Panasonic Kx-tvs90 Voice Processing System Installation Manual

							SYSTEM FEATURES
Installation Manual 201
Fax Management allows the VPS to automatically route an 
incoming fax signal to a specific fax machine. 
Up to 2 fax machines can be assigned using 
this feature. Outside callers can also reach the 
fax machine via Custom Service selection, if 
programmed.
A special mailbox can be assigned to the Fax 
Manager. In this way, the VPS can notify the 
Fax Manager of the status of faxes.See Fax Management (1-5-7-
8) in 5.2.2 Custom Service 
Features.
See 7.3.11 Fax Call Report.
See 7.3.12 Fax Call Statistics 
Clear.
See Other Parameters-Fax 
Management in B6.7 Other 
Parameters.
Group Distribution 
List—Personalallows a subscriber to simultaneously send a 
message to several mailboxes using a Group 
Distribution List. This list is established by 
the subscriber. Each subscriber can maintain 
a maximum of 4 lists with up to 20 entries on 
each list.See Group Distribution List—
System in this Table. 
See Personal Group 
Distribution List in Glossary. 
See 4.5 Personal Group 
Distribution Lists in the 
Subscribers Guide.
See 4.6 Deleting Group 
Distribution Members in the 
Subscribers Guide.
See 4.7 Deleting Group 
Distribution List Names in the 
Subscribers Guide.
Group Distribution 
List—Systemallows a subscriber to send a message to 
several mailboxes using a Group Distribution 
List. Also allows a caller to record a message 
into all mailboxes within the list. The System 
Administrator must establish this list. The 
VPS can maintain up to 20 lists with a 
maximum of 20 entries on each.See System Group 
Assignment-Mailbox Group in 
B6.1 System Group 
Assignment.
See C8 DELIVERING 
MESSAGES.
See System Group Distribution 
List in Glossary.
Hold provides the caller with the option of 
temporarily holding the call when the line is 
busy. The VPS automatically recalls the 
extension after a specified period of time. 
When several callers hold their calls to the 
same extension, callers are connected in the 
order in which they originally called.See Other Parameters-Call 
Hold in B6.7 Other 
Parameters. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES 
202 Installation Manual
Holiday Service permits the VPS to record, store, and play 
several different holiday greetings. Up to 20 
Holiday Service settings can be programmed.
It is possible to either specify a single day or 
a range of days on which to enable the 
Holiday Service setting.
Note: Holidays cannot overlap.See B6.3 Holiday Setting.
Inband Integration allows the PBX, using Inband Integration, to 
send information to the VPS using 
Touchtones. Inband integration is 
characterized as Voice Mail Integration and 
Touchtone Integration. Voice Mail 
Integration works with the Call Forwarding 
Feature of the PBX to permit a caller to leave 
a message when the mailbox number of the 
called extension is not known. Touchtone 
Integration works with the Automated 
Attendant Service to enable the VPS to 
immediately recognize the state of the call 
(busy, answered, ringing, etc.) and improve 
its call handling performance.See Voice Mail in 
1.3.3 Which Phone Systems 
are Compatible?
See 2.6 CONNECTIONS.
See 3.1.1 APT/DPT or Inband 
Signaling?.
See Section 3 INTEGRATING 
THE VPS WITH PANASONIC 
KX-T PHONE SYSTEMS.
See Inband Signaling in 
Glossary.
Incomplete Call 
Handling Serviceallows the subscriber to offer callers several 
service options when the extension is busy or 
there is no answer: Leaving a Message, 
Transfer to Covering Extension, Returning to 
the Automated Attendant Top Menu, 
Intercom Paging, Calling a Beeper, or Calling 
Operators.See Calling a Beeper and 
Intercom Paging (APT/DPT 
Integration Only) in this Table.
See Incomplete Call Handling 
Service in Glossary.
See 4.3 Incomplete Call 
Handling Status in the 
Subscribers Guide. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES
Installation Manual 203
Intercom Paging 
(APT/DPT 
Integration Only)permits callers to page subscribers by PBX 
paging (there are different kinds of PBX 
paging, and these can be specified by VPS 
programming) when the subscribers have set 
Intercom Paging for Call Transfer or when 
the subscribers have set Intercom Paging for 
Incomplete Call Handling. The caller is 
briefly placed on hold while the VPS 
announces the page and until the subscriber 
answers the page. The subscriber can answer 
the page from any extension using the paging 
answer code; this code is specified in the PBX 
User Manual. For a Caller ID Caller, if his 
name has been recorded for the Caller Name 
Announcement feature, the name will be 
announced at the end of the page. If the 
callers name has been recorded for both the 
System and Personal Caller Name 
Announcement, the VPS will use the personal 
caller name.
To utilize this feature, follow the procedure 
below.
1)
Go to the System Administration Top Menu, 
and type 1-2 (Program-Class of Service) and 
COS No.(1-62). Select an Intercom Paging 
Group (1-17) for this COS. If set to Group 17, 
the Intercom Paging feature is activated for 
all groups.
2)
From the System Administration Top Menu, 
type 1-5-7-7 (Program-System Parameter 
Setting-Others-Intercom Paging Parameters). 
Adjust the No Answer Time for Intercom 
Paging to your preference (the default is 5 s). 
For the Intercom Paging Group you selected 
in Step 1, set the Intercom Paging access code 
in Paging Code for Group 1-17 and Paging 
Code for All Groups.See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
See Intercom Paging (1-5-7-7) 
in 5.2.2 Custom Service 
Features.
See Intercom Paging Group in 
Table 40 in B3 SYSTEM 
ADMINISTRATION—
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
See Other Parameters-Intercom 
Paging Parameter in 
B6.7 Other Parameters.
See Intercom Paging in 
Glossary. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES 
204 Installation Manual
Interview Service plays a set of recorded questions when a 
caller accesses the service. The caller is 
provided an opportunity to answer each 
question after it has been asked. Subscribers 
are able to record questions directly into their 
own Interview Mailbox.See 5.2.9 Interview Service.
See Interview Mailbox 
Number in Table 37 in 
B2 SYSTEM 
ADMINISTRATION—
MAILBOXES.
See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
See Interview Service in 
Glossary.
See 4.9 Interview Mailbox in the 
Subscribers Guide. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES
Installation Manual 205
Live Call Screening 
(APT/DPT 
Integration Only) permits the subscriber to monitor incoming 
calls as messages are being recorded. The 
subscriber has the option of answering calls 
while monitoring or allowing the message to 
be recorded without interruption. There are 
two modes in this feature: Hands-free and 
Private.
Hands-free permits the subscriber to hear the 
caller through the telephones speaker and 
answer the call by lifting the handset. The 
Private Mode alerts by tone and requires the 
telephone handset to be lifted before the 
message can be monitored. Two-way 
communication is established by pressing the 
feature button.See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
See 4.5.1 Live Call Screening 
(LCS) Programming.
See 4.5.2 Live Call Screening 
Password Assignment.
See 4.5.3 Live Call Screening 
Password Canceling.
See 4.5.4 Live Call Screening 
Recording Mode Assignment 
via System Programming.
See 4.5.5 Live Call Screening 
Private/Hands-Free Mode 
Assignment via Station 
Programming.
See 4.5.6 Live Call Screening 
Assignment via PC 
Programming.
See 4.5.7 Live Call Screening 
Button Assignment via Station 
Programming.
See 4.5.8 Live Call Screening 
Cancel Button Assignment via 
Station Programming.
See 4.5.13 Live Call 
Screening Activation.
See 4.5.14 Live Call 
Screening Password Control.
See Message Cancel for Live 
Call Screening in Table 40 in 
B3 SYSTEM 
ADMINISTRATION—
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
See Live Call Screening in 
Glossary.
See 4.13 Live Call Screening in 
the Subscribers Guide. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES 
206 Installation Manual
Logical Extension 
(All Calls Transfer 
to Mailbox)is an extension that always receives calls 
directly into its mailbox. This feature is used 
by subscribers that are often unavailable or 
that do not have a telephone.See All Calls Transfer to 
Mailbox in Table 37 in 
B2 SYSTEM 
ADMINISTRATION—
MAILBOXES.
See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
See Logical Extension in 
Glossary.
Mailbox is a place where all messages to a subscriber 
are stored. Several mailbox options exist: 
Subscriber Mailbox, Interview Mailbox, 
System Managers Mailbox, and Message 
Managers Mailbox (General Delivery 
Mailbox).See 5.5 SETTING 
MAILBOXES.
See 6.2 SETTING UP 
MAILBOXES.
See 7.3.1 Mailbox 
Assignments.
See 7.3.9 Mailbox Usage 
Report.
See 7.3.10 Mailbox Usage 
Statistics Clear.
See B2 SYSTEM 
ADMINISTRATION—
MAILBOXES.
See C2 SETTING UP 
MAILBOXES.
See Section 1 Mailbox Setup in 
the Subscribers Guide.
Message Delivery, 
Internalallows the VPS to automatically deliver a 
single message to multiple mailboxes.See Group Distribution List—
Personal, Group Distribution 
List—System and Message 
Delivery Status in this Table. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES
Installation Manual 207
Message Delivery 
Statusallows a subscriber to check the status of 
messages that have been sent. The sending 
subscriber has the option of canceling any of 
the messages after checking their status. If a 
recorded message has not been received, the 
VPS will voice report the following: the 
messages destination mailbox number and its 
contents.
Message delivery status information is 
automatically deleted after the message has 
been received by the subscriber, or when the 
subscriber cancels the delivery, or when a 
new message arrives after 84 delivery status 
messages have been stored in the subscribers 
mailbox (the oldest status message is always 
deleted first).See 3.2 Checking Mailbox 
Distribution in the Subscribers 
Guide.
Message Reception 
Modeallows incoming calls to be received by either 
a subscribers regular or interview mailbox.
This mode is effective for: (1) Incomplete 
Call Handling Service (when the subscribers 
line is busy, or he cannot take the call, or 
when he has enabled Call Blocking), and (2) 
when the transfer destination of calls is set to 
a Logical Extension.See Interview Service and 
Logical Extension (All Calls 
Transfer to Mailbox) in this 
Table.
See All Calls Transfer to 
Mailbox in Table 37 in 
B2 SYSTEM 
ADMINISTRATION—
MAILBOXES.
See 4.4 Message Reception 
Mode in the Subscribers Guide.
Message Scan permits the subscriber to scan the first 4 s of 
each message. The subscriber can replay the 
previous message, play the next message, or 
play the entire message.See Message Scanning with 
Information in Table 40 in 
B3 SYSTEM 
ADMINISTRATION—
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
See Scanning Messages in 
Glossary.
See 2.1 Receiving Messages in 
the Subscribers Guide. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES 
208 Installation Manual
Message Transfer allows the subscriber to transfer messages to 
other mailboxes after playing. The subscriber 
can also add a personal comment at the 
beginning of the message to be transferred if 
desired.
One or more individual mailboxes can be 
specified for message transfer. Messages can 
also be transferred using either the System or 
Personal Group Distribution Lists.See Transferring Messages in 
D2 MANAGING THE 
GENERAL DELIVERY 
MAILBOX.
See Message Transfer in 
Glossary.
See 2.3 Message Transfer in the 
Subscribers Guide.
Message Waiting 
Notification—
Deviceautomatically notifies the subscriber/
Message Manager of the reception of new 
message(s) by calling either a specified 
telephone or beeper number. The message 
will automatically play when the subscriber/
Message Manager answers a call to the 
telephone. When a beeper is called, the 
subscriber/Message Manager must call the 
VPS and access the message from the 
mailbox. Notification can be scheduled either 
on or off for a maximum of 2 times during 
any 24 h period.
The subscriber/Message Manager can 
program a maximum of 3 telephones or 
beepers in sequence. The VPS will recall the 
number or number sequence for a specified 
number of times until answered.
Notification is terminated when the 
subscriber/Message Manager has received 
the message, when the last number has been 
called a specified number of times, or at the 
completion of the programmed time period.See Message Waiting 
Notification from an SLT in 
3.1.4 PBX Requirements for 
Integration.
See Notification Setting in 
B2 SYSTEM 
ADMINISTRATION—
MAILBOXES.
See Authorization for Message 
Notification in Tables 40 and 
41 in B3 SYSTEM 
ADMINISTRATION—
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
See Other Parameters-Message 
Waiting Notification in 
B6.7 Other Parameters.
See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
See D3 SETTING UP 
MESSAGE WAITING 
NOTIFICATION.
See Message Waiting 
Notification in Glossary.
See 4.8 Message Waiting 
Notification in the Subscribers 
Guide. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES
Installation Manual 209
Message Waiting 
Notification—Lampautomatically illuminates the message 
waiting lamp on the subscribers or the 
Message Managers telephone when there are 
unplayed messages waiting in the mailbox.
Note: The extension assigned for Operator 1 
in the Day Mode is the Message Managers 
telephone. However, its default extension 
number (0) cannot be used with this feature. 
When using this feature, you must assign the 
extension number that is included in the 
Extension Numbering Plan.See Message Waiting 
Notification from an SLT in 
3.1.4 PBX Requirements for 
Integration.
See 7.2.13 Message Waiting 
Lamp Retry Times (MWL).
See MWL Notification for 
Unreceived Message in Tables 
40 and 41 in B3 SYSTEM 
ADMINISTRATION—
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
See Other Parameters-Message 
Waiting Notification in 
B6.7 Other Parameters.
See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
See D3 SETTING UP 
MESSAGE WAITING 
NOTIFICATION.
See Message Waiting Lamp in 
Glossary.
See 4.8 Message Waiting 
Notification in the Subscribers 
Guide.
Multilingual Service permits up to 3 languages to be used for 
prompt options. If the Selective mode is 
selected, callers are able to choose their 
desired language.See Incoming Call Service 
Prompt in Table 23 in 
5.3.1 Port Service Menu.
See System/User 1/User 2 
Selection Number in Table 59 
in B6.5 Prompt Setting.
See Recording Menus and 
Voice Labels and Recording 
User Prompts in 
D6 RECORDING 
MESSAGES.
See Multilingual Selection 
Menu in Glossary. Table 34 
FEATURE DESCRIPTION REFERENCES 
						

							SYSTEM FEATURES 
210 Installation Manual
No Answer 
Coverage Modespecifies how the calls will be handled when 
Operator 1, 2 and/or 3 do not answer them 
within the specified Operator No Answer 
Time. There are 4 options:
Caller Select
*1—caller may leave a message 
or call another extension.
Leave Message
*1—caller may leave a 
message in Operators mailbox.
Disconnect Message
*1—caller is 
disconnected from the VPS after hearing 
Thank you for calling.
Next Operator
*2—caller is transferred to the 
next operator (Operator 2 or 3) extension.
*1: Assignable for Operator 1, 2 and 3
*2: Assignable for Operator 1 and 2See No Answer Coverage 
Mode in Table 24 in 
5.4.3 Operator’s Parameters.
See No Answer Coverage 
Mode in Tables 45, 46 and 47 
in B5.1 Automated Attendant 
Parameters.
Operator Service permits callers to request a live operator by 
pressing [0] on the telephone keypad. Up to 3 
operators can be specified to receive calls in 
the Day, Night, Lunch and Break Modes.See 5.4.3 Operator’s 
Parameters.
See Operators Parameters in 
B5.1 Automated Attendant 
Parameters.
See Operators Extensions in 
D4 CUSTOMIZING THE 
MESSAGE MANAGERS 
MAILBOX.
Password 
Administrationallows the System Administrator or System 
Manager to clear a subscriber password (so 
that a new one can be assigned).See 5.5.4 Password Reset.
See Deleting a Mailbox 
Password in C2 SETTING 
UP MAILBOXES.
PBX Integration allows the VPS and PBX to work together as 
an integrated unit. Three integration options 
are available: Inband Integration, APT 
Integration and DPT Integration.See 2.6 CONNECTIONS.
See Section 3 INTEGRATING 
THE VPS WITH PANASONIC 
KX-T PHONE SYSTEMS.
See Section 4 INTEGRATING 
THE VPS WITH THE 
PANASONIC KX-TA SERIES 
PBX AND KX-TD SERIES 
PBX. Table 34 
FEATURE DESCRIPTION REFERENCES