Way Transfer, Direct Mailbox Access, Intercom Paging, Auto 
Configuration, Caller Name Announcement [system/personal], Caller ID Call Routing, 
Personal Greeting for Caller ID, Time Synchronization with PBX).
1.3.4 Installer Equipment and Software Requirements
The installer must have a personal computer or data terminal equipped with terminal 
emulation software. We suggest that you use something like HyperTerminal by HILGRAEVE. 
Use the personal computer to program the VPS. Terminal emulation software enables the 
keyboard to be used as a data entry device.
While both the personal computer and data terminal are working, the personal computer allows 
screens to be saved in a file throughout the process. It is often helpful to retrieve these files later 
if technical support is needed.