NEC Neax 2400 Imx Feature Programming Manual
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NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 937 Multiple Console Operation - CCIS M-43 M-43 Multiple Console Operation - CCIS General Description This feature provides console operation where ATTENDANT CONSOLEs [A-3] are installed in more than one node in the CCIS network. Operating Procedure No manual operation is required. Service Conditions 1. Call transfer among ATTENDANT CONSOLEs [A-3] in different nodes is possible, but call identification information cannot be transferred from one node to another. 2. When ATTENDANT CONSOLEs [A-3] are installed in multiple nodes, Day/Night mode changeover is controlled independently in each node. 3. The following types of calls on the CCIS network are identified by the lamps on the ATTENDANT CONSOLE [A-3]: LDN FX WATS CCSA TIE ATND 4. When ATTENDANT CONSOLEs [A-3] are installed in multiple nodes, an incoming call is only indicated at the terminating ATTENDANT CONSOLE [A-3]. No indication is given on the ATTENDANT CONSOLEs [A-3] at the other nodes. 5. The maximum number of consoles per unit is two. 6. The maximum number of consoles allowed per system is 16 for 1 IMG and 60 for 4 IMGs/IMX-U. 7. Each incoming call is displayed on a console whether idle or busy. If all Attendants are involved in processing calls when another Central Office call arrives, the Call Waiting Lamp will light on all consoles. This is Switched-Loop Attendant Operation. 8. If one of the consoles enters the Night mode, all calls addressed to the Attendant will be directed to the other consoles. However, the console which has entered the Night mode must complete processing of all calls already connected to its loop. 9. A station can be connected to only one Attendant loop at a time. Any attempt at establishing multiple connections will result in reorder tone being sent to the Attendant. 10. The NEAX2400 IMX operates only on a switched-loop basis. Fixed-loop operation is not available. Interactions 1. See ATTENDANT CONSOLE [A-3] for information regarding a single ATTENDANT CONSOLE [A- 3] and system features provided to the ATTENDANT CONSOLE [A-3]. The ATTENDANT CONSOLE [A-3] must be provided first. 2. For each tenant, only one type of ATTENDANT CONSOLE [A-3] system can be assigned, either normal or Primary ATTENDANT CONSOLE [A-3] system. 3. ASAT must be programmed for INTERPOSITION TRANSFER [I-5].
NEAX2400 IMX Feature Programming Manual Page 938ND-70184 (E), Issue 3 M-43 Multiple Console Operation - CCIS Interactions (cont’d) 4. ATTENDANT CONSOLEs [A-3] may not dial another console directly. Talk path will occur only during INTERPOSITION TRANSFER [I-5]. 5. When more than one ATTENDANT CONSOLE [A-3] is installed, a Primary ATTENDANT CONSOLE [A-3] may be assigned (AMAT command). This ATTENDANT CONSOLE [A-3] will control the implementation of DAY/NIGHT CLASS OF SERVICE [D-15]. Programming STEP 1:ASYD - SYS1, Index 9, Assign the number of ATTENDANT CONSOLE [A-3] in system. SYS2, Index 2, bit 2, Is this Primary ATTCON system? 0/1: No/Yes. (When Primary goes into Night, tenant goes into Night.) SYS2, Index 2, bit 3, Is this normal ATTCON system? 0/1: No/Yes. (When all ATTENDANT CONSOLES [A-3] go into Night, tenant goes into Night.) STEP 2:AT R K - To assign the ATTENDANT CONSOLE [A-3]: LEN # = LP, and UNIT. The Line Group is always 20 and the Level is either 0 or 1. Assign as Route 901. Also assign a Service Feature Class (SFC 0) and a Route Restriction Class (RSC 0) to the ATTENDANT CONSOLE [A-3]. STEP 3:ASAT - Assign a specific Attendant Number to the ATTENDANT CONSOLE [A-3]. See INDIVIDUAL ATTENDANT ACCESS [I-6]. STEP 4:AMAT - Assign one of the ATTENDANT CONSOLES [A-3] to serve as the Primary ATTENDANT CONSOLE [A-3]. This service is assigned on a tenant basis. The ATT Number will correspond to the Trunk number of that specific console. STEP 5:MBTK - Make Idle the ATTENDANT CONSOLE [A-3] trunk. STEP 6:AT N R - Allow tenant-to-tenant connection for Inter and Intra-tenant basis. Assign Tenant Restriction Index (TRI) 1 for station to station calling; TRI 1 for CALL FORWARDING, TRI 3 for CALL FORWARDING set by the ATTENDANT CONSOLE [A-3]; TRI 4 for incoming calls to the ATTENDANT CONSOLE [A-3].
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 939 Message Center Interface - CCIS M-67 M-67 Message Center Interface - CCIS General Description This service feature provides an INTERFACE to the external CPU for MESSAGE CENTER information when a specific UCD group or console in a CCIS network is called. This interface allows external control of Message Waiting Lamp (MWL) indications on equipped PBX stations. (Series 7400 software enhancement) This service may be provided through FCCS groups (networks where multiple NEAX2400 IMXs are connected via FCCS link) and NEAX2000 IVS. When this service is provided through FCCS groups, it is called Centralized Message Center Interface. (Series 7400 software enhancement) By the Centralized Message Center Interface function, the MCI message is transmitted to the shared MCI within the self FCCS group when a call terminates from another FCCS group or the NEAX2000 IVS to any UCD group within the self FCCS group. Operating Procedure The Message Center Interface (MCI) can provide one of two modes of operation. These modes are described as Feature 1 and Feature 2: Feature 1: Incoming call information is sent to the MCI when an attendant answers. Control of MWLs is based on data from the external CPU. Feature 2: Incoming call information is sent to the MCI when a UCD station answers. Dual call forwarding service is possible. Control of MWLs is based on data from the external CPU. Procedures for each of these two features are as follows: Feature 1: 1. When the attendant answers a call, the PBX transmits a call handling record to the MCI. The external CPU, based on the received data, will display a profile of the station/trunk being handled by the attendant on the monitor. 2. MWL control is based on data from the external CPU. Through the external CPU terminal, when information is registered, the Host/CPU system forwards MWL control data according to the MWL On/ Off control information sent. 3. The PBX, upon receiving this control data from the MCI, will extinguish or illuminate the MWL, depending on the subscriber displayed on the attendant’s monitor/display. 4. The called station will be able to receive a message from the attendant by dialing “0”, or from a computer terminal by entering his/her identification number. 5. The external CPU, upon retrieval of message information, will transmit a data record requesting the PBX to extinguish the MWL of the corresponding station. Feature 2: 1. The purpose of this MCI is to provide an interface to a Voice Mail System, or a Message Center Computer which is capable of sending MWL control data to the PBX. 2. In order to perform the data transfer to the external CPU, a station/trunk is connected to a designated UCD group. These stations in the UCD group are connected to the Voice Mail System/Message Center System to collect call connection status of MWL control information. Refer to the block diagram on the following page. 3. The PBX, upon receiving this control data from the MCI, will extinguish or illuminate the MWL depending on the subscriber displayed on the attendant’s monitor/display.
NEAX2400 IMX Feature Programming Manual Page 940ND-70184 (E), Issue 3 M-67 Message Center Interface - CCIS Operating Procedure (cont’d) 4. The user at the called station will be able to receive a message from the system by dialing the Pilot number of the UCD station group connected to the Voice Mail System. 5. The external CPU, upon retrieval of message information, will transmit a data record requesting the PBX to extinguish the MWL of the corresponding station. Service Conditions 1. The call type is sent to the external CPU via the MCI interface. This call record will pertain to the following services: Feature 1: CALL FORWARDING-DON’T ANSWER [C-3] from Internal Call CALL FORWARDING-DON’T ANSWER [C-3] from External Call CALL FORWARDING-DON’T ANSWER - CCIS [C-47] from Internal Call CALL FORWARDING-DON’T ANSWER - CCIS [C-47] from External Call CALL FORWARDING-BUSY LINE [C-2] from Internal Call CALL FORWARDING-BUSY LINE [C-2] from External Call CALL FORWARDING-BUSY LINE - CCIS [C-46] from Internal Call CALL FORWARDING-BUSY LINE - CCIS [C-46] from External Call CALL FORWARDING-ALL CALLS [C-5] from Internal Call CALL FORWARDING-ALL CALLS [C-5] from External Call CALL FORWARDING-ALL CALLS - CCIS [C-45] from Internal Call CALL FORWARDING-ALL CALLS - CCIS [C-45] from External Call MULTIPLE CALL FORWARDING-DON’T ANSWER - CCIS [M-42] from Internal Call MULTIPLE CALL FORWARDING-DON’T ANSWER - CCIS [M-42] from External Call MULTIPLE CALL FORWARDING-BUSY LINE - CCIS [M-41] from Internal Call MULTIPLE CALL FORWARDING-BUSY LINE - CCIS [M-41] from External Call MULTIPLE CALL FORWARDING-ALL CALLS - CCIS [M-40] from Internal Call MULTIPLE CALL FORWARDING-ALL CALLS - CCIS [M-40] from External Call ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT CAMP-ON WITH TONE INDICATION - CCIS [A-45] Message Center Message Center Counter PBX Voice Mail (VM) System Message Center Interface UCD PBXStation A Analog Station Line UCD Message Center Interface
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 941 Message Center Interface - CCIS M-67 Service Conditions (cont’d) AUTOMATIC RECALL [A-8] Call Return from Hold Operator Call LDN Call Feature 2: Station dials Message Center Number Directory. Direct Trunk Call to Message Center. Trunk Call to Message Center extended by ATTENDANT Station Call is FORWARDED-ALL CALLS to Message Center. Trunk Call is FORWARDED-ALL CALLS to Message Center. Station Call is FORWARDED-BUSY LINE to Message Center. Trunk Call is FORWARDED-BUSY LINE to Message Center. Station Call is FORWARDED-DON’T ANSWER to Message Center. Trunk Call is FORWARDED-DON’T ANSWER to Message Center. 2. The PBX MCI can control the display of a 16-Button D term for Message Indication. One of four applications of the MCI can be displayed. They are: MW in a Message Center system, VMM in a Voice Mail system, TMM in a Text Mail system, and FMM in a Fax Mail system. 3. If an ATTENDANT CONSOLE [A-3] calls a UCD group directly for Feature 2, the PBX will not generate a call record to the MCI. 4. If the Host/CPU malfunctions and stops collecting call records, the PBX can store up to 16 call records. If the maximum of 16 call records is stored and a 17th is generated, the system will overwrite the oldest stored record, thus giving the stack the most recently generated call records. 5. The PBX connected to a Message Center CPU in a CCIS network forms a Message Center Node. In the CCIS network, one Message Center Node can be provided. 6. The maximum number of remote nodes where the Message Center CPU sends the OFF command for MWLs of all the stations is 32. 7. This service is used together with CALLED NUMBER DISPLAY-ATTENDANT [C-59]. (Series 7400 software enhancement) Conditions for the Centralized Message Center Interface function: 1.(Series 7400 software enhancement) When 7 or 8 digit telephone numbers are used, the maximum number of digits indicated for the MCI message depends on the system data (maximum 6/8). At this time, the MCI equipment should be adapted to 8 digit telephone numbers. 2. (Series 7400 software enhancement) The Centralized MCI function is activated by assigning MCI equipment and UCD group at the Centralized Office. The MCI message cannot be transferred to the Centralized Office through FCCS groups and NEAX2000 IVS. 3. (Series 7400 software enhancement) The signal of Call Waiting Lamp Controlling is sent from the MCI within the Center FCCS group to the other FCCS groups and the NEAX2000 IVS system. 4. (Series 7400 software enhancement) When the Centralized Office adopts the ICS format method, the receiving message field is output as it is. In case of IMX format method, the originating information field is also output to the telephone number field. Programming STEP 1:ASYD - System 1, Index 28, Bit 0, 1, 2, & 3: Assign message sending guard timer for MCI. Guard timer: (data value × 128 ms). Bit 5: MWL Control by MCI. 0/1 = Out/In Service. System 1, Index 29, Bits 0-7: Assign the port number for message output to the M.C. In the case of dual service, two Bits are assigned. System 1, Index 34, Bits 1 & 2: Specify the RS-232C Output Parity Code.
NEAX2400 IMX Feature Programming Manual Page 942ND-70184 (E), Issue 3 M-67 Message Center Interface - CCIS Programming (cont’d) System 1, Index 70, Bit 0: (1) Called Number Display in service. System 1, Index 78, Bit 1: (1) Calling and Intermediate Station number indication. Bit 1: (1) Kind of service class indication. System 1, Index 116 (Port 0) through Index 123 (Port 7): Assign the kind of terminal = 1: printer/MCI to the corresponding output port. (Assigned via AIOC.) System 2, Index 6, Bit 0: MCI service when terminating UCD group in this Tenant. 0/1 = Out/In Service. System 2, Index 7, Bit 1: MCI service when terminating the Attendant in this tenant. 0/1 = Out/In Service. STEP 2:AIOC - Assign the function and attribute data of the IOC ports. STEP 3:ASFC - Allows MWL Control (SFI = 74) to the SFC of the station. SFI = 74: MW lamp setting-station (Called Party). STEP 4:ARPC - Assigns the Remote Point Code data for the Message Center.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 943 Night Connection - Fixed - CCIS N-15 N-15 Night Connection - Fixed - CCIS General Description When the Night mode has been entered, this service feature routes calls, normally directed to the ATTENDANT CONSOLE [A-3], to a preselected station in another node through CCIS. Operating Procedure 1. The Night lamp illuminates, when the Attendant in Node A sets Night mode with the NITE key pressed. 2. An incoming call from the CO RT to the Attendant in Night mode. The CO RT is automatically connected to Station C for night connection and receives ringback tone. Station C is rung. ATTCO RT [Node A]CCIS [Node B]C NIGHT MODE NITE Key PUBLIC SWITCHED TELEPHONE NETWORK RBTRG [Node A]CCIS [Node B]C ATT NIGHT MODE Incoming Call CO RT PUBLIC SWITCHED TELEPHONE NETWORK
NEAX2400 IMX Feature Programming Manual Page 944ND-70184 (E), Issue 3 N-15 Night Connection - Fixed - CCIS Operating Procedure (cont’d) 3. Station C answers and is connected with the CO RT. If necessary, the call can be transferred to another station by means of Call Transfer-All Calls service. Service Conditions 1. Calls that are being processed, or are in the Hold state when the NIGHT mode is entered, will be disconnected after the mode changeover has been completed. 2. If the NIGHT CONNECTION station to which an incoming call has been directed is busy, the calling party will hear ringback tone until the station becomes idle. 3. This service feature may be provided with NIGHT CONNECTION-FLEXIBLE [N-2] and TRUNK ANSWER FROM ANY STATION [T-8] in the same system. 4. If the NIGHT CONNECTION station is set for CALL FORWARDING-ALL CALLS [C-5], incoming Central Office trunk calls terminated to that station will be forwarded to the designated station. 5. Incoming calls that will be routed to NIGHT CONNECTION stations are limited to Ring Down trunks. 6. Such calls programmed in the ALDN command should use LDN NIGHT CONNECTION - CCIS [L-29]. Programming STEP 1:ACSI - Assign the Night Connection-Fixed station number to the route and trunk number. RT= , TK= CSI=6 (Night Connection-Outside) ADC= STEP 2:ACFR - Release the call forwarding restriction by Night Connection Fixed (TSFI = 2). STEP 3:ARSC - Release the incoming connection restriction of the route and station assigned in ACSI. (RRI = 0, 1) STEP 4:ASPD - Assign Speed Dial number. ATTCO RT [Node A]CCIS [Node B]C NIGHT MODE PUBLIC SWITCHED TELEPHONE NETWORK
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 945 Night Connection - Flexible - CCIS N-16 N-16 Night Connection - Flexible - CCIS General Description This feature provides inter-office flexible Night Connection service through the CCIS network, when the NIGHT CONNECTION-FIXED - CCIS and NIGHT CONNECTION-FLEXIBLE - CCIS stations are located in different nodes. Operating Procedure To set NIGHT CONNECTION-FLEXIBLE - CCIS: 1. The NIGHT CONNECTION-FIXED - CCIS station in the destination office sets CALL FORWARDING- ALL CALLS - CCIS [C-45] to a station in another node. To answer a NIGHT CONNECTION-FLEXIBLE - CCIS call: 1. In the Night mode, an incoming call to the Attendant Console is automatically routed through CCIS to a NIGHT CONNECTION-FIXED - CCIS station located in another node. This station is then forwarded to a NIGHT CONNECTION-FLEXIBLE - CCIS station in a different node. 2. The calling party hears ringback tone. 3. Ring signal is sent to the NIGHT CONNECTION-FLEXIBLE - CCIS station. 4. The NIGHT CONNECTION-FLEXIBLE - CCIS station goes off-hook to answer the incoming call. Service Conditions 1. Destination stations are assigned on a flexible basis using CALL FORWARDING-ALL CALLS - CCIS [C-45]. 2. For NIGHT CONNECTION-FLEXIBLE - CCIS to function, a NIGHT CONNECTION-FIXED - CCIS [N-15] station must be assigned to the trunk via the Maintenance Administration Terminal (MAT). 3. The NIGHT CONNECTION-FLEXIBLE - CCIS destination station can be in the same node as the Attendant Console, which has set NIGHT CONNECTION-FIXED - CCIS [N-15]. 4. If an incoming call has terminated to a flexible Night station and that station is busy, the call will queue to the Night station. 5. The destination telephone number at the distant office is stored in SPEED CALLING-SYSTEM [S-3] memory. Interactions 1. NIGHT CONNECTION-FLEXIBLE - CCIS is the combination of CALL FORWARDING-ALL CALLS [C-5] and NIGHT CONNECTION-FIXED [N-1] or NIGHT CONNECTION-FIXED - CCIS [N-15]. 2. CLASS OF SERVICE-INDIVIDUAL [C-15]: The station chosen as the NIGHT CONNECTION- FLEXIBLE - CCIS station should be assigned a class of service capable of performing the Night station functions. Programming See CALL FORWARDING-ALL CALLS [C-5] and NIGHT CONNECTION-FIXED [N-1] features.
NEAX2400 IMX Feature Programming Manual Page 946ND-70184 (E), Issue 3 N-37 Name Display - System - CCIS N-37 Name Display - System - CCIS General Description In between CCIS networks, this service allows calling or called party information (user’s name, telephone number, etc.) to be displayed on the LCD of the Dterm. Operating Procedure No manual operation is required. Service Conditions 1. When the called party is being rung, the LCD of the calling Dterm displays the name of the called party. 2. When the caller or called party’s name information is not available, name information is not displayed. Instead, the calling party’s number/called party’s number is displayed. 3. When both 8-digit display and 16-digit display are used for this Name Display - System - CCIS service, the calling party’s/the called party’s names are displayed as shown in the table below. 4. When a call from a D term sub-line has terminated to the called side via a CCIS, the calling party’s sub-line name information is displayed on the LCD of the called station. 5. Name display by both 8 digits and 16 digits at the call destination is made only for the My-Line. 6. ASCII characters can be displayed by this service. 7. Name information for this service is assigned by ANDD command on each station number basis. 8. The routes to the offices where this service is provided and the routes to the office where this service is not provided must be separated from each other. 9. The terminals subject to the Name Display service are limited only to the D term equipped with LCD. 10. Office Code + Telephone Number is usually displayed. However, when use of a telephone number is specified, the telephone number is displayed. (A CCIS network is assigned only one telephone number.) Name Display - System - CCIS Originating Office → →→ → Terminating OfficeCalling Party’s Name Display (LCD 3-Line Display D term)Called Party’s Name Display (LCD 3-Line Display Dterm) 16 digits → 8 digitsMiddle Line: 16 digits (Right 8 digits: Blank)Top Line: 8 digits (Front 8-character display) 8 digits → 16 digitsTop Line: 8 digits (Front 8-character display)Middle Line: 16 digits (Right 8 digits: Blank) 8 digits → 16 digits → 8 digits Top Line: 8 digits Top Line: 8 digits 16 digits → 8 digits → 16 digits Middle Line: 16 digits Middle Line: 16 digits