Panasonic Kx-tvs90 Voice Processing System Installation Manual

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7.Date and Time Setting
Screen output:
Enter the time (hour, minute in 2 digits, comma and A or P) and date (month, day and 
year in 2 digits).
To go to the next screen, Press ENTER.
8.Activating the Quick Setup
Screen output:
To activate the Quick Setup, Press [1] and Press ENTER.
Note
To cancel the Quick Setup, Press [2] and Press ENTER. This cancels all changes 
made up to this point. 
The VPS begins to change system programming data.
Screen output:
Then PORT TEST... SYSTEM SETUP... and 1...2...3... appear on the screen one by 
one.
Screen output:
Screen output when Quick Setup is finished:
Quick Setup-Time Setting
             Current time is 3:04, PM
                      Enter new time (HH:MM, AM/PM) : =
             Current date is MON JAN-1-2001
                      Enter new date (MM-DD-YY) : =
Quick Setup - Setup
To set up the mailbox and restart, select Yes.
To cancel and exit, select No.
1: Yes            2: No
Quick-Setup
               To set up the mailbox and restart, select Yes.
               To cancel and exit, select No.
                         1: Yes        2: No
Setup 101
PORT TEST ...
SYSTEM SETUP ...
1 ...  2 ...  3 ...
**ON LINE MODE**
> 
						

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5.2 PORT SETTING OPTIONS
Design each system according to the needs of your customer. You should be familiar with all 
options for port assignment so that customers get exactly what they need and expect. Each port 
can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. 
Custom Service is the most flexible of all the services because it allows access to the other 
services by pressing one key. We recommend programming all ports as Custom Service 
for caller convenience.
5.2.1 Custom Service Setting Example
Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom 
Service offers callers a menu of single digits that they may use to reach the desired location 
quickly and easily. 
Sample Company Greeting 1
Thank you for calling ABC company. (Company greeting should be short!)
Sample Custom Service Message
If you know the extension number of the person you are calling, you can dial it at any time. 
For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the service 
section, Press [3]; if you would like to place an order, Press [4]; all other callers, please wait 
and an operator will be right with you.
Sample Custom Service Tree
Create a tree to design a route that leads callers to the desired extension, mailbox, or next menu. 
This tree should include all available caller options and cannot be deeper than 8 layers. 
Moreover, callers cannot jump between Custom Service menus more than 8 times. Discuss 
available options with the customer before programming the system.
Custom Service
100
Main Greeting
all ports day
Custom 2
Extension ListCustom 3
Extension List
New CarsUsed Cars
Transfer
to ServiceTransfer
to Orders
Company Greeting 
						

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The top of the tree should include what callers will hear when they are first connected to the 
VPS. Then create a branch for each option until each caller option has been documented. Next, 
fill in each box with the action that it represents so you can easily remember what action 
corresponds to each keystroke.
Remember that it is possible and often necessary to have 1 custom service lead to another 
custom service. For example, if someone presses [1] for sales, you might want another menu 
to say for new car sales, press [1]; for used car sales, press [2]. This way, callers are routed 
directly to the person best suited to handle them.
Sample Custom Service for Foreign Languages
If you are an airline or travel agency, your callers might not be fluent in English. You can easily 
accommodate several languages with Custom Service. For example, each key on the keypad 
(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so that 
the caller can select a language with one-touch dialing. For example, the top menu could be: 
For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. For 
Japanese, press 5. For Chinese, press 6... etc. (of course, selections should be recorded in 
their respective languages).
At the next level, create menus in each language for Day Mode. For example, Custom Service 
Menu 2 (the one for English callers) might be: For departure information, press 1. For arrival 
information, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, 
press 5. Thus at this level (or at an even lower level) a caller can be guided in his native tongue 
to the right person (extension), the right message-taker (mailbox), or the right device (fax 
machine).
In parallel, create menus in each language for Night, Lunch, and Break Modes. For example, 
Custom Service Menu 16 for Night Mode might be: Sorry, we are closed for the day. Our 
regular business hours are from 9 am to 5 pm, Monday through Friday. If you would like to 
leave a message, press 1 now. If you would like to send a fax, press 2 now. Record a similar 
message for the other languages in each mode.
5.2.2 Custom Service Features
Time Service (1-5-2-2)
Set each day of the week for the correct Day, Night, Lunch, or Break Mode.
Intercom Paging (1-5-7-7)
This feature is only available with Digital Integration. 
When needed, change the paging code for each of the paging groups.
Example for KX-TD1232: All sales telephones have been placed in extension group 3 in 
system program [602]. No hunting type assigned in system program [106]. Assign each 
salesperson’s mailbox to a different COS in the VPS and assign the paging group to that  
						

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COS. (This tells the VPS which paging group to dial). In the Intercom paging section, 
assign the number 333 to the paging group assigned to the sales dept.
Fax Management (1-5-7-8)
Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, 
the VPS will automatically forward the call to the first fax machine. If the first fax machine is 
busy or does not answer (is out of paper), the VPS forwards the call to the second fax machine. 
This also allows to assign an extension as the fax manager to be notified on incoming faxes.
Disconnect Parameter (1-5-7-9)
Determines how many seconds of silence the VPS allows during a caller’s message before 
disconnecting the call.
RS-232C Settings (1-6-1)
Allows the System Administrator to change the baud rate, parity bit, etc.
Port Setting (1-6-2)
Only to be used when connecting the VPS to a PBX other than a KX-T series PBX. Use the 
CPC control of the PBX for normal disconnect problems.
Dialing Parameters (1-6-3-1)
These parameters are set automatically when Quick Setup is conducted.
Most of the settings will be left unchanged. The only setting that will be changed quite often 
is the Transfer Sequence for the operator or the extension. By default, it is set at FX on APT/
DPT Integration and FTX for Inband Integration. In other words, the voice processor dials the 
flash, waits for intercom tone and dials the extension number. By default, the VPS will stay on 
the line to monitor the status of the call. If the extension user answers, the voice processor will 
announce you have a call prior to releasing the call. This can be alleviated by adding the 
letter A or D to the sequence. A stands for answer; the call will be transferred without 
the announcement you have a call. For a blind or unscreened transfer, add the letter D for 
disconnect.
5.2.3 Custom Service Programming
After you have finished constructing the tree, enter the System Programming Custom Service 
Settings Menu.
Access the Custom Service Setting Menu through the following sequence: 
						

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System Administration Top Menu:
The system then asks what Custom Service number you want to edit. Enter the desired number 
(1-100).
The Custom Service screen is displayed:
Enter The Number: = 1  (Program)
Enter The Number: = 4  (Service Setting)
Enter The Number: = 2  (Custom Service)
2. Prompt Mode [ System ]
    1:System 2:User1 3:User2 :=
3. Menu Repeat Cycle [ 3 ] (1-3 times) :=
4. Call Transfer Anytime [ Extn. ] (Extn./Mbx/No) :=
5. Wait for Second Digit (1-5 s) :=
6. No DTMF Input Operation [ c ] (a - f) 
    a. Transfer to Mailbox
    b. Transfer to Extension
    c. Operator
    d. Exit
    e. Previous Menu
    f. Custom Service
  Select Operation :=
7. Keypad Assignment
   Keypad 0 [ c ]
     a. Transfer to Mailbox
     b. Transfer to Extension 
     c. Operator
     d. Exit 
     e. Previous Menu 
     f. Custom Service
     g. Voice Mail Service  Program - Service Setting - Custom Service Setting - Custom 1 (Not recorded)
1. Description [    ]
    :=
h. Call Transfer Service
i. Subscriber Service
j. Department Dialing
k. Dial by Name
l. Repeat Menu
m. Main Menu
n. Fax Transfer 
						

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Enter data into the Custom Service menu; use the table below as a guide.
Table 21 
Description Value Range 
(Default)Description/Function
Description Up to 32
characters
(None)The information typed in this field is for reference only. 
Any ASCII character (except \) can be used.
Prompt Mode 1. System
2. User 1
3. User 2
(User 1)Specifies the language that the caller will hear when 
calling this Custom Service.
Menu Repeat 
Cycle1-3 Times
(3)Specifies the number of times the Custom Service 
menu will be repeated before the No DTMF Input entry 
is used.
Call Transfer
Any TimeExtn./Mbx/No
(Extn.)Specifies where a caller will be transferred when 
dialing an extension or mailbox number during the 
menu. If this entry is set to Extn., the caller will be 
transferred to the corresponding extension. If it is set to 
Mbx, the caller will be sent directly to the 
corresponding mailbox. If it is set to No, extension 
transfer and mailbox transfer are disabled; only 1-digit 
entries work (following the Custom Service menu).
Note: This parameter should be set to No when 
Subscriber Service is specified as a Custom Service 
option and it is desired that digits can be entered very 
quickly to specify a mailbox. Therefore, in most cases, 
No is the best setting for this parameter. This is 
especially true if you do not want to explain Call 
Transfer Any Time in your Custom Service menu 
recording.
Wait for
Second Digit1-5 s
(1)Used when the first digit of an extension is also a menu 
choice within the Custom Service. If a second digit is 
not dialed within the specified time, the menu choice is 
used.
No DTMF
Input 
Operationa.-f.
(c.)Used when a caller does not dial anything when hearing 
the menu (usually rotary callers).
Keypad
Assignmenta.-n.
(=d, 0=c,
others=None)Specifies the action to be performed when a keypad 
digit is dialed. Callers can access specific services by 
pressing the appropriate keys on their telephones. 
						

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Keypad Assignment Options
Table 22 
Entry Function
a. Transfer to MailboxAllows the caller to leave messages in a specific 
mailbox.
b. Transfer to Extension Transfers the caller to a specific extension.
c. Operator Transfers the caller to the operator.
d. ExitPlays the Custom Service exit prompt and 
disconnects the caller.
e. Previous Menu Returns the caller to the previous menu.
f. Custom ServiceTransfers the caller to another Custom Service and 
plays the menu.
g. Voice Mail Service Allows the caller to access Voice Mail Service.
h. Call Transfer ServiceAllows the caller to access Automated Attendant 
Service.
i. Subscriber ServiceAllows the caller to access Subscriber Service. Digits 
received after entering this code are assumed to be the 
subscriber’s mailbox number. If this option is 
enabled, it is strongly recommended that each 
subscriber establish a password; this will prevent 
unauthorized callers from accidentally or 
intentionally accessing subscribers’ mailboxes.
j. Department Dialing Transfer the caller to the Department Dialing menu.
k. Dial by NameRequests the caller to enter the first 3 or 4 letters of a 
last name of the person they wish to reach, then 
transfers him to the corresponding extension.
l. Repeat Menu Repeats the Custom Service menu prompts.
m. Main Menu Returns the caller to the Custom Service top menu.
n. Fax TransferAllows the caller to send fax messages to the 
extension specified as the fax extension. 
						

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5.2.4 Recording Menus
After you have finished entering the parameters in each menu, record the menu messages. 
Menu messages inform the caller of available options and their corresponding keys. For this 
reason, the prompts must match the programming that has been input. 
Note
The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
1.Dial an Extension Number that is connected to the VPS to access the Message Manager’s 
mailbox (998).
2.When the VPS answers, Press [#6 998] to enter the Message Manager’s mailbox.
3.Press [5] to modify messages.
4.Press [4] to change the Custom Service Menu.
5.You will hear:
Enter the Custom Service prompt number [1] through [100].
To record Custom Service Exit prompt, press [0].
6.Enter Custom Service Number you want to record.
7.You will hear:
Custom Service number (entered number).
Record menu at the tone...
Follow the instructions until all Custom Service prompts have been recorded, using the tree 
that you created as a guide.
5.2.5 Checking Operation
After you have entered and recorded all menus, it is important to try the program yourself to 
see that all functions perform properly. Dial into the system and try all the choices to see if you 
are routed correctly. Verify that each menu choice works as it should.
5.2.6 Voice Mail
Voice Mail service is a message-taking service that allows non-subscribers to leave messages 
to subscribers. This service is often assigned when incoming calls are answered by a live 
person. This person can then send the caller to the Voice Mail service if desired.
Callers can access Voice Mail service by:
Voice Mail Port—This service can be programmed independently of any or all ports of 
the VPS. Callers reaching these ports immediately access Voice Mail service.
Voice Mail Trunk—This service can be programmed on a per trunk (CO line) basis. 
Callers reaching these trunks (CO lines) immediately access Voice Mail service. 
						

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Service Access Command—A caller can switch to Voice Mail service by dialing [#6] 
during a call.
Via Custom Service—This service can be assigned to a keypad digit within a Custom 
Service. After pressing this key, the caller enters Voice Mail service.
5.2.7 Mailbox Groups
This program allows a message to be delivered to several mailboxes at once. The message 
activates the message waiting lamps on all of the proprietary telephones. These mailboxes may 
be assembled into a list called a System Group Distribution List. The Message Manager can 
record a voice label for each System Group Distribution List (see D6 RECORDING 
MESSAGES). There are 20 group lists available, and each group list can have up to 20 entries.
To establish a mailbox group:
1.
From the System Administration Top Menu, Type [1-5-1-1-1] 
(Program-System Parameter-System Group Assignment-Mailbox Group-Enter).
2.Assign a List Number to the Mailbox Group. This number can be from 2-5 digits (same as 
mailbox numbers). This number must be an unused number. In other words, the number 
assigned to this group cannot be the same as another System Group Distribution List 
number or mailbox number. For example, we will use the number 250.
There are 2 ways to use a System Group Distribution List:
Option A:
For inside messages: The System Group Distribution List number can be designed so 
that any subscriber can press [2] and then enter the list number (which is [250] in this 
example) to deliver a message. The message will be delivered to all specified mailboxes.
Option B:
For outside messages: The System Group Distribution List number can be designed as 
a custom greeting for incoming callers. For instance, the greeting might be: To leave a 
message for the parts section, press 3. The digit 3 would be assigned to System 
Group Distribution List number 250 in Custom Service Setting.
Each message waiting lamp will remain on until the message is cleared from the 
individual station.
5.2.8 Extension Groups
An extension group places several extensions into the same mailbox. These extensions may be 
assembled into a list called a Extension Group List. The extensions in the group list cannot 
have a personal mailbox! When a message is left in this mailbox, it lights all of the message 
waiting lamps of the phones that are in this group list. There are 20 group lists available, and 
each group list can have up to 20 entries.
When a message is left for the extension group, it will light the message waiting lamps on each 
phone. The first person that retrieves the call cancels the message waiting lamp on the other  
						

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phones. Extension groups work well in areas where the call would not be intended for a specific 
person (e.g., a Parts Center, Technical Support Group, etc.).
To establish an extension group:
1.
From the System Administration Top Menu, Type [1-5-1-2-1]
(Program-System Parameter-System Group Assignment-Extension Group-Enter).
2.Enter an Extension Group List Number that has not been assigned to another mailbox or 
Extension Group List (this must be a vacant number). Enter the Extensions that are to be 
assigned to this group list.
3.Enter the Extension Numbers that are to be assigned to the Extension Group List.
4.Return to the Main Program Menu.
5.Type [1-1-1]
(Program-Mailbox Setting-Enter/Edit).
Assign the Extension Group List Number to a mailbox. If you used the number 700 for 
an Extension Group List number, assign the number 700 as a new mailbox. You must also 
enter 700 as an extension.
Messages can be delivered to the new number through normal operation.
5.2.9 Interview Service
The subscriber can leave a series of prerecorded questions (up to 10) for the caller in an 
Interview Mailbox. As the caller answers questions, answers are recorded in the mailbox. After 
a caller records the answers, the interview mailbox lights a message waiting lamp. When 
retrieving the messages, the subscriber only hears the answers to the questions.
There are 2 ways to access an interview mailbox:
Assign an interview mailbox to an existing mailbox
Assign a port as an interview mailbox
To structure an interview mailbox:
1.
From the System Administration Top Menu, Type [1-1-1 Mailbox Number-1]
(Program-Mailbox Setting-Enter/Edit-Mailbox Number-Mailbox Setting).
2.Enter the Mailbox Number that is to be assigned to the interview mailbox.
This should be an existing mailbox number for the person who responds to the questions.
3.At Interview Mailbox Number parameter, Enter a Nonexistent Mailbox Number. This 
will be the interview mailbox for this subscriber—please make a written note of it for future 
reference. It will not show up in Mailbox Listing. If, at a later time, you want to delete the 
interview mailbox, press backspace at Interview Mailbox Number.
4.Exit System Administration Programming.