Panasonic Kx-tvs90 Voice Processing System Installation Manual

							SYSTEM MAINTENANCE AND TROUBLESHOOTING
Installation Manual 161
1.Type TIME, then Press RETURN.
2.Type the current time.
3.Type the current date. For the year, type the last 2 digits.
Note
Enter the exact time and date. This command cannot be used when either the System 
or the Message Manager is accessing the time setting feature.
7.2.5 Print Reports at Specified Time (PSET)
Use the PSET command to issue system usage reports (Flash Memory Usage Report, Port 
Usage Report, Call Account Report) at a specified time each day. A printer or data terminal 
must be connected to the VPS at the RS-232C port for the reports to be printed or displayed.
1.Type PSET, then Press RETURN.
2.Type [1] to enable this function or Type [2] to disable it.
3.Type the time to print the reports.
Note
The reports will be displayed only if the system is in the mode where you see the 
following prompt:
$  TIME
Current time is 12:34, PM
              Enter new time (HH:MM, AM/PM) : =
Current date is MON JAN-1-2001
   Enter new date (MM-DD-YY) : =
$  PSET
Report Print Out Service [ Disable ]
           1 : Enable  2: Disable :=
Enter The Print Out Time (HH:MM, AM/PM) :=
> 
						

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7.2.6 Error Log Display (ELOG)
Use the ELOG command to diagnose VPS problems. Selection of this command will display 
an error log.
Type ELOG, then Press RETURN.
Note
The following tables display and explain the errors that the system can identify.
* = Port number (1-2)Table 29 Device Error Log Indications
Indication Meaning
CPU MEM-GET CPU card software memory acquisition error.
CPU card is short of memory temporarily because 
of too much traffic.
CLOCK Clock access error. Clock IC is out of order.
Check the hardware.
FLASH
MEMORYDATA R/W (xx:yyyy) Flash Memory access error. If there is a sector that 
often causes errors, check the flash memory.
xx : IDE error code 
yyyy : read/write error sector number
DSP* SCAN DSP-SCAN error. DSP is out of order. Check the 
hardware.
DSP* FIFO DSP/FIFO error. During the system is handling 
calls, there is something wrong with DSP and 
FIFO memory temporarily.
CPU APPLICATION (x) Application error. While the system is handling 
calls, temporary application error occurs.
x: port number
COM. Communication error between CPU and DSP
DATA Process error of voice data
MEM. Memory error
PRG. Program error in CPU card
R/W Read/Write error of Flash Memory
$  ELOG
                     DEVICE                  ERROR                                     TIME
JUL-14  2:00  PM MEM-GET 1.  CPU
JUL-14  2:00  PM 2.  CLOCK
JUL-14  2:00  PM DATA R/W (xx:yyyy) 3.  FLASH 
     MEMORY
JUL-14  2:00  PM SCAN 4.  DSP*
JUL-14  2:00  PM FIFO 5.  DSP*
JUL-14  2:00  PM APPLICATION (x) 6.  CPU
* = Port number (1-2) 
						

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Examples of a terminal display when errors are generated:
Table 30 Error Indications at System Startup
Indication Meaning
ROM ERROR: Sum Error!! ROM checksum error.
FLASH MEMORY ERROR: Initialize 
Error!!Flash Memory initialization error.
FLASH MEMORY ERROR: No 
System!!No system Flash Memory present.
FLASH MEMORY ERROR: Program 
Load Error!!Program could not be loaded from system Flash 
Memory.
FLASH MEMORY ERROR: Program 
Sum Error!!Checksum error in program loaded from system 
Flash Memory.
FLASH MEMORY ERROR: System 
Data Error!!Error Loading of administrator data from system 
Flash Memory.
SYSTEM ERROR: 1 Administrator data error.
SYSTEM ERROR: 2 Error loading of report data.
SYSTEM ERROR: 3 Clock error.
SYSTEM ERROR: 4 Mailbox data error.
SYSTEM ERROR: 5 Message data error (1).
SYSTEM ERROR: 6 Message data error (2).
SYSTEM ERROR: 7 Error loading of control data.
SYSTEM ERROR: 8 Error loading of voice prompt data.
SYSTEM ERROR: 9 Error loading of MWL control data.
SYSTEM ERROR: 10 Error loading of flash memory identify data.
SYSTEM ERROR: 11 Error writing of VBI chain data.
SYSTEM ERROR: 12 Error writing of BLK chain data.
SYSTEM ERROR: 13 Error loading of user prompt modify data.
SYSTEM ERROR: 14 Error loading of Class of Service data.
No CO lines are active!! No Port cards present.
COs are all disabled!! All Ports are malfunctioning.
APT(DPT) Interface Connection is not 
Established.Ports are malfunctioning for APT(DPT) 
Integration because telephone lines are 
disconnected or Integration with PBX is not set to 
APT(DPT) integration mode. 
						

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7.2.7 Saving the System Data to the Backup Device (SAVE)
All system programming data and voice prompts can be saved in separate data files. To save 
this data, connect a data terminal to the RS-232C port of the VPS. Save the files individually. 
Execute the SAVE command for each data file. It will require several minutes to execute this 
command for all the data selected. When performing this operation, always wait until the 
process completion indication appears.
WARNING
Never save (back-up) and upload the Program without Panasonic Technical support.
The memory required to save each data component is indicated below.
Saving items 4-7 below will depend upon the length of the recorded messages.
4. User Prompts-1
5. User Prompts-2
6. Custom Service Menus (Custom service recordings)
7. Personal Greetings (Subscriber greetings)
8. Company GreetingsTable 31 Error and Warning Indications During System Operation
Indication Meaning
FLASH MEMORY STORAGE SPACE IS 
NOW EXCEEDING
80%...80 % or more of the Flash Memory voice 
message save area is used.
ASCII TERMINAL program Load Error Error loading of ASCII terminal control 
program.
1.  Program—approximately 1 Mbytes (See Warning above)
2.  Parameters—approximately 0.4 Mbyte (System Configuration)
3.  System Prompts—approximately 5 Mbytes (Do not save—prompts are 
     saved as defaults in the flash memory) 
						

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1.Type SAVE, then Press RETURN.
2.Select item to be backed up, then Press RETURN. The size of the file will be displayed.
3.Press RETURN. 
4.Perform a Standard File Transfer. Set the data terminal to the receiving (Answer) mode 
(Xmodem) and specify the backup filename. The specified data will be transmitted to the 
data terminal.
Notes
The data terminal that you use must be equipped with communications software that 
supports the Xmodem file transfer protocol. The command can be canceled by Typing 
[\] before entering the receiving mode. Once the receiving mode has been selected, use 
the cancel command of the communication software being used.
If your data terminal supports a high speed, it is recommended that you SAVE at the 
maximum speed of 38400 bps. First, change the RS-232C setting of the VPS (see 
B7.1 RS-232C Parameters). Next, change the RS-232C setting of your data terminal 
to the same speed.
$  SAVE
VPS Flash Memory Data Save (VPS -> PC : Xmodem)
1:  Program
2:  Parameters
3:  System Prompts
4.  User Prompts-1
5.  User Prompts-2
6.  Custom Service Menus
7.  Personal Greetings
8. Company Greetings
Select No. :=
To start press RETURN
 - - - - - - SAVE Start!! 
						

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7.2.8 Loading New or Saved Data to the VPS (LOAD)
Use the LOAD command to install new data or to restore saved data to the VPS. Execute this 
command for each data file.
When performing this operation, always wait until the process completion indication appears 
before proceeding.
1.Type LOAD, then Press RETURN.
2.Select the item to be restored to the flash memory, then Press RETURN.
3.Press RETURN.
When CCC appears, the VPS is ready for loading.
4.Set the data terminal to the sending (Call) mode (Xmodem). Then enter the backup 
filename. Press ENTER. The backup data will be restored to the flash memory.
5.When the load to the VPS has been completed, power-off and restart the VPS.
$  LOAD
VPS Flash Memory Data Load (PC -> VPS : Xmodem)
1:  Program
2:  Parameters
3:  System Prompts
4.  User Prompts-1
5.  User Prompts-2
6.  Custom Service Menus
7.  Personal Greetings
8. Company Greetings
Select No.:=
To start press RETURN
- - - - - - Load Start!! 
						

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Notes
The data terminal that you use must be equipped with communications software that 
supports the Xmodem file transfer protocol. The command can be canceled by Typing 
[\] before entering the sending mode. Once the sending mode has been selected, use 
the cancel command of the communication software being used.
If your data terminal supports a high speed, it is recommended that you LOAD at the 
maximum speed of 38400 bps. First, change the RS-232C setting of the VPS (see 
B7.1 RS-232C Parameters). Next, change the RS-232C setting of your data terminal 
to the same speed.
7.2.9 Print All of the VPS Parameters (GPRN)
Use the GRPN command to print all VPS parameter settings (output to screen). Use Ctrl-C at 
any time to stop printing.
Type GPRN, then Press RETURN.
Note
This command is only valid when in the ASCII TERMINAL mode.
7.2.10 Program Version Display (VERS)
Use the VERS command to display the version numbers of the flash memory and main ROM.
Type VERS, then Press RETURN.
$  GPRN
      0:  All Parameters
      1:  Mailbox Setting
      2:  Class of Service Setting
      3:  Port/Trunk Service Setting
      4:  Service Setting - Auto Attn. Setting
      5:  Service Setting - Custom Service Setting
      6:  Service Setting - Caller ID Call Routing
      7:  System Parameter Setting - System Group Assignment
      8:  System Parameter Setting - Time Service, Holiday, Daylight Saving Time
      9:  System Parameter Setting - Prompt Setting
    10:  System Parameter Setting - System Caller Name Announcement
    11:  System Parameter Setting - Others
    12:  Hardware Setting
    13:  System Reset Clear Parameter
    Please select : =
$  VERS
    V.P.S. PROGRAM VERSION
         MAIN FLASH MEMORY :  VP21AA (4.12)
         MAIN ROM :                         VP01AA (2.01) 
						

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Note
The numbers are examples only. Your system will show different numbers.
7.2.11 Custom Service Report (CREP)
Use the CREP command to display the Custom Service menu access count, the keypad 
assignments, message recording status and the tree-structure of the Custom Service.
Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN.
Custom [100]: Indicates that Custom Service No. is 100.
System: Indicates that System prompts are active.
Access: 9: Indicates that the callers have accessed this Custom 
Service 9 times. This counter can be cleared. See 
7.2.12 Custom Service Menu Access Count Clear 
(CCLR).
Custom [100] (System) (Access:   9 )   (Menu Msg. : None)
  | < multilingual pick  >
[N]- Xfer Mbx (998)
[0 ]- Operator
[1 ]- Custom [1] (System) (Access:  2) (Menu Msg. : None)
  |        | 
  |       [N]- Operator
  |       [0 ]- Operator
  |       [1 ]- A.A. Service
  |       [2 ]- V.M.Service
  |       [3 ]- FAX Transfer
  |       [   ]- Subscriber
[2 ]- Custom [2] (User -1) (Access:  2) (Menu Msg. : None)
  |        | 
  |       [N]- Operator
  |       [0 ]- Operator
  |       [1 ]- A.A. Service
  |       [2 ]- V.M.Service
  |       [3 ]- FAX Transfer
  |       [   ]- Subscriber
[3 ]- Custom [3] (User -2) (Access:  3) (Menu Msg. : None)
  |        | < Vietnamese service>
  |       [N]- Operator
  |       [0 ]- Operator
  |       [1 ]- A.A. Service
  |       [2 ]- V.M.Service
  |       [3 ]- FAX Transfer
  |       [   ]- Exit
[4 ]- Dept Dial
[5 ]- Repeat Menu
[   ]- Exit
[# ]- Main Menu 
						

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7.2.12 Custom Service Menu Access Count Clear (CCLR)
Each Custom Service has an access counter that counts the number of times the service has 
been accessed. This command clears this counter.
Type CCLR, Press Space, and Enter Custom Service Menu (1-100), then Press RETURN.
Note
Type CCLR 0 to clear the access counters of all Custom Services.
7.2.13 Message Waiting Lamp Retry Times (MWL)
Use the MWL command to specify the number of times the VPS will attempt to turn on the 
Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the 
Panasonic KX-T series telephone system is used.
Note
This setting is not valid if Message Waiting Lamp for Every Message is set to Yes.Menu Msg. :None: Indicates that the menu message for this Custom Service 
is None (not recorded). If menu message is recorded, 
Rec will appear.
[N]-Xfer Mbx (998): Caller will be sent to General Delivery Mailbox (GDM) 
if he dials nothing.
[1]-Custom [1]:  Custom Service 1 will play when the 1 key is pressed.
[2]-Custom [2]: Custom Service 2 will play when the 2 key is pressed.
[3]-Custom [3]: Custom Service 3 will play when the 3 key is pressed.
[4]-Dept Dial: Department Dialing menu will play when the 4 is 
pressed.
$  CCLR 20
             Custom Menu  Access Counter Cleared !!
$  MWL
             Current Setting of M.W.L. Retry Count is 3
             Enter M.W.L. Retry Count (1-3) = 
						

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7.2.14 Setting Minimum Recording Length (MRL)
Use the MRL command to specify the minimum message recording length (0-3 s). Messages 
shorter than the specified minimum recording length are discarded from the mailbox.
Note
The minimum recording length can only be set using this command.
1.Type MRL, then Press RETURN.
2.Type the message length.
7.2.15 Modified Prompt List (MPLT)
Use the MPLT command to display the user prompt recording status: recorded, not recorded, 
or turned off.
1.Type MPLT, then Press RETURN.
MPLT —> both prompts
MPLT 1 —> User 1 prompts
MPLT 2 —> User 2 prompts
$  MRL
           Current Setting of Minimum Recording Length is 2
           Enter Minimum Recording Length (0-3) =
$  MPLT 1
***List of Registered User Prompt 1 No. ([1], [2], . . ., [914])***
*** Total number of Registered = 3 ***
*** Total number TURNED OFF = 2 ***,
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