Panasonic Kx-tvs90 Voice Processing System Installation Manual

							Please read this manual before installing, customizing, or operating the Voice Processing System.
Model No.        KX-TVS90
Voice Processing System
Installation Manual
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Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS90. 
						

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We are confident that it will provide your customer or client with many years of dependable 
service.
This Voice Processing System was especially tailored for the American environment. For 
example, it can be configured for English, a second language, or a third language:
 System prompts—Recorded at the factory in English
 User 1 prompts—Record in any language you like
 User 2 prompts—Recorded at the factory in Spanish
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an 
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a 
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and 
you can record up to 100 Custom Service menus. One twelfth of these menus can be recorded 
in one language if you desire. Another twelfth can be recorded in another language, and so on. 
Thus callers can be guided entirely in their native languages. For a multi-cultural United States, 
Custom Service is a truly powerful feature. Please see Custom Service in Appendix 
A1 SYSTEM FEATURES for more details.
Note
This product is only for connection behind a suitable PBX and should not be connected directly 
to the network.
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.
Thank you for purchasing the Panasonic Model
KX-TVS90 Voice Processing System. 
						

							Important Information
Installation Manual 3
Important Information
SAFETY REQUIREMENTS
Follow all product warnings, cautions, and instructions.
Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
If the unit malfunctions, disconnect the unit from the telephone line and check the line by 
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a 
qualified Panasonic Factory Service Technician.
Install the unit so that the power cord is not obstructed in any way. Do not connect this unit 
to an extension cord.
Keep the unit free of dust, moisture, condensation, high temperature exposure (more than 
40 °C {104 °F}) and vibration. Do not expose the unit to direct sunlight.
Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate 
enclosure unless it is properly ventilated.
Read all the information contained in this manual.
This unit is designed to operate at one specific voltage and current setting. The proper 
voltage and current required for this unit are listed on the product label.
This unit is equipped with a 3-wire grounding plug. The plug will only fit into a grounded 
power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, 
have the outlet replaced by a licensed electrician.
Unplug and transport the unit to a service technician if the power supply cord is frayed or 
damaged, if the cabinet is cracked or broken, or when the unit has been exposed to moisture, 
has been dropped, or is not otherwise operating properly.
Unplug the unit from its power source before cleaning.
Do not block the vent slots and openings located on the front and top of the unit.
Do not disassemble this product. Dangerous electrical shock could result. The unit must 
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
Do not insert wires, pins, or any other material into the units vent slots or access points. 
This could result in electrical shock and serious unit malfunction. 
Do not install the unit near water or moisture, heating appliances, or electrical noise 
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock. 
Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only 
a damp soft cloth for cleaning.
Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of 
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO 
RAIN OR MOISTURE. 
						

							Important Information
4 Installation Manual
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. 
Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT 
send the product to the Executive or Regional Sales offices. They are NOT equipped to 
make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory. 
Consult your authorized Panasonic dealer for detailed instructions.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED 
SERVICE PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS 
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD 
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE 
The serial number of this product may be found on the label affixed to the back of the unit. 
You should note the serial number of this unit in the space provided and retain this book as a 
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference 
						

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Installation Manual 5
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND 
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY 
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING 
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO 
REGULATIONS.
Note
Before you start setting or changing system parameters, we recommend that you turn off the 
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will 
flash and the VPS will not answer any incoming call. After you finish programming, use the 
ONLN command to turn on the Call Progression Mode (normal operation). Please see 
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
HyperTerminal is either a registered trademark or a trademark of HILGRAEVE, 
INCORPORATED in the United States and/or other countries.
IBM is a trademark of International Business Machines Corporation in the United 
States.
Procomm Plus is either a registered trademark or a trademark of DATASTORM 
TECHNOLOGIES, INC. in the United States and/or other countries.
Smartcom is either a registered trademark or a trademark of Hayes Microcomputer 
Products, Inc. in the United States and/or other countries.
All other trademarks identified herein are the property of their respective owners.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
       recommended by the manufacturer.
   Dispose of used batteries according to the
               manufacturers instructions. 
						

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6 Installation Manual
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
Notify The Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
ACTA. On the back of this equipment is a label that contains, among other information, a 
product identifier in the format US:ACJVM04BKX-TVS90. If requested, this number must be 
provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the 
telephone company with the following technical information:
The telephone numbers to which the system will be connected
Make: Panasonic
Model: KX-TVS90
FCC Registration No.: found on the back of the unit
Ringer Equivalence No.: 0.4B
Facility Interface Code: 02LS2
Service Order Code: 9.0F
Required Network Interface Jack: RJ11C
Ringer Equivalence No. (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total 
RENs, contact the local telephone company. For products approved after July 23, 2001, the 
REN for this product is part of the product identifier that has the format US:ACJVM04BKX-
TVS90. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN 
of 0.3). For earlier products, the REN is separately shown on the label.
Telephone Service Problems
If this equipment causes harm to the telephone network, the telephone company will notify you 
in advance that temporary discontinuance of service may be required. But if advance notice 
isnt practical, the telephone company will notify the customer as soon as possible. Also, you 
will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Changes in Telephone Company Communications Facilities, Equipment, Operations, 
and Procedures
The telephone company may make changes in its facilities, equipment, operations or 
procedures that could affect the operation of the equipment. If this happens the telephone 
company will provide advance notice in order for you to make necessary modifications to 
maintain uninterrupted service.
Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the 
attached warranty, which includes the Servicenter Directory. If the equipment is causing harm  
						

							Important Information
Installation Manual 7
to the telephone network, the telephone company may request that you disconnect the 
equipment until the problem is resolved.
Connection to the Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
Note
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in a residential installation. This 
equipment generates, uses and can radiate radio frequency energy and, if not installed 
and used in accordance with the instructions, may cause harmful interference to radio 
communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off and on, the 
user is encouraged to try to correct the interference by one or more of the following 
measures.
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which 
 the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any change or modification made to the terminal equipment, not expressly approved by the 
manufacturer, could void the users authority to operate this equipment. 
						

							Table of Contents
8 Installation Manual
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................ 14
1.1.1 Why Voice Processing?.............................................................................................. 14
1.1.2 Basic Operations ......................................................................................................... 14
1.1.3 VPS Limitations ......................................................................................................... 15
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE.............................. 16
1.2.1 System Administration ............................................................................................... 16
1.2.2 System Management .................................................................................................. 16
1.2.3 Subscriber Use ............................................................................................................16
1.3 SYSTEM BASICS ....................................................................................................... 17
1.3.1 General ....................................................................................................................... 17
1.3.2 System Components ................................................................................................... 17
1.3.3 Which Phone Systems are Compatible? ..................................................................... 19
1.3.4 Installer Equipment and Software Requirements ....................................................... 20
1.3.5 Specifications .............................................................................................................21
1.3.6 Hardware .................................................................................................................... 21
1.3.7 Recommendations for System Configuration ............................................................ 21
1.4 DIGITAL INTEGRATION ........................................................................................ 23
1.4.1 General ....................................................................................................................... 23
1.4.2 APT Integration .......................................................................................................... 23
1.4.3 Connection Example—APT Integration .................................................................... 23
1.4.4 DPT Integration .......................................................................................................... 24
1.4.5 Connection Example—DPT Integration .................................................................... 24
2 INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 26
2.1.1 Installation .................................................................................................................. 26
2.1.2 Wiring ......................................................................................................................... 27
2.2 UNPACKING .............................................................................................................. 28
2.3 MOUNTING THE VPS ON THE WALL................................................................. 29
2.4 FRAME GROUND CONNECTION ......................................................................... 30
2.5 INSTALLATION STEPS ........................................................................................... 31
2.6 CONNECTIONS ......................................................................................................... 33
2.6.1 Connecting to the PBX ............................................................................................... 33
2.6.2 Opening the Ferrite Core ............................................................................................ 33
2.6.3 Connection for APT Integration ................................................................................. 34
2.6.4 Connection for DPT Integration ................................................................................. 34
2.6.5 Connection for Non-APT/DPT Integration ................................................................ 35
2.7 TERMINAL CONNECTION..................................................................................... 36
2.7.1 Requirements for Connecting Programming Terminal .............................................. 36
2.7.2 Connecting the RS-232C Cable.................................................................................. 36
2.7.3 RS-232C Signals ........................................................................................................ 38
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE 
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION ....................................................................... 40 
						

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3.1.1 APT/DPT or Inband Signaling? .................................................................................. 40
3.1.2 Why Integration is Important ...................................................................................... 40
3.1.3 How the VPS and the PBX Communicate .................................................................. 40
3.1.4 PBX Requirements for Integration .............................................................................. 41
3.2 PBX PARAMETERS AND PORT SETTINGS ........................................................ 44
3.2.1 General Guidelines and Definitions ............................................................................44
3.2.2 RS-232C Settings ........................................................................................................ 44
3.2.3 Port Settings ................................................................................................................44
3.2.4 PBX Interface Parameters ........................................................................................... 45
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ................ 48
3.3.1 VPS Programming for Inband Integration .................................................................. 48
3.3.2 KX-T123211D Software Verification and Programming for Inband Integration....... 49
3.3.3 KX-TA Series Programming for Inband Integration via the Manager’s Extension....51
3.3.4 KX-TD500 Programming for Inband Integration ....................................................... 54
3.3.5 KX-TD816, KX-TD1232, KX-TA1232 and KX-TD308 Programming for Inband 
Integration via the Manager’s Extension ...................................................................63
3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via 
the Operating and Maintenance Tool......................................................................... 64
3.3.7 KX-TD308 Programming for Inband Integration via the Operating and Maintenance 
Tool ............................................................................................................................67
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA 
SERIES PBX AND KX-TD SERIES PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION ..................................................... 72
4.1.1 Why Digital Integration is Important .......................................................................... 72
4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 ........................ 74
4.2.1 KX-TA624 Software Verification and Programming for Digital Integration via the 
Manager’s Extension ................................................................................................. 74
4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION .......................... 80
4.4 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, 
KX-TA1232 AND KX-TD308 .................................................................................... 88
4.4.1 KX-TD1232 Software Verification and Programming for DPT Integration via the 
Manager’s Extension ................................................................................................. 88
4.4.2 KX-TD1232 Software Verification and Programming for DPT Integration via the 
Operating and Maintenance Tool............................................................................... 93
4.4.3 KX-TD308 Software Verification and Programming for DPT Integration via the 
Manager’s Extension ................................................................................................. 96
4.5 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES ........ 101
4.5.1 Live Call Screening (LCS) Programming .................................................................101
4.5.2 Live Call Screening Password Assignment .............................................................. 101
4.5.3 Live Call Screening Password Canceling .................................................................102
4.5.4 Live Call Screening Recording Mode Assignment via System Programming ......... 102
4.5.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming ........... 103
4.5.6 Live Call Screening Assignment via PC Programming ............................................ 104
4.5.7 Live Call Screening Button Assignment via Station Programming.......................... 105
4.5.8 Live Call Screening Cancel Button Assignment via Station Programming.............. 105
4.5.9 Two-Way Recording Button Assignment via Station Programming ........................ 106
4.5.10 Two-Way Transfer Button Assignment via Station Programming ......................... 107
4.5.11 Voice Mail Transfer Button Assignment via Station Programming ....................... 108 
						

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10 Installation Manual
4.5.12 Button Assignment via PC Programming .............................................................. 108
4.5.13 Live Call Screening Activation .............................................................................. 110
4.5.14 Live Call Screening Password Control................................................................... 111
4.5.15 Two-Way Recording into Mailbox ........................................................................ 111
4.5.16 Two-Way Transfer into Mailbox............................................................................ 111
4.5.17 A Restriction on TWR/TWT Activation ................................................................ 111
5 CUSTOMIZING THE SYSTEM
5.1 STARTING UP .......................................................................................................... 114
5.1.1 Before Programming ................................................................................................ 114
5.1.2 Quick Setup .............................................................................................................. 114
5.1.3 Starting the Quick Setup........................................................................................... 115
5.2 PORT SETTING OPTIONS .................................................................................... 122
5.2.1 Custom Service Setting Example ............................................................................. 122
5.2.2 Custom Service Features .......................................................................................... 123
5.2.3 Custom Service Programming.................................................................................. 124
5.2.4 Recording Menus...................................................................................................... 128
5.2.5 Checking Operation .................................................................................................. 128
5.2.6 Voice Mail ................................................................................................................128
5.2.7 Mailbox Groups ........................................................................................................ 129
5.2.8 Extension Groups ..................................................................................................... 129
5.2.9 Interview Service ...................................................................................................... 130
5.2.10 Automated Attendant.............................................................................................. 131
5.2.11 Department Dialing Service ................................................................................... 131
5.2.12 Operator Service ..................................................................................................... 132
5.3 SETTING PORTS ..................................................................................................... 133
5.3.1 Port Service Menu .................................................................................................... 133
5.4 AUTOMATED ATTENDANT PARAMETERS.................................................... 135
5.4.1 Automated Attendant Menu ..................................................................................... 135
5.4.2 Department Dialing .................................................................................................. 135
5.4.3 Operator’s Parameters .............................................................................................. 136
5.5 SETTING MAILBOXES .......................................................................................... 139
5.5.1 Mailbox Setting Menu .............................................................................................. 139
5.5.2 Entering a Mailbox ................................................................................................... 139
5.5.3 Deleting a Mailbox ................................................................................................... 143
5.5.4 Password Reset ......................................................................................................... 143
5.5.5 Mailbox Listing ........................................................................................................ 144
5.6 TRAINING THE SUBSCRIBER ............................................................................. 145
6FINAL SETUP
6.1 MESSAGE MANAGERS MAILBOX (Mailbox 998)........................................... 148
6.1.1 Accessing the Message Manager’s Mailbox ............................................................ 148
6.1.2 Main Menu of Message Manager’s Service ............................................................. 148
6.1.3 Company Greetings (Enter #6*998,5,1) ................................................................... 149
6.1.4 Recording the Company Name (Enter #6*998,5,2) ................................................. 149
6.1.5 Custom Service Greetings (Enter #6*998,5,4) ......................................................... 149
6.1.6 Customizing User Prompts (Enter #6*998,5,6) ....................................................... 150
6.2 SETTING UP MAILBOXES.................................................................................... 151
6.2.1 Recording Personal Greetings .................................................................................. 151