NEC Neax 2400 Imx Feature Programming Manual
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NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 77 Analog Caller ID - Station A-127 Interactions (cont’d) Note: 16LCBY and 8RSTY must be used together for Caller ID. 3. Only one route number can be assigned for each sender and register in a PA-8RSTY card. Programming ASFC - Assign a Service Feature Class that allows SFI 146 to analog stations allowed this service. When using Release 7 software or later: STEP 1:ASFC - Assign the service feature class to each analog station. DAY/NIGHT:D/N TN: Tenant Number SFI: 168=1 (Analog Caller ID Station by Modem Sender is available) When Calling Number Delivery (Message Type - 04H) is notified SFI: 153=1 STEP 2:AT R K - Assign the sender trunk data. (Note) RT: 937 Note: RT 937 must be programmed in level 4, 5, 6, or 7 for FSK Sender. Level 0, 1, 2, or 3 may be used for RT 902 or PB/MF Sender. FCCS Programming No unique programming is required for the FCCS network.
NEAX2400 IMX Feature Programming Manual Page 78ND-70184 (E), Issue 3 B-2 Busy Lamp Field - Flexible B-2 Busy Lamp Field - Flexible General Description This feature provides the Attendant with visual indications of either busy, idle or LINE LOCKOUT [L-3] conditions for a particular group of stations via a designated lamp field on the Attendant Console or the dial pad on the desk console. Operating Procedure 1. Press an idle loop key. 2. Key in thousands (where applicable) and hundreds digit(s) of the desired group. Example: a.) To monitor the stations 200 to 299, dial “2”. b.) To monitor the stations 2200 to 2299, dial “22”. 3. Lamp status indicates a busy (light steady), idle (no lamp), or LINE LOCKOUT [L-3] (lamp flashing) condition. Example: If ANPD and ASPA are assigned: a.) ANPD 3 = NND 2 b.) ASPA 30 = STN To monitor STN 3000 to STN 3099, key in 300. Note: For the Desk Console, dial all digits, except the last digits of the desired number. The Desk Console indicates only 10 stations status at once with the last digits. Service Conditions 1. For 3-digit telephone numbers, the digital display will show the first digit of the group being monitored (100s, 200s, etc.). Lamps 00-99 will provide visual indication of the status of each station in the selected group. 2. For 4-digit telephone numbers, the digital display will show the first two digits of the group being monitored (1100s, 1200s, etc.). Lamps 00-99 will provide visual indication of the status of each station in the selected group. 3. For an Attendant Console, the Busy Lamp Field (BLF) display is applicable for 2 through 5-digit station numbering plans. 4. For a Desk Console, the Busy Lamp Field (BLF) display is applicable for 3 through 5-digit station numbering plans. 5. Operation of the BLF supersedes the display of the CALL WAITING LAMP [C-13] feature. 6. The lamp indication for LINE LOCKOUT [L-3] is an LED flashing at 60 pulses per minute. 7. LINE LOCKOUT [L-3] lamp indication can be provided by system database programming. 8. The BLF does not indicate busy/idle status for stations located in CCIS satellite offices. 9. For the FCCS network, when assigning a telephone number to a station, the telephone number is displayed for the station. 10. For the FCCS network, the Busy Lamp Field (BLF) display is applicable for 2 through 5-digit Physical Station Number / telephone number. Note: For a Desk Console, BLF display is applicable for 3 through 5-digit station numbering plans.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 79 Busy Lamp Field - Flexible B-2 Interactions 1. CENTRALIZED ATTENDANT SERVICE (CAS) [C-20]: At the CAS main location, when the ATTENDANT CONSOLE [A-3] is handling a call from a CAS branch over a Release Line Trunk (RLT), the BLF will give no indication of busy/idle status of branch location stations. 2. The BLF indicates the station status after the hundreds digit is keyed in by the Attendant. 3. A 2-digit display indicator is used to display the thousands and hundreds digit of the displayed stations. Programming STEP 1:ASYD - System Data 1, Index 16, bits 0 - 5. Place 1 - 6-digit station numbers in service. Assign 1FH, BLF - FLEXIBLE is available for 3 and 4-digit station numbering plans only. System Data 1, Index 70, bit 1. Assign as data “0”. For stations in Line Lockout, flash on BLF. System Data 2, Index 7, bit 0. Assign as data “1”. Enables BLF on a tenant basis. STEP 2:ANPD - For the level(s) reserved for station numbering, assign BLF in service. Assign Connection Index, CI = N, H; Normal (N) and Hooking (H). NND value is assigned in accordance with the numbering plan. Note: Consideration should be given when the system has various digits stations (2 digit STN, 3 digit STN, etc.) whose first digit is the same number. In this case, only a station whose (NND) values are the same in ASPA and ANPD can be displayed in the BLF on ATTs. The remaining stations which do not meet the above condition cannot be displayed. FCCS Programming Programming for the IMX-U System (Series 7400 software enhancement) BLF data can be transmitted to all the Local Nodes by the circuit card DLMX (PA-PC94). This transmission is via the DLKC circuit card in the IMX-U System. For more detailed information, see the NEAX2400 IMX Command Manual and the appropriate circuit card manual. Programming for the DLMX (PA-PC94) Circuit Card STEP 1:ASYD - SYS1 INDEX 70, b1: Flashing Display of Line Lockout on Attendant Console BLF 0/1: In service/Out (Note 1) Note 1: Unify the data to all the Local Nodes. SYS1 INDEX 257, b0=1: DLKC card is to be mounted. (Note 2) Note 2: Assign as SYS1 INDEX 257, b0=1 to the ISW and each Local Node. SYS2 INDEX 7, bit0=1: Busy Lamp Field – Flexible [B-2] is in service. (Note 3) Note 3: Assign as SYS2 INDEX 7, b0=1 to each Local Node. STEP 4:ASYDL - SYS1 INDEX 946. Assign the FPC No. of the Local Node which the DLMX card is mounted. (Note 4) Note 4: Assign the FPC No. to the ISW and each Local Node. STEP 5:AT R K - Assign the trunk data of DLMX. TK: 938 (DLMX) LENS: Assign LV7 of odd-number Group (G) (Note 5) Note 5: Assign the trunk data to the Local Node which the DLMX card(s) is/are mounted. STEP 6:MBTK - Assign the Make Idle status to the trunk which DLMX card(s) is/are mounted. STEP 7:ANPDN - Assign the Busy Lamp Field Display Activation on an Attendant Console (BLF). 1ST DC: Dial Code (Station Number) BLF = 1 (BLF is in service)
NEAX2400 IMX Feature Programming Manual Page 80ND-70184 (E), Issue 3 B-3 Busy Verification B-3 Busy Verification General Description When an Attendant places a call to a busy station, this feature allows the Attendant to break into the connection. When this feature is initiated from the console, the system sends a Warning Tone to the stations before establishing a three-party conference. Additionally, the Attendant Monitor Function can be activated depending on system data. Operating Procedure To activate BUSY VERIFICATION: 1. Press an idle loop key and dial the desired telephone number; receive the busy tone. 2. Press the BV key; two burst tones are sent to the connected parties. Attendant may now monitor or join the connection. 3. Press the RELEASE key to disengage. To monitor the call in progress before entering the busy connection - from a station: 1. Press an idle loop key and dial the desired telephone number; receive the busy tone. 2. Press the BV key. The Attendant can monitor the connection. (BV lamp lights.) 3. Press the TALK key. A Warning Tone is sent, and a three-way call is established (TALK lamp lights). If the called station is a D term, the LCD displays OPE BV for 5 seconds, then CONF. 4. Press the CANCEL key to disengage; Attendant returns to the incoming call. The originally connected parties remain connected. Service Conditions 1. This feature may be used during station-to-station and station-to-trunk calls (COT, FX, WATS, CCSA, or TIE LINES). 2. BUSY VERIFICATION cannot be established to a station when the station is: a.) Dialing b.) Listening to a tone c.) Being rung d.) Being connected to an Attendant loop e.) Activating a conflicting feature such as: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1][A-45] ATTENDANT OVERRIDE [A-7] BOSS-SECRETARY OVERRIDE - D term[B-5D] CALL HOLD [C-6] CALL TRANSFER [C-10] [C-11, 11D] [C-50] [C-54] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] CONSULTATION HOLD - ALL CALLS [C-17, -17D] [C-58] DATA LINE SECURITY [D-12] [D-66] DATA PRIVACY ON DEMAND [D-17] [D-68] DIAL ACCESS TO ATTENDANT [D-2] [D-71] EXCLUSIVE HOLD - D term[E-4D] EXECUTIVE RIGHT-OF-WAY [E-1, E-1D] NON-EXCLUSIVE HOLD - D term[N-7D] PRIVACY - Dterm[P-14D] PRIVACY RELEASE [P-18]
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 81 Busy Verification B-3 Service Conditions (cont’d) THREE-WAY CALLING [T-2, T-2D] VOICE CALL - Dterm[V-2D] f.) Modem pooling connection g.) Data Call through Data Adapter h.) Data Call through Data Module i.) The calling station is connected to an Attendant Loop Note: In each of the above instances, the Attendant will receive reorder tone. 3. Before the Attendant is added to an existing connection, a two-burst tone is applied to alert the parties of the Attendant’s presence. Sending this tone burst can be suppressed by System Data. 4. BUSY VERIFICATION and ATTENDANT LOCKOUT [A-5] are mutually exclusive features. 5. This feature can be denied on DICTATION ACCESS [D-3] and PAGING ACCESS [P-1] connections by assigned System Data Assignment. 6. PAGING ACCESS [P-1]: BUSY VERIFICATION will be denied on a station line that is connected to paging equipment. If the initiating paging station goes on-hook and is waiting for a callback call from the paged party, BUSY VERIFICATION will be allowed on that station line. 7. DICTATION ACCESS [D-3]: BUSY VERIFICATION will be denied on a station that is connected to a dictation trunk. Attempts to busy-verify a station on this connection will result in a reorder tone being sent to the Attendant. 8. STATION HUNTING (Circular [S-7], Secretarial [S-8], or Terminal [S-9]): If an Attendant attempts to busy-verify a busy station line in a Hunt Group, the call will hunt. That is, STATION HUNTING will take precedence over BUSY VERIFICATION. If all stations in a Hunt Group are busy, BUSY VERIFICATION takes place on the dialed station. 9. The BUSY VERIFICATION feature is assigned to Attendant Consoles only. 10. ATTENDANT LOCKOUT [A-5]: The Attendant is prevented from busy-verifying a station line that is connected to a loop held on the ATTENDANT CONSOLE [A-3]. Because the LOCKOUT feature applies only to calls held on the Attendant Console loop, BUSY VERIFICATION of those station lines will be denied, and the Attendant will hear the reorder tone. 11. CALL BACK [C-1]: When Station A is busy and Station B has activated this feature toward Station A, and then goes on-hook to wait for Station A to become idle, both stations can be busy-verified. When Station A goes on-hook and the CALL BACK [C-1] process has begun, neither station can be busy- verified until the talking connection between Stations A and B has been established. The Attendant will hear the reorder tone when BUSY VERIFICATION attempts are made during the denied period. 12. CALL FORWARDING (ALL CALLS [C-5], BUSY LINE [C-2]): If an Attendant attempts to busy-verify a (busy or idle) station line that has the CALL FORWARDING (ALL CALLS [C-5], BUSY LINE [C-2]) feature activated to another station line, the call will be forwarded to the other line, and BUSY VERIFICATION will proceed as if the Attendant had attempted to busy-verify the other line. If an Attendant attempts to busy-verify a (busy or idle) station line that has the CALL FORWARDING (ALL CALLS [C-5], BUSY LINE [C-2]) feature activated to the Attendant, BUSY VERIFICATION will be denied. 13. CALL HOLD [C-6]: When two stations have established a talking connection, and one of the stations has a third party on hold, the two talking parties can be verified, but the party on hold cannot be busy-verified. 14. CALL WAITING [C-12, 31]: If an Attendant attempts to busy-verify a station line that already has a waiting call, BUSY VERIFICATION will be denied. Also, if the Attendant attempts to busy-verify a station line that is waiting for another line, the BUSY VERIFICATION attempt will be temporarily denied, because such waiting calls always involve either a connection to the Attendant position or the calling party is listening to the ringback tone.
NEAX2400 IMX Feature Programming Manual Page 82ND-70184 (E), Issue 3 B-3 Busy Verification Service Conditions (cont’d) 15. UNIFORM CALL DISTRIBUTION (UCD) [U-1]: The Attendant can busy-verify a station line that is part of a UCD group. That is, the BUSY VERIFICATION call will not hunt. If BUSY VERIFICATION is attempted on the group number, UCD hunting will take precedence over BUSY VERIFICATION. 16. It is determined in system data to allow monitoring of the busy connection before establishing a three-way call. 17. The Attendant cannot monitor the call when activating the INDIVIDUAL TRUNK ACCESS [I-4]. 18. When the Attendant presses the TALK key and enters a three-party call, the Attendant cannot return to the monitor mode. 19. While monitoring, only the operations via the TALK key or CANCEL key are valid. 20. If one of the originally connected parties disconnects while the Attendant is monitoring the call, the reorder tone is sent to the Attendant and the other party. The third party will remain on hold. 21. While being monitored, the switch hook flashed by the originally connected party is invalid. 22. The billing during the monitor mode is continued from the status before monitoring. 23. The node accommodating the Attendant Console requires CFT function for FCCS service. Interactions 1. This feature is allowed whenever the destination telephone set is engaged in any state other than: a.) a three-way connection, b.) a PRIVACY [P-14D, 15D] feature is activated, c.) connected to a route programmed to have Line/Trunk, Privacy, CDN 44:PRV, d.) listening to a tone (dial tone, reorder tone, service set tone, busy tone, ringback tone). 2. With the ATTENDANT OVERRIDE [A-7] feature, the following trunk types may be verified busy or idle status: a.) one-way incoming trunks, b.) one-way outgoing trunks, c.) bothway trunk. 3. Trunks in a station-trunk connection, TRUNK-TO-TRUNK CONNECTION [T-10], and ATTENDANT CONTROLLED CONFERENCE [A-2] can be verified when busy. 4. ATTENDANT LOCKOUT [A-5]: The Attendant is prevented from verifying a busy station line which is connected to a loop held at the Attendant Console. Since the LOCKOUT feature applies only to calls held on an Attendant Console loop, BUSY VERIFICATION of those station lines will be denied and the Attendant will hear the reorder tone. 5. CALL FORWARDING - ALL CALLS [C-5], BUSY [C-2]: If an Attendant attempts to busy-verify a (busy or idle) station line that has the CALL FORWARDING (ALL CALLS [C-5], BUSY [C-2]) feature activated to another station line, the call will be forwarded to the other line, and BUSY VERIFICATION will proceed as if the Attendant had attempted to busy-verify the other line. If an Attendant attempts to busy-verify a (busy or idle) station line that has the CALL FORWARDING (ALL CALLS [C-5], BUSY [C-2]) feature activated to the Attendant, BUSY VERIFICATION will not be denied. 6. CALL HOLD [C-6]: When two stations have established a connection and one of the stations has a third party on hold, the two talking parties can be busy verified, but the party on hold cannot be busy verified. 7. DATA LINE SECURITY [D-12]: An Attendant cannot busy-verify a busy station line that has a DATA LINE SECURITY [D-12] Class of Service. If BUSY VERIFICATION is attempted, the Attendant will hear the reorder tone.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 83 Busy Verification B-3 Interactions (cont’d) 8. CALL WAITING [C-12, 31]: If an Attendant attempts to busy-verify a station line that already has a Waiting call, BUSY VERIFICATION will be denied. Also, if the Attendant attempts to busy-verify a station line that is waiting for another line, the BUSY VERIFICATION attempt will be temporarily denied because such waiting calls always involve either a connection to the Attendant position or the calling party is listening to a ringback tone. 9. UNIFORM CALL DISTRIBUTING (UCD) [U-1]: The Attendant can busy-verify a station line that is part of a UCD group. That is, the BUSY VERIFICATION call will not hunt. If BUSY VERIFICATION is attempted on the group number, UCD hunting will take precedence over BUSY VERIFICATION. 10. DATA PRIVACY - CCIS [D-67, 68]: To prevent interruption of data transmission, the Attendant cannot busy-verify a station line when this feature is used. 11. DICTATION ACCESS [D-3]: Dictation Access trunks cannot be busy-verified by the Attendant. The Attendant will hear the reorder tone. 12. PAGING ACCESS [P-1]: Paging Access trunks cannot be busy-verified by the Attendant. Programming STEP 1:ASYD - System Data 1, Index 60, bit 5. Is the two-burst Warning Tone to be disabled? 0/1: No/Yes. System Data 1, Index 68, bit 4. Trunk Select (TKSL) key must be enabled. Assign data “1”. System Data 1, Index 179, bit 4. Is ATT Monitor Service - in service? 0/1: No/Yes. System Data 1, Index 158. Timer between tones. System Data 1, Index 4, bit 4. Enable Busy Verification service. System Data 2, Index 0, bit 3. Attendant Override service. Assign as data “1”. System Data 2, Index 0, bit 4. Attendant Busy Verification service. Assign as data “1”. STEP 2:AT R K - Assign these LEN’s as Route 909, Digital Conference Trunk. LEN consists of: Group and Level numbers for the Digital Conference Trunk are 210, 213, 216, 221, 224, 227, 232, and 235. STEP 3:ASFC - for stations subject to ATTENDANT OVERRIDE [A-7], assign a Class of Service that allows SFI 4, EXECUTIVE RIGHT-OF-WAY [E-1], and SFI 11, ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]. STEP 4:ARTD - When a station is connected to a trunk, CDN 44:PRV of the route must be assigned as data “0” for ATTENDANT OVERRIDE [A-7] to be allowed. FCCS Programming No unique programming is required for the FCCS network.
NEAX2400 IMX Feature Programming Manual Page 84ND-70184 (E), Issue 3 B-5D Boss - Secretary Override - Dterm B-5D Boss - Secretary Override - Dterm General Description This feature enables a secretary to voice announce a call to a boss when he is currently on his My-Line. Operating Procedure Station 200 - Boss Station 201 - Secretary Boss is currently connected to Trunk A. Call at Trunk B, intended for 200, reroutes to Station 201. 1. Secretary answers station 201. 2. Secretary asks the caller to hold and presses CALL HOLD [C-6D] feature key or TRANSFER key and CALL HOLD code (CALL WAITING - ORIGINATE [C-31] key); secretary hears dial tone. 3. Secretary presses SPEED CALLING - ONE TOUCH [S-26D] key on which the BOSS-SECRETARY OVERRIDE Tone Code pause (recall key) and the boss telephone number (200) has been programmed. 4. Secretary hears ringback tone; boss receives 3 bursts of Camp-on Tone (to distinguish it from the single burst for an Attendant Camp-on). Boss Response Options Case 1: 1. Boss presses the ANSWER key and converses with secretary (Trunk A is placed on hold). 2. Secretary hangs up, boss speaks with Trunk B. Case 2: 1. Boss presses the ANSWER key and converses with secretary (Trunk A is placed on hold). 2. Boss presses 201 key and converses with Trunk B; secretary hears reorder tone. 3. Boss presses ANSWER to reconnect with Trunk A; Trunk B is placed on hold. Case 3: 1. If boss does not respond to 3 bursts of waiting tone, secretary presses RECALL key to resume talking to Trunk B. Case 4: 1. Boss presses the ANSWER key and converses with Secretary (Trunk A is placed on hold). Boss denies the call. 2. Boss presses TRANSFER to return to Trunk A. Secretary can also press TRANSFER key, so that both boss and secretary return to original callers. 3. Secretary is returned to Trunk B. Service Conditions 1. Secretary must have a Dterm for this operation. Boss may have a single line telephone, but since no line key or CALL HOLD key is available, the boss’s switch hook flashes to alternate between Trunk A and Trunk B. To disconnect from one trunk, the boss hangs up. The remaining trunk recalls to the single-line set. The held party hears ringback tone. 2. If boss and secretary have multi-line operations, they must have each others My-Line appearing on their D term. 3. This service feature is available only when the boss and the secretary are on their own My-Lines. 4. This feature must be allowed in CLASS OF SERVICE - INDIVIDUAL [C-15] via system data programming. 5. BOSS-SECRETARY OVERRIDE is denied if the boss is connected to the ATTENDANT CONSOLE.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 85 Boss - Secretary Override - DtermB-5D Service Conditions (cont’d) 6. If provided in the system, the held caller will hear MUSIC ON HOLD [M-7]. 7. The call is recorded in SMDR for the secretarys station (e.g., 201). 8. This feature is denied to a UCD [U-1] group. 9. BOSS-SECRETARY OVERRIDE [B-5] overrides DO NOT DISTURB [D-11D] if set for the boss. 10. BOSS-SECRETARY OVERRIDE [B-5] is denied under the following conditions: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] BUSY VERIFICATION [B-3] CALL BACK [C-1] CALL HOLD [C-6, C-6D] CALL TRANSFER [C-10] [C-11, 11D] [C-50] [C-54] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] CONSULTATION HOLD - ALL CALLS [C-17, C-17D] [C-58] DATA LINE SECURITY [D-12] [D-66] DATA PRIVACY ON DEMAND [D-17] [D-68] DIAL ACCESS TO ATTENDANT [D-2] [D-71] EXCLUSIVE HOLD - D term[E-4D] EXECUTIVE RIGHT-OF-WAY [E-1, E-1D] NON-EXCLUSIVE HOLD - D term[N-7D] OFF-HOOK QUEUING [O-7] OUTGOING TRUNK QUEUING [O-2, O-2D] PRIVACY - D term[P-14D] PRIVACY RELEASE [P-18] THREE-WAY CALLING [T-2, T-2D] VOICE CALL - D term[V-2D] 11. FCCS link is not available for this feature. Programming STEP 1:ASYD - System Data 2, Index 1, bits 0 & 1. Consultation Hold allowed or denied. 00: denied; 01: Originating and Terminating Calls allowed, Tandem Call Denied; 11: All calls allowed. System Data 2, Index 10. Assign data 10H to enable CALL WAITING ORIGINATING [C-31] service. STEP 2:ANPD - Reserve a number level for service feature access. Assign for a Connection Status Index of Normal (N), Hooking (H), and Busy (B). Assign NND in accordance with a predetermined numbering plan. STEP 3:ASPA - Assign an access code to CALL HOLD set, SID = 1 for Connection Status Index (CI) of Hooking (H). Assign an access code to CALL WAITING - ORIGINATING [C-31] service. SRV = SSC (Service Code), SID = 5. Assign for a Connection Index of Normal (N) and Busy (B). Assign an access code to BOSS-SECRETARY OVERRIDE Tone, SRV = SSCA (Service Code Appendix), SIDA = 53. Assign for Connection Status Index of Normal (N) and Hooking (H). STEP 4:ASFC - Assign station to receive BOSS-SECRETARY OVERRIDE [B-5] a feature class that allows the following SFI’s: 5, 6, 10, 11, and 51. Assign these SFI’s as data “1”.
NEAX2400 IMX Feature Programming Manual Page 86ND-70184 (E), Issue 3 B-5D Boss - Secretary Override - Dterm Programming (cont’d) STEP 5:AKYD - Optional. Assign to a programmable Line/Feature key a CALL HOLD [C-6] key. Assign Type:Function:CALL HOLD [10]. (The operation of TRANSFER key and access code is also available.) Optional. Assign to a programmable Line/Feature key a CALL WAITING - ORIGINATING [C-31] key. Assign Type:Function:CALL WAITING [4]. (The operation of TRANSFER key and access code is also available). STEP 6:ADSL - Assign SN=5 (Consultation Hold) and FKY=10 (Call Hold;C-Hld) and FKY=4 (Call Waiting; CW) This command is required only for assigning the function to each soft key.